5 Tips for Developing a Better Social Customer Support

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5 Tips for Developing a Better Social Customer Support

  1. 1. presents<br />
  2. 2. 5TIPS FOR<br />A BETTER<br />DEVELOPING<br />CUSTOMER SUPPORT<br />SOCIAL<br />
  3. 3. How easy is it today to get <br />CUSTOMER SUPPORT?<br />
  4. 4. EASY…<br />Digitally<br />
  5. 5. No matter where customers are, your company is just one press away.<br />CUSTOMER <br />REPRESENTATIVE <br />
  6. 6. This is possible because of social media’s real time customer support channel and these customers are now able to the conversations.<br />CONTROL<br />
  7. 7. Control here refers to the ease and increased frequency of customers using .<br />SOCIAL MEDIA<br />
  8. 8. In the company’s part, it is a chance to constantly engage withcustomers and continually them. <br />SATISFY<br />
  9. 9. SATISFACTION<br />is the objective. <br />
  10. 10. A customer can either be someone who just expresses his/her <br />and<br />THOUGHTS<br />OPINIONS<br />
  11. 11. Or someone who is not likely to be happy about a company since he/she uses social media for <br />COMPLAINING.<br />
  12. 12. Regardless of the latter, both of them give you more reasons in a better social customer support<br />DEVELOPING<br />
  13. 13. FIVETIPS <br />so here are for social customer service success<br />
  14. 14.  SOCIAL INFLUENCE<br />Is Not The Only Basis<br />
  15. 15. INFLUENTIAL<br />INFLUENTIAL<br />After seeing someone who is very <br />pouring out negative messages about your company, <br />After seeing someone who is very <br />pouring out negative messages about your company, <br />
  16. 16. FOCUS<br />would you <br />most of your attention to that customer?<br />
  17. 17. NOT REALLY.<br />He or she may not be as loyal as someone who is not so influential.<br />
  18. 18. DON’T<br />Therefore, <br /> fully focus your attention to a customer just because of influence.<br />
  19. 19. REAL<br /> GoWith Time<br />
  20. 20. A lot of real-time data flows through the stream of social media every<br />SECOND<br />
  21. 21. GREATTOOL<br />You should have a that can’t miss a single data for you to respond. <br />
  22. 22. NO. 1 <br />That is rule in social media marketing for an effective customer support…<br />
  23. 23. LISTENING<br />
  24. 24. CENTRALIZED<br />Have a CUSTOMER DATA<br />
  25. 25. Any customer data that is handled by someone else in the company should not be <br /> confined to a specific representative. <br />PRIVATELY<br />
  26. 26. WAITING<br />Customers are not into<br />because the<br /> co-representative is not available.<br />
  27. 27. TRACK<br />Your system must allow you to the issues and give the appropriate response the other <br />co-representative would.<br />
  28. 28. COOPERATION<br />Intra-<br />
  29. 29. SOCIAL SUPPORT <br />Actually it’s also great to have a <br />internally and that means the employee can handle any customer inquiries. <br />
  30. 30. In each part of the business, a socially-oriented company will also make traditional customer support equally .<br />SATISFYING<br />
  31. 31. LEGAL<br />Matters<br />
  32. 32. REGULATIONS<br /> tell us what is right and wrong to say in customer support.<br />
  33. 33. SENSITIVE <br />INFORMATION<br />There are times when customer service requires you to get<br />such as birth date and any other private numbers.<br />
  34. 34. CORRESPONDENCE<br />Make sure other people see it happening but the <br />is only viewable or heard by the representative and the customer, such as transactions on phone and email.<br />
  35. 35. Establish your <br />CUSTOMER-ORIENTED REPUTATION. <br />
  36. 36. Here are the <br />BASIC RULES OF THUMB:<br />LISTEN<br /><ul><li> then engage customers equally</li></ul>WAIT<br /><ul><li> Don’t make customers
  37. 37. Everybody in the company should be </li></ul>SOCIAL <br />
  38. 38. To know more aboutSOCIALCUSTOMER SUPPORT<br />Visit out site: <br />http://www.virtualassistant.org<br />or<br />Click our logo below to check out our other videos<br />
  39. 39. RESOURCES<br />IMAGES<br />http://www.thewallpapers.org/photo/23180/Female-Robot.jpg<br />http://larosacanina.files.wordpress.com/2010/12/theater-masks.jpg<br />http://sunsetcardealer.com/images/customer-service.jpg<br />http://www.agrcustomerservice.com/Stock%20Photos/bigstockphoto_Customer_Services_Representati_5187412.jpg<br />http://www.mindcontrol.se/wp-content/uploads/2010/08/mind_control_brain_implant.bmp<br />http://i1.expansys.com/img/b/195692/iiyama-b2712hds-b1-27-dvi-hdmi-tft-monitor.jpg<br />http://cdn.sheknows.com/articles/healthy_gossip.jpg<br />http://www.visualphotos.com/photo/2x3903917/man_raising_eyebrow_fan2035165.jpg<br />http://static4.depositphotos.com/1006463/335/i/950/depositphotos_3357128-3d-man-and-a-wrench-isolated-on-white.jpg<br />http://becomeabetterfather.com/wp-content/uploads/2011/05/shutterstock_13996042.jpg<br />http://static5.depositphotos.com/1000147/489/i/950/depositphotos_4899322-Business-man-waiting-for-a-phone-call.jpg<br />http://www.09mnnidr.com/images/cooperation.jpg<br />http://us.123rf.com/400wm/400/400/LuMaxArt2D/LuMaxArt2D0903/LuMaxArt2D090300239/4412288-golden-police-officer-blowing-whistle.jpg<br />http://colonalibrary.com/legal%20gavel.jpg<br />CONTENTS<br />http://mashable.com/2010/11/03/improve-social-customer-service<br />http://virtual-assistant-org.blogspot.com/2011/05/5-tips-for-developing-better-social.html <br />
  40. 40. END<br />

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