Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

04 foundation and_history_of_the_pdsa_cycle_rmcln_10_23_09

1,289 views

Published on

Incrível apresentação do Ron, aluno do Deming, explicando as diferenças entre PDCA e PDSA. Tanta gente se confunde

Published in: Education, Technology
  • Be the first to comment

04 foundation and_history_of_the_pdsa_cycle_rmcln_10_23_09

  1. 1. Evolution of the Science              l i f h i of Improvement:  of Improvement:History of the PDSA Cycle Ron Moen & Cliff Norman SWQN  SWQN Austin, TX 27 October 2009 27 O t b 2009
  2. 2. Evolution of the PDCA Cycle  Paper No.:NA01 Paper No.:NA01 Session No.: 16‐A‐10 Session Theme: TQM/Management System 16 September 2009 16 S b 2009 Tokyo, Japan Ronald Moen1, Clifford Norman21. Associates in Process Improvement‐Detroit (USA),  rmoen@apiweb.org p g2. Associates in Process Improvement‐Austin (USA),  cnorman@apiweb.org KeywordsScientific Method, W. Edwards Deming, PDCA, PDSA,  Model for Improvement
  3. 3. Figure 1: Evolution of the Scientific Method Intro to the Scientific Method Integration of Scientific Method  Philosophy of Science Philosophy of Science into the Science of Improvement into the Science of Improvement 1600               1800             1900 1920   1940   1950         1980      1990      2000 Pragmatism Integration of  PDSA Cycle Model  for  Father of Modern  Father of Modern Charles Peirce Pragmatism &  i & API Improvement Science William James Empiricism  1987,1990,  API Galileo 1610 Harvard 1872 C I Lewis 1929 1994 1996, 2009 Inductive  Shewhart Cycle y Learning Shewhart How We Think Francis Bacon 1939 John Dewey 1620 19 33 Shewhart  Deming Wheel PDSA Cycle  Deming Deming Deming 1950 1993 The First  1986 ScientistIbn al‐Haytham PDCA  PDCA  995 Mizuno  Japanese QC p Q TQC 1951 1959 Early  Contributions Roger Bacon Roger Bacon 1245
  4. 4. Intro to the Scientific Method Philosophy of Science Philosophy of Science 1600               1800             1900 1920   1940   1950         1980      1990      2000 Father of Modern  Father of Modern The cover of Novum O Th fN Organum d i t depicts a galleon passing  ll i Science Galileo 1610 between the mythical Pillars of Hercules that stand either  Scientific Method side of the Strait of Gibraltar, marking the exit from the  well‐charted waters of the Mediterranean into the  Inductive  Atlantic Ocean. The Pillars, as the boundary of the  Learning Conducting experiments C d i i Mediterranean, have been smashed through opening a  Francis Bacon new world to exploration. Bacon hopes that empirical  1620 Deductive/inductive  investigation will, similarly, smash the old scientific ideas  reasoning and lead to greater understanding of the world and  heavens. heavens The Latin tag across the bottom is taken from the Book of  Daniel 12:4. It means: "Many will travel and knowledge  will be increased".  Bacon wanted the government to subsidize science. The  idea is that if you invest in science the state will benefit  from the results ‐ just like the ships that took the risk of  leaving the safety of the Mediterranean have returned  with great treasures from America. It is also a metaphor  with great treasures from America. It is also a metaphor for abandoning the Classical knowledge of the  Mediterranean and adopting the new Baconian methods  of science.
  5. 5. Integration of Scientific Method  into the Science of Improvement into the Science of Improvement1600               1800             1900 1920   1940   1950         1980      1990      2000 Pragmatism Charles Peirce William James Scientific method Harvard 1872 Conducting  experiments How We Think John Dewey Deductive/inductive  19 33 reasoning Pragmatism
  6. 6. Integration of Scientific Method  into the Science of Improvement into the Science of Improvement1600               1800             1900 1920   1940   1950         1980      1990      2000 Pragmatism Integration of  Charles Peirce Pragmatism &  i & William James Empiricism  Scientific Method Harvard 1872 C I Lewis 1929 Conducting experiments How We Think Deductive/inductive  D d ti /i d ti John Dewey reasoning  19 33 Pragmatism A priori truth  and  A priori truth and experience
  7. 7. Foundation and History of the PDSA Cycle Shewhart 1939 1600               1800             1900 1920   1940   1950         1980      1990      2000Walter Shewhart applies the  scientific method to  1. specification manufactured product f d d1. Making  a hypothesis2. Carrying out an experiment3. Testing a hypothesis3 Testing a hypothesis Every statement must be capable of being tested A continuing and self corrective method for self-corrective making the most efficient use of raw and fabricated materials
  8. 8. Foundation and History of the PDSA Cycle Deming 1950 1600               1800             1900 1920   1940   1950         1980      1990      2000 W. Edwards Deming expands on Shewhart’s ideas to include  the design and redesign of  product based on consumer  Research Design research Sales Production
  9. 9. Foundation and History of the PDSA Cycle Deming 1950 1600               1800             1900 1920   1940   1950         1980      1990      20001. Design the product (with appropriate tests).2. Make it; test it in the production line & inthe laboratory.3. Put it on the market.4. Test it in service, through market research,find out what the user thinks of it, and why thenon-user has not bought it.5.5 Re-design the product, in the light of productconsumer reactions to quality and price.Continue around and around the cycle.
  10. 10. Evolution of the PDCA Cycle JUSE  1951 1600               1800             1900 1920   1940   1950         1980      1990      2000 Through JUSE Seminars Japanese executives recast the  Deming wheel into the  Plan, Do, Check, Action   Research Design (PDCA cycle) Action Plan Sales Production Check Do
  11. 11. Evolution of the PDCA Cycle Mizuno  1959 1600               1800             1900 1920   1940   1950         1980      1990      2000 Action Plan Ppl Check DoDr. Mizuno with input from Dr. Juran includes goals and targets andprocedures in the planThe PDCA Cycle becomes a “Management Cycle”
  12. 12. Foundation and History of the PDSA Cycle Deming 1986 1600               1800             1900 1920   1940   1950         1980      1990      2000 Deming reintroduces the   Shewhart Cycle as steps  for improvement of  for improvement of product or process1. What could be the most important accomplishments of the team?What changes might be desirable? What data are available? Are newobservations needed? If yes, plan a change or test. Decide how to use the fobservations.2. Carry out the change or test decided upon, preferably on a small scale.3. Observe the effects of the change or test.4. Study the results. What did we learn? What can we predict?5. Repeat Step 1, with knowledge accumulated.
  13. 13. Foundation and History of the PDSA Cycle PDSA Cycle  API 1987 1600               1800             1900 1920   1940   1950         1980      1990      2000 Action Planning “This paper is great, I think.”             ‐‐Deming, 23 Nov. 1986 Deming, 23 Nov. 1986 Ppl ObservationQuality Progress Sept. 1987 Synthesis & Analysis
  14. 14. Foundation and History of the PDSA Cycle PDSA Cycle  API 1987 1600               1800             1900 1920   1940   1950         1980      1990      2000At a Deming Four‐day Seminar:“Ron, I’d appreciate your help on the Ron, I d appreciate your help on the Shewhart Cycle. I will explain it at 9 o’clock. Then you run through it in your own way. Is this good? ‐‐‐Deming, 15 Jan. 1987  
  15. 15. Foundation and History of the PDSA Cycle PDSA Cycle  API 1987 1600               1800             1900 1920   1940   1950         1980      1990      2000 Action A ti Plan Agree on how to use the“Ron, Do you like this?”  “R D lik hi ?” results‐‐Deming, 25 Feb. 1987 Observation Analysis Carry it out Synthesis A process of learning Shewhart I Sh h t Improvement Cycle tC l
  16. 16. Foundation and History of the PDSA Cycle PDSA Cycle  API 1988 1600               1800             1900 1920   1940   1950         1980      1990      2000 The Sh h t C l Th Shewhart Cycle Act* Plan a change.“I will enclose my idea of I will enclose my idea of  4 1 Aim: tothe Shewhart cycle.”  ‐‐ improve theDeming, 25 March 1988 process Study the lt results. Try out the 3 2 What did we change, learn? preferably on a small scale *Act. Adopt the change or Run through the cycle again, under different environmental conditions or Abandon the idea
  17. 17. Foundation and History of the PDSA Cycle PDSA Cycle  Deming 1990 1600               1800             1900 1920   1940   1950         1980      1990      2000 The Shewhart Cycle for Learning and Improvement y g p The P D S A Cycle Act* Plan a changeHandout from Deming s Handout from Deming’s A P , or a test,Four‐day seminar, Jan.  aimed at30‐Feb. 2, 1990 improvement. Study the results. lt Carry out the S D What did we change or the learn? test (preferably on a small *Act. Adopt the change. scale) or Abandon it. or Run through the cycle again, possibly under different environmental conditions.
  18. 18. Foundation and History of the PDSA Cycle PDSA Cycle  API 1990 1600               1800             1900 1920   1940   1950         1980      1990      2000 17 November 1990Dear Ron,I don’t recall all the content of your book, which I am I don’t recall all the content of your book which I amdelighted to learn is really in its final stages, but I was just thinking, If it speaks of the PDSA cycle, be sure to call it PDSA, not the corruption PDCA. PDSA not the corruption PDCA Sincerely yours,  W. Edwards Deming g
  19. 19. Foundation and History of the PDSA Cycle PDSA Cycle  API 1990 1600               1800             1900 1920   1940   1950         1980      1990      2000 Charter General description Expected results Boundaries“Deming calls the cycle The Shewhart Cycle for learning Sh h C l f l i Selection of processand Improvement: the PDSA  Current Customers/suppliersCycle.”  knowledge Flowchart Cause‐and‐effect diagram g History Improvement Act Plan cycle Study Do
  20. 20. Foundation and History of the PDSA Cycle Deming 1991 1600               1800             1900 1920   1940   1950         1980      1990      2000 Journal of Management History. Vol. 3 No. 2 1997 Library of Congress archives: additional information  about W. Edwards Deming (1900‐1993)  about W Edwards Deming (1900 1993) by Peter B. Petersen, Professor of Management and  Organization Theory, Johns Hopkins University,  Baltimore, USA Baltimore USA “It is the PDSA Cycle, not PDCA. Check means to hold back. How PDCA ever came into existence I know not.”     ‐ ‐Deming, , June 1, 1991 letter to H. M. Taylor
  21. 21. Foundation and History of the PDSA Cycle Deming 1993 1600               1800             1900 1920   1940   1950         1980      1990      2000 Act- Adopt th A t Ad t the Plan a change change, or A P or test, aimed atThe Shewhart Cycle for  abandon it, or improvement Learning and   run through the g improvement             i cycle again The PDSA  Cycle Study- the Do- Carry out results. What did S D the change or we learn? What test (preferably went wrong? on a small scale)
  22. 22. Foundation and History of the PDSA Cycle PDCA Cycle  Joiner 1994 1600               1800             1900 1920   1940   1950         1980      1990      2000 Continuous Improvement The Shewhart PDCA Cycle Act* Plan a change. Handout from the  Handout from the 4 1 Aim: toHunter Conference ‐‐ improve the 3 June 1994 process Check the lt results. Try out the 3 2 What did we change, learn? preferably on a small scale *Act. Adopt the change or Run through the cycle again, under different environmental conditions or Abandon the idea
  23. 23. Foundation and History of the PDSA Cycle API 1994 1600               1800             1900 1920   1940   1950         1980      1990      2000API adds more specifics to  the PDSA Cycle. (prediction in the planning  (prediction in the planning phase , compare what  happened to the   predictions in the study  predictions in the study phase)
  24. 24. Foundation and History of the PDSA Cycle API 19961600               1800             1900 1920   1940   1950         1980      1990      2000 Model for Improvement Model for Improvement API adds three basic What are we trying to accomplish?questions to supplement  How will we know that a change is  an improvement? the PDSA Cycle. The  What change can we make that will  What change can we make that will PDSA Cycle is used to  result in improvement? develop, test, and  implement changes. Action Plan Ppl Study Do
  25. 25. Foundation and History of the PDSA Cycle API 2009 1600               1800             1900 1920   1940   1950         1980      1990      2000Why the Model for Improvement? Model for Improvement Model for Improvement•Is applicable to all types of What are we trying to accomplish? aimorganizations How will we know that a change is  an improvement? measures•Provides a framework for the What change can we make that will  What change can we make that willapplication of improvement methods result in improvement? changes hguided by theory•Emphasizes and encourages theiterative learning process of deductiveand inductive reasoning. Action Plan•Allows project plans to adapt as Ppllearning occurs Study Do
  26. 26. Figure 1: Evolution of the Scientific MethodIntro to the Scientific Method Integration of Scientific Method  Philosophy of Science Philosophy of Science into the Science of Improvement into the Science of Improvement 1600               1800             1900 1920   1940   1950         1980      1990      2000 Pragmatism Integration of  PDSA Cycle Model  for  Father of Modern  Father of Modern Charles Peirce Pragmatism &  i & API Improvement Science William James Empiricism  1987,1990,  API Galileo 1610 Harvard 1872 C I Lewis 1929 1994 1996, 2009 Inductive  Shewhart Cycle y Learning Shewhart How We Think Francis Bacon 1939 John Dewey 1620 19 33 Shewhart  Deming Wheel PDSA Cycle  Deming Deming Deming 1950 1993 1986 PDCA  PDCA  Mizuno  Japanese QC p Q TQC 1951 1959
  27. 27. Application of PDCA and PDSA in 2009: PDCA PDSA
  28. 28. Application of PDCA and PDSA Develop a change Test a change Implement a change PDCA (Japan) YES PDSA (Deming) YES YES PDSA (API) YES YES YES Breakthrough A P Results S D A P S D Implement A P a change S D A P Test new conditionsTheories,hunches,h h S D Test a change& best practices Develop a change
  29. 29. The PDCA CyclePDCA – Six Steps1. Determine goals  and targets. dt t • Action • Plan2. Determine  Determine Goals & methods of  et ods o Take targets Appropriate reaching goals. action Determine Methods of3. Engage in  reaching goals education and  d i d Engage in education training. Check the effects Of Implementation & training4. Implement work. Implement work. Implement work5. Check the effects of  • Check • Do implementation.6. Take appropriate  action. Reference: What is Total Quality Control – By Kaoru Ishikawa (1985)
  30. 30. Preview of Coming AttractionsPreview of Coming Attractions Portland, 2010
  31. 31. Evolution of the Science of Improvement - Draft Intro to the Scientific  Integration of Scientific Method  Method Methods to Learn, Improve & Manage Social Systems Methods to Learn Improve & Manage Social Systems Philosophy of Science Pragmatism Integration of  Strategy  for  Father of Modern  Model  for  Charles Pierce Pragmatism &  Process  Science Empiricism  Empiricism Improvement p William James Willi J Improvement I t API Galileo 1610 Harvard 1872 C I Lewis 1929 API 1994 1987 Inductive  How We Think Learning Shewhart Cycle Shewhart Cycle John Dewey Walter Shewhart Francis Bacon 1933 1939 1620 Deming 8 Part Wheel PDSA W Edwards Deming W Edwards Deming Deming 1951 1993 The First  Scientist Ibn al‐Haytham Production Viewed as  Quality as a  995 a System a System Business Strategy Business Strategy W Edwards Deming API 1951 1987 Early  Contributions PDCA  System of Profound  Roger Bacon Roger Bacon Knowledge 1245 Japanese Draft paper 1962 W Edwards Deming By Ron Moen and Cliff Norman (2009) 19881000      1600      1800                   1900 1920   1940   1950         1980              1990      2000

×