1. SmartDispatch
Contextual call dispatcher for agents on the move.

2. What?
An embeddable click to call for your website
A platform that let’s you control who gets the
call based on context (or segments)
Context sent over the wire (email/sms)

3. What?
Olark with voice
or
WebRTC ACD

4. Flow
1. Embed your script
2. Configure your agents (segmenting)
3. Get called and dispatched based on context!
4. Call summary + recording sent over text +
email to agent

5. 1. Embed Your Script

6. 2. Configure Your Agents
(Segmenting)

7. 3. Get Dispatched Based on Context

8. 4. Summary + Recording Sent to
Agent
&

9. Stack

10. Stack
- Voxbone WebRTC-SIP SDK
- Telestax/Restcomm AMI
- LinkedIn/Mailgun/Nexmo API
- REST services to interact with Restcomm

11. What’s next?
- Integrate to OTT/Front-end
- Add CRM API (Zoho)
- Clarify integration for speech to text
- The sky is the limit!

12. @SachaNacar