20090402 Improving Communication Skills 42s Rkm

2,882 views

Published on

A presentation meant for the participants of Vivekananda Institute of Human Excellence, Ramakrishna Math, Hyderabad. The presentation aims at explaining the importance of and the need for continuously improving communiction skills. Some hints to improve are explained.

Published in: Business, Technology
0 Comments
6 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
2,882
On SlideShare
0
From Embeds
0
Number of Embeds
56
Actions
Shares
0
Downloads
576
Comments
0
Likes
6
Embeds 0
No embeds

No notes for slide
  • 20090402 Improving Communication Skills 42s Rkm

    1. 2. IMPROVING COMMUNICATION SKILLS PROF. V. VISWANADHAM
    2. 3. SILENCE IS GOLDEN SPEECH IS SILVER
    3. 4. C = R WORDS HAVE WONDERFUL POWER ENCOURAGE OR DISCOURAGE INSPIRE OR INSTIGATE DO AND UNDO MAKE AND UNMAKE HARM AND HEAL SO, THINK AND SPEAK ? OR, SPEAK AND THINK ?
    4. 5. THINK MORE THAN YOU TALK & TALK LESS THAN YOU LISTEN THINK > TALK TALK < LISTEN Think > listen > talk
    5. 6. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
    6. 7. Why is communication important ? <ul><li>Inspires confidence </li></ul><ul><li>Builds respect </li></ul><ul><li>Helps make friends </li></ul><ul><li>Reveals your ability to others </li></ul><ul><li>Develops a distinct personality </li></ul>
    7. 8. We need to improve communication... as <ul><li>70 % of our communication efforts are: </li></ul><ul><li>misunderstood </li></ul><ul><li>misinterpreted </li></ul><ul><li>rejected </li></ul><ul><li>distorted or </li></ul><ul><li>not heard </li></ul>70%
    8. 9. COMMUNICATIONS CAN BOTH ENHANCE & ENRICH RELATIONSHIPS BOTH AT WORK & AT HOME WHY NOT WE DO SOMETHING TO FURTHER IMPROVE OUR COMMUNICATIONS ?
    9. 10. UNIQUENESS OF HUMAN COMMUNICATION SKILLS &quot; YOUR SPEECH REVEALS YOUR CHARACTER &quot; SPEECH IS A MIRROR OF THE SOUL
    10. 11. PEOPLE ARE INFLUENCED, PROBLEMS ARE SOLVED, CHANGES ARE FACILITATED, EXCELLENT RELATIONSHIPS ARE DEVELOPED, DESIRED RESULTS ARE ACHIEVED, AND SUCCESS IS ENSURED. GET MOTIVATED TO IMPROVE YOUR COMMUNICATION SKILLS WITH EFFECTIVE COMMUNICATION SKILLS IMPROVE BOTH INTERNAL & EXTERNAL COMMUNICATION
    11. 12. COMMUNICATION PLAYS A VITAL ROLE IN DISCOVERING OURSELVES & THE WORLD AROUND US Our attitudes and beliefs, perceptions and prejudices, the quality of our thinking & our values get conveyed in our communication
    12. 13. THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS
    13. 14. ENCOURAGE YOURSELF & OTHERS, TO FURTHER IMPROVE COMMUNICATION SKILLS
    14. 15. EFFECTIVE COMMUNICATION IS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS ACCEPTANCE FROM ITS INTENDED RECEIVERS WHICH CAUSES THE EXPECTED BEHAVIOUR FROM THE RECEIVERS OF THE MESSAGE ONLY THEN, THE RECEIVERS WILL BE WILLING TO CONVERT THE COMMUNICATION INTO ACTION SURELY, YOU WANT ACTION ~ IS IT NOT ?
    15. 16. THE ABILITY TO LISTEN TO, OBSERVE & INTERPRET ALL FORMS OF LANGUAGE IS ESSENTIAL FOR EFFECTIVE COMMUNICATION [ NATURE'S GIFT + CONCENTRATION + INTELLIGENCE ]
    16. 17. Love is so caring… COMMUNICATION INCLUDES BODY LANGUAGE, TONALITY OF VOICE & THE WORDS YOU USE. 55% + 38% + 7% = 100%
    17. 18. <ul><li>Interrupting </li></ul><ul><li>to complete others’ sentences </li></ul><ul><li>Preparing </li></ul><ul><li>our response before someone has completed speaking </li></ul><ul><li>Multitasking </li></ul><ul><li>while ‘listening’ </li></ul><ul><li>Filtering </li></ul><ul><li>content or meaning </li></ul><ul><li>based on our opinion / prejudice </li></ul><ul><li>about the speaker </li></ul>Common Communication Errors
    18. 19. 1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ] SOME USEFUL HINTS FOR IMPROVING COMMUNICATION SKILLS :
    19. 20. 2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]
    20. 21. 3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]
    21. 22. 4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]
    22. 23. 5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures
    23. 24. 6 . WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence
    24. 25. 7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED
    25. 26. 8. EMPATHIZE WITH THE RECEIVER OF THE MESSAGE ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact
    26. 27. 9 . COMMUNICATION MUST APPEAL TO BOTH MIND AND HEART ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ - based on mutually respected values
    27. 28. 10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘ communicate to express but not to impress’
    28. 29. 11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once – then come back and hit it again, and again.
    29. 30. 12. COMMUNICATE WITH CONFIDENCE ~ communication exposes your inner thoughts, feelings and sentiments. Your confidence, or the lack of it, is getting transparently revealed.
    30. 31. 13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper & saying on paper
    31. 32. 14. COMMUNICATION IS IRREVERSIBLE ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful
    32. 33. 15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN A LANGUAGE PROCESS ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual
    33. 34. 16. COMMUNICATION CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice
    34. 35. 17. COMMUNICATION AND FEEDBACK ~ feedback ensures that message has been received in the manner, that was originally intended
    35. 36. 18. COMMUNICATION AND CLARITY
    36. 37. 19. COMMUNICATION AND COMMITMENT
    37. 38. 20. COMMUNICATION AND CHARACTER
    38. 39. Be aware of the Values, Attitudes, Pressures & Prejudices of others; they may not be the same as yours. Understand that not everyone is like you. Try different ways of communicating with different personality types.
    39. 40. COMMIT YOURSELF TO IMPROVE YOUR COMMUNICATION YOU WILL FIND THAT YOUR DESTINY CAN BE REWRITTEN
    40. 41. In case YOU liked this speech and presentation ~ for listening to more speeches and for viewing more presentations, Please Visit: http ://www. viswam-becomingbetter.blogspot.com http:// www. archive.org/details/HowToExcelInWork In case YOU want to see some more presentations : Please visit : www.slideshare.net/viswanadham In case YOU want to give some feedback / contact me : [email_address] A BIG THANK YOU FOR YOUR PATIENT LISTENING Prof. V. Viswanadham ~ [ 040 - 2722 3383 ]
    41. 42. Links to Prof. V. Viswanadham <ul><li>Link to Presentation slides </li></ul><ul><li>Link to Audio Files </li></ul><ul><li>Link to Blog </li></ul>

    ×