Kanban applied-to-itsm-vladimirs-ivanovs-at-tft12

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„No time to work on improvements? Find it with Kanban!"
How Kanban, Lean, Agile could be applied to ITSM? Vladimirs will share his practical experience from case of insurance company in Russia. He installed Kanban board as a tool for IT management team to execute IT Service Management programme.
Want to learn how to do it yourself?
Twitter: @vivanovs http://twitter.com/#!/vivanovs
LinkedIn: http://www.linkedin.com/in/vivanov
Live video version is here: http://bit.ly/TFT12Kanban-live

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Kanban applied-to-itsm-vladimirs-ivanovs-at-tft12

  1. 1. No time to work onimprovements? Find it with Kanban!
  2. 2. Case I’ll tell about was like this...
  3. 3. ITSM is the answer, but......hardly can be implemented by the books. ADOPT & ADAPT instead!
  4. 4. Gather stakeholders
  5. 5. Collect & prioritise ideas1.Area2.Issue3.Possible solution4.Recommendations5.Priority
  6. 6. What is Kanban board?
  7. 7. Start Small
  8. 8. Scale Fast
  9. 9. Give 7 values instead of rules RULES RULES RULES RULES RULES RULES RULES RULES
  10. 10. 1. Bring ideas
  11. 11. 2. Participate
  12. 12. 3. Share ownership
  13. 13. 4. Keep busy & be fair
  14. 14. 5. Focus on scope
  15. 15. 6. Focus on making progress
  16. 16. 7. Values/rules are flexible
  17. 17. What is lean?
  18. 18. Improvements & efficiency
  19. 19. Solve the root cause
  20. 20. Build-in Continuous Improvement
  21. 21. Results
  22. 22. For inspiration • 10 Kanban boards and their context • 10 pitfalls when implementing Kanban • Introducing Kanban in Operations
  23. 23. Let’s experiment and share!
  24. 24. Thank you! Questions? linkedin.com/in/vivanov vladimir@ivanov.lv +371 29160633 v.ivanovs @vivanovs (Vladimir_ITSM)

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