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Iio section1 team5_vinod_final


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Key Business understanding

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Iio section1 team5_vinod_final

  1. 1. Communication And Decision Making<br />Section 1 Team 5<br />Section 1 Team 5<br />
  2. 2. Contents<br />Interpersonal Communication<br />Interactive Communication<br />Section 1 Team 5<br />
  3. 3. Interpersonal Communication<br />The means through which people exchange information, thoughts and ideas with each other<br />Interactions in one to one or small group settings<br />Verbal and nonverbal components<br /> Also known as people skills or soft skills<br />Section 1 Team 5<br />
  4. 4. Communication Models<br />Mechanistic thinking and the linear model<br /> Linear and one-way process <br />Feedback and the interactional model<br /> Two-way on-going process <br />Shared meaning and the transactional model<br /> Cooperative process where the individuals interact with each other to build meaning<br />Section 1 Team 5<br />
  5. 5. Communication Styles<br />The concept behind the categories is that people differ on two scales- whether they emphasize tasks or people more, and whether they usually ask questions or make statements. <br />Section 1 Team 5<br />
  6. 6. Cultural Influence<br />Same behaviour can send different messages in different cultural contexts<br />Assumptions about how to communicate with others may not be universal<br />Insights into other cultures will make communication more effective when interacting with people <br />Section 1 Team 5<br />
  7. 7. Exchange of ideas between both participants<br /> Interactive communication is a exchange of ideas where both participant are active and can have effect on each other<br />Interactive communication has two forms<br />1. Verbal<br />2. Non Verbal<br /> Verbal and Nonverbal communication must agree or else it can lead to confusion or misunderstanding.<br />Section 1 Team 5<br />
  8. 8. Effects<br />Understanding<br />Information<br />Respect<br />Motivation<br />Section 1 Team 5<br />
  9. 9. Benefit <br />Successful Business<br />Rich relationship<br />Accurately and comprehensively expression of thoughts feelings and ideas. <br />Section 1 Team 5<br />
  10. 10. PARTICIPATIVE DECISION MAKING(PDM)<br />VinodKumar Balasundaram<br />FT12174<br />
  11. 11. What is Participative Decision Making?<br />Participative Decision-Making (PDM) is the extent to which employers allow or encourage employees to share or participate in organizational decision-making(Probst, 2005)<br />Formal & Informal <br />Degree of Participation 0-100%<br />Power Sharing Arrangement<br />
  12. 12. Types of PDM<br />Collective<br />Members have Little say in DMP*<br />Final decision maker: Leader<br />Responsibility: Leader<br />Decision Time: Fast<br />Democratic<br />Members have Complete authority over DMP*(Take Vote)<br />Final decision maker: Vote<br />Responsibility: Member<br />Decision Time: Fast<br />Autocratic<br />Members have NO say in DMP*<br />Final decision maker: Leader<br />Responsibility: Leader<br />Decision Time: Fast<br />Consensus<br />Members have Complete authority over DMP*(Take Vote)<br />Final decision maker: Consensus<br />Responsibility: Member<br />Decision Time: Slow<br />
  13. 13. Dimensions of PDM<br />
  14. 14. Diamond of PDM<br />
  15. 15. Advantages of PDM<br />Job satisfaction <br />Organizational commitment<br />Perceived organizational support<br />Organizational citizenship behavior<br />Labor-management relations<br />Job performance and organizational performance<br />Task productivity (Locker & Schweiger, as cited in Lowin, 1968)<br />Organizational profits (Cotton et al., 1988)<br />Employee absenteeism (Probst, 2005)<br />
  16. 16. Risks of PDM<br />Social pressures to conform to group domination<br />Time can be an issue<br />High costs<br />Inefficiency<br />Indecisiveness <br />Incompetence<br />
  17. 17. References<br />Employee Participation: Diverse Forms and Different Outcomes; Cotton et al., 1988;<br />Organizational Communication: Perspective and Trends Sage;Black & Gregersen, 1997; Brenda, 2001<br />The Effects of Participative Management on Employee Commitment, Productivity, and Community Satisfaction in a Police AgencySteinheider, B., Bayerl, P.S. & Wuestewald, T.,2006<br />Participation in decision making: One more look Locke & Schweiger, 1979<br />"Facilitator's Guide to Participatory Decision Making" by Sam Kaner et al. (1998)<br />