WELCOME     fb.com/HRMglobal   1
Communication SkillsWhat is there for the day…   We’ll share knowledge       We’ll have Fun     We’ll Play Roles          ...
Communication SkillsLET’S DISCOVER THE POWER OFCOMMUNICATION…           fb.com/HRMglobal        3
Communication Skills  WHAT DO WEUNDERSTAND BY   A “SKILL”?          fb.com/HRMglobal        4
Communication SkillsAt the end of the workshop we          will learn… what is Good and what is Bad  Communication some ...
Communication Skills… and also to recognize & overcome barriers advantages of listening to speak confidently to commun...
Communication SkillsResearch shows, communication is…           55%                     7%       body language            ...
Communication SkillsWhy Communication…   to express our emotions   achieve joint understanding   to get things done   ...
Communication SkillsHome Truths about Communication…    Good Communication can’t existwithout honest listening   We do n...
Communication SkillsWays & effects of CommunicationFormal     Less Flexible, More Accurate           but less responsive (...
Communication SkillsWhat is Communication…   art of getting your messageacross effectively through:    •Spoken words – fi...
Communication SkillsTypes & MethodsWritten      Letters, Memos, Reports…Spoken     Conversations, Interviews,           Ph...
Communication Skills     Communication : The Flow                 Channel Formulating                            Delivery ...
Communication SkillsEffective Communication…◦ Is scarcer than quality water◦ Is measured by results or actions◦ Does not n...
Communication SkillsBarriers to Effective Communication…   Personal Barriers      Your style and character (rude, polite...
Communication SkillsBarriers to Effective Communication…Proper PronunciationCommunication          Help         PenBuffalo...
Communication SkillsBarriers to Effective Communication… Organisational Barriers    Culture    Environment    Size & s...
Communication SkillsBarriers to Effective Communication… Process Barriers    Channel/Medium    Irrelevant Information l...
Communication SkillsOvercoming the Barriers… Say to yourself, “I will get Response” Come up with a topic for discussion ...
Communication SkillsBody Language…    Facial Expressions         Gestures         Posture                  fb.com/HRMgloba...
Communication Skills Body Language…                              Clearing throat, "whew" sound,                           ...
Communication SkillsBody Language…                                        Open hands,                           Openness  ...
Communication SkillsBody Language…                                Upper body in sprinters                                p...
Communication SkillsBody Language…Look out for some more clues on BodyLanguage in the given handout…                      ...
Communication SkillsSPEAKING SKILLS            fb.com/HRMglobal            25
Communication Skills            Speaking…“A wise man reflects before he speaks;               a fool speaks, and then   re...
Communication SkillsWhile Speaking…◦ Take initiative◦ Be polite◦ Be pleasant (smile, jokes)◦ Be clear and concise (tone, a...
Communication SkillsWhile Speaking over phone…◦ Write down in advance what you want to  say and in what order◦ Smile◦ Spea...
Communication SkillsWRITING SKILLS           fb.com/HRMglobal            29
Communication SkillsClarity in Writing…          Rs 1000000000         Rs. 10,00,00,000/-           Rs. 10 Crores         ...
Communication SkillsWhile Writing… Plan what you want to say in your letter/report Reread the letter when you have finis...
Communication SkillsWhile Writing…  “KISS” (Edit the letter by cutting ruthlessly).  Be kind to others’ eyes (font size,...
Communication SkillsKeep in mind while writing• Visualize the reader when you are writing• Don’t write unbroken paragraphs...
Communication SkillsKeep in mind while writing …• Use headings and subheadings.• Use ruled sheets instead of plain ones.• ...
Communication SkillsLISTENING SKILLS            fb.com/HRMglobal            35
Communication SkillsListening – why is it important?                                  Listening           45%             ...
Communication SkillsObjective of Listening is…◦   to   receive information◦   to   understand effectively◦   to   enhance ...
Communication SkillsSo, while Listening…◦   Avoid distractions◦   Do not interrupt unnecessarily◦   Be active (show intere...
Communication SkillsWhat Listening Looks like...    The Listener keeps looking at the speaker  The Listener’s body is in...
Communication SkillsPRESENTATION SKILLS             fb.com/HRMglobal            40
Communication SkillsWhile Presenting…◦   Research (find out facts & figures)◦   Prepare (Introduce, Discuss, Conclude)◦   ...
Communication Skills      5 styles of communicating to manage conflicts                     You feel confident but        ...
Communication Skills  “I HEAR, I forget I SEE, I rememberI DO, I understand” THANK YOU…                 fb.com/HRMglobal  ...
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Communication

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Communication

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  • Communication

    1. 1. WELCOME fb.com/HRMglobal 1
    2. 2. Communication SkillsWhat is there for the day… We’ll share knowledge We’ll have Fun We’ll Play Roles We’ll learn fb.com/HRMglobal 2
    3. 3. Communication SkillsLET’S DISCOVER THE POWER OFCOMMUNICATION… fb.com/HRMglobal 3
    4. 4. Communication Skills WHAT DO WEUNDERSTAND BY A “SKILL”? fb.com/HRMglobal 4
    5. 5. Communication SkillsAt the end of the workshop we will learn… what is Good and what is Bad Communication some basic skills to become a Good Communicator fb.com/HRMglobal 5
    6. 6. Communication Skills… and also to recognize & overcome barriers advantages of listening to speak confidently to communicate effectively fb.com/HRMglobal 6
    7. 7. Communication SkillsResearch shows, communication is… 55% 7% body language words 38% style fb.com/HRMglobal 7
    8. 8. Communication SkillsWhy Communication… to express our emotions achieve joint understanding to get things done pass on and obtain information reach decisions develop relationships fb.com/HRMglobal 8
    9. 9. Communication SkillsHome Truths about Communication… Good Communication can’t existwithout honest listening We do not try HARD to get ourmessage across We do not take advantage ofvarious media available to us We all could improve ourcommunication skills It cannot be perfected fb.com/HRMglobal 9
    10. 10. Communication SkillsWays & effects of CommunicationFormal Less Flexible, More Accurate but less responsive (JAGRITI…)Informal More Flexible, Less Accurate but responsive (Grapevine/Rumors) fb.com/HRMglobal 10
    11. 11. Communication SkillsWhat is Communication… art of getting your messageacross effectively through: •Spoken words – first & simplest way •Body Language – can make or mar •Written words – reflects importance •Visuals – leaves greatest impact fb.com/HRMglobal 11
    12. 12. Communication SkillsTypes & MethodsWritten Letters, Memos, Reports…Spoken Conversations, Interviews, Phone Calls, Requests…Gestures Facial expressions, Actions, Voice Tone, Silence, Stance…Visuals Photographs, Paintings, Videos, Film…Multimedia Television, Newspaper, Magazines, Internet… fb.com/HRMglobal 12
    13. 13. Communication Skills Communication : The Flow Channel Formulating Delivery Message ReceiverSender Feedback Response Perception Understanding fb.com/HRMglobal 13
    14. 14. Communication SkillsEffective Communication…◦ Is scarcer than quality water◦ Is measured by results or actions◦ Does not need to be very complex◦ Is aimed at informing others◦ Is complete and clear fb.com/HRMglobal 14
    15. 15. Communication SkillsBarriers to Effective Communication… Personal Barriers  Your style and character (rude, polite, shy, outspoken)  Preparation & presentation  Lack of clarity (pronunciation, pitch, etc.)  Lack of credibility  Timing fb.com/HRMglobal 15
    16. 16. Communication SkillsBarriers to Effective Communication…Proper PronunciationCommunication Help PenBuffalo Career GuestColonel Buffet BouquetRendezvous Bulb FaxPrakash Pradeep Chandrajeet fb.com/HRMglobal 16
    17. 17. Communication SkillsBarriers to Effective Communication… Organisational Barriers  Culture  Environment  Size & structure  Pace of activity fb.com/HRMglobal 17
    18. 18. Communication SkillsBarriers to Effective Communication… Process Barriers  Channel/Medium  Irrelevant Information loading  Lack of Response or Feedback  Inappropriate Questions fb.com/HRMglobal 18
    19. 19. Communication SkillsOvercoming the Barriers… Say to yourself, “I will get Response” Come up with a topic for discussion everyday Start improving upon pronunciation Develop habit of reading – start with the English newspaper / Comics Understand first, then communicate Don’t be afraid of asking questions fb.com/HRMglobal 19
    20. 20. Communication SkillsBody Language… Facial Expressions Gestures Posture fb.com/HRMglobal 20
    21. 21. Communication Skills Body Language… Clearing throat, "whew" sound, Whistling, smoking, pinching flesh Nervousness covering mouth, jiggling money or keys, tugging ears, wringing hands.Short breaths, "tsk" sound,tightly clenched hands,wringing hands, Fist like gestures Frustrationpointing index fingerrubbing hand through hairrubbing back of neck. fb.com/HRMglobal 21
    22. 22. Communication SkillsBody Language… Open hands, Openness unbuttoned coatArms crossed, sidewaysglance, touching-rubbingnose, rubbing eyes, Defensivenessbuttoned coat, drawingaway Pinching flesh, chewing pen, thumb Insecurity over thumb, biting fingernail fb.com/HRMglobal 22
    23. 23. Communication SkillsBody Language… Upper body in sprinters position, open hands, Cooperation sitting on edge of chair, hand to face gestures, unbuttoning coat. Steepled hands, hands behind back, backstiffened, hands in coat Confidencepockets with thumb out,hands on tapels of coat fb.com/HRMglobal 23
    24. 24. Communication SkillsBody Language…Look out for some more clues on BodyLanguage in the given handout… fb.com/HRMglobal 24
    25. 25. Communication SkillsSPEAKING SKILLS fb.com/HRMglobal 25
    26. 26. Communication Skills Speaking…“A wise man reflects before he speaks; a fool speaks, and then reflects on what he has uttered.” - French Proverb. fb.com/HRMglobal 26
    27. 27. Communication SkillsWhile Speaking…◦ Take initiative◦ Be polite◦ Be pleasant (smile, jokes)◦ Be clear and concise (tone, accent, emphasis, pronunciation)◦ Cite negative opinions honestly, but in a positive manner◦ Seek Feedback fb.com/HRMglobal 27
    28. 28. Communication SkillsWhile Speaking over phone…◦ Write down in advance what you want to say and in what order◦ Smile◦ Speak slowly◦ Always be polite and friendly◦ For long messages, follow a script◦ Get confirmation◦ Monitor your time fb.com/HRMglobal 28
    29. 29. Communication SkillsWRITING SKILLS fb.com/HRMglobal 29
    30. 30. Communication SkillsClarity in Writing… Rs 1000000000 Rs. 10,00,00,000/- Rs. 10 Crores fb.com/HRMglobal 30
    31. 31. Communication SkillsWhile Writing… Plan what you want to say in your letter/report Reread the letter when you have finished Check spelling & punctuation, then send Use simple language – avoid ambiguous words fb.com/HRMglobal 31
    32. 32. Communication SkillsWhile Writing…  “KISS” (Edit the letter by cutting ruthlessly).  Be kind to others’ eyes (font size, clarity)  Be creative (use tables, graphs)  Use the language YOU are better at fb.com/HRMglobal 32
    33. 33. Communication SkillsKeep in mind while writing• Visualize the reader when you are writing• Don’t write unbroken paragraphs• Use numbered paragraphs to make cross- referencing easier• Punctuation plays the role of body language in writing fb.com/HRMglobal 33
    34. 34. Communication SkillsKeep in mind while writing …• Use headings and subheadings.• Use ruled sheets instead of plain ones.• Don’t print without thoroughly checking your sources. fb.com/HRMglobal 34
    35. 35. Communication SkillsLISTENING SKILLS fb.com/HRMglobal 35
    36. 36. Communication SkillsListening – why is it important? Listening 45% Order in which we are taughtOrder in which we learn Speaking 30% Reading 16% Writing 9% fb.com/HRMglobal 36
    37. 37. Communication SkillsObjective of Listening is…◦ to receive information◦ to understand effectively◦ to enhance clarity◦ to empathize fb.com/HRMglobal 37
    38. 38. Communication SkillsSo, while Listening…◦ Avoid distractions◦ Do not interrupt unnecessarily◦ Be active (show interest)◦ Paraphrase what you’ve heard◦ Throw an echo fb.com/HRMglobal 38
    39. 39. Communication SkillsWhat Listening Looks like...  The Listener keeps looking at the speaker  The Listener’s body is in ‘open’ position  The listener is smiling with a pleasant & encouraging expression  Listener looks relaxed but alert, neither tense nor slouching  Listener utters humming sounds fb.com/HRMglobal 39
    40. 40. Communication SkillsPRESENTATION SKILLS fb.com/HRMglobal 40
    41. 41. Communication SkillsWhile Presenting…◦ Research (find out facts & figures)◦ Prepare (Introduce, Discuss, Conclude)◦ Rehearse◦ Be confident◦ Present◦ Use proper media fb.com/HRMglobal 41
    42. 42. Communication Skills 5 styles of communicating to manage conflicts You feel confident but You win and other“Go for it” uncooperative person loses You don’t feel confident or“Run Away” You lose cooperative You feel cooperative but You let the other person“Yes, Boss” unconfident win You feel partly cooperative You both win a bit and“Let’s Trade” & confident lose a bit Mutual Cooperation & You help one another to“Let’s both win” Confidence win fb.com/HRMglobal 42
    43. 43. Communication Skills “I HEAR, I forget I SEE, I rememberI DO, I understand” THANK YOU… fb.com/HRMglobal 43

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