Click to edit Master subtitle
style
Click to edit Master subtitle style
What losing weight reminded
me about SharePoint us...
about me
• From the great State of Alaska
• Certified Athletic Trainer
• Masters in Instructional Design (from UAB)
• User...
about high monkey
• Been around since 1998 (HMC name since 2004)
• Offices in Minnesota and Michigan
• Clients throughout ...
about my progress
and why I chose this topic
understanding users
and how they think
how users think
• The too-easy information seeking model
User asks
question
MAGIC
HAPPENS
User received
answer
Context
UsersContent
why users challenge us
• Every user has different experiences
and abilities to draw from
• Every user...
why user adoption doesn’t succeed
• We never ask
• We never understand
• We never learn
• We never enjoy this
technology today is challenging for users
• Modern interfaces are trending toward sacrificing
user experience for ‘cool’ u...
what losing weight reminded me
about how to understand users
to be successful:
set expectations
there is no secret sauce
• For every project, gaining user acceptance
‘depends’ on a lot of variables
• Different organiza...
adoption cannot be an after thought
• You must have time to work on adoption activities
as part of every aspect of a proje...
sample adoption timeline
• 6 months before project rollout
• Identify adoption strategy
• Communicate initial project goal...
changing behaviors is the hardest
• People have their own reasons for wanting things
• Changing behaviors is a constant pr...
to be successful:
plan
be realistic with your goals
• Pay attention to what features will ‘truly’ benefit
users
• Phase in a project to roll out ...
major projects may need to go on a diet
• Big systems tend to be over designed
• What you thought you heard from user
requ...
sometimes cheating is ‘ok’
• There are a lot of good ideas that have worked for
others
• Make sure to use ideas but still ...
to be successful:
communicate
put yourself out there
• Communication is key
• Tell the world
• No more projects ‘under the radar’
solid communication ideas
• Be creative
• Be consistent
• Be early
• Be often
• listen
vary communication avenues
• Tailor communication to unique audiences
• Continually enforce need for change
• Use multiple...
to be successful:
educate
learning is a life long endeavor
• Every project comes with new needs and
understanding
• Put together a training plan tha...
solid training ideas
• Create a learning hub
• Community sites /
build your
grapevine
• Share real life
case studies
• Jus...
to be successful:
improve
track, track, track
• Track your successes
and failures to
improve your next
project
• Share your progress
• Publish lesso...
increased success = increase effort
• After successful roll out of a project, you must
continue to improve and refine your...
not everything is a win
• You will never please everyone
• Sometimes something you try does not work
summary
• Set expectations up front
• Plan your user adoption activities early
• Communicate your project to the world
• E...
questions??
Virgil Carroll, President
High Monkey Consulting
virgil@highmonkey.com
763-201-6040
Blog: http://monkeyblog.hi...
SharePoint 2010 vs 2013
• Performed a heuristic usability test on both SharePoint
2010 and 2013 team site OOTB template
• ...
101 SharePoint usability tips
For more usability tips, check out my blog series
• 101 usability tips recorded over 101 day...
What weight loss taught me about user adoption
Upcoming SlideShare
Loading in …5
×

What weight loss taught me about user adoption

576 views

Published on

Talk I gave at the SharePoint User Group in Manchester, UK on user adoption in SharePoint

Published in: Technology, Health & Medicine
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
576
On SlideShare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
4
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

What weight loss taught me about user adoption

  1. 1. Click to edit Master subtitle style Click to edit Master subtitle style What losing weight reminded me about SharePoint user adoption Virgil Carroll president high monkey
  2. 2. about me • From the great State of Alaska • Certified Athletic Trainer • Masters in Instructional Design (from UAB) • User Experience Aficionado • Been building websites since 1998 • Been building SharePoint since 2001 • Blog: http://monkeyblog.highmonkey.com • Twitter: @vcmonkey
  3. 3. about high monkey • Been around since 1998 (HMC name since 2004) • Offices in Minnesota and Michigan • Clients throughout the US and Canada • Core Competencies • Web and interface design • SharePoint / CMS consulting • User Experience
  4. 4. about my progress and why I chose this topic
  5. 5. understanding users and how they think
  6. 6. how users think • The too-easy information seeking model User asks question MAGIC HAPPENS User received answer
  7. 7. Context UsersContent why users challenge us • Every user has different experiences and abilities to draw from • Every user has different needs and wants • Every user learns at a different pace and by different methods
  8. 8. why user adoption doesn’t succeed • We never ask • We never understand • We never learn • We never enjoy this
  9. 9. technology today is challenging for users • Modern interfaces are trending toward sacrificing user experience for ‘cool’ user patterns • People are working to an older age – we cannot discount their opinions • Social is popular, but people cannot filter out the ‘noise’
  10. 10. what losing weight reminded me about how to understand users
  11. 11. to be successful: set expectations
  12. 12. there is no secret sauce • For every project, gaining user acceptance ‘depends’ on a lot of variables • Different organizations need to use different methods to be successful
  13. 13. adoption cannot be an after thought • You must have time to work on adoption activities as part of every aspect of a project • Set a timetable of adoption activities upfront in a project plan • Remember different projects may need different adoption strategies
  14. 14. sample adoption timeline • 6 months before project rollout • Identify adoption strategy • Communicate initial project goals and timeline • 3 months before project rollout • Start communicating specific features and phases • Advertise training opportunities • Project status • 1 month before project rollout • Present project sneak peak • Start communication campaign • Begin power user training • 1 week before project rollout • Full communication campaign rollout • End user training / information sessions • Community site set-up • Rollout • Continue communication campaign • Rollout support channels • Create moderated Q & A forums • Continue training • Post launch • Communicate out project success / challenges
  15. 15. changing behaviors is the hardest • People have their own reasons for wanting things • Changing behaviors is a constant process • People need a ‘reason’ to adopt • Quick change is ok as long as you understand what you are getting yourself into • Just because you changed doesn’t mean anyone will believe you
  16. 16. to be successful: plan
  17. 17. be realistic with your goals • Pay attention to what features will ‘truly’ benefit users • Phase in a project to roll out features to users at a manageable pace
  18. 18. major projects may need to go on a diet • Big systems tend to be over designed • What you thought you heard from user requirements usually changes after launch • The rule of thirds (Microsoft Word)
  19. 19. sometimes cheating is ‘ok’ • There are a lot of good ideas that have worked for others • Make sure to use ideas but still understand your own user’s needs • Focus on good user interactions
  20. 20. to be successful: communicate
  21. 21. put yourself out there • Communication is key • Tell the world • No more projects ‘under the radar’
  22. 22. solid communication ideas • Be creative • Be consistent • Be early • Be often • listen
  23. 23. vary communication avenues • Tailor communication to unique audiences • Continually enforce need for change • Use multiple channels • Social strategy • Email campaigns • In-person sessions (lunch-n-learn) / webinars • Knowledge centers • Project status updates
  24. 24. to be successful: educate
  25. 25. learning is a life long endeavor • Every project comes with new needs and understanding • Put together a training plan that makes sense • Train the ‘why’ not just the ‘how’ • Get users involved
  26. 26. solid training ideas • Create a learning hub • Community sites / build your grapevine • Share real life case studies • Just-in-time training • Technical skills = business skills
  27. 27. to be successful: improve
  28. 28. track, track, track • Track your successes and failures to improve your next project • Share your progress • Publish lessons learned
  29. 29. increased success = increase effort • After successful roll out of a project, you must continue to improve and refine your adoption practices • Once expectations have been set, they will be greater next time
  30. 30. not everything is a win • You will never please everyone • Sometimes something you try does not work
  31. 31. summary • Set expectations up front • Plan your user adoption activities early • Communicate your project to the world • Educate • Improve and refine after each success / failure
  32. 32. questions?? Virgil Carroll, President High Monkey Consulting virgil@highmonkey.com 763-201-6040 Blog: http://monkeyblog.highmonkey.com Twitter: @vcmonkey
  33. 33. SharePoint 2010 vs 2013 • Performed a heuristic usability test on both SharePoint 2010 and 2013 team site OOTB template • Both end user and administrative tasks • Shows usability issues and challenges http://monkeyblog.highmonkey.com
  34. 34. 101 SharePoint usability tips For more usability tips, check out my blog series • 101 usability tips recorded over 101 days around SharePoint 2010 • Covering design/layout, navigation, content management, forms and more! http://monkeyblog.highmonkey.com Mobile: http://www.lowmonkey.com

×