Successfully reported this slideshow.

Usability testing – Just Do It. Five methods for improving usability in-house

8

Share

Volkside
Interaction & information design,
  Interaction and information design
  User experience and usability
User exper...
About Volkside
We help you listen to your users and create
them engaging online experiences
Products: Naview and Wirify
Fo...
What is usability?
Usability measures how easy user interfaces
are to use
It’s also the methods for improving ease-of-use
...

YouTube videos are no longer supported on SlideShare

View original on YouTube

YouTube videos are no longer supported on SlideShare

View original on YouTube

Loading in …3
×
1 of 98
1 of 98

Usability testing – Just Do It. Five methods for improving usability in-house

8

Share

Description

Introduction to usability testing and five methods you can use to improve usability in your own projects.

Read more: http://www.volkside.com/2011/05/usability-testing-just-do-it-5-methods-for-improving-usability-inhouse

Transcript

  1. 1. Volkside Interaction & information design, Interaction and information design User experience and usability User experience and usability Usability testing – Just Do It Five methods for improving usability in-house Jussi Pasanen, April 2011 1
  2. 2. About Volkside We help you listen to your users and create them engaging online experiences Products: Naview and Wirify Founded in 2008 2
  3. 3. What is usability? Usability measures how easy user interfaces are to use It’s also the methods for improving ease-of-use during the design process 3
  4. 4. 4
  5. 5. 5
  6. 6. 6
  7. 7. 7
  8. 8. 8
  9. 9. Usability is about focusing on the users’ best interests 9
  10. 10. Are we designing or testing? User-centred design: Involve users throughout the design process to understand and meet their needs Usability evaluation: Review and test the usability of an existing website 10
  11. 11. What is usability testing? Usability testing is observing and listening to your users whilst they interact with your website 11
  12. 12. Why do usability testing? Why See how people actually use your website for its key purposes and find and fix issues they run into 12
  13. 13. Typical web project Pre-project Design and development Live site Kick off Launch Usability testing 13
  14. 14. Typical web project with usability Pre-project Design and development Live site Kick off Launch Usability testing 14
  15. 15. Web project in an ideal world Pre-project Design and development Live site Kick off Launch Usability testing 15
  16. 16. The traditional usability test … Participant, facilitator, maybe note-taker Usability lab with one-way mirror Video cameras and screen recording Lots of stakeholders watching Detailed reports and long turnaround times I 16
  17. 17. Google's Usability Lab youtu.be/esUfsi7bPu4 17
  18. 18. 18
  19. 19. 19
  20. 20. 20
  21. 21. 21
  22. 22. 22
  23. 23. 23
  24. 24. ... is not what we're talking about today Instead: Lightweight usability methods that you can regularly use yourself in your own projects to make and keep your website usable 24
  25. 25. Interlude “If you can afford to hire a usability professional to do your testing for you, do it.” – Steve Krug 25
  26. 26. Five usability methods to use on your own 26
  27. 27. Five usability methods 1.  Task-based usability test 2.  First click test 3.  Five second test 4.  Comprehension test 5.  Online survey * With compliments to Steve Krug and Christine Perfetti * Bonus: not a usability method as such 27
  28. 28. 1. Task-based usability test 28
  29. 29. Task-based usability test Why See how people actually use your website for specific tasks and find issues they run into 29
  30. 30. Task-based usability test Participant completes a set of tasks using a sketch, prototype or the actual website Facilitator observes and listens to the participant, making notes of issues Mainstay of usability testing and foundation of many other methods I I 30
  31. 31. Task-based usability test How 1.  Prepare your sketch, prototype or website 2.  Prepare user tasks 3.  Prepare participant profile and recruit users 4.  Prepare test sessions 5.  Run test sessions 6.  Revise your design based on findings 7.  Retest 31
  32. 32. Fidelity: Sketch 32
  33. 33. Fidelity: Wireframe 33
  34. 34. Fidelity: Visual comp 34
  35. 35. Define your tasks Write up the tasks you want participants to perform using your website Make sure your tasks are clear & concise and provide just the right amount of context It’s essential to get these tasks right 35
  36. 36. * Printed tasks * Not a good task 36
  37. 37. Example tasks “According to this website, what are the two ways of referencing quotes in essays?” “Where would you find the lecture schedule for the linguistics course?” “Where would you go to register your attendance?” “How would you ...” 37
  38. 38. Running the test youtu.be/QckIzHC99Xc 38
  39. 39. 39
  40. 40. Couple of things not to worry about Having a ‘final’ design ready Testing with large number of participants Perfect audience profile and recruitment Recording and annotating videos Writing reports Strict protocols 40
  41. 41. Some things to keep in mind You’re always testing your website, never the participant It’s a personal one-on-one session, not a focus group Test with people with no prior exposure to the website Write good tasks 41
  42. 42. Some more things to keep in mind Let the participant do the talking Ask what they’re thinking and trying to do but do not lead the participant Be careful with 'feedback' and 'opinion' type questions Learn to be a good tour guide and therapist 42
  43. 43. Task-based usability test Tips Most important thing: just do it Address the main issues you find as soon as you can Test early and test regularly Improve by doing the least you can 43
  44. 44. 44
  45. 45. 2. First click test 45
  46. 46. First click test Why Measure the effectiveness of your homepage or landing page I 46
  47. 47. “The number one purpose of the homepage is to get people off of it.” – Christine Perfetti 47
  48. 48. First click test How Give your participant a task and a page on your website Participant clicks the page at the point they think is most appropriate for completing the task You analyse results using click heat map and response timings 48
  49. 49. Your task Demo “You want to sell an old coffee table and are considering the Trading Post. Where would you go to find out how much it costs to post a classified there?” 49
  50. 50. “You want to sell an old coffee table and are considering the Trading Post. Where would you go to find out how much it costs post a classified there?” 50
  51. 51. Where did you click? 51
  52. 52. * Infomaki * Not a good task 52
  53. 53. Infomaki – Results 53
  54. 54. ClickTest 54
  55. 55. ClickTest – Results 55
  56. 56. * Usabilla * Not a good task 56
  57. 57. First click test Tips Not useful for content pages Tools: paper, pdf, Chalkmark, ClickTest, Usabilla, Infomaki 57
  58. 58. Warning signs Long response times “Scattergun" click results Going for the back button Blank stares 58
  59. 59. 3. Five second test 59
  60. 60. Five second test Why Measure the effectiveness of content pages with single primary purpose I 60
  61. 61. Five second test Why Understand if you are communicating a particular message or goal Learn what are the most prominent parts of your design from the user’s point of view See if your page priorities are right 61
  62. 62. Five second test How Give your participant a page to look at for five seconds only Ask questions afterwards 62
  63. 63. Background Demo “You are in the market for broadband internet. One of the service providers offers a bundled product, and you want to learn more about it.” 63
  64. 64. Instructions Demo The following page will be displayed for five seconds only Try to remember as much as you can Answer the questions provided afterwards 64
  65. 65. 65
  66. 66. Questions Demo 1.  What was the most important information to you on this page? 2.  What were the signup options? 3.  Was is clear what the product is? 4.  Was is clear what to do next? 66
  67. 67. Five second test Tips Most useful for pages with one main point and purpose Not so useful for homepage or landing page with multiple priorities Very quick but you will need to test with multiple participants Tools: paper, pdf, FiveSecondTest, Clue 67
  68. 68. FiveSecondTest 68
  69. 69. FiveSecondTest 69
  70. 70. Clue 70
  71. 71. Clue 71
  72. 72. 4. Comprehension test 72
  73. 73. Comprehension test Why Confirm that users understand complex information on your page I 73
  74. 74. Comprehension test How Let participant read your content page without time limit Ask questions afterwards without taking the page away 74
  75. 75. Demo www.slv.vic.gov.au/services/join-library 75
  76. 76. Finished reading the whole page? 76
  77. 77. Questions Demo 1.  Which three ways can you register as a Library user? 2.  Once you have joined the library can you request items from the catalogue before your Library card arrives? 3.  Once you have received your Library card can you borrow and take material home? 77
  78. 78. Comprehension test Tips Similar to reading comprehension tests except you’re not scoring or assessing the reader but the content itself Multiple choice questions are preferred Not useful for homepage or landing page Remember: good online content is always written for the web 78
  79. 79. 5. Online survey 79
  80. 80. Online survey Why Learn about your users I 80
  81. 81. Online survey How Prepare a set of questions relevant to your website and target audience Publish as an online survey and send link to participants Analyse results and make changes 81
  82. 82. Wirify customer survey – Way too long 82
  83. 83. Pollenizer customer development survey - Better 83
  84. 84. Google Docs survey and results 84
  85. 85. Online surveys Tips Keep surveys short and painless to maximise response rate Take action and change your website based on findings 85
  86. 86. Online surveys Tips Explain how information will be used Collect email address in an optional field Useful for later usability testing Include privacy notice Tools: email, Excel, Google Docs, SurveyMonkey-Wufoo 86
  87. 87. Questions? 87
  88. 88. In closing Usability is easy and anyone can do it Observe and listen to learn about your users Testing with one person is heaps better than none Change and improve your website continuously 88
  89. 89. Thank you www.volkside.com team@volkside.com twitter.com/jopas 89
  90. 90. www.naviewapp.com 90
  91. 91. www.wirify.com 91
  92. 92. References Steve Krug (2005): Don’t Make Me Think! - A Common Sense Approach to Web Usability http://www.sensible.com/dmmt.html Steve Krug (2009): Rocket Surgery Made Easy. The Do-It-Yourself Guide to Finding and Fixing Usability Problems http://www.sensible.com/rocketsurgery/index.html Steve Krug: Demo Usability Test for Rocket Surgery Made Easy http://youtu.be/QckIzHC99Xc Christine Perfetti (Webstock 2011): Adventurous Usability Techniques: Novel Approaches for the Seasoned Pro http://www.webstock.org.nz/talks/speakers/christine-perfetti/adventurous-usability- techniques-novel-approaches-/ TechWeb: Touring Google's Usability Lab http://www.youtube.com/watch?v=esUfsi7bPu4 92
  93. 93. Tools Chalkmark: http://www.optimalworkshop.com/chalkmark.htm ClickTest: http://theclicktest.com/ Usabilla: http://www.usabilla.com/ FiveSecondTest: http://fivesecondtest.com/ Clue: http://www.clueapp.com/ 93
  94. 94. Articles Volkside: What is usability and why should I care? http://www.volkside.com/2009/04/what-is-usability-and-why- should-i-care/ Volkside: Test your screen designs with Infomaki http://www.volkside.com/2009/07/usability-test-with-infomaki/ Volkside: Tip: Print out your usability testing tasks http://www.volkside.com/2009/12/tip-print-out-your-usability- testing-tasks/ Volkside: Using Treejack to test your website structure http://www.volkside.com/2009/04/using-treejack-for-ia-testing/ 94
  95. 95. Image credits 4. Ice-storm car door handle on my son's Toyota by George Wiman 44. TYPO3-Addict: Web Usability; 2 books reviewed http://picasaweb.google.com/george.wiman/Design? http://www.typo3-addict.com/2009/08/web-usability-2-books-reviewed/ Pearson Education: Rocket Surgery Made Easy feat=embedwebsite#5422209759047102930 http://www.pearsoned.co.uk/bookshop/detail.asp?item=100000000354128 5. Left & right all over the place by By futureshape Alexander Baxevanis 47. Adventurous Usability Techniques: Novel Approaches for the Seasoned Pro by Christine Perfetti http://www.flickr.com/photos/futureshape/503634012/ (Webstock 2011) http://www.webstock.org.nz/talks/speakers/christine-perfetti/adventurous-usability-techniques- novel-approaches-/ 6. Aggravated Usability Failure http://www.livedogproductions.com/?p=588 50. Trading Post http://www.tradingpost.com.au/ 7. Recycled Coat Hangers by Antonello Fusé http://www.eco-artware.com/catalog/Antonello-Fuse-Recycled-Coat-Hangers.php?c=hangers 52-53. Volkside 8. Bicycle budget - will it go backwards by Marrickville & Petersham-Newtown Greens 54-55. ClickTest by Angry Monkeys http://theclicktest.com/ http://marrickvillegreens.wordpress.com/2009/06/14/bicycle-budget-will-it-go-backwards/ 56. Usabilla http://www.usabilla.com/ 17-22. Touring Google's Usability Lab by TechWeb http://www.youtube.com/watch?v=esUfsi7bPu4 65. iiNet http://www.iinet.net.au/bob/bob-lite-promo.html 23. Accounting work by Forwardcom http://www.sxc.hu/browse.phtml?f=download&id=911459 68-69. FiveSecondTest http://fivesecondtest.com/ 32. PDF Prototypes: Mistakenly Disregarded and Underutilized by Kyle Soucy 70-71. Clue http://www.clueapp.com/ http://www.boxesandarrows.com/view/pdf-prototypes 75. State Library of Victoria http://www.slv.vic.gov.au/ 33. Volkside 87. Volkside: Wirify Customer Survey - March 2011 - Volkside https://spreadsheets.google.com/viewform?formkey=dEI3V0l1ekhfOGhiU0JjQ242Qi1mYnc6MQ 34. Volkside: Test your screen designs with Infomaki http://www.volkside.com/2009/07/usability-test-with-infomaki/ 88. Pollenizer: Shopping Habit Survey https://spreadsheets.google.com/a/pollenizer.com/viewform? 36. Volkside: Tip: Print out your usability testing tasks formkey=dExkNzQ1akQ5eHhnRzA1X0Q5U00wcEE6MQ&ndplr=1 http://www.volkside.com/2009/12/tip-print-out-your-usability-testing-tasks/ 89. Creating Your Own Results Charts for Surveys Created with Google Forms by Tony Hurst http://blog.ouseful.info/2009/02/17/creating-your-own-results-charts-for-surveys-created-with- 38. Steve Krug: Demo Usability Test for Rocket Surgery Made Easy http://youtu.be/QckIzHC99Xc google-forms/ 39. Touring Google's Usability Lab by TechWeb http://www.youtube.com/watch?v=esUfsi7bPu4 90-91. Volkside 98. Creative Commons: http://creativecommons.org/ © 2011 Volkside 95
  96. 96. Licensed under the Creative Commons License: © 2011 Volkside Attribution-Non-Commercial-Share Alike 2.5 Australia 96

Description

Introduction to usability testing and five methods you can use to improve usability in your own projects.

Read more: http://www.volkside.com/2011/05/usability-testing-just-do-it-5-methods-for-improving-usability-inhouse

Transcript

  1. 1. Volkside Interaction & information design, Interaction and information design User experience and usability User experience and usability Usability testing – Just Do It Five methods for improving usability in-house Jussi Pasanen, April 2011 1
  2. 2. About Volkside We help you listen to your users and create them engaging online experiences Products: Naview and Wirify Founded in 2008 2
  3. 3. What is usability? Usability measures how easy user interfaces are to use It’s also the methods for improving ease-of-use during the design process 3
  4. 4. 4
  5. 5. 5
  6. 6. 6
  7. 7. 7
  8. 8. 8
  9. 9. Usability is about focusing on the users’ best interests 9
  10. 10. Are we designing or testing? User-centred design: Involve users throughout the design process to understand and meet their needs Usability evaluation: Review and test the usability of an existing website 10
  11. 11. What is usability testing? Usability testing is observing and listening to your users whilst they interact with your website 11
  12. 12. Why do usability testing? Why See how people actually use your website for its key purposes and find and fix issues they run into 12
  13. 13. Typical web project Pre-project Design and development Live site Kick off Launch Usability testing 13
  14. 14. Typical web project with usability Pre-project Design and development Live site Kick off Launch Usability testing 14
  15. 15. Web project in an ideal world Pre-project Design and development Live site Kick off Launch Usability testing 15
  16. 16. The traditional usability test … Participant, facilitator, maybe note-taker Usability lab with one-way mirror Video cameras and screen recording Lots of stakeholders watching Detailed reports and long turnaround times I 16
  17. 17. Google's Usability Lab youtu.be/esUfsi7bPu4 17
  18. 18. 18
  19. 19. 19
  20. 20. 20
  21. 21. 21
  22. 22. 22
  23. 23. 23
  24. 24. ... is not what we're talking about today Instead: Lightweight usability methods that you can regularly use yourself in your own projects to make and keep your website usable 24
  25. 25. Interlude “If you can afford to hire a usability professional to do your testing for you, do it.” – Steve Krug 25
  26. 26. Five usability methods to use on your own 26
  27. 27. Five usability methods 1.  Task-based usability test 2.  First click test 3.  Five second test 4.  Comprehension test 5.  Online survey * With compliments to Steve Krug and Christine Perfetti * Bonus: not a usability method as such 27
  28. 28. 1. Task-based usability test 28
  29. 29. Task-based usability test Why See how people actually use your website for specific tasks and find issues they run into 29
  30. 30. Task-based usability test Participant completes a set of tasks using a sketch, prototype or the actual website Facilitator observes and listens to the participant, making notes of issues Mainstay of usability testing and foundation of many other methods I I 30
  31. 31. Task-based usability test How 1.  Prepare your sketch, prototype or website 2.  Prepare user tasks 3.  Prepare participant profile and recruit users 4.  Prepare test sessions 5.  Run test sessions 6.  Revise your design based on findings 7.  Retest 31
  32. 32. Fidelity: Sketch 32
  33. 33. Fidelity: Wireframe 33
  34. 34. Fidelity: Visual comp 34
  35. 35. Define your tasks Write up the tasks you want participants to perform using your website Make sure your tasks are clear & concise and provide just the right amount of context It’s essential to get these tasks right 35
  36. 36. * Printed tasks * Not a good task 36
  37. 37. Example tasks “According to this website, what are the two ways of referencing quotes in essays?” “Where would you find the lecture schedule for the linguistics course?” “Where would you go to register your attendance?” “How would you ...” 37
  38. 38. Running the test youtu.be/QckIzHC99Xc 38
  39. 39. 39
  40. 40. Couple of things not to worry about Having a ‘final’ design ready Testing with large number of participants Perfect audience profile and recruitment Recording and annotating videos Writing reports Strict protocols 40
  41. 41. Some things to keep in mind You’re always testing your website, never the participant It’s a personal one-on-one session, not a focus group Test with people with no prior exposure to the website Write good tasks 41
  42. 42. Some more things to keep in mind Let the participant do the talking Ask what they’re thinking and trying to do but do not lead the participant Be careful with 'feedback' and 'opinion' type questions Learn to be a good tour guide and therapist 42
  43. 43. Task-based usability test Tips Most important thing: just do it Address the main issues you find as soon as you can Test early and test regularly Improve by doing the least you can 43
  44. 44. 44
  45. 45. 2. First click test 45
  46. 46. First click test Why Measure the effectiveness of your homepage or landing page I 46
  47. 47. “The number one purpose of the homepage is to get people off of it.” – Christine Perfetti 47
  48. 48. First click test How Give your participant a task and a page on your website Participant clicks the page at the point they think is most appropriate for completing the task You analyse results using click heat map and response timings 48
  49. 49. Your task Demo “You want to sell an old coffee table and are considering the Trading Post. Where would you go to find out how much it costs to post a classified there?” 49
  50. 50. “You want to sell an old coffee table and are considering the Trading Post. Where would you go to find out how much it costs post a classified there?” 50
  51. 51. Where did you click? 51
  52. 52. * Infomaki * Not a good task 52
  53. 53. Infomaki – Results 53
  54. 54. ClickTest 54
  55. 55. ClickTest – Results 55
  56. 56. * Usabilla * Not a good task 56
  57. 57. First click test Tips Not useful for content pages Tools: paper, pdf, Chalkmark, ClickTest, Usabilla, Infomaki 57
  58. 58. Warning signs Long response times “Scattergun" click results Going for the back button Blank stares 58
  59. 59. 3. Five second test 59
  60. 60. Five second test Why Measure the effectiveness of content pages with single primary purpose I 60
  61. 61. Five second test Why Understand if you are communicating a particular message or goal Learn what are the most prominent parts of your design from the user’s point of view See if your page priorities are right 61
  62. 62. Five second test How Give your participant a page to look at for five seconds only Ask questions afterwards 62
  63. 63. Background Demo “You are in the market for broadband internet. One of the service providers offers a bundled product, and you want to learn more about it.” 63
  64. 64. Instructions Demo The following page will be displayed for five seconds only Try to remember as much as you can Answer the questions provided afterwards 64
  65. 65. 65
  66. 66. Questions Demo 1.  What was the most important information to you on this page? 2.  What were the signup options? 3.  Was is clear what the product is? 4.  Was is clear what to do next? 66
  67. 67. Five second test Tips Most useful for pages with one main point and purpose Not so useful for homepage or landing page with multiple priorities Very quick but you will need to test with multiple participants Tools: paper, pdf, FiveSecondTest, Clue 67
  68. 68. FiveSecondTest 68
  69. 69. FiveSecondTest 69
  70. 70. Clue 70
  71. 71. Clue 71
  72. 72. 4. Comprehension test 72
  73. 73. Comprehension test Why Confirm that users understand complex information on your page I 73
  74. 74. Comprehension test How Let participant read your content page without time limit Ask questions afterwards without taking the page away 74
  75. 75. Demo www.slv.vic.gov.au/services/join-library 75
  76. 76. Finished reading the whole page? 76
  77. 77. Questions Demo 1.  Which three ways can you register as a Library user? 2.  Once you have joined the library can you request items from the catalogue before your Library card arrives? 3.  Once you have received your Library card can you borrow and take material home? 77
  78. 78. Comprehension test Tips Similar to reading comprehension tests except you’re not scoring or assessing the reader but the content itself Multiple choice questions are preferred Not useful for homepage or landing page Remember: good online content is always written for the web 78
  79. 79. 5. Online survey 79
  80. 80. Online survey Why Learn about your users I 80
  81. 81. Online survey How Prepare a set of questions relevant to your website and target audience Publish as an online survey and send link to participants Analyse results and make changes 81
  82. 82. Wirify customer survey – Way too long 82
  83. 83. Pollenizer customer development survey - Better 83
  84. 84. Google Docs survey and results 84
  85. 85. Online surveys Tips Keep surveys short and painless to maximise response rate Take action and change your website based on findings 85
  86. 86. Online surveys Tips Explain how information will be used Collect email address in an optional field Useful for later usability testing Include privacy notice Tools: email, Excel, Google Docs, SurveyMonkey-Wufoo 86
  87. 87. Questions? 87
  88. 88. In closing Usability is easy and anyone can do it Observe and listen to learn about your users Testing with one person is heaps better than none Change and improve your website continuously 88
  89. 89. Thank you www.volkside.com team@volkside.com twitter.com/jopas 89
  90. 90. www.naviewapp.com 90
  91. 91. www.wirify.com 91
  92. 92. References Steve Krug (2005): Don’t Make Me Think! - A Common Sense Approach to Web Usability http://www.sensible.com/dmmt.html Steve Krug (2009): Rocket Surgery Made Easy. The Do-It-Yourself Guide to Finding and Fixing Usability Problems http://www.sensible.com/rocketsurgery/index.html Steve Krug: Demo Usability Test for Rocket Surgery Made Easy http://youtu.be/QckIzHC99Xc Christine Perfetti (Webstock 2011): Adventurous Usability Techniques: Novel Approaches for the Seasoned Pro http://www.webstock.org.nz/talks/speakers/christine-perfetti/adventurous-usability- techniques-novel-approaches-/ TechWeb: Touring Google's Usability Lab http://www.youtube.com/watch?v=esUfsi7bPu4 92
  93. 93. Tools Chalkmark: http://www.optimalworkshop.com/chalkmark.htm ClickTest: http://theclicktest.com/ Usabilla: http://www.usabilla.com/ FiveSecondTest: http://fivesecondtest.com/ Clue: http://www.clueapp.com/ 93
  94. 94. Articles Volkside: What is usability and why should I care? http://www.volkside.com/2009/04/what-is-usability-and-why- should-i-care/ Volkside: Test your screen designs with Infomaki http://www.volkside.com/2009/07/usability-test-with-infomaki/ Volkside: Tip: Print out your usability testing tasks http://www.volkside.com/2009/12/tip-print-out-your-usability- testing-tasks/ Volkside: Using Treejack to test your website structure http://www.volkside.com/2009/04/using-treejack-for-ia-testing/ 94
  95. 95. Image credits 4. Ice-storm car door handle on my son's Toyota by George Wiman 44. TYPO3-Addict: Web Usability; 2 books reviewed http://picasaweb.google.com/george.wiman/Design? http://www.typo3-addict.com/2009/08/web-usability-2-books-reviewed/ Pearson Education: Rocket Surgery Made Easy feat=embedwebsite#5422209759047102930 http://www.pearsoned.co.uk/bookshop/detail.asp?item=100000000354128 5. Left & right all over the place by By futureshape Alexander Baxevanis 47. Adventurous Usability Techniques: Novel Approaches for the Seasoned Pro by Christine Perfetti http://www.flickr.com/photos/futureshape/503634012/ (Webstock 2011) http://www.webstock.org.nz/talks/speakers/christine-perfetti/adventurous-usability-techniques- novel-approaches-/ 6. Aggravated Usability Failure http://www.livedogproductions.com/?p=588 50. Trading Post http://www.tradingpost.com.au/ 7. Recycled Coat Hangers by Antonello Fusé http://www.eco-artware.com/catalog/Antonello-Fuse-Recycled-Coat-Hangers.php?c=hangers 52-53. Volkside 8. Bicycle budget - will it go backwards by Marrickville & Petersham-Newtown Greens 54-55. ClickTest by Angry Monkeys http://theclicktest.com/ http://marrickvillegreens.wordpress.com/2009/06/14/bicycle-budget-will-it-go-backwards/ 56. Usabilla http://www.usabilla.com/ 17-22. Touring Google's Usability Lab by TechWeb http://www.youtube.com/watch?v=esUfsi7bPu4 65. iiNet http://www.iinet.net.au/bob/bob-lite-promo.html 23. Accounting work by Forwardcom http://www.sxc.hu/browse.phtml?f=download&id=911459 68-69. FiveSecondTest http://fivesecondtest.com/ 32. PDF Prototypes: Mistakenly Disregarded and Underutilized by Kyle Soucy 70-71. Clue http://www.clueapp.com/ http://www.boxesandarrows.com/view/pdf-prototypes 75. State Library of Victoria http://www.slv.vic.gov.au/ 33. Volkside 87. Volkside: Wirify Customer Survey - March 2011 - Volkside https://spreadsheets.google.com/viewform?formkey=dEI3V0l1ekhfOGhiU0JjQ242Qi1mYnc6MQ 34. Volkside: Test your screen designs with Infomaki http://www.volkside.com/2009/07/usability-test-with-infomaki/ 88. Pollenizer: Shopping Habit Survey https://spreadsheets.google.com/a/pollenizer.com/viewform? 36. Volkside: Tip: Print out your usability testing tasks formkey=dExkNzQ1akQ5eHhnRzA1X0Q5U00wcEE6MQ&ndplr=1 http://www.volkside.com/2009/12/tip-print-out-your-usability-testing-tasks/ 89. Creating Your Own Results Charts for Surveys Created with Google Forms by Tony Hurst http://blog.ouseful.info/2009/02/17/creating-your-own-results-charts-for-surveys-created-with- 38. Steve Krug: Demo Usability Test for Rocket Surgery Made Easy http://youtu.be/QckIzHC99Xc google-forms/ 39. Touring Google's Usability Lab by TechWeb http://www.youtube.com/watch?v=esUfsi7bPu4 90-91. Volkside 98. Creative Commons: http://creativecommons.org/ © 2011 Volkside 95
  96. 96. Licensed under the Creative Commons License: © 2011 Volkside Attribution-Non-Commercial-Share Alike 2.5 Australia 96

More Related Content

×