Balance scorecard presentation

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Balance scorecard presentation

  1. 1.   MBA – 433 MIS Group 6 – Vodafone Rasheel Ram ID: S11000551 Santosh Payal ID: S11003183 Vinita Prasad ID: S11008553
  2. 2.  This report provides an analysis of “Sales Transactions” and KPI’s were defined with the use of balance scorecard. A BMIS application was developed using the balance scorecard. A balance scorecard methodology is a framework for defining, implementing, and managing a business strategy by linking objectives with factual measures. Simply this links financial information with actual performance.  As in the case of our analysis, the sales transactions, financial and non financial data was transformed into detailed roadmap which helped to measure performance. With the balance scorecard, customer perspective, internal business process, learning and growth and financial perspective was taken into consideration and measured
  3. 3. ID Store No Sales Region Item No Item Description Unit Price Units Sold Week Ending Promotion Price no Sold by Promo 1 1 South 2005 17" Monitor $229.00 28 27-Oct-09 214 33 2 1 South 2005 17" Monitor $229.00 30 24-Nov-09 168 48 3 1 South 2005 17" Monitor $229.00 9 29-Dec-09 229 11 4 1 South 3006 101 Keyboard $19.95 30 27-Oct-09 10 33 5 1 South 3006 101 Keyboard $19.95 35 24-Nov-09 20 30 6 1 South 3006 101 Keyboard $19.95 39 29-Dec-09 15 33 7 1 South 6050 PC Mouse $8.95 28 27-Oct-09 4 33 8 1 South 6050 PC Mouse $8.95 3 24-Nov-09 8 4 9 1 South 6050 PC Mouse $8.95 38 29-Dec-09 4 61 10 1 South 8500 Desktop CPU $849.95 25 27-Oct-09 1077 23 11 1 South 8500 Desktop CPU $849.95 27 24-Nov-09 1077 27
  4. 4. Quality Perception by customer Service Time Image Relation 4 6 2 7 8 4 5 1 9 8 6 8 3 9 2 9 6 1 7 6 9 4 1 2 8 9 5 3 5 2 4 6 2 2 2 4 5 2 5 8 4 8 2 9 8 9 6 1 7 8 9 6 1 2 2 Data collection chosen was dependent on the unique needs, capabilities, and resources of the organization. • Preparation of a procedures manual • Establishment of a schedule for data collection and submission.. • Training of staff on data collection methods. • Development of necessary forms. • Assignment of staff to complete the necessary forms. • Assignment of staff to enter data in data entry system. • Implementation of quality control procedures. • Assignment of staff to generate required reports.
  5. 5. The production of knowledge depends very much on the techniques for collecting, analysing, and interpreting data and on the way they are applied. The academic study of MIS relies very much on the methods used to answer research questions and test research hypotheses, and on the careful application of these methods.  FIELD STUDY – Using this methodology the researcher does not manipulate any independent variables, but the dependent variables are systematically measured  GROUP FEEDBACK ANALYSIS – Employing this methodology, groups of human subjects complete an objective instrument for testing of the researcher’s initial hypothesis.
  6. 6.  Improve Revenue by 4%  Reduce overhead cost by 2% Assumptions Revenue was calculated by multiplying unite price and unit cost. Total revenue growth was benchmarked against the first month.
  7. 7.  Improve Product Quality by 27%  Increase Service level by 30%  Launch 25% discount on average  Resolve customer complaints within 1 day  Run education campaign Assumptions The above KPI’s were calculated by taking the average of Quality, Service, Time, Image, Re lation respectively.
  8. 8.  Improve CRM  Increase operational efficiency by 30% Assumption We have combines quality, service, time and relation to calculate operational efficiency.
  9. 9.  Increase staff training in North and South  Increase Employee and Employer relations to 80% Assumptions Since the sales and revenue from North and South is the least, we identified that training needs to be addressed.
  10. 10. Employee Performance Evaluation Vodafone Fiji Limited has a quarterly staff appraisal system whereby targets are given to staff by their superiors. Staffs are also required to come up with their own targets and KPI’s are defined during face to face appraisal between staff and managers. A specific template, which is subject to change to accommodate new implementations in the staff appraisal system, is used whereby staffs are required to fill prior to face to face appraisal
  11. 11.  Vodafone appraisal document
  12. 12.  My Vodafone Way Vodafone Fiji Limited has also incorporated “My Vodafone Way” initiatives whereby staffs are encouraged carry out activities which bring about change in the society such as engaging in charity work etc. At the end of the financial year, the appraisal documents are reviewed together with My Vodafone Way initiatives and a suitable remuneration package is provided.
  13. 13.  Strategic initiatives that follow "best practices" methodologies cascade through the entire organization  Increased Creativity and Unexpected Ideas.  The Balanced Scorecard helps align key performance measures with strategy at all levels of an organization.  The Balanced Scorecard provides management with a comprehensive picture of business operations.  The methodology facilitates communication and understanding of business goals and strategies at all levels of an organization
  14. 14.  Cost and Time – This is a costly and time consuming tool. Correct use of tool requires thorough understanding of the process.  Incomplete information- The usefulness of the balanced scorecard approach is dependent on the value of the information that is driving the process--garbage in, garbage out.
  15. 15.  Open one more branch in east as there is opportunity for more business.  Set up road shows in the regions that are not performing as well.  Carry out education programs (via Media etc) to educate population on technology.  There is a need to target schools.  Diversification - as technology changes rapidly and desktops could become obsolete in the near future.  Invest into new technology like laptops, tablets etc.  Build partnerships with communications company like Vodafone and  TFL where our products could be bundled with internet packages and create more value.  Revise pricing strategy for low performing computer peripherals.
  16. 16. As stated previously in Vodafone Fiji Limited’s performance appraisal process, staff need to be given specific targets and these should be rated from level 1 to 5. As in the case of sales staff selling computer peripherals, they need to be given measurable targets such as sale of certain number of units to meet target.
  17. 17. As many organizations are in some kind of transformation mode, whether due to newly available technology or changing business needs, it may be a good idea to consider structuring your activities according to a BSC. This will ensure that the defined activities will really contribute to the creation of business value. Highly Successful Balanced Scorecard Programs  A Process to Mobilize the Organization and Lead Ongoing Change.  Aligning Resources, Budgets and Initiatives With the Strategy  A Feedback Process That Encourages Learning and Experience Sharing  Linking Scorecard to Create an Organization Alignment  Aligning Personal Goals, Incentives, and Competencies With the Strategy

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