Workplace Violence PreventionPrograms for HealthcareJune 29, 2012 11:00 AM PST / 2:00 PM ESTDave Fowler Mark MooringAVADE ® AVADE ®Guest Speaker Guest Speaker DIAL IN TO HEAR AUDIO: +1 516 453 0031 ACCESS CODE: 444-478-492 Hosted by
Host Todd Courtney Healthcare Solutions Manager
LEARNING PROGRAM 300+ COMPLIANCE COURSE DEVELOPMENT & MANAGEMENT LIBRARY CUSTOM COURSE LEARNING STRATEGY DESIGN & & EVALUATION DEVELOPMENTCOURSE BRANDING PROFESSIONAL & TAILORING SERVICES EMPLOYER BRANDING eCLARUS LEARNING MANAGEMENT SYSTEM
Housekeeping Items Recording of this presentation will be made available via email. A link to a PDF of the slide presentation will be made available via email. Submit questions using the question box located on the webinar panel of your screen Join the conversation on Twitter referencing the hash tag: #VLSchat @learnatvivid #VLSchat
Guest SpeakersDAVE FOWLER MARK MOORING, CPP and CHPAFounder and President of PSTI Founder of Proper AuthoritiesAuthor of ”Be Safe Not Sorry”
Workplace Violence Prevention for Healthcare REQUIRED RESPONSIBLE RELIABLE
Crime and Violence in Healthcare Are more likely to be victimized byWorkplace Violence than any other industry Healthcare leads all other sectors inincidence of non-fatal assaults. Nearly 4xgreater than all other sectors Healthcare Workers are more likely to beattacked than prison guards or police officers Nurses are most at risk, with female nursesbeing most vulnerable
Healthcare WorkersUS Bureau of Labor injury rate report: Private sector workers - 2 per 10,000 Healthcare service workers - 9.3 per 10,000 Social service workers - 15 per 10,000 Nursing and personal care - 25.2 per 10,000US Department of Justice non-fatal violence: All occupations – 12.6 per 1,000 Physicians – 16.2 per 1,000 Nurses – 21.9 per 1,000 Mental Health Workers – 68.2 per 1,000
Healthcare Worker Risks Presence of gang members * High crime areas * Access to pharmaceuticals/drug seekers Drug and alcohol use among consumers Distraught family members and visitors Handling of money/transactions * Public Access (often 24/7) * Late and early work hours * Home health and service worker visits indicates risk factor for all industries
Healthcare Worker Risks Lack of staff training in recognition and de-escalation of workplace risks. Working alone or in isolated areas * (includes: examination and treatment areas) Not using or having electronic safety measures Contact with prisoner patients and the mentally ill * Low staffing levels and increased consumer waiting An increase and prevalence of weapons in society * indicates risk factor for all industries
The Myths of Workplace Violence It wont happen here! There is nothing we can do about it. Management and the Agency just don’t care.
Required: Safe Workplace Law Federal OSHA State OSHA Joint Commission
LegalLegislated directly for Healthcare CA 1257.7 and .8 Health and Safety Code WA RCW 49.19.020 and .030Requires: Assess, Plan, TrainState specific guidelines/programs: Oregon,Wyoming, Iowa, Delaware, New York, New Mexico
OSHAGeneral Duty Clauses from most State OSHA – closely matchgeneral duty clause of Federal OSHA and often point to otherguidelines (3148)3148 (v.2004) Assess Plan Train (several levels and frequency) All staffDirective Sept 2011 Inspection Type 2 includes Customer/Client/Patients Type 3 Co-Worker Type 4 Personal (Relationship)High Risk Industries – Only Two listed: #1 Healthcare/social service #2 Late-Night Retail
The Joint Commission Security Management Security Plan Assessment (Track + Trend) Identify Training Program
Responsible: Safe WorkplaceThe effects of violence at work can be devastating and long lasting A safe workplace improves work product A safe workplace improves retention A safe workplace is the “right thing to do.” What keeps you up at night? Where does the “buck stop?” And where does the finger get pointed?
Reliable: Safe WorkplaceReliable A Program that is active on all levels Training staff Who needs to be trained? Who should be trained? What levels of training in relation to requirements and providing information for prevention and mitigation of WPV The subjects covered for meeting required and/or desired WPV prevention
AVADE® The AVADE® Healthcare WPV Prevention training is designed to educate, prevent and mitigate the risk of violence to healthcare workers. The AVADE® WPV Prevention training program for Healthcare meets the requirements of State and Federal guidelines and The Joint Commission regulatory compliance for maintaining a Workplace Violence Prevention Training Program.
Workplace Violence Defined“ Workplace violence is any act of aggression, verbal assault, physical assault, or threatening behavior that occurs in the healthcare environment and causes physical or emotional harm to patients, staff, or visitors. ”
AVADE® Healthcare WPV Prevention TrainingIs based on research fromOSHA, FBI, ASIS, CDC,NIOSH, ANA, State WPVLaws, Department ofLabor & Industries, TheJoint Commission andmore...
AVADE® Healthcare WPV Prevention Training Introduction to the subject of WPV Meeting training requirements Meeting training responsibility Reliable for consistency on the delivery of information critical to prevention of WPV
AVADE® Healthcare WPV Prevention Training Section Titles Universal Precautions Against Violence Characteristics of Aggressive and Violent Patients and Visitors Verbal and Physical Maneuvers to Diffuse and Avoid Violent Behavior Aggression and Violence Predicting Factors Related to The Assault Components Strategies to Avoid Physical Harm
AVADE® Healthcare WPV Prevention TrainingThree Elements of Effective WPV Prevention Administrative Behavioral Environmental
The AVADE® Philosophy A = Awareness V = Vigilance A = Avoidance D = Defense E = Escape
Characteristics of Individuals who Commit Violence Strangers Patient/Clients Lateral Domestic
Interpersonal Communications“ A transactional process through which people share their ideas and feelings by simultaneously sending and receiving messages. ”
Healthcare Emergency Codes The use of codes is intended to convey essential information quickly and with a minimum of misunderstanding to staff, while preventing stress or panic among visitors to the hospital. Hospital emergency codes are frequently coded by color, and the color codes denote different events at different hospitals and are not universal.
Healthcare Emergency CodesSecurity Code(Gray)To provide an appropriate response to situationsinvolving an aggressive/hostile/combative orpotentially combative person.Armed Code (Silver)To provide an appropriate response in the event ofan incident involving a person with a weapon or whohas taken hostages within the facility.
Active ShooterThe most extremeincidence of violence intoday’s society is the activeshooter who enters one’shome, work, school orpublic place and opens fireon innocent people.
Surviving an Active Shooter Escape - only if safe to do so Hide and Cover in place Alert authorities (Police/Security) Lock doors in your immediate area Place barriers and remain absolutely quiet If escape is not possible and danger is imminent, attack the attacker When Law Enforcement arrives, obey all commands
Questions & AnswersHow to submit questions: Submit questions using the question box located on the webinar panel of your screen Submit questions via Twitter by referencing the hash tag: #VLSchat, when tweeting about this webinar Additional questions for Dave and Mark can be submitted after the webinar by contacting Todd Courtney Manaro at: firstname.lastname@example.org
Thank you for yourparticipation! Learn more about AVADE® Contact Todd Courtney email@example.com Vivid Learning Systems 1-800-956-0333