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RESUME BUILDING & INTERVIEW PREPARATION

               Key-Words checked by employers while scanning resumes


For Leadership            For Initiative        For Achievement        For Problem Solving

    Developed                Devised                Achieved                Analyzed

    Revitalized              Set                    Obtained                Evaluated

    Directed                 Originated             Delivered               Solved

    Drove                    Designed               Attained                Investigated

    Managed                  Initiated              Completed               Eliminated

    Guided                   Started                Secured                 Corrected

    Led                      Formulated             Negotiated              Utilized

    Organized                Established            Effected                Reduced

    Inspired                 Created                Enhanced                Identified

                             Generated              Produced                Tackled

                             Introduced             Increased               Reorganized

                             Redesigned             Expanded                Reviewed

                             Launched               Performed               Resolved

                                                    Succeeded               Reshaped

                                                    Conducted               Strengthened

                                                    Improved                Streamlined

                                                    Demonstrated            Simplified

                                                    Implemented             Examined

                                                    Accomplished            Revised

                                                    Surpassed




                        Faculty of Management Studies, Delhi
Psychologists Interpretation of gestures in Body Language


Head Lifted - Chin lifted to eye level of the other speaker. This expresses superiority, whether
conscious or not. Also used when expressing insults or aggressive feelings


Head Lowered – This indicates submission, acceptance, a feeling of inferiority, defeat or
powerlessness


Head Inclined to one side – A typical feminine posture that expresses tender feeling,
understanding, comfort and support


Upper Body bent forward – A sign of involvement thorough curiosity or interest, or aggression if
one foot is thrust out at the same time


Upper body Slumped – Means tiredness, despondency, or disappointment.


Upper Body Leaning back – Indicates disinterest or nonchalance; a sign of distancing oneself
from what is being said


Legs Hooked around a chair – Signals a need for reassurance


Legs crossed – shows a desire to protect yourself; a sign of vulnerability


Legs Straight out – A sign of someone at ease


Arms crossed behind back – A sign of shyness or a lack of confidence


Arms crossed in front – Indicates suspicion, embarrassment, or refusal to continue discussion


Forefinger extended – A threatening sign


Hands cupped – A desire to be precise


Thumb and forefinger together – Means agreement or accord


Clenched fist – The sign of resolution and determination




                             Faculty of Management Studies, Delhi
Hand extended in a sweeping gesture – Indicates doubt, or disbelief at what is being said


Palms extended outwards – An expression of rejection


Palms extended inwards – A sign of welcome, comfort or sharing, wish for agreement


Hands joined or crossed – A protective gesture when you feel vulnerable or threatened; need
for security combined with the wish to disguise inner tension


Holding a pen with both hands – A gesture of withdrawal that disguises nervousness and gives
time to prepare for the unforeseen.




                            Faculty of Management Studies, Delhi
Check list for Personal presentation at an interview


   Sit upright, and try to be relaxed and comfortable. Do not fold your arms as this is
    seen as being a sign of defensiveness. Crossed legs can sometimes indicate a
    casual approach, so keep your feet on the ground
   Dress conservatively, wear a suit. Make sure the shoes and fingernails are clean.
    Men’s socks should be dark and not patterned. Avoid wearing too much of jewellery
   Hair style should also be conservative
   Do not hold a pen or object in your hand as this will make you uncomfortable and
    fidgety
   Speak clearly and concisely and avoid syllables like ‘um’, ‘er’, ‘OK’ etc
   Try to keep eye contact without staring. Look at the person who is asking the
    question and try to scan the other panel members. If you don’t feel comfortable look
    at their eyebrows, this will give an impression of maintaining eye contact
   Try to smile (occasionally), be enthusiastic and friendly without appearing too casual.
    A general lean towards the questioner indicates focus on the question, as can
    nodding slightly
   ‘Mirroring’ is copying some of the body language of the interviewer. It is a subtle
    tactic aimed at encouraging them to believe that you are like them, because
    interviewers like people with whom they feel they have something common.




                       Faculty of Management Studies, Delhi
Sample Interview Questions and Cues for answering them


Questions about you as an Individual


    Tell me about yourself?
          o   Answers should derive from where you come from, your family, where
              you are studying, your hobbies and interests, your positive qualities


    What do you consider to be your three greatest strengths?
          o   Relate the contents of your CV to what the employer is looking for


    What do you consider to be your three greatest weaknesses?
          o   Concentrate on ‘allowable weaknesses’, things that could be turned into
              positive qualities


General questions


    What do you understand by the term Management/marketing… etc?
          o   Since these questions are based on your field of study, a clear answer is
              expected. Demonstrating an understanding of the field creates a bond
              with the interviewer who might be from a similar background.


    What do you expect to gain from a work experience with our organization?
          o   Here the opportunity to achieve an ambition, skills, learning, professional
              development, real world/first hand experience of working in the
              specialization should be emphasized. Communicate your
              interest/excitement/motivation about the position.


    What should the organization expect to gain from having you spend a period of
       work experience with us?
          o   Think about your ability to make a difference to the team, your
              willingness to learn, your flexibility, your capacity for hard work, particular
              skills that will be valuable for the organization, possible links back to
              previous work experience.


Questions about your Application or CV and your academic history




                    Faculty of Management Studies, Delhi
 Can you explain why your grades turned out the way they did?
           o   Challenges you faced during your education, what you done since to
               improve your academic profile, the high grades that you have achieved
               henceforth


    What would you most be remembered for at school or college?
           o   Think about not only your academic achievements but especially your
               extra curricular achievements. How can you demonstrate that you did
               more than just attend classes, that you really took part in the life of the
               institution, that you have made a real contribution


    Why did you choose your present course?
           o   A positive statement demonstrating a commitment to the field of study.
               The opportunity to gain work experience as a part of the course, the
               content of the course etc


    Why did you choose to go to a particular university or college?
           o   A positive statement about the things the institution offered, its
               reputation, the strength/brand of the university, the demand in the
               employment market for pass outs from the university


    I see that you took a gap year. Please tell us about this?
           o   The skills you gained, the experience you gained, planning and
               organization, overcoming challenges, preparing for career stability


Questions Related to previous work experience


    What have you gained from the previous work experience?
           o   Think about Dealing with customers, colleague relationships, dealing
               with work procedures and quality standards, meeting targets, how you
               managed your time, emphasize learning’s on the job


    What were the reasons that prompted you to quit the job with the previous
       employer
           o   The answer should dwell on the original reasons for taking up the job. if
               the reasons for quitting was a lack of focus then this should be erased by




                   Faculty of Management Studies, Delhi
exhibiting how you have now achieved clarity in choosing your career
               path


Questions on your knowledge of the organization


    Why did you choose to apply to this organization for a job?
           o   Think about the reputation of the company, the strength of the employer
               brand, the added value to your CV from being associated to this
               organization, the ‘fit’ with your career intentions, the opportunity to
               acquire skills and knowledge


    What do you know about our business/products/markets?
           o   Think about the prior research you did, products and markets, well
               known brands, recent history, what you know of their future plans,
               market segmentation, product life cycles, emphasize the strength of their
               reputation as an employer and as an organization generally




    Who do you see as our major competitors?
           o   Think about your market knowledge, presenting the organization
               positively but realistically in the context of the main competition,
               challenges for the future


Questions relating to your future career intentions


    Why did you choose this profile within our organization? How does it fit with your
       career plans?
           o   Think about how you can demonstrate your commitment to this area of
               work, how it fits in with a long term plan


    What do you see yourself doing five/ten years from now?
           o   Again demonstrate your commitment to your field of work but also dwell
               on continuing professional development.




                   Faculty of Management Studies, Delhi

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CV building & interview preparation tips

  • 1. RESUME BUILDING & INTERVIEW PREPARATION Key-Words checked by employers while scanning resumes For Leadership For Initiative For Achievement For Problem Solving Developed Devised Achieved Analyzed Revitalized Set Obtained Evaluated Directed Originated Delivered Solved Drove Designed Attained Investigated Managed Initiated Completed Eliminated Guided Started Secured Corrected Led Formulated Negotiated Utilized Organized Established Effected Reduced Inspired Created Enhanced Identified Generated Produced Tackled Introduced Increased Reorganized Redesigned Expanded Reviewed Launched Performed Resolved Succeeded Reshaped Conducted Strengthened Improved Streamlined Demonstrated Simplified Implemented Examined Accomplished Revised Surpassed Faculty of Management Studies, Delhi
  • 2. Psychologists Interpretation of gestures in Body Language Head Lifted - Chin lifted to eye level of the other speaker. This expresses superiority, whether conscious or not. Also used when expressing insults or aggressive feelings Head Lowered – This indicates submission, acceptance, a feeling of inferiority, defeat or powerlessness Head Inclined to one side – A typical feminine posture that expresses tender feeling, understanding, comfort and support Upper Body bent forward – A sign of involvement thorough curiosity or interest, or aggression if one foot is thrust out at the same time Upper body Slumped – Means tiredness, despondency, or disappointment. Upper Body Leaning back – Indicates disinterest or nonchalance; a sign of distancing oneself from what is being said Legs Hooked around a chair – Signals a need for reassurance Legs crossed – shows a desire to protect yourself; a sign of vulnerability Legs Straight out – A sign of someone at ease Arms crossed behind back – A sign of shyness or a lack of confidence Arms crossed in front – Indicates suspicion, embarrassment, or refusal to continue discussion Forefinger extended – A threatening sign Hands cupped – A desire to be precise Thumb and forefinger together – Means agreement or accord Clenched fist – The sign of resolution and determination Faculty of Management Studies, Delhi
  • 3. Hand extended in a sweeping gesture – Indicates doubt, or disbelief at what is being said Palms extended outwards – An expression of rejection Palms extended inwards – A sign of welcome, comfort or sharing, wish for agreement Hands joined or crossed – A protective gesture when you feel vulnerable or threatened; need for security combined with the wish to disguise inner tension Holding a pen with both hands – A gesture of withdrawal that disguises nervousness and gives time to prepare for the unforeseen. Faculty of Management Studies, Delhi
  • 4. Check list for Personal presentation at an interview  Sit upright, and try to be relaxed and comfortable. Do not fold your arms as this is seen as being a sign of defensiveness. Crossed legs can sometimes indicate a casual approach, so keep your feet on the ground  Dress conservatively, wear a suit. Make sure the shoes and fingernails are clean. Men’s socks should be dark and not patterned. Avoid wearing too much of jewellery  Hair style should also be conservative  Do not hold a pen or object in your hand as this will make you uncomfortable and fidgety  Speak clearly and concisely and avoid syllables like ‘um’, ‘er’, ‘OK’ etc  Try to keep eye contact without staring. Look at the person who is asking the question and try to scan the other panel members. If you don’t feel comfortable look at their eyebrows, this will give an impression of maintaining eye contact  Try to smile (occasionally), be enthusiastic and friendly without appearing too casual. A general lean towards the questioner indicates focus on the question, as can nodding slightly  ‘Mirroring’ is copying some of the body language of the interviewer. It is a subtle tactic aimed at encouraging them to believe that you are like them, because interviewers like people with whom they feel they have something common. Faculty of Management Studies, Delhi
  • 5. Sample Interview Questions and Cues for answering them Questions about you as an Individual  Tell me about yourself? o Answers should derive from where you come from, your family, where you are studying, your hobbies and interests, your positive qualities  What do you consider to be your three greatest strengths? o Relate the contents of your CV to what the employer is looking for  What do you consider to be your three greatest weaknesses? o Concentrate on ‘allowable weaknesses’, things that could be turned into positive qualities General questions  What do you understand by the term Management/marketing… etc? o Since these questions are based on your field of study, a clear answer is expected. Demonstrating an understanding of the field creates a bond with the interviewer who might be from a similar background.  What do you expect to gain from a work experience with our organization? o Here the opportunity to achieve an ambition, skills, learning, professional development, real world/first hand experience of working in the specialization should be emphasized. Communicate your interest/excitement/motivation about the position.  What should the organization expect to gain from having you spend a period of work experience with us? o Think about your ability to make a difference to the team, your willingness to learn, your flexibility, your capacity for hard work, particular skills that will be valuable for the organization, possible links back to previous work experience. Questions about your Application or CV and your academic history Faculty of Management Studies, Delhi
  • 6.  Can you explain why your grades turned out the way they did? o Challenges you faced during your education, what you done since to improve your academic profile, the high grades that you have achieved henceforth  What would you most be remembered for at school or college? o Think about not only your academic achievements but especially your extra curricular achievements. How can you demonstrate that you did more than just attend classes, that you really took part in the life of the institution, that you have made a real contribution  Why did you choose your present course? o A positive statement demonstrating a commitment to the field of study. The opportunity to gain work experience as a part of the course, the content of the course etc  Why did you choose to go to a particular university or college? o A positive statement about the things the institution offered, its reputation, the strength/brand of the university, the demand in the employment market for pass outs from the university  I see that you took a gap year. Please tell us about this? o The skills you gained, the experience you gained, planning and organization, overcoming challenges, preparing for career stability Questions Related to previous work experience  What have you gained from the previous work experience? o Think about Dealing with customers, colleague relationships, dealing with work procedures and quality standards, meeting targets, how you managed your time, emphasize learning’s on the job  What were the reasons that prompted you to quit the job with the previous employer o The answer should dwell on the original reasons for taking up the job. if the reasons for quitting was a lack of focus then this should be erased by Faculty of Management Studies, Delhi
  • 7. exhibiting how you have now achieved clarity in choosing your career path Questions on your knowledge of the organization  Why did you choose to apply to this organization for a job? o Think about the reputation of the company, the strength of the employer brand, the added value to your CV from being associated to this organization, the ‘fit’ with your career intentions, the opportunity to acquire skills and knowledge  What do you know about our business/products/markets? o Think about the prior research you did, products and markets, well known brands, recent history, what you know of their future plans, market segmentation, product life cycles, emphasize the strength of their reputation as an employer and as an organization generally  Who do you see as our major competitors? o Think about your market knowledge, presenting the organization positively but realistically in the context of the main competition, challenges for the future Questions relating to your future career intentions  Why did you choose this profile within our organization? How does it fit with your career plans? o Think about how you can demonstrate your commitment to this area of work, how it fits in with a long term plan  What do you see yourself doing five/ten years from now? o Again demonstrate your commitment to your field of work but also dwell on continuing professional development. Faculty of Management Studies, Delhi