• A knowledge base is a special kind of database for knowledge
management, providing the means for the computerized
collection, organization, and retrieval of knowledge.
• Knowledge management (KM) comprises a range of practices
used in an organisation to identify, create, represent, distribute
and enable adoption of insights and experiences. Such insights
and experiences comprise knowledge, either embodied in
individuals or embedded in organisational processes or practice.
• Explicit knowledge is knowledge that has been or can be articulated, codified, and stored in
certain media. The most common forms of explicit knowledge are manuals, documents,
procedures, and stories. Knowledge also can be audio-visual. Works of art and product design
can be seen as other forms of explicit knowledge where human skills, motives and knowledge
• Implicit Knowledge is that people carry in their heads. Compared with explicit knowledge,
implicit knowledge is more difficult to articulate or write down and so it tends to be shared
between people through discussion, stories and personal interactions. It includes skills,
experiences, insight, intuition and judgment.
• There are authors that make a difference between Implicit Knowledge (a
knowledge that through indirect mechanisms should be made explicit) and Tacit
Knowledge (the one that resides in the head of the humans and that cannot be
made explicit in anyway).
The Forrester Wave™: Collaboration
Platforms, Q3 2009
Current offering. 1) collaboration
platform; 2) language support; 3)
architecture and administration; 4)
monitoring and reporting; 5) security; 6)
cross-platform support; and 7)
Information Workplace readiness.
Strategy. market leadership, financial
resources to support the strategy.
Market presence. financial
performance, installed base,
integration partners, professional
services, number of employees, and