Text 309.222.7740 for FSC Library

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Text 309.222.7740 for FSC Library

  1. 1. Text 309.222.7740 for FSC Library: MyInfoQuest<br />
  2. 2. Texting Trend<br />“Use of text messaging by teens has increased since 2006, both in overall likelihood of use and in frequency of use. In 2006, 51% of all teens, regardless or cell phone ownership, had ever sent a text message, while 58% had done so by 2008. Similarly, daily use of text messaging is also up, from 27% of teens using text messaging daily in 2006 to 38% texting daily in 2008.”¹<br />
  3. 3. About the MyInfoQuest Project<br />My Info Quest is a collaborative reference service <br />enables users to send questions via SMS text messages on their mobile phones, questions are answered by a librarian<br /><ul><li>70+ libraries participate nationwide </li></ul>Majority of participating libraries are public libraries<br /> Massachusetts – 1 public library and 1 academic library<br />Illinois’ Alliance Library System manages project with Tap Information Systems<br />Coverage by EST : M-F 9am-10pm, Sat 10am – 6 pm, Sunday hours vary<br /><ul><li>Info Quest bases its services by U.S. Central Time. </li></li></ul><li>About the MyInfoQuest Project<br /><ul><li>SMS reference software and systems provided by Altarama. Software serves as a gateway system to redirect questions to Gmail account.
  4. 4. Each library is assigned a 3 letter code
  5. 5. Patrons text a question, including the local library’s code
  6. 6. Librarians who monitor the questions in Gmail will send by a response to the patron. Each response is labeled with the librarian’s institution code</li></li></ul><li>Questions and Answers<br /><ul><li>Not meant for questions longer than 320 characters (2 SMS messages) or requiring in-depth research
  7. 7. Send source information in addition to response
  8. 8. No legal, tax or medical advice
  9. 9. Goal: respond in less than 10 min. and answer questions within 2 SMS messages
  10. 10. Commit to excellent customer service
  11. 11. Treat all inquiries seriously</li></li></ul><li>Sample Questions<br />How do you say video games in spanish<br />What are the words to martin luther king's i have a dream speech??<br /> what's average time span for the zygote phase in humans<br />How many calories are there in a thai veggie spring roll?<br />Who invented peanut butter?<br />i would like to know why my library card doesnt work<br />Is there a lecture today at the library on hormones? Or gardening? <br />What social trends happened in the 1920's?<br />
  12. 12. Why FSC joined My Info Quest<br /><ul><li>Already provided email and IM reference
  13. 13. Wanted to expand our outreach to users with a SMS presence</li></ul>Limited funding to start our own text messaging project<br /><ul><li>Desire to offer longer shifts of SMS reference services hampered by limited staffing</li></li></ul><li>Our Commitment to My Info Quest<br />No cost to participate in the project<br /><ul><li>Might be fees in the future, for now the project is funded until the end of 2010
  14. 14. We commit 2 hours per week to answer questions
  15. 15. For our commitment of 2 hours per week, our students can text a question and receive a response from a librarian within most of our hours of operation</li></li></ul><li>Our Home Base<br />
  16. 16. Tools of the Trade<br /><ul><li>Wolfram Alpha
  17. 17. Google
  18. 18. Infoquest Ready Reference page
  19. 19. Libraries websites
  20. 20. What ever it takes to answer the question correctly in a timely manner</li></li></ul><li>Advantages of Participation<br /><ul><li>Community of librarians sharing best practices; FSC participated since the beginning.
  21. 21. No cost; minimal impact on staffing; shared workload
  22. 22. Students appreciate another way to contact the library
  23. 23. Coverage (7 days a week morning till evening)
  24. 24. Comfort with interface (Gmail); no need for dedicated cell phone</li></li></ul><li>Advantages<br /><ul><li>Opportunity to network and work with public and academic librarian; discover new resources
  25. 25. Challenging, fun, builds reference skills. Gets your heart rate up!
  26. 26. Interesting questions
  27. 27. San Jose State Professor distributes monthly evaluation reports
  28. 28. Project well organized</li></li></ul><li>Concerns<br />Missed shifts<br /> Uneven quality of responses <br /> Difficult to determine questions from home library; patrons usually do not add library code to text message<br /> Difficult to assess the service<br /> No mechanism for home library to follow-up<br />
  29. 29. Is it worth our time?<br />
  30. 30. Is it worth our time?<br /><ul><li>The number of text messages sent from an area code in MA during one month is higher than the amount of IM questions we receive in that given month
  31. 31. During student-lead tours of the Library, the tour guides often mention the texting service
  32. 32. Spread by word-of-mouth among the students
  33. 33. Shows that the students like the idea of texting a librarian</li></li></ul><li>Next Stage<br />Evaluate other SMS reference services like Questionpoint, Mosio, LibAnswers<br />Wait to see how Infoquest develops before making a decision. Possibly supplement this service with another<br />Embed assessment into process<br />
  34. 34. Questions and Thank You<br />Millie Gonzalez<br />Reference and Electronic Resources Librarian<br />vgonzalez@framingham.edu<br />Laura Wilson<br />Reference Librarian<br />lwilson2@framingham.edu<br />
  35. 35. References<br />1. Lenhart, Amanda (2009). “Teens and Mobile Phones Over the Past Five Years: Pew Internet Looks Back”<br />

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