Tech training


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Tech training

  1. 1. Welcome to the Regular Technical Training of
  2. 2. ANNOUNCEMENT <ul><li>This presentation was prepared for your benefit so that you may know and understand the empowering business programs of VMobile. </li></ul><ul><li>If you are in any way distracted by person(s) sitting around you, please politely ask such person(s) to respect the presentation and the people attending. If you suspect that there is/are unscrupulous individual(s) promoting other products or companies, please don’t hesitate to call the attention of the speaker so we can politely PREVENT their unethical actions and request them to leave the premises. </li></ul>
  3. 3. Friendly Reminders!! <ul><li>All the Mobile Phones must be on silent mode </li></ul><ul><li>No Texting or Calling while on training </li></ul><ul><li>Questions shall be entertained right after the presentation. </li></ul>
  4. 4. Thank you for your usual cooperation!
  5. 5. All access All for you!!
  6. 6. <ul><li>All-in-one access to various prepaid products. </li></ul><ul><li>Single-wallet system. </li></ul><ul><li>Use your existing SIM and phone or the internet (online). </li></ul><ul><li>Use SMS to access electronic load and dispense prepaid card products. </li></ul>
  7. 7. <ul><li>Subscription Fee: PhP3,988 </li></ul><ul><li>LoadXtreme Subscription Account (no renewal fee). </li></ul><ul><li>20 TechnoUser Access Cards valued at PhP250 each. </li></ul><ul><li>1-2% Override on retail transactions of TechnoUser. </li></ul><ul><li>Access to myEnterprise Online Facility for Transaction Reports, encashment and genealogy. </li></ul>
  8. 8. <ul><li>Card Enrollment: PhP250 </li></ul><ul><li>Electronic/SMS-push: PhP300 </li></ul><ul><li>10-12% Retail Profit on all prepaid products. </li></ul><ul><li>SMS-push capability to enroll other TechnoUsers. </li></ul>
  9. 9. Online Enrollment of Access Card SMS Enrollment of Access Card Registration via iREG and TAP 3 Ways to Enroll
  10. 10. Online Enrollment of Access Card
  11. 11. “ The most advisable browser for LoadXtreme web site”
  12. 12. Online Enrollment of Access Cards
  13. 13. Online Enrollment of Access Cards
  14. 14. Online Enrollment of Access Cards
  15. 15. Online Enrollment of Access Cards
  16. 16. SMS Enrollment of Access Card
  17. 17. SMS Enrollment of Access Card <ul><li>Step 1 </li></ul><ul><li>LX REG <LXID#> <SAC> <Birth Date> <Telco> <Full Name> </li></ul><ul><li>Ex. LX REG 5401234567 1601234567 12-01-1970 GLOBE Juan dela Cruz </li></ul><ul><li>Send it to the Gateways found in the LX Quick Guide </li></ul><ul><li>Step 2 </li></ul><ul><li>LX CHGADDR <LXID#> <PIK#> <Complete Address> </li></ul><ul><li>Ex. LX CHGADDR 5401234567 123456 1906 Galleria Corp Center Ortigas </li></ul>
  18. 18. SMS Registration via iREG <ul><li>For Technopreneur with 54 ID Series Only </li></ul><ul><li>Thru SMS Only </li></ul><ul><li>LX iREG Technopreneur ID#/PIK#/TechnoUser Cellphone #/Telco Code/Full Name/Birth Date/Address </li></ul><ul><li>Ex. LX iREG 5401234567 /123456/09151234567/GLOBE/Juan dela Cruz/12-25-1970/1906 Galleria Corp. Center Ortigas </li></ul>
  19. 19. SMS Registration via TAP <ul><li>For TechnoUser Only </li></ul><ul><li>Thru SMS & Web </li></ul><ul><li>LX TAP TechnoUser ID#/PIK#/TechnoUser Cellphone #/Telco/Full Name/Birth Date/Address </li></ul><ul><li>Ex. LX TAP 6123456789/123456/09151234567/GLOBE/Juan dela Cruz/12-25-1970/1906 Galleria Corp. Center Ortigas </li></ul>
  20. 20. TAP Registration via Web
  21. 21. TAP Registration via Web
  22. 22. How to Access LoadXtreme <ul><li>Mobile Phone </li></ul><ul><li>Web </li></ul>
  23. 23. How LoadXtreme Works <ul><li>Using Your Mobile Phone </li></ul>To: 09215500078 LX: Customer 09285558888 successfully loaded with S30X. Trans. Ref. No. 123456. Bal.: 580.00 LX LOAD 5812345678 112233 S30X 09285558888 <ul><li>Account ID is Valid </li></ul><ul><li>PIK is Valid </li></ul><ul><li>LoadWallet Balance is sufficient </li></ul>LOADED! From: LoadXtreme Your ID Number and PIK Send to Your Assigned Gateway Customer Mobile Phone Number Product Code 1 New Message from LoadXtreme
  24. 24. How LoadXtreme Works <ul><li>Online Loading ( </li></ul>5812345678 ●●●●●● ID Number Your PIK (Personal Identification Key 09285558888
  25. 25. Outstanding Features <ul><li>Real time web reports </li></ul><ul><li>Cellphone ACL “Access Control List” </li></ul><ul><li>Host IP ACL “Internet Protocol Access Contact List” </li></ul><ul><li>List TechnoUsers </li></ul><ul><li>GRO Earnings </li></ul><ul><li>etc... </li></ul>
  26. 26. SMS Commands <ul><li>To Sell Load: </li></ul><ul><li>LX LOAD <LXID#> <PIK#> <Product Code> <Customer Cellphone# </li></ul><ul><li>Ex: LX LOAD 5431234567 123456 G50x 0915678900 </li></ul><ul><li>LX OTA LXID#/PIK#/TELCO/Amount/Customer Cellphone # </li></ul><ul><li>Ex: LX OTA 5431234567/123456/GLOBE/40/0915678900 </li></ul>
  27. 27. SMS Commands <ul><li>To Transfer Loadwallet: </li></ul><ul><li>LX TRANSFER <TECHNOPRENEUR ID> <PIK#> <LXLOAD> <Amount> <TechnoUser ID#> <Technouser Cellphone #> </li></ul><ul><li>Ex: LX TRANSFER 5431234567 123456 LXLOAD 500 6234567890 0915789100 </li></ul>
  28. 28. SMS Commands <ul><li>To Check Balance: </li></ul><ul><li>LX BAL <LXID#> <PIK#> </li></ul><ul><li>LX BAL 5401234567 123456 </li></ul><ul><li>To Change Address: </li></ul><ul><li>LX CHGADDR <LXID#> <PIK#> <Complete Address> </li></ul><ul><li>Ex. LX CHGADDR 5401234567 123456 Unit 1906 Galleria Corp. Center Ortigas </li></ul>
  29. 29. SMS Commands <ul><li>To Change PIK: </li></ul><ul><li>LX CHGPIK <LXID#> <PIK#> <New PIK#> </li></ul><ul><li>LX CHGPIK 5401234567 123456 456789 </li></ul><ul><li>Go to </li></ul><ul><li>To Change Cellphone: </li></ul><ul><li>LX NEWCEL <LXID#> <PIK#> <New CP#> </li></ul><ul><li>LX NEWCEL 5401234567 123456 09201234567 </li></ul>
  30. 30. Gateway <ul><li>Globe </li></ul><ul><li>0917-5522615, 09175522616 </li></ul><ul><li>Smart </li></ul><ul><li>09285220815, 09285220772 </li></ul><ul><li>Sun </li></ul><ul><li>09228587515, 09228587514 </li></ul>
  31. 31. How to Replenish LoadWallet <ul><li>Bank Deposits (Same-day crediting) </li></ul><ul><li>No Inter-branch Deposit Charge nationwide except for Metrobank. </li></ul>
  32. 32. How to Replenish LoadWallet <ul><li>Reload LoadXtreme via SMS Auto-Debit (Same-Day) </li></ul><ul><ul><li>Enroll your CA/SA </li></ul></ul><ul><ul><li>Send SMS Request </li></ul></ul><ul><ul><li>Your enrolled account will be debited automatically </li></ul></ul><ul><ul><ul><li>LX BDODEBIT LX ID#/PIK#/Amount to debit </li></ul></ul></ul><ul><ul><ul><li>Ex. LX BDODEBIT/5401234567/123456/4000 </li></ul></ul></ul>
  33. 33. How to Replenish LoadWallet <ul><li>Bills Payment – Same-Banking-Day Credit </li></ul>
  34. 34. Smart Money and G-Cash <ul><li>Same-Day crediting </li></ul><ul><li>1% Pass-on Service Fee </li></ul>
  35. 35. SMS Command <ul><li>Reload Command </li></ul><ul><li>LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Branch Code/Account#/ Date/Time </li></ul><ul><ul><ul><li>9am to 12nn----2-4pm </li></ul></ul></ul><ul><ul><ul><li>12:01 to 7pm---8-10pm </li></ul></ul></ul><ul><ul><ul><li>7:01 onwards---11am onwards the next day </li></ul></ul></ul>
  36. 36. Loadwallet Replenishment Delays <ul><li>Lack of LX RELOAD notification command </li></ul><ul><li>LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Branch Code/Account#/ Date/Time </li></ul><ul><li>Multiple individual claims </li></ul><ul><li>Incomplete or erroneous information </li></ul><ul><li>Insufficient amount </li></ul>
  37. 37. LoadXtreme System Behavior <ul><li>3-error trapping rule </li></ul><ul><li>Telco warning notification </li></ul><ul><ul><li>LX: Warning. No confirmation from TELCO for G50X to 09152504888 on 09/17/2008 10:15:05. Please verify receipt of load w/ customer. LOAD restored:74.40 </li></ul></ul><ul><li>30-minutes stale request feature (out-of-date request) </li></ul><ul><ul><li>LX: LOAD command for 09222649222 sent on 09/16/2008 18:18:18 ignored as it was rcvd on 09/16/2008 18:48:34 due to telco congestion. Your Balance is 525.75 </li></ul></ul>
  38. 38. LoadXtreme System Behavior <ul><li>Circumventing 5-min. Trap (within 5-min transaction/s) </li></ul><ul><li>- Useful for legitimate multiple requests </li></ul><ul><ul><ul><li>LX LOAD <LXID> <PIK> <Product Code> <Customer Cellphone #> <Suffix> </li></ul></ul></ul><ul><ul><ul><li>Ex. LX LOAD 5401234567 123456 G50x 09156789101 A </li></ul></ul></ul>
  39. 39. Common Problems <ul><li>Loading delays. Telco congestion. </li></ul><ul><li>Telco OTA system unavailability or under maintenance. </li></ul><ul><li>Customer ‘non-receipt’ of otherwise successful loading </li></ul><ul><ul><ul><ul><li>Check customer number </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Have customers check their message Inbox </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Have customer check their balance </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Have customers restart their cellphones </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Check the product code used ( G100, G100x, SBRO100) </li></ul></ul></ul></ul>
  40. 40. Common Problems <ul><li>Invalid product code and invalid cellphone reply </li></ul><ul><li>- S3Ox, SBR0100, O91675858OO </li></ul><ul><li>No reply from system </li></ul><ul><li>- LXLOAD </li></ul><ul><li>- LX LAOD </li></ul><ul><li>- LX RELAOD </li></ul>
  41. 41. How to Reach Customer Service <ul><li>Text Support -09212122191,09236036631,09278538041 </li></ul><ul><ul><ul><li>Format: UID# <space> <Message> </li></ul></ul></ul><ul><li>OS “Online Support”/ E-mail Support System </li></ul><ul><li>CRMD Hotline # (02) 311-3000 </li></ul><ul><li>VMobile Official Fan Page </li></ul><ul><ul><ul><li>VMobile Technologies Incorporated (Official) </li></ul></ul></ul>
  42. 42. Ticket Support System
  43. 43. Ticket Support System
  44. 44. <ul><li>Thank you for your time. </li></ul>