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It's Alive! Tools to Piece Together Your Volunteer Engagement Frankenstein

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Slides from the 2012 Nonprofit Technology Conference Session "It's Alive! Tools to Piece Together Your Volunteer Engagement Frankenstein."

Includes strategies and resources for figuring out which technology tools are right to help you build a successful volunteer program for your nonprofit.

Speakers included:

Shari Ilsen, Online Communications Manager at VolunteerMatch

Daniel Marlay, Volunteer Manager at Greater Bay Area Make-A-Wish Foundation

Rachael Caine, Volunteer Coordinator at Kiva.org

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It's Alive! Tools to Piece Together Your Volunteer Engagement Frankenstein

  1. It’s Alive! Tools toPiece Together YourVolunteer EngagementFrankenstein#12NTCfrank Shari Ilsen Rachael Caine Daniel Marlay VolunteerMatch Volunteer begins. Where volunteering
  2. Evaluate This Session! Each entry is a chance to win an NTEN engraved iPad! or Online at www.nten.org/ntc/eval#12NTCfrank VolunteerMatch Volunteer begins. Where volunteering
  3. • Shari Ilsen Presenters – Online Communications Manager, VolunteerMatch – www.volunteermatch.org – @silsen – @VolunteerMatch • Rachael Caine – Volunteer Program Coordinator, Kiva – www.kiva.org – @kiva • Daniel Marlay – Volunteer Manager, Greater Bay Area Make-A-Wish Foundation® – www.SFWish.org – @sfwish#12NTCfrank VolunteerMatch Volunteer begins. Where volunteering
  4. Why are we here? FACT: 2/3 of volunteers donate to the org they serve. FACT: They donate on average 10X more than non-volunteers. Fidelity® Charitable Gift Fund “Volunteerism and#12NTCfrank Charitable Giving in 2009” VolunteerMatch Volunteer begins. Where volunteering
  5. Technology is Your Game Changer 80% of internet Technology increases: users participate in voluntary groups… •Visibility compared to 56% •Accessibility of non-internet users. •Overall capacity The Social Side of the Internet, Pew Internet & American Life Project, 2011#12NTCfrank VolunteerMatch Volunteer begins. Where volunteering
  6. Agenda •Volunteer lifecycle •Real-life stories •Solutions salons •Final inspiration#12NTCfrank VolunteerMatch Volunteer begins. Where volunteering
  7. Volunteer Lifecycle Recruit Recognize Retain#12NTCfrank VolunteerMatch Volunteer begins. Where volunteering
  8. There is No 1-Stop Shop#12NTCfrank VolunteerMatch Volunteer begins. Where volunteering
  9. How do find what’s right for you? • Learn from experts • Try stuff out • Talk to each other#12NTCfrank VolunteerMatch Volunteer begins. Where volunteering
  10. Experts • #vmlearn • AL!VE (Association • Jayne Cravens of Leaders in Volunteer Engagement) • Energize, Inc. • Volunteering • Idealist Resource Library on IdeaEncore Network • CyberVPM#12NTCfrank VolunteerMatch Volunteer begins. Where volunteering
  11. Using Technology in Volunteer Management
  12. Cycle of Volunteer Engagement• Recruitment• Screening• Training• Placement• Management• Recognition• Ending a volunteer relationship
  13. Volunteer Recruitment Most volunteers these days find volunteer opportunities online, so what are the best resources for volunteers?• Your organization’s website• Google – make sure your organization’s website is search engine optimized• VolunteerMatch• Idealist• Local volunteer centers• Craigslist• Facebook/Twitter
  14. PAWS website
  15. Screening• Online Background Checks
  16. Screening• Online Background Checks• Phone Interviews
  17. Screening• Online Background Checks• Phone Interviews• Applications
  18. Screening• Online Background Checks• Phone Interviews• Applications• Online aptitude tests?
  19. Training• Powerpoint• Videos• Hands-on computer training
  20. Placement• Google Maps• Website with stories• Website with job descriptions
  21. Volunteer Databases• Raiser’s Edge• Salesforce• Volgistics• http://www.coyotecommunications.com/tech /volmanage.html
  22. Volunteer Newsletters• Keep your organization fresh in people’s minds• Recognize/thank volunteers for their special help• Calls to action for upcoming volunteer needs
  23. Volunteer Recognition• Retain your volunteers by letting them know you appreciate them• Help recruit volunteers by showing them stories of volunteers in action• Shift the focus to volunteers, not the organization• Allow volunteers to tell their stories
  24. Ending Volunteer Relationship• Good Terms or Bad Terms?• Recognize volunteer in e- news, website, Facebook, etc.• Keeping in touch via the database• Document reasons for ending relationship in database
  25. KIVA VOLUNTEER PROGRAMS AND THE TECHNOLOGY USED TO SUPPORT THEMRachael Caine: Volunteer Program Coordinator
  26. Kiva’s Volunteer Programs Kiva Internship Kiva Review and Program Translation Program Kiva Fellows Program
  27. Kiva Fellows Program Technology Kiva’s global network of Kiva Fellows rely heavily on technology to stay in contact with each other, Kiva staff, and the broader Kiva community while in the field.
  28. Kiva Fellows Wiki: A collaborative history ofdocuments, policies and lessons learned.
  29. Smartsheet: Fellows online work plan used to monitortheir work in the field as well as organize/maximize their time.
  30. PA2: A Kiva System used bye fellows,built for MFI Partners to communicate with Kiva. Kiva Fellows play a key role in making sure our field partners know how to use PA2. This is where a Fellow would find out info about their field partners loans and access reports.
  31. Kiva Fellows Blog: A collective blog written bythe Fellows (back to 2007), powered by Wordpress.
  32. Fellows You Tube Channel: An online hostfor fellows to share videos from the field.
  33. The Review and Translation Team The Review and Translation Team’s Volunteer Program is an online community made of over 300 volunteer editors and translators based all around the world.
  34. WIKI: An online body consisting of policyand system support FAQ’s.
  35. VIVA: Self-serve system for taking on loansto edit and translate.
  36. Review and Translation Forum The Review and Translation forum is an online pool of knowledge where volunteers can post anything from what does this word mean to what kind of loans are you attracted to and why etc.
  37. Kiva’s Internship Program• Kiva’s Internship Program •Kiva’s internship program hosts about 35 interns per provides Micofinance quarter to work in office on Education, Staff and Intern high value projects with Kiva brown bags, and Professional Teams. Development events. Interns volunteer approximately 82,320 hours per year.
  38. Salesforce: Kiva’s applicant trackingsystem.
  39. LinkedIn and Facebook: Used toengage Kiva Alumni
  40. Intern Match: A dynamic community pagethat hosting Kiva’s Internship Opportunities
  41. Free Stuff • Social Media • Recruitment Sites – #VolunTweet – VolunteerMatch – Facebook – Idealist – YouTube – Sparked.com – Flickr – Onlinevolunteering.org – Blogs – LinkedIn • Widgets – Pinterest – &you#12NTCfrank VolunteerMatch Volunteer begins. Where volunteering
  42. VolunteerMatchVolunteer begins. Where volunteering
  43. VolunteerMatchVolunteer begins. Where volunteering
  44. VolunteerMatchVolunteer begins. Where volunteering
  45. VolunteerMatchVolunteer begins. Where volunteering
  46. VolunteerMatchVolunteer begins. Where volunteering
  47. Stuff with a Cost • Email • Software – iContact – VolunteerMatters – Emma – Convio – MailChimp – Salesforce.com – Volunteer2 • Texting – VolunteerSpot – Software – VolunteerHub TechSoup#12NTCfrank VolunteerMatch Volunteer begins. Where volunteering
  48. Talk to Each Other • Who are you? • What do you do? • What technology do you use for volunteer engagement? • What challenges are you facing with volunteer engagement (and how could technology help)?#12NTCfrank VolunteerMatch Volunteer begins. Where volunteering
  49. Evaluate This Session! Each entry is a chance to win an NTEN engraved iPad! or Online at www.nten.org/ntc/eval#12NTCfrank VolunteerMatch Volunteer begins. Where volunteering
  50. Final Inspiration Special code for free VolunteerMatch Premium Tools: VolunteersRock Keep up the great work!#12NTCfrank VolunteerMatch Volunteer begins. Where volunteering

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