Vish al r kotadiya.en. no.107440592054


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Vish al r kotadiya.en. no.107440592054

  1. 1. A SUMMER INTERNSHIP PROJECT REPORT ON “TOTAL QUALITY MANAGEMENT PRACTIES IN FORGING COMPANY OF RAJKOT CITYWITH REFERENCE TO KADVANI FORGE LDT” PREPARED BY KOTADIYA VISHALClass Academic YearM.B.A. : SEM. 3 2010-12Enrollment No. Guided By107440592054 Mr. Nailesh Libasiya Submitted To Gujarat Technological University Ahmadabad College R .K. College Of Business Management Kasturbadham Rajkot - 360020 1
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  3. 3. DECLARATIONI the undersigned here by declare that the project report entitle “RESEARCH ONTOTAL QUALITY MANAGEMENT” AT KADVANI FORGE LDT. has been preparedby me during the year 2010-11 under the guidance of Mr. Nailesh Lilbasiya R .k. Collageof business management Kasturbadham Rajkot – 360020I also here by declare that this Project Report has not been submitted at any time to anyother university or institute for any degree or diploma.Date :Place : RAJKOT VISHAL KOTADIYA 3
  4. 4. PREFACEIt is said that “Knowledge is power” but “applied knowledge is power” seems to be acorrect statement.In this modern word, theoretical study has no value without its practical application;practical knowledge is more powerful than the knowledge of books. In today‟s businesswords, practical knowledge plays an important role; course involves industrial training,which provides practical knowledge and experience to the students in the field ofmanagement.The project is prepared on kadvani forge Ltd. And include the idea about their productiondepartment, finance department, personnel department, etc. the main thrust of this projectis to acquire information of the unit and to pen it down.I have acquired a lot of knowledge by doing this study and will always remain thankful tothe college, University and the team of kadvani forge who helped me accomplishing thistask. 4
  5. 5. ACKNOWLEDGEMENTThis is my great pleasure to submit this report. I am thankful to all the persons who have helpedme for arrangement of my practical training and also for getting information which is require forthe preparation of this report.First of all I am thankful to authorities in KADVANI FORGE LTD., For granting me the permissionfor training and their co-operation during the training period. I am also thankful to all therespondents who have filled the questionnaires which are necessary for the survey.I am also highly obliged to Mr. Nailesh Limbasiya for their sincere attention valuable guidanceand providing suggestion and thus guiding me all the way in my efforts to prepare this report.I am heartily thankful to Prof. Dr. Sugan Chand Jain & Dr. Vijay Vyas directly or indirectlycontributed their valuable time and helped me for preparing this report.I am thankful to HR Manager MR.C.R.NAIR of KADVANI FORGE Ltd. For providing me thepermission to visit this unit and giving me chance to study the company for a particular subject. Iam also thankful to all staff member of KADVANI FORGE Ltd. for sparing their valuable timeinspire of their busy schedule and helping me to collect all such information.I am also thankful to technical & non-technical staff contributed directly or indirectly theirvaluable time and helped me for preparing this report. 5
  6. 6. EXECUTIVE SUMMARYIn the growing global competion the productivity of any bussiness concern depends onthe behavioral aspects of customers. This topic deals with the customer satisfactiontowards forging components of KFL. This project report contains 5 different chapters.The report begins with the introduction of the industry, company information, and thefunctional area information.The second chapter is about the literature review which tells about the customersatisfaction.The third chapter is about the reseach methodology which was adopted by me in mytopic. It contains research problem, objective, data collection, limitations about the topic.The fourth chapter is a comprehensive study of forecasting concepts and techniqueswhich shows analysis and interpretation through graphical representation of the datacollected in survey.The fifth chapter deals with the findings/conclusions/suggestion/future plans which isvery much important after analysis is made. 6
  7. 7.  TABLE OF CONTENTSR. NO TOPIC PG. NO1 INDUSTRY OVERVIEW 12 ORGANIZATION OVERVIEW 9 Marketing department 10 Production department 12 Finance department 25 Human resources department 32 Future plan of KFL 37 S.W.O.T. analysis 373 MARKET METHODOLOGY 39 Introduction 40 Literature review 40 Objectives of study 41 Sample survey 42 Analysis and interpretation of data 474 SUGGESTIONS & CANCLUSION 575 LEARNING FROM SIP 596 BIBILOGRAPHY 607 ANNEXURE 61 7
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  9. 9. Introduction:-Forging is the process by which metal is heated and is shaped by plastic deformation bysuitably applying compressive force by using hammer or a press. Forging refines thegrain structure and improves physical properties of the mental. Forging changes the sizeand shape, but not the volume, of a part. The change is made by force applied to thematerial so that it stretches beyond the yield point. The force must not be strong enoughto make the material deform. It must not be so strong; however, that it destroys thematerial. The yield point is reached when the material will reform into a new shape.Normally this results in metallurgical soundness and improved mechanical properties.Strength, toughness and general durability depend upon the way the grain is placed.Forging are somewhat stronger and more elastic. The feature of greatest importance isthat there is a greater ability to resist shock, wear and impact than across the grainmaterial properties also depend on the heat treating process after forging. Good forgingpractice makes it possible to control the flow pattern resulting in maximum strength of thematerial and the least chances of fatigue failure.These characteristics of forging, as well as fewer flaws and hidden defects, make it moredesirable than some other operations for products that will undergo high stresses. Physicalproperties such as strength, ductility and toughness are much better in a forging than inthe base metal, which has, crystals randomly oriented. Forgings yield parts that have highstrength to weight ratio thus are often used in the design of air-craft frame members. Types of Forging:- Hammer Forging, Press Forging.What is forging?Forging is manufacturing process where metal is pressed, pounded or squeezed undergreat pressure into high strength parts known as forgings. The process is normally (butnot always) performed hot by preheating the metal to a desired temperature before it isworked. It is important to note that the forging process is entirely different from the 9
  10. 10. casting (or foundry) process, as metal used to make forged parts is never melted andpoured (as in the casting process).Why use forgings and where are they used?The forging process can create parts that are stronger than those manufactured by anyother metalworking process. This is why forgings are almost always used wherereliability and human safety are critical. But youll rarely see forgings, as they arenormally component parts contained inside assembled items such a airplanes,automobiles, tractors, ships, oil drilling equipment, engines, missiles and all kinds ofcapital equipment - to name a few.Who buys forgings?Forged parts vary in size, shape and sophistication - from the hammer and wrench in yourtoolbox to close tolerance precision components in the Boeing 747 and NASA spaceshuttle. In fact, over 18,000 forgings are contained in a 747. Some of the largest customermarkets include: aerospace, national defense, automotive, and agriculture, construction,mining, material handling, and general industrial equipment. Even the dies themselvesthat make forgings (and other metal and plastic parts) are forged.How big is the forging industry?The forging industry is composed of those plants that;a) make parts to order for customers (referred to as custom forgings);b) make parts for their own companys internal use (referred to as captive forgings); orc) make standard parts for resale (referred to as catalog forgings).The largest sector - custom forging - accounts for over $6 billion dollars in sales annually.These custom forgings are produced by about 250 forging companies in approximately300 plants across the U.S., Canada and Mexico.How many people are employed by the forging industry?Approximately 45,000 people from coast to coast are employed by the forging industry inthe United States and Canada. Because the modern forging process is capital intensive(requiring an abundance of heavy equipment for manufacture and the people to run and 10
  11. 11. maintain it), most forging plants are small businesses which generally employ between 50to 500 employees each, with a few larger facilities employing over 1000 people.What metals are forged?Just about any metal can be forged. However, some of the most common metals include:carbon, alloy and stainless steels; very hard tool steels; aluminum; titanium; brass andcopper; and high-temperature alloys which contain cobalt, nickel or molybdenum. Eachmetal has distinct strength or weight characteristics that best apply to specific parts asdetermined by the customer.What kind of equipment is used to make forgings?Although the styles and drive systems vary widely, a forging can be produced on any ofthe following pieces of equipment.Hammers with a driving force of up to 50,000 pounds, pound the metal into shape withcontrolled high pressure impact blows.Presses with a driving force of up to 50,000 tons, squeeze the metal into shape verticallywith controlled high pressure.Upsetters are basically forging presses used horizontally for a forging process known as"upsetting".Ring Rollers turn a hollow round piece of metal under extreme pressure against a rotatingroll, thereby squeezing out a one-piece ring (with no welding required).History Of Kadvani Forge Ltd“Every one has a goal to win, but a very few have a strong will to prepare to win. ”I would like to brief a History of the company which is following the thought mentionabove. The company named “KADVANI FORGE LTD.”After seeing huge potential in the field of forging the company started its career in theforging with small scale industries. The Kadvani forge ltd. got the certificate of its 11
  12. 12. incorporation on 1st August, 1995 and certificate of its commencement on 20th June,1995. But it started its commercial production in 1997. It has established its forge-shop inthe area of Gujarat Industrial Development Corporation (G.I.D.C.). And it becomespopular with the name of “KFL” i.e. Kadvani Forge Ltd.Its production capacity in the initial stage was 50 tons per month. In the 1 st year ofoperation the company faces losses but then after through its sincere efforts it covers alllosses and making profit.“Success seems to be connected with action. Successful people keep moving.They make mistake, but they don’t quit.”The company proves its efficiency and move further without any fear of the failure andresults into developing a new 400 components within 6 years. The company exported itsindustrial products in the international market in countries like U.S.A., Europe andMiddle East. The company establishes its foot step in the international market by theirhard work and sincerity. All the products are successfully accepted in the internationalmarket.Vision, Mission & ValueVISION:-To prepare continuous value through innovation, expertise, excellence & attain highestlevel of customer satisfaction.MISSION:-To become a global leader by incorporating highest level of quality through acombination of technology, service, creative, marketing, prizing and cost efficiency. Thevision and mission of KFL is supplied by integrated set of core values.VALUES:-integrity & ethics:- 12
  13. 13. KFL is committed to conducting to themselves with non-compromising integrity & ethicswhenever KFL operates.innovation:-KFL is committed to fostering innovation through an entrepreneurial spirit team work &creativity.costomer satisfaction:-Customer are at the heart of their strategy & KFL wants to maintained their relationshipto maximize growth and profitability.Five “S” SystemsKADVANI FORGE LTD. Is implemented 5s system production. This include:- 1) Self Discipline, 2) Systematic Arrangements, 3) Spic and Span, 4) Standardize, 5) Sorting,With the help of 5s System in production, the smooth accurate, speedy production ispossible. 13
  15. 15. COMPITITORSAs the demand for Automobiles, Machines are increasing the need for forgingcomponents are also increasing so; this change has attracted many business houses to getentered into the forging industry.The KFL has many competitors at state level as well as national level. Some of themareas bellow:Bharat ForgeKalyani ForgeAjk Forge Pvt LtdSilver Forge Pvt LtdSuper ForgeCrystal ForgeForge & Forge Pvt LtdEchjay Industries Pvt LtdJay Forge 15
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  17. 17. MARKETING DEPARTMENTINTRODUCTIONFinancial success often depends on marketing ability. Finance operation, accounting andother business function will not really matter if there is not sufficient demand for productsand services so, the company can make a profit.Marketing also deals with identifying and meeting human and social needs. One of theshortest definitions of marketing is“Meeting needs profitably”According to American Marketing Association:“Marketing is an organizational function and a set of process for creating communicatingand delivering value to customer and for managing customer relationships in ways thatbenefit the organization and its stake holders.”Markrting Management At KflKFL is not in a need to practice marketing activities by putting great efforts. That becausethe company is not producing components by their own, but it manufactures componentsthose are demanded by the customers.So, it is dealing with B to B market and need not do heavy advertisement and othermarketing activities.The company‟s marketing department is working for getting the orders from thecustomers by giving them presentation if they are new to the company.The KFL is doing marketing in such a way that it is having a membership of manyforging associations.As well as by participating in various events and fairs related to the industry at nationaland international levels.The starting point of each activity is the customer‟s inquiry. The marketing department inhandles all the inquiries and check the feasibility of the orders and for that the department 17
  18. 18. is preparing APQP and PPC. The prim Moto of the marketing department is „customersatisfaction‟.MarketTraditionally, a „Market‟ was a physical place where buyers and sellers gathered to buyand sell the goods.But in today‟s modern world there is no as such necessity of physical place due to thehighly technological development i.e. internet and all.Market can be product market, demographic market, geographic market, labour market,donor market etc.The key consumer markets are: 1. Consumer Market 2. Business Market 3. Global MarketThe KFL is having business market that the finished components are sold to the anotherbusiness houses of automobile, defense, earth movers etc. So, to deal with B to B marketwill demand extra specifications of the quality, timely delivery, relation, price etc. aspectsin that.Target MarketThe following are the target markets of KFL:Mahindra & MahindraTATA MotorsRSBJohn Dear tractorEaton Truck 18
  19. 19. PRODUCTION DEPARTMENTProduct Offering“A product is a bundle of benefits which are been offered to the consumer”It is a complex of tangible attributes including material, packaging, colour, price, andmanufacture‟s prestige, retailer‟s service which the buyer may accept as offeringsatisfaction of wants or needs.The products those are offered by KFL on the demand of the customers are: Automobile Petrochemical Earthmoving Electric Transmission Machine ToolsThe KFL only manufactures what customers have given in his drawing so, in this case theNew Product Development activity does not take place.Distribution Chennel“Physical distribution comprises the task involved in planning and implementing thephysical flows of material and final goods from the point of origin to points ofconsumption to meet the needs of consumers at a profit.”The distribution of component of KFL differs with the market:Domestic Market:The company uses the transportation facilities by roadways as per the demand ofcustomers.Foreign Market:For export order the company‟s components are transported by shipment at seaway fromnearer port. 19
  20. 20. Product GalleryKadvani Forge Ltd. Manufactures Closed Die Steel Forged products as per the customerspecification in Carbon & Alloy Steel and supply them in as Forged, HeatTreated, Partially Machined Condition.They are producing forged components up to 80kg Weight.Kfl are Capable of Manufacturing Forging items for Diverse Industries Viz. Automobile Petrochemicals Earthmoving Electric Transmission Machine ToolsAll together 850 type of Components.Transmission Components. Transmission Shaft Pinion Crown Wheel Sliding Gear Differential Bevel Ring Gear Fixed Gear Internal Gear. EtcEngine Components. Crank Shaft Connecting Rods Connecting Rod Cap Cam Shaft Half Piston Rocker Arm. Etc 20
  21. 21. Propeller Assembly Components. Flange Yoke Tube Yoke Long Fork UJ Cross Short fork, EtcEarth Moving Components. Track Links Track Roller Shafts Ring Bush Coupling Set Worm Gear Blanks Drill Bits EtcMachine Tools and ElectricalComponents. Shafts, Hubs Spindles, EtcOther Components. Bell Crank Lever Slack Adjuster Brackets Eye Arms Stub-Axels Wear Pad Drop Arms, EtcMachined TC Cover Nuts Plates. Etc 21
  22. 22. Part Manufactured And Supplied For Tata Nano Car Gear Crank Shaft, Gear Balancer Shaft, 1st Gear Lay Shaft, 2nd Gear Lay Shaft, Reverse Gear and Shafter Sleeve 1st / 2nd, Lay Shaft 4th Speed, Input Shaft 4th Speed, Synchronic Ring (1 st / 2nd Speed Lay Shaft), 3rd Gear Input Shaft, 4th Gear Input Shaft, 3rd Gear Lay Shaft, 4th Gear Lay Shaft, Reverse Idle Gear, Shafter Sleeve 3rd / 4th Speed, Final Drive Gear,New Product DevelopmentNew product means all below six categories of new product: A product which is new to the world. New product line. Addition to the existing product. Improvement and revisions of existing products. Re-positioning (launch for new target group). Cost reduction.To develop a new product or part directors of technical and marketing KADVANIFORGE LTD. Consider, Its final usage and the user of the parts, Its application, 22
  23. 23. Quantity to be produced, Availability of raw-material, and Capability of the company to make the product or part.As the company is making the parts for automobile companies, it is responsible for thequality parts manufacturing.MachinariesWithout adequate machineries production is not possible. Machineries can be parchedfrom the country or out-side the country.KADVANI FORGE LTD. Is using different machineries like:Forge-Shop Equipment :- Pneumatic Hammers, Double Column Trimming Presses, Heating Furnaces, Reduce Roll,Heat Treatment Equipment : Semi Automatic Continuous Pusher, Brinell Hardness Testing Machine,Cutting Shop Equipment : Band Saw Machine, Shearing Machine, Hacksaw Machine, Portable Platform Scale,Die Shop Equipment : Copy milling machine single and double spindle, Vertical Machining Center (Linear), Electric Discharge Machine, Planning Machine, 23
  24. 24. Shaping Machine, Tool and Cutter Grinder, Heavy Duty Lathe Machine, Die Grinder,Final Inspection Equipment : Magana Flax Crack Detector, Shot Blasting Machine, Double Column Coning Press, Flexible Grinder, Lathe Machine, Portable Platform Scale,Die And Material Handling Equipment : Forklift, Cranes,Design And Software : Auto CAD-2000, Unigraphics-Nx2,Laboratory Equipment : Poldi Hardness Tester, Metallurgical Microscope with Binocular Camera & Screen, Balance Digital, Balance Manual, Single Disc Polishing Machine, Water Still, Muffle Furnace, Spectrometer, 24
  25. 25. Stand By Captive Power : Generator Set-1000 KVA,KADVANI FORGE LTD. Had started its production with only one hummer in 1996.Presently, it has 6 hummer and 8 press machine including 2 press machines which areimported from Australia and other equipment as started above to make the productionquick, accurate and smooth. 25
  26. 26. Process Lay Out Of The Company 26
  27. 27. Manufacturing ProcessThe main products of the company are forging components. The company is passed bythe following procedures while manufacturing the forging components.First or all the company purchases the raw-material from the various companies inaddition to procurement of raw-material the company also receives the respective dataabout the raw-material and it is checked in their own laboratory.Step:-1 Cutting ProcessHere the raw-material which is in billets form is cut into required length according tocutting slip for this the company is using manual and electrical equipment like band-saw,sharing machine, heck-saw, for cutting raw-material Smoothly.Step:-2 Forging ProcessIn first of all cut metal piece is heated in oil fired furnace, than die forging is done. Inforging first of all die is fixed in hummer with top half impacts in the metal thus theprocess of heating the cut metal and to give the shape of heated metal piece is calledforging. In Forging there are three steps: Heating, Forging, Trimming.Step:-3 Heat TreatmentAfter the forging process the components are subject to best treatment which remove theresidual stresses that are formed during the forging process and this process is called heattreatment. The steps in heat treatment are:- Normalizing, Quenching, Trimming, ISO Thermal Hardening and Tempering, 27
  28. 28. Step:-4 Shot BlastingFor clearing of rods, bars, angles, girdle etc. and make them shining shot blastingmachine are used. These shot blasting machine house powerful and strategically locatedblast wheels in up-ward and down-ward position. Blast wheels throw stream of shot onthe job from all side. The job is cleaned perfectly inside work chamber. Number of blastwheels stations and basis of output requirement and configuration of job.Step:-5 CoiningSometime when long and thin component are forged it may possible that the shape goessomewhat bend. After measurements if the part is bend than it is kept in the coiningmachine to make it straight and perfect in shape.Step:-6 Packing And DispatchingAfter final inspection the finished product is packed in a wooden box and dispatched asper customer order when parts are exported mainly at that time the packing is necessaryand then are sending to the customers. 28
  29. 29. Quality PolicyWe shall be customer focused. We shall consistently satisfy customer by providingproducts conforming to customer requirements at competitive prices. 29
  30. 30. Drawing & Designs DepartmentIntroductionProduct design is concerned with how the product will be made. Designs that is poor-quality products. Engineers tend to over design products, with too many features, optionsand parts.When any new part is designed at that time feasibility study is under taken. In thatprototype design is prepared this contains.  The design review,  Reliability and maintainability prediction,  Failure mode effect and critical analysis,  Safety Analysis,  Value Engineering, etc. are checked.Drawing department of Kadvani Forge Ltd. Prepare the sample drawing based oncustomer specifications, machine and forging drawing are also prepared by using theC.A.D. (Computer Aided Design) and this is the process by which a computer assists inthe creation or modification of a design.Engineering Drawing Specifications:- Timely Review, Distribution and Implementation of customer engineering specification. Master List Cum Distribution Record (M.L.C.D.R.) is prepared.Process Of DrawingForging Drawing:-  Customer Approve,  Drawing issue to the customer,  Data control. 30
  31. 31. Die Designing:-Dies are prepared by draft man mechanic. Die is designed as per forging. First it ischecked by die shop in charge. Approved by technical person and then issue is possible.Modification:-If there is any problem in design or implementation in the parts drawn from the customersand internal department. The technical director will approve the modification and thatwill be followed by the draft man and drawing in charge. And then correction steps aretaken.Mission And VisionVision :-“Where the vision is one year, cultivate flower.Where the vision is ten year, cultivate trees.Where the vision is eternity, cultivate people.”It is a universal saying. So, keep this I the mind the company wants to increase itsmanpower strength not only in quantity but also in the quality. And through that thecompany wants to become one of the company wants to become one of the best forgers inthe world by providing quality forged components.Mission :-The tags line of the company itself shows mission of the company i.e. “Forging theBright Future” and reach M to M i.e. Mahindra to Mercedes reach from national tointernational best customer with quality product. 31
  32. 32. FINANCE DEPARTMENTIntroductionFinance is an important function in any business as money is required to support itsvarious activities. Finance is defined as the provision of money at the time it is needed.The term “Business Finance” is composed of two words :- Business, Finance,The word business literally means a state of being busy. All creative human activitiesrelating to the production and distribution of goods and services for satisfying humanwants are known as “Business”. Broadly, the term business includes industry, trade andcommerce.The word Finance refers to the management of flows of money through an organization.It concerns with the application of skills in the Manipulation, use and control of money.Finance is considered as the life blood of any business.“Business Finance may be said to deal with acquisition of funds, use of funds, anddistribution of profits by a business organization.” - Charles W. Gerstenberg 32
  34. 34. Capital StructureCapital Structure refers to the makeup of a firm is capitalization. In other words itrepresents the mix of different sources of long term funds such as equity share, preferenceshare the long term loans and retained earning etc.  PATTERNS OF CAPITAL STRUCTURE :- There are four Patterns:-  Capital Structure with equity shares only,  Capital Structure with equity and preference share,  Capital Structure with equity share and Debentures,  Capital Structure with equity share and preference share and debenture.The choice of an appropriate capital structure depends on nature of business, earning,conditions of money market, attitude of investors‟ etc.Pattern of capital structure of KADVANI FORGE LTD. Consists of share holders fundand long term liabilities.In the Year 2009-„10SHARE HOLDERS FUNDS Rs.Deferred Tax Liabilities 8,146,180Equity Share 8,00,00,000Reserves & Surplus 2,47,69,952 TOTAL:- 11,29,16,132LONG TERM LIABILITIES Rs.Bank C.C. A/c 16,00,00,000Secured Loans 28,48,60,918Unsecured Loans 4,99,14,467 TOTAL:- 49,47,75,385 34
  35. 35. Working CapitalThere are two concept of working Capital.  Gross Working Capital:-It refers to the firm is investment in total current or circulating assets.  Net Working Capital:-It is the excess of current assets over current liabilities. It also defined as the differentbetween current assets and current liabilities.Working CapitalIn the Year 2008-„09Current Assets 35,78,10,926Less:- Current liabilities 9,98,36,001Net working Capital 25,79,74,925In the Year 2009-„10Current Assets 297,788,187Less:- Current liabilities 66,923,855Net working Capital 230,864,332Cash ManagementCash Management includes:  Controlling level of cash,  Controlling inflows of cash,  Controlling outflows of cash,  Optimum investment of surplus cash, 35
  36. 36. One of the basic objectives of cash management is to minimize the levels of cash balancewith firm. From controlling the cash inflows Of KADVANI FORGE LTD. Is having asystem of decentralization collection of account receivable. It also makes sure that all thereceipts come on time as and cash a/c.:-In the Year 2007-„08Cash on Hand 3,95,314Add:- Bank a/c 86,83,821 TOTAL:- 90,79,135In the Year 2008-„09Cash on Hand 6,92,603Add:- Bank a/c 14,77,800 TOTAL:- 21,70,403In the Year 2009-„10Cash & Bank a/c 25,80,893 TOTAL:- 25,80,893Sources Of FinanceThe business cannot run efficiently if it does not have adequate finance to meet itsrequirements of business can be classified into two categories:-  Short Term Finance Requirement:- This required meeting working capital needs. They are usually for a period up to one year. 36
  37. 37.  Long Term Finance Requirement :-These funds are usually for meeting the fixed capital requirements of the business. Theyare required for a period exceeding one year.In KADVANI FORGE LTD. The finance is usually generated form:-  Bank Loans,  Term loans or long term Loans,  Cash Credit,  Retained Earnings.Generally, company is generating finance from the internal sources,  Using depreciation as a source of finance.  Plugging back of profits.  From commercial banks etc.Company cannot generate the finance by external sources like issue of debentures orpreference shares because it has not yet taken the initial public offering.Inventory ManagementInventories are goods held for eventual sales by a firm. Generally, there are three kinds ofinventories:-1) Raw-material:-These are the goods which have not yet been committed to production in manufacturingfirm. It consists of basic raw-material and it is in KADVANI FORGE LTD. Is steelbillets. 37
  38. 38. For the year 2007-„08 = 3.46For the year 2008-„09 = 3.31Credit PolicyThe term credit policy refers to those decision variables that influence the amount of tradecredit means the investment in receivables, the length of credit period to be extended, thecash discount to be offered depending upon particular circumstances of the company andthe customer. Credit policy of any company determines the amount of risk the company iswilling to undertake in its sales activities.Terms of Credit :-The two important components of the credit terms are:- i. Credit Period, ii. Cash Discount.Credit Policy :-It refers to the time duration for which credit is extended to the customers. It is generallyexpressed in terms of net Days.[In KADVANI FORGE LTD. The credit of 60 days to the regular customers and 45days for the other customers is given. When the due date comes at that time throughmail and agent, reminders are given to the customers for the payment.]Cash Discount :- Many companies offer cash discount to their customers for encouraging them to pay their dues before the expiry of the credit period. 38
  39. 39. HUMAN RESOURCES DEPARTMENTIntroductionThe management of man is a very important and challenging job; important because it isjob not of managing „men‟, but of administering a social system. No two persons aresimilar in mental abilities, tradition, sentiments and behavior. They differ widely also asgroup and are subject to many and varied influences.According to Edward Flippo:“Human resource Management is the planning, organizing, directing and controlling ofprocurement, development, compensation, integration, maintenance and separation ofhuman resources to the end that individual, organization and societal objectives areaccomplished.”RecruitmentIt is the generation of applications for the specific positions through any source. It makespossible to acquire the number of people necessary to ensure the continued operation ofthe organization.It has been regarded as the most important function of personnel administration because ifthe right type of people is not appointed even the best policies, organization charts andcontrol system would not do much good.In KFL the recruitment is done by using the following three sources: 1. Advertisement:The company gives advertisement in the news paper about the vacancy with thespecification required. 2. Known Source:In that the company uses the source which is known by the company‟s employees thatmay be friend, relative, or from any other reference group. Mainly this source is used forlower level workers. 39
  40. 40. 3. Placement:In this type of source the company visits various colleges and takes the interview andinvites application from them.SelectionSelection is the second step after recruitment in the process of procurement of people. It isthe process of choosing the individuals who possess the necessary skills, ability andpersonality to successfully fill specific job in the organization.The selection process is a number of specific steps taken to decide which recruits shouldbe hired. The process involves grouping the applications into unsuitable and appearing tobe suitable candidates, conducting tests on suitable candidates, if needed interviewingthem, contacting for references and eliciting their opinion, getting them medicallyexamined and making final hiring decision. The selection process begins with screeningof applications and ends with hiring decision and placement.The selection process of KFL for employees and workers are as bellow:For employee selection all of first the inquiry or information has been gathered whetherhe or she as per the job specification eligible or not then after the candidates are beinginterviewed and finally out of all, the best one is gone select for the particular job.For worker‟s selection criteria are as bellow: Basic knowledge of language ( i.e. read or write) either Hindi or English. He must be having Knowledge and ability to do the work in the production department. He must be obedient to follow the orders from supervisor or in charge.Training & DevelopmentTraining is the important subsystem of human resource development. Training is aspecialized function and is one of the fundamental operative functions for known resourcemanagement.It is designed primarily for nonmanagers, it is for a short duration and it is for a specificjob related purpose. 40
  41. 41. According to Dale S Beach:“Training is the organized procedure by which people learn knowledge and for skill for adefinite purpose.”The KFL gives training when the employee is selected about the procedures, how to fillthe various forms and all.Apart from that the company is providing regular training programmes like: Operation management Attitude development First aid Production planning and controlling Advance process quality plan ISO:TS:16949 Statistical process control Six sigma Time management Document, data and control Leadership Motivation etc.So, by all such training programmes are provided for updating and improvement of theknowledge of the employees and workers to gate the desired level of output.Salary & Wage ManagementWage and salary administration is the process by which wage and salary levels andstructures are determined in organizational settings.Wages are payments for labor services rendered frequently, expressed in hourly rates,while a salary in a similar payment, expressed in weekly, monthly or annual rates. 41
  42. 42. Wage and salary administration is one of the vital areas of HRM, for sound wage andsalary policies and programmes are essential to procure, maintain, develop, promote andtransfer employees and to get effective results from them.In KFL the wage and salary administration is done very effectively. The wages are paidon time based as per the government rules and Act. Salary paid monthly basis as per therules and regulation of lows.Welfare ActivitiesThe KFL provides the following welfare facilities to the workers and employees, thebasic purpose of employee welfare is to improve the lot of working class and therebymake worker the good worker and happy citizen. Provident fund to experienced workers Insurance Policies Bonus Transportation facilities Housing facilities Interest free loans to the employees Regular medical checkup campsHuman Resource AuditIn KFL the Human Resource Audit is not done separately but it is included in the overallinternal audit that is been done every four month.Workers & Time Schedule workers :-In KADVANI FORGE LTD. There are 300 workers and employees (including non-technical staff). 42
  43. 43.  Time schedule :- In KADVANI FORGE LTD. There are three shifts per day for the workersand eight Hours per shift. SHIFT TIMEShift-1 8 a.m. To 8 p.m.Shift-2 8 p.m. To 8 a.m.Weekly off Day WednesdayDuring each shift there is break for half an hour.Working hour for the Non-technical and Administration Staff employees is:-9 a.m. To 6 p.m. (With munch and tea break)In KADVANI FORGE LTD. Time wage system is used for the payment of wages andsalaries. 43
  44. 44. FUTURE PLAN OF K.F.L.  To increase the production.  Implementation of performance appraisal system.  Implement corporate and professional attitude.  Enhancing technology and scientific technical in all the departments.  Increase export in more countries.  To develop each area of quality.S.W.O.T. ANALYSISThe overall evaluation of a company is Strength, Weakness, Opportunities and Threat iscalled S.W.O.T. Analysis. It involving monitoring the external and internal environmentof the organization. Each business needs to evaluate its internal strengths and weakness.  strengths:-  Prestige and goodwill that company has created in the market in the span of more than 11 years.  Strongest production department.  Skilled and experienced workers and employees of production and drawing department.  Timely delivery of goods.  ISO/TS-16949 : 2002 certificate for technical specifications and use of 5‟ “S”  Employment generation.  Customized products.  Lesser in house rejection.  Weakness:- Every business whether big or small can have the weakness. Here I am pointing out some weaknesses because “we can get the success if we can change the weaknesses into our strength.” 44
  45. 45.  Human Resources department of the company is lagging behind.  Lack of marketing strategic.  Business is run in a traditional way to fight with the national and international competitors it has to become more professional and should have clear corporate strategies.  Flexibility.  Poor adaptability of changes. Opportunities:- Opportunities can take many forms and company has to be a good at spotting them some opportunities that I have observed are as given below.  Company has still its I.P.O. (Initial Public Offering) as reserve. It has not yet issued its share to the public.  Company can get more growth by increasing the exports to reach its goal.  Capacity can be increased for mass production.  If company emphasis on marketing than it can grow more.  More export promotion activates can get a better future. Threats:- Threat is a challenge posed by an unfavorable trend or development that would lead in the absence of action to lower sales or profit. Threats should be classified according to its seriousness and probability of occurrence. To deal with threats the company needs plans that spell out changers it can make before or during the threats.  Shortage of workers who can work in the forge shop and other process department of production.  Communication Gap.  High Turnover of Workers.  Economics conditions like value of rupees price rise in steel which is used as a raw-material. 45
  47. 47. INTRODUCTIONAccording to American Marketing Association “Marketing research is the systematicgathering, recording and analyzing of data about problems relating to the marketing ofgoods and services.”Management in any organization needs information and in large quantities about potentialmarkets and environmental forces in order to develop successful strategic marketing plansand to respond to changes in the market place. A mass of data is available both fromexternal sources and within the firm. This forms a solid platform for a research to takeplace.Marketing Research includes all the activities that enable an organization, to obtain theinformation it needs to make decisions about its environment, its marketing mix and itspresent or potential customers and consumers. More specifically, Market Research is thedevelopment, interpretation and communication of decision oriented information to beused in the strategic marketing process.LITERATURE REVIEWThis research study seeks to come up with a conceptual framework that investigates the differentdimensions of total quality management (TQM) and its effects on knowledge management (KM).This is to help build a theoretical framework of TQM and its dimensions, which mainly consistsof leadership, strategic planning, information and analysis, process management, human resourcefocus and customer focus. These constructs are rooted in the work of Malcolm Baldrige NationalQuality Award (MBNQA). To build the conceptual framework, the background of TQM andKnowledge Management theory served as a good starting point. The current research study isbased on the complete assessment of present literatures, the six constructs of TQM and the threeelements of knowledge acquisition, knowledge application and knowledge dissemination. Thispaper serves as a guide to senior management, who seeks to improve their company‟sorganizational knowledge management activities through the execution of TQM practices, inwhich the TQM practices support their company‟s knowledge management efforts. Furthermore,the conceptual model serves as a benchmark for practitioners to execute their TQM programmesmore effectively and efficiently in their own respective firms. This paper seeks to close the gap onthe existing literature, by giving guidance to the senior management of TQM companies thataspires to discover the competency of knowledge management. By developing a deeperunderstanding of the relationship between TQM practices and knowledge management, seniormanagement can thus focus their efforts on the practices that ensure the firms‟ ability to establisha competitive knowledge management capability. 47
  48. 48. Undeniably, TQM and KM contribute significantly to the improvisation of performancefor any organization. The proposed model in this study seeks to close the gap in theliterature for the assessment of the multidimensionality of TQM and its association withorganizational KM. Furthermore, this model seeks to advance the literature regarding therelationship between TQM and KM research and at the same time, to provide a means forboth the practitioners and the academicians to better comprehend the link between TQMpractices and KM behaviours. Apart from that, this paper propose this model to be usedfor the implementation of TQM practices and also to measure the organizationalprocesses such as the effectiveness of strategic planning, leadership,process management,customer service, human resource management and the employment of informationanalysis. The initial study on the model, which is to examine the link between TQMpractices and the KM, has led to further studies on the six dimensions of TQM, which areknown to be important attributes to the KM management. As for improvements, furthersurveys and research should be done using the multivariate analysis to test, validate andenhance the model. The results obtained will be reported in afuture article.Nature Of ResearchThe Marketing Research is carried out on forging company in rajkoj of appled totalquality managamant. The research where the application of all Marketing Concept andStrategies have been put into practice. The nature of research is also Syndicate Research,which can be carried out by anyone, a part from Research Organization. The Research hasbeen carried out through the universally favoured approach of a personal interviewsurvey.OBJECTIVES OF STUDYThe Marketing Research is carried out on the following subject:-The main objectives kept in mind while selecting the subject and conducting the surveywere as listed below: 48
  49. 49. 1. Customer focus The first and overriding feature of TQM is the company‟s focus on its customers. Quality is defined as meeting or exceeding customer expectations. The goal is to first identify and then meet customer needs. TQM recognizes that a perfectly produced product has little value if it is not what the customer wants. 2. Continuous improvement Another concept of the TQM philosophy in the focus on continuous improvement. Traditional systems operated on the assumption that once a company achieved a certain level of quality, it was successful and needed no further improvements. Traditionally, change for American managers involves large magnitudes, such as major organizational restructuring. The Japanese, on the other hand, believe that the best and most lasting changes come from gradual improvements. Continuous improvement, called kaizen by the Japanese, requires that the company continually strive to be better through learning and problem solving. 3. Employee Empowerment Part of the TQM philosophy is to empower all employees to seek out quality problems and correct them. With the old concept of quality, employees were afraid to identify problems for fear that they would be reprimanded. Often poor quality was passed on to someone else, in order to make it “someone else‟s problem”. The new concept of quality, TQM, provides incentives for employees to identify quality problems. Employees are rewarded for uncovering quality problems. In TQM, the role of employees is very different from what is in traditional systems. Workers are empowered to make decisions relative to quality in the production process.SAMPLE SURVEYThe gathering of primary data through experimentation involves use of sampling, surveymethod and observations. The survey conducted on kadvani forge ltd. involved a surveybased on personal interview. 49
  50. 50. The details of the selected samples for the survey is as under: City chosen for Sample Survey:- Rajkot Sample size:- 20 SamplesMarket Research Methodology Formulation of Research Problem Research Design Determination of Sources of Data Collection of Information Processing and Analysis Present the findingFormulation Of Research ProblemFirst step of the marketing research process is the formulation of research problem. Marketingmanagement must be carefully note to define the problem too broadly or too narrowly for themarketing researcher. The marketing manager and the researcher must work closely together todefine carefully and agree on the research objectives. The managers best understand marketingresearch and how to obtain the information. In order to avoid waste of time and money it isnecessary to define the problem in specific terms. 50
  51. 51. Research DesignThe second step of the marketing research process calls for determining the information neededand developing a plan for gathering it efficiently. A research design can be defined as “The plan,structure and strategy of investigation conceived so as to obtain answers to research questions andto control variance.” The marketing manager needs to know the cost of the research plan beforeapproving it. Designing a research plan calls for decisions on the data sources, researchapproaches, research instrument, sampling plan and contact methods. The researcher can gathersecondary data, Primary data or both. Secondary data were collected for another purpose andalready exists some where. Primary data are freshly collected for specific purpose for a specificresearch project. The Survey Method: -Surveys are best suited for descriptive research. This method involves learning about people‟sknowledge, beliefs, preferences and satisfaction and to measure these magnitudes in the generalpopulation. As in observation, survey research can be structured or unstructured. Structuredsurvey use formal lists of question asked of all respondent the same way where as in unstructuredresearcher use an open format that lets the interviewer probe respondents and guide the interview,depending on their answers. There are three types of surveys namely:Determination Of Sources Of DataIn marketing research literature, there are two types of data: primary data and secondary data. Theresearcher can gather primary data or secondary or both.1. Primary Data:The first hand data collected for a specific purpose or for a specific research project constitutesprimary data.When the needed data do not exist or are inaccurate, incomplete or unreliable the researchercollects primary data. Most marketing research projects thus involve some primary datacollection. The main primary data sources consist of consumers, dealers, buyers, etc. Consumersand buyers constitute the main source of information in most researches. A buyer may not be theuser of the product, although in some cases the consumer and the buyer may be the same person. 51
  52. 52. 2. Secondary Data:Information collected by other organization or individuals which might be relevant to the studyconstitutes secondary data.Researchers usually start their investigation by examining secondary data to see whether theirproblem can be partly or wholly solved without collecting costly primary data. Secondary dataprovides a starting point for research and offer the advantages of low cost and ready availability.In my study, I have primarily used “Primary Data” obtained through retailer survey with the helpof questionnaire.Collection Of InformationMarketing researchers have a choice of two main research instruments in collecting primary data:Questionnaire and mechanical devices.Questionnaire:A questionnaire consists of questions presented to the respondents for their answers. Because ofits flexibility, the questionnaire is by for the most common instrument used to collect primarydata.In preparing a questionnaire, care should be taken in choosing the questions and their form,wording and sequence. The questions included in the questionnaire can be closed end questionsprosperity all the possible answers and are easier to tabulate and interpret. Open end questionsallow respondents to answer in their own words and they often reveal more as they give an insightinto how people think.Sampling plan:After deciding research approach and instruments the marketing researchers must design a sampleplan. This calls for three decisions.Sampling Unit:The marketing researcher must define the target population that will be sampled.Sample Size:Large samples give more reliable results than small samples. However, it is not necessary tosample the entire target population or even a substantial portion to achieve reliable results. In mysurvey the sample size was 20. 52
  53. 53. Sampling Procedure:To obtain a representative sample a probability sample of the population should be drawn.Probability sampling allows the calculation of confidence limits for sampling errors. When thetime and cost are involved the in probability sampling is excessive, marketing researcher will takenon-probability samples.Simple random sampleMy survey falls under the category of the convenient sample under Non-probability sampling. Inthis method the researcher is free to select. The respondents are selected on the basis of the beingavailable at the time of survey. 53
  54. 54. ANALYSIS AND INTERPRETATION OF DATAQ.3:- What is your position?Top management 3 15%Manager 5 25%Officer 2 10%Supervisor 4 20%General staff 6 30%TOTAL 20 100% position 15% Top management 30% Manager Officer 25% Supervisor 20% General staff 10% From the above analysis and conclusion, we can say that 15% of organization employees is come forom top mamagament. From the above analysis and conclusion, we can say that 25% of organization employees is come forom manager. From the above analysis and conclusion, we can say that 10% of organization employees is come forom officer. From the above analysis and conclusion, we can say that 20% of organization employees is come forom supervisor From the above analysis and conclusion, we can say that 30% of organization employees is come forom general staff. 54
  55. 55. Q.4:- Is your organization ISO 9000 certified?NO 0 0%ISO 9001 Certified 4 20%ISO 9002 Certified 3 15%ISO 9003 Certified 5 25%ISO 9000 Certified 8 40%TOTAL 20 100% certified? 0% 20% NO 40% ISO 9001 Certified ISO 9002 Certified 15% ISO 9003 Certified ISO 9000 Certified 25% From the above analysis and conclusion, we can say that 0% of organization is related with ISO NO CERTIFIED. From the above analysis and conclusion, we can say that 20% of organization is related with ISO 9001 CERTIFIED. From the above analysis and conclusion, we can say that 15% of organization is related with ISO 9002 CERTIFIED. From the above analysis and conclusion, we can say that 25% of organization is related with ISO 9003 CERTIFIED. From the above analysis and conclusion, we can say that 40% of organization is related with ISO 9000 CERTIFIED. 55
  56. 56. Q.5:- Does your organization apply total quality management?YES 14 70%NO 6 30%TOTAL 20 100% Sales 30% NO YES 70% From the above analysis and conclusion, we can say that 70% of organization apply total quality management From the above analysis and conclusion, we can say that 30% of organization not apply total quality management 56
  57. 57. Q.6:- Does your organization apply statistical process control?YES 12 60%NO 8 40%TOTAL 20 100% statistical process 40% NO YES 60% From the above analysis and conclusion, we can say that 60% of organization apply statistical process control. From the above analysis and conclusion, we can say that 40% of organization apply statistical process control. 57
  58. 58. Q.7:- What other benefit(s) does your organization gain with ISO/TQM?Improve Productivity 3 15%Less Waste 1 5%Less Rework 4 20%Improve Image 4 20%Increase Market Share 1 5%Better Teamwork 3 15%Lower Staff Turnover 2 10%Lower Stock Level 2 10%TOTAL 20 100% Improve Productivity 10% 15% Less Waste 10% 5% Less Rework Improve Image 15% Increase Market Share 20% Better Teamwork 5% Lower Staff Turnover 20% Lower Stock Level From the above analysis and conclusion, we can say that 15% of organization gain with Improve Productivity. From the above analysis and conclusion, we can say that 5% of organization gain with Less Waste. From the above analysis and conclusion, we can say that 20% of organization gain with Less Rework. From the above analysis and conclusion, we can say that 20% of organization gain with Improve Image. From the above analysis and conclusion, we can say that 20% of organization gain with Improve Image. From the above analysis and conclusion, we can say that 5% of organization gain with Increase Market Share. From the above analysis and conclusion, we can say that 10% of organization gain with Better Teamwork. From the above analysis and conclusion, we can say that 10% of organization gain with Lower Stock Level. 58
  59. 59. Q.8:- What side effect(s) does your organization suffer with ISO/TQM?Decrease Productivity 2 10%Weaken Morale 1 5%Higher Costs 8 40%Higher Stock Level 6 30%Higher Staff Turnover 3 15%TOTAL 20 100% suffer with ISO/TQM 10% 15% 5% Decrease Productivity Weaken Morale Higher Costs 30% Higher Stock Level Higher Staff Turnover 40% From the above analysis and conclusion, we can say that 10% of organization suffer with Decrease Productivity. From the above analysis and conclusion, we can say that 5% of organization suffer with Weaken Morale. From the above analysis and conclusion, we can say that 40% of organization suffer with Higher Costs. From the above analysis and conclusion, we can say that 30% of organization suffer with Higher Stock Level. From the above analysis and conclusion, we can say that 15% of organization suffer with Higher Staff Turnover. 59
  60. 60. Q.9:- Did your organization use consultant(s) during ISO/TQM?YES 14 70%NO 6 30%TOTAL 20 100% consultant 30% NO YES 70% From the above analysis and conclusion, we can say that 70% of organization use consultant(s) during ISO/TQM. From the above analysis and conclusion, we can say that 30% of organization not use consultant(s) during ISO/TQM. 60
  61. 61. Q.10:- Did your organization employ additional staff since ISO/TQM?YES 16 80%NO 4 20%TOTAL 20 100% additional staff 20% NO YES 80% From the above analysis and conclusion, we can say that 80% of organization employ additional staff since ISO/TQM . From the above analysis and conclusion, we can say that 20% of organization employ not additional staff since ISO/TQM . 61
  62. 62. Q.11:- Has your organization structure change since ISO/TQM?YES 8 40%NO 12 60%TOTAL 20 100 structure change 40% NO YES 60% From the above analysis and conclusion, we can say that 40% of organization structure change since ISO/TQM. From the above analysis and conclusion, we can say that 60% of organization structure not change since ISO/TQM. 62
  63. 63. Q.12 Overall, Do you think that ISO/TQM brings positive effect to your organization?YES 18 90%NO 2 10%TOTAL 20 100% positive effect 10% NO YES 90% From the above analysis and conclusion, we can say that 90% of organization is ISO/TQM brings positive effect to your organization. From the above analysis and conclusion, we can say that 10% of organization is ISO/TQM brings not positive effect to your organization. 63
  64. 64. 64
  65. 65. No company is perfect in all ways, so as KADVANI FORGE LTD. During my trainingand experience in the company, I have observed some points which I want to mention. Professional attitude or professionalism is needed. Suggestion Boxes for the staff employees and for workers in plant should be kept to know the view of the employees as well as the workers. Rest room or canteen facilities, if not for food than for tea and snacks is needed. Management should find out different way to motivate employee. They should make advertising through television, newspaper and holding etc. for increasing their sales and profit. Give more information in the web-site therefore person who is interested to know about the company.CONCLUSIONIndia is a key part of most of the global companies‟ overall growth strategy in autocomponents. To utilize the resources provided by the education system and the resourceswhich are within the company 100% is the success mantra. These industries are alsodepending on the growth of OEMs. (Original Equipment Manufacturing) and there is abright future of them. 65
  66. 66. Learning From SipI have prepared project report on ”total quality management practies in forging companyof rajkot city with reference to kadvani forge ldt”. I learnt so many things like . . . I came to know that how company sustain its position during the recession period. If sale are increase, it does not means that profit will be increased because of operating expenses also increase. If you have no proper planning for investing the investment, then you cannot earn more return on the investment. There is difference between bookish knowledge and real work at company. Company‟s planning is not easier at real situation in comparison to the paper work. If you want to get better work from the company‟s employees and workers then company requires proper co-ordination. Customers‟ satisfaction is important for any organization. If customers are not satisfied then company cannot survive in the market. 66
  67. 67. BIBILIOGRAPHYBOOKS M.Y.KHAN, “INDIAN FINANCIAL SYSYEM”, 3rd edition Publication by TATA McGraw hill. Ashwathappa, “Personnel Management”, 3rd edition. Philip Kotler, “Marketing Management”, 11th edition, Pearson education Asia Publication. Walker, Boyed, Mullins, Larrenche, “Marketing Strategy”, 4 th edition, Tata McGraw hill publications. Thompson and Stickland, “Strategic Management” 13 th edition, Tata McGraw-Hill publications.NEWSPAPERS Business standard Economics timesDOCUMENTS, RECORDS & STATEMENT OF KADVANI FORGE LTD. 67
  68. 68. CUSTOMERSDomestic Customers:- NAME Component SuppliedFairfield Atlas Ltd. Transmission, Differential and Engine Gear,(TS-16949) Transmission and Bull shaft.Snderam Fasteners GearsMahindra Sar Transmission Pvt. Ltd. Engine Gear, Helical Gear, Straight Bevel Gear,(TS-16949) Spleen Shafts, Synchronizers (Gear)R.B.S. Transmission Ltd. Flange Yoke, Cross, Forks, Slack, Adjuster, Brackets, Stub-Axeis etc.B.E.M.L. Flanges and Covers.V.S.T. Multi Throw Crank Shafts.Fortuna, Garima, Amul. Connecting Rods, Piston, Rocker Aam.Overseas Customers (Exports):- NAME Component SuppliedG.Elbe and Sohn Gmb, Fork Flange, Welding Pin, Fork shaft.GermanyKampwerk Vieregge, Germany Balancer Shaft, Eccentric Shaft.Keystone Bahntechnike, Druckplatte, Zugmutter, Kronenmutter.GermanyDefontaine, France Fly Wheels,Unique Industrial Company, Torque Converter Cover, Front Race Cover,U.S.A. Threaded Flange. 68
  69. 69. NAME OF COMPANY SURVEY IS BEING TAKING1, Patel Steel Forgings2, Ajk Forge Pvt Ltd3, Arora Refractories & Forgings4, Ability Auto Pvt Ltd5, Advik Hi-Tech Industries6, Kadvani Forge Ltd ( Registered Office)7, Kishan Autoparts Ltd8, Silver Forge Pvt Ltd9, Super Forge10, Forge & Forge Pvt Ltd11, Advik Hitech Industries12,Crystal Forge13, Echjay Industries Pvt Ltd14, Mehta Forgings15, Sakhiya Industries16, A K International17, Jay Forge18,Ability Auto Pvt Ltd19. Leo Tech Pvt Ltd20. Akshar Industries 69
  70. 70. “TOTAL QUALITY MANAGEMENT PRACTIES IN FORGING COMPANY OF RAJKOT CITY WITH REFERENCE TO KADVANI FORGE LDT”Q1: Name of the company?________________________________________________________________________Q2. Name of employee?________________________________________________________________________Q3:What is your position? Top management Manager Officer Supervisor General staffQ4: Is your organization ISO 9000 certified? NO ISO 9001 Certified ISO 9002 Certified ISO 9003 Certified ISO 9000 CertifiedQ5: Does your organization apply total quality management? NO YESQ6: Does your organization apply statistical process control? NO YES 70
  71. 71. Q7:What other benefit(s) does your organization gain with ISO/TQM? Improve Productivity Less Waste Less Rework Improve Image Increase Market Share Better Teamwork Lower Staff Turnover Lower Stock LevelQ8:What side effect(s) does your organization suffer with ISO/TQM? Decrease Productivity Weaken Morale Higher Costs Higher Stock Level Higher Staff TurnoverQ9: Did your organization use consultant(s) during ISO/TQM? YES NOQ10: Did your organization employ additional staff since ISO/TQM? YES NOQ11: Has your organization structure change since ISO/TQM? YES NOQ12: Overall, Do you think that ISO/TQM brings positive effect to your organization? YES NO 71