Mumbai’s Dabbawala     Service    Mumbai’s Annadatas
» President- Mr. Raghunath Dhondiba Medge» Secretary- Mr. Gangaram Laksman Talekar» Director(IT)- Mr. Manish Tripathi     ...
WHAT IS NMTBSA????N   -NutanM   -MumbaiT   -TiffinB   -BoxS   -SuppliersA   -Association
HISTORY• Started in 1890• Mahadeo Havaji Bacche  (Mahadeo), a migrant from  North Maharashtra, started the  lunch delivery...
PRESIDENTVICE PRESIDENT                    13 MembersGENERAL SECRETARY TREASURESDIRECTORS(9)  MUKADAMMEMBERS(5000)
PORTERS FIVE FORCE THEORY•   Competition: Its difficult to replicate their    supply chain network•    New entrants: Fast ...
SWOT Analysis• Strengths:•   Simplicity in organization with Innovative service•   Coordination, team spirit, & time manag...
• Opportunities•   Wide range publicity•   Operational cost is low•   Catering• Threats•   Indirect competition is being f...
HOW THE DABBA IS DELIVEREDThe entire system depends on TEAMWORK and meticulous timing. Tiffins areCollected from homes & t...
Distribution Network           •   Baton relay system           •   Hub and spoke arrangement           •   No historical,...
The Color Coding of DabbasThe color coded on Dabbas can beRead in following pattern:
CODING OF DABBAS1-11    CHURCHGATE12      MARINE LINES13      GRANT ROAD, BOMBAY        CENTRAL15      LOWER PAREL16      ...
Royal wedding was heavenly, say dabbawalas
Their AchievementsDocumentaries made by :•   BBC ,UTV, MTV, ZEE TV, AAJ TAK, TV TODAY, SAHARA SAMAY, STAR TV, CNBC TV 18, ...
Others: World record in Best Time  Management with Six Sigma rating. Name in “GUINESS BOOK of World  Records”. Register...
Mumbai dwalla
Mumbai dwalla
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Mumbai dwalla

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Mumbai dwalla

  1. 1. Mumbai’s Dabbawala Service Mumbai’s Annadatas
  2. 2. » President- Mr. Raghunath Dhondiba Medge» Secretary- Mr. Gangaram Laksman Talekar» Director(IT)- Mr. Manish Tripathi Website: www.mydabbawala.com E- Mail : info@mydabbawala.com
  3. 3. WHAT IS NMTBSA????N -NutanM -MumbaiT -TiffinB -BoxS -SuppliersA -Association
  4. 4. HISTORY• Started in 1890• Mahadeo Havaji Bacche (Mahadeo), a migrant from North Maharashtra, started the lunch delivery service.• Mahadeo recruited youth from the villages neighboring Mumbai, who were involved in agricultural work• Service started with about 100 Dabbawalas
  5. 5. PRESIDENTVICE PRESIDENT 13 MembersGENERAL SECRETARY TREASURESDIRECTORS(9) MUKADAMMEMBERS(5000)
  6. 6. PORTERS FIVE FORCE THEORY• Competition: Its difficult to replicate their supply chain network• New entrants: Fast food joints as well as office canteens. However, since neither of these serve home food, the dabbawallas core offering remains unchallenged.• Bargaining power of buyers: Delivery rates are so nominal (about Rs 300 per month) that one simply wouldnt bargain any further.• Bargaining power of sellers: minimum infrastructure and practically no technology is used, hence they are not dependent on suppliers.• Threat of a new substitute product or service: No substitutes to home cooked food in Indian scenario, hence threat to the dabbawalla service is not an issue at least in the foreseeable future.
  7. 7. SWOT Analysis• Strengths:• Simplicity in organization with Innovative service• Coordination, team spirit, & time management• Low operation cost• Customer satisfaction• Low Attrition Rate• Weaknesses:• High dependability on local trains• Funds for the association• Limited Access to Education
  8. 8. • Opportunities• Wide range publicity• Operational cost is low• Catering• Threats• Indirect competition is being faced from caterers like maharaja community• Indirect threats from fast foods and hotels• Change in timings• Company transport• Ticket restaurant
  9. 9. HOW THE DABBA IS DELIVEREDThe entire system depends on TEAMWORK and meticulous timing. Tiffins areCollected from homes & taken to nearestRailway Station. Then they are sortedout for area-wise distributiuon, so that asingle tiffin could change hands 3 to 4Times in the course of its daily journey.
  10. 10. Distribution Network • Baton relay system • Hub and spoke arrangement • No historical, theoretical legacy in the design • No use of computer technology • Coding system – Decentralized at the group level • Workday schedule • 30-35 deliveries (manageable) • Sorting, loading and unloading at peak rush hours • 4 handlings of a dabba in a day- coding essential
  11. 11. The Color Coding of DabbasThe color coded on Dabbas can beRead in following pattern:
  12. 12. CODING OF DABBAS1-11 CHURCHGATE12 MARINE LINES13 GRANT ROAD, BOMBAY CENTRAL15 LOWER PAREL16 DADAR (WEST)17 DADAR (EAST)18 ANDHERI (EAST, WEST)
  13. 13. Royal wedding was heavenly, say dabbawalas
  14. 14. Their AchievementsDocumentaries made by :• BBC ,UTV, MTV, ZEE TV, AAJ TAK, TV TODAY, SAHARA SAMAY, STAR TV, CNBC TV 18, CNN, SONY TV, TV TOKYO, NDTV.CASE STUDY made by :• ICFAI Press Hyderabad & Bangalore• Richard Ivey School of Business – Canada• Also, Included in a subject in Graduate School of Journalism University of California, BerkeleyInvitations from :• CII for conference held in Bangalore, IIML, IIMA, CII Cochin, CII Delhi, Dr. Reddy’s Lab Foundation Hyderabad, SCMHRD Pune, SCMHRD Nasik, Sadahana – Pune, Rotary Club – Bangalore, NIQR at ChennaiRadio:• German Radio Network, Radio Mirchi, Radio Mid-day, FM – Gold, BBC Radio, Radio City
  15. 15. Others: World record in Best Time Management with Six Sigma rating. Name in “GUINESS BOOK of World Records”. Registered with Ripleys “ believe it or not”. Participated in “Deal Ya No Deal Contest” by Sony Entertainment Television Invited for marriage of Hon. Prince Charles of England on 9th April, 2005

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