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Let Me Touch It: Don’t Demo Your Training

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We have long understood that most folks learn by doing. We don't want to just watch somebody else do something, we want to try it out for ourselves. Then why are we so prone to design our own training sessions as a slow death-by-PowerPoint? We have to rethink our own training programs so that students get to touch as well as see and hear. This takes a little planning but it's worth the extra effort.

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Let Me Touch It: Don’t Demo Your Training

  1. 1. Let Me Touch It: Don’t Demo Your Training Why a demo is not training just as porn is not sex Viqui Dill TechComm Leader at American Woodmark Senior STC Member STC New England InterChange STC Summit 2015 3/25/2015 1| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  2. 2. Icebreaker • What is this? How does it taste? https://instagram.com/viqui_dill/ 3/25/2015 2| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  3. 3. Icebreaker • This is my trainer, Andrea Poe. If I watch her work out, how many calories does that burn? 3/25/2015 3| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  4. 4. Expectations for today 3/25/2015 4| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  5. 5. Watching is not doing • Most of us learn by doing – We don't want to just watch somebody else do something – We want to try it out for ourselves 3/25/2015 5| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  6. 6. Death by PowerPoint? • Why a slow death-by-PowerPoint? – Easier on trainer – Faster – Portable – Structure • PowerPoint Karaoke – Karaoke is FUN! 3/25/2015 6| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  7. 7. Worth the effort • Rethink our own training programs so students get to – Touch – See – Hear https://www.brainscape.com/blog/2011/08/your-learning-style/ 3/25/2015 7| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  8. 8. The point is mastery • Which of these matters ? – Color – Graphics – Flow – Engagement – Stickiness 3/25/2015 8| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  9. 9. Good relationships In person • Trust • History • Support • Lasting Online • Trust • History • Support • Lasting 3/25/2015 | @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg | 9
  10. 10. It’s about building a relationship • Our software is sexy – Make the bed – Hook up with the one you love – Hook up with a stranger – Dim the lights – Plan a happy ending – Send flowers • Make a backup plan 3/25/2015 10| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  11. 11. Our software is sexy • Users want to touch it and explore it • Our training should be sexy too – allowing students to explore and experience the application 3/25/2015 11| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  12. 12. Our software is sexy • Users want to touch it and explore it • Our training should be sexy too – allowing students to explore and experience the application 3/25/2015 12| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  13. 13. Make the bed • Make the bed: – Plan ahead so that any new hardware is ready before training starts • Cabling • Wireless – Arrange a test environment so that students don’t have to worry about mistakes impacting the business • User IDs and passwords • Test data 3/25/2015 13| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  14. 14. Make the bed • Make the bed: – Plan ahead so that any new hardware is ready before training starts • Cabling • Wireless – Arrange a test environment so that students don’t have to worry about mistakes impacting the business • User IDs and passwords • Test data 3/25/2015 14| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  15. 15. Hook up with the one you love • Students with laptops or mobile devices should bring them – Have them running during the training 3/25/2015 15| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  16. 16. Our software is sexy • Users want to touch it and explore it • Our training should be sexy too – allowing students to explore and experience the application 3/25/2015 16| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  17. 17. Hook up with a stranger • Students without laptops could use a loaner during the training – Plan ahead so that these will be ready 3/25/2015 17| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  18. 18. Our software is sexy • Users want to touch it and explore it • Our training should be sexy too – allowing students to explore and experience the application 3/25/2015 18| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  19. 19. Dim the lights • Give students a chance to explore – Without much direction – Have the experience of being self-guided 3/25/2015 19| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  20. 20. Plan a happy ending • Give the students an assignment to complete in class – Have the experience of performing an actual task with success – Send flowers 3/25/2015 20| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  21. 21. Plan a happy ending • Give the students an assignment to complete in class – Have the experience of performing an actual task with success 3/25/2015 21| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  22. 22. Plan a happy ending • Give the students an assignment to complete in class – Have the experience of performing an actual task with success 3/25/2015 22| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  23. 23. Make a backup plan • If you absolutely can't get real computers and mobile devices into the training – Consider giving a handout with lots of space for notes and responses to questions 3/25/2015 23| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  24. 24. Support can be beautiful • You may have to sweet talk your tech support and you may have to tweak your training schedule but it will be worth it. • With a little planning, your next training section can have students walking away from class remembering the material and confident about being able to use the system. 3/25/2015 24| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |
  25. 25. Stories? • Concur training – What’s my password? – Where’s the app? • Kronos training – Connection speed = satisfaction 3/25/2015 | @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg | 25
  26. 26. Questions? 3/25/2015 | @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg | 26
  27. 27. Connect with me • Bio http://wdcb.stcwdc.org/about-us/chapter-bios/dill-bio/ • Blog https://viquidill.wordpress.com/ • Email social_media@stcwdc.org • @viqui_dill https://twitter.com/viqui_dill • Linked In http://www.linkedin.com/pub/viqui-dill • Facebook https://www.facebook.com/viqui.dill 3/25/2015 27| @viqui_dill | Let Me Touch It: Don’t Demo Your Training | #InterChangeNE #TechComm #STCorg |

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