Personal Information
Organization / Workplace
Prague, The Capital, Czech Republic Czech Republic
Occupation
Strategic Business Director at Alza.cz a.s.
Industry
Telecom / Mobile
Website
cz.linkedin.com/in/olegcz
About
Start-ups, Strategy, Customer Experience, Customer Care, Telco, E-business, Restructuring, Crisis management.
Tags
customer experience
customer care
social crm
customer relationship management
change management
business process
customer management
care-to-sales
service-to-sales
first contact resolution
customer excellence
first call resolution
customer service
customer
customer satisfaction
zakaznicka pece
socialni site
mobilkom
facebook
ufon
See more
- Presentations
- Documents
- Infographics
Introduction to Social Reading Technologies
Frederic Kaplan
•
13 years ago