Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Iio section1 team5_vinod_final

429 views

Published on

Key Business understanding

Published in: Business, Technology
  • Be the first to comment

  • Be the first to like this

Iio section1 team5_vinod_final

  1. 1. Communication And Decision Making<br />Section 1 Team 5<br />Section 1 Team 5<br />
  2. 2. Contents<br />Interpersonal Communication<br />Interactive Communication<br />Section 1 Team 5<br />
  3. 3. Interpersonal Communication<br />The means through which people exchange information, thoughts and ideas with each other<br />Interactions in one to one or small group settings<br />Verbal and nonverbal components<br /> Also known as people skills or soft skills<br />Section 1 Team 5<br />
  4. 4. Communication Models<br />Mechanistic thinking and the linear model<br /> Linear and one-way process <br />Feedback and the interactional model<br /> Two-way on-going process <br />Shared meaning and the transactional model<br /> Cooperative process where the individuals interact with each other to build meaning<br />Section 1 Team 5<br />
  5. 5. Communication Styles<br />The concept behind the categories is that people differ on two scales- whether they emphasize tasks or people more, and whether they usually ask questions or make statements. <br />Section 1 Team 5<br />
  6. 6. Cultural Influence<br />Same behaviour can send different messages in different cultural contexts<br />Assumptions about how to communicate with others may not be universal<br />Insights into other cultures will make communication more effective when interacting with people <br />Section 1 Team 5<br />
  7. 7. Exchange of ideas between both participants<br /> Interactive communication is a exchange of ideas where both participant are active and can have effect on each other<br />Interactive communication has two forms<br />1. Verbal<br />2. Non Verbal<br /> Verbal and Nonverbal communication must agree or else it can lead to confusion or misunderstanding.<br />Section 1 Team 5<br />
  8. 8. Effects<br />Understanding<br />Information<br />Respect<br />Motivation<br />Section 1 Team 5<br />
  9. 9. Benefit <br />Successful Business<br />Rich relationship<br />Accurately and comprehensively expression of thoughts feelings and ideas. <br />Section 1 Team 5<br />
  10. 10. PARTICIPATIVE DECISION MAKING(PDM)<br />VinodKumar Balasundaram<br />FT12174<br />
  11. 11. What is Participative Decision Making?<br />Participative Decision-Making (PDM) is the extent to which employers allow or encourage employees to share or participate in organizational decision-making(Probst, 2005)<br />Formal & Informal <br />Degree of Participation 0-100%<br />Power Sharing Arrangement<br />
  12. 12. Types of PDM<br />Collective<br />Members have Little say in DMP*<br />Final decision maker: Leader<br />Responsibility: Leader<br />Decision Time: Fast<br />Democratic<br />Members have Complete authority over DMP*(Take Vote)<br />Final decision maker: Vote<br />Responsibility: Member<br />Decision Time: Fast<br />Autocratic<br />Members have NO say in DMP*<br />Final decision maker: Leader<br />Responsibility: Leader<br />Decision Time: Fast<br />Consensus<br />Members have Complete authority over DMP*(Take Vote)<br />Final decision maker: Consensus<br />Responsibility: Member<br />Decision Time: Slow<br />
  13. 13. Dimensions of PDM<br />
  14. 14. Diamond of PDM<br />
  15. 15. Advantages of PDM<br />Job satisfaction <br />Organizational commitment<br />Perceived organizational support<br />Organizational citizenship behavior<br />Labor-management relations<br />Job performance and organizational performance<br />Task productivity (Locker & Schweiger, as cited in Lowin, 1968)<br />Organizational profits (Cotton et al., 1988)<br />Employee absenteeism (Probst, 2005)<br />
  16. 16. Risks of PDM<br />Social pressures to conform to group domination<br />Time can be an issue<br />High costs<br />Inefficiency<br />Indecisiveness <br />Incompetence<br />
  17. 17. References<br />Employee Participation: Diverse Forms and Different Outcomes; Cotton et al., 1988;<br />Organizational Communication: Perspective and Trends Sage;Black & Gregersen, 1997; Brenda, 2001<br />The Effects of Participative Management on Employee Commitment, Productivity, and Community Satisfaction in a Police AgencySteinheider, B., Bayerl, P.S. & Wuestewald, T.,2006<br />Participation in decision making: One more look Locke & Schweiger, 1979<br />"Facilitator's Guide to Participatory Decision Making" by Sam Kaner et al. (1998)<br />

×