This presentation is based upon the book, ‘Why my Horse Doesn’t Listen – Learn to communicate effectively’. Communication is an integral part of our life. We use our communication skills while reading, writing, speaking, and listening. Almost the whole day is spent in communicating with others. Communications with others is critical. None of our personal or professional day to day activities can be completed without communicating. We keep communicating may be verbally or through writing to our friends, family members or professional colleagues. However, occasionally someone to whom you were communicating must have asked you a question, “What do you mean” or “What you want me to do”? Sometimes you start with correcting yourself, “But I mean to say”, or someone who is talking to you says, “No, No, what I wanted to say”. Have you ever found yourself saying to your superior about your subordinate, “Sir, I told him several times, but I don’t know why he does not listen? Or “I don’t know why he does not do it”? All these questions and statement point out only one thing and that is, “Communication is not as easy as we think it is”. It is very rightly said, “Communication is done by the listener”. Most of the time if people do not implement what you want them to do, the reason could be that they have not understood your instructions and not necessarily that they were not interested or wanted to disobey you.