Protect your investment with IBM Software Subscription and Support.

1. IBM Software
Subscription and Support
Protect your investment with

2. 2 © 2014 IBM Corporation
IBM Software Subscription and Support
Positions you for the future: innovation and expertise
A comprehensive product upgrade and technical support solution, IBM Software
Subscription and Support ensures that IBM software not only solves today’s challenges,
but that it continues to deliver value for years to come.
IBM Software Subscription benefits delivers innovation in the form of
product upgrades—new releases and new versions—at your
convenience
IBM Software Support benefits delivers technical expertise in the
form of access to knowledge engineers, product and technical
support planners and professionals online or by phone—when,
where, and how you need
ibm.com/software/subscriptionandsupport
One year included with your initial IBM Passport Advantage® or IBM Passport Advantage Express® software purchase

3. 3 © 2014 IBM Corporation
IBM Software Subscription and Support
Upgrades and Technical Support
ibm.com/software/subscriptionandsupport
IBM Software Subscription provides
access to new software innovations at
your convenience.
 Access to technical experts and support
professionals in 140 languages
 Diagnostic tools, fixes, forums, self-help, Redbooks,
security alerts and technical documentation
 Rapid response to severity 1 service requests
and PMRs
One year included with your initial IBM Passport Advantage®
or IBM Passport Advantage Express®
software purchase
 Incremental enhancements
 Full version and release upgrades
 Patches and security enhancements
 Profile-driven download, delivery and
electronic notifications
 The flexibility to update or upgrade on your
schedule
IBM Technical Support provides
access to 24x7 online and phone
technical support expertise.

4. 4 © 2014 IBM Corporation
Invested annually in overall R&DInvested annually in software development alone
IBM invests billions each year in R&D to:
 Improve current technologies—in anticipation of new ways of computing
 Develop new capabilities and new ways of computing
 Address rapidly changing IT needs in solution areas as diverse as Cloud computing, social, mobile, data
management, storage, security and analytics
Capitalize on innovation with S&S
Innovation powers performance, drives efficiency and increases ROI
USD3B+ USD6B+
That investment is rolled right back into your software in the form of:
 Updates, enhancements and fixes
 Improving current technologies – in anticipation of new ways of computing
 Developing new capabilities and new ways of computing
 Addressing rapidly changing IT needs in solution areas as diverse as Cloud computing, social, mobile, data
management, storage, security and analytics

5. 5 © 2014 IBM Corporation
With each new release, your software provides more value
Take advantage of new and enhanced capabilities
Use your S&S benefits to upgrade

6. 6 © 2014 IBM Corporation
Up to 80% increase in compression rates
reducing overall storage costs with DB2 upgrade
500% performance improvement for multi-
subscriber message delivery with WebSphere
MQ upgrade
As much as 60% cost reduction in email storage
with IBM Notes®
and Domino®
upgrade
Source: IBM and IBM client experience.
Clients upgrading
to current versions
and releases
see measurable
benefits:
80%
60%
20% 20% faster interactive response time with Cognos
BI upgrade
500%
View recently enhanced IBM software available for download with S&S
Upgrading with S&S increase return on your investment
Reap the benefits year after year

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Access technical support and key electronic support productivity
resources and tools including:
 Electronic access for usage, how-to and code-related support
 Cross-platform support direct to engineering
 Worldwide infrastructure: support in native languages and time zones
 IBM Remote Assistance - live remote-assistance tool
 IBM Support Assistant Data Collectors
Leverage world-class technical support for peak performance
From a single integrated IBM Support Portal
Plus: Renewable S&S provides access to a higher level of technical support
 24x7 coverage for severity 1 problems
 Entitled access to the Service Request tool
 Secure foundation for additional Accelerated Value support offerings

8. 8 © 2014 IBM Corporation
ibm.com/support
 24x7 support
 Online communities
 Intuitive self-help and troubleshooting
 Rapid access to fixes
 Unlimited access to Support Portal by company personnel
IBM Support Portal
Centralized access to online technical support content and tools

9. 9 © 2014 IBM Corporation
IBM support connects you with technical expertise—
electronically and by phone
 IBM has 4000+ dedicated technical support staff
around the globe.
 Our unique Client Care team provides specialized
support. It is a one stop shop for those questions
you don’t know who or how to ask.
 IBM support helps you 24 hours/day, 7
days/week, 365 days/year. Any question. Any
time.
It’s that simple.
 Your organization can have an unlimited amount
of designated support contacts. One organization.
Unlimited access.

10. 10 © 2014 IBM Corporation
Next steps
 Talk to your organization about the importance of IBM Software Subscription and Support
 Renew every product, every year—active S&S delivers measurable value
• More easily capitalize on new, innovative functionality
• Ensures access to dedicated support specialists
• Puts you in control:
– You decide what to upgrade and when
– Enables you to more accurately budget and plan for IT enhancements, lowering software acquisition
expenses
– Reduces risk and impacts resulting from technical and operational issues
– Reduces the burden on your IT staff
– Offers the option to request automatic notifications when new versions and releases are available for
download and new support resources are created
 Don’t let your coverage lapse—without proactive protection, your risks increase
• Loss of 24x7 technical support
• Inability to leverage new features and functionality
• Reduced employee satisfaction and productivity
• Suboptimal customer experience
• Increased vulnerability to threats
• More unplanned downtime
• Delayed response to opportunities
• Increased costs for software licensing and support
• Potential regulatory and compliance concerns
• Risk of damage to your reputation
For more information:
ibm.com/software/subscriptionandsupport | www.ibm.com/software/support/einfo.html
3XReinstatement cost is up
to three times the annual
renewal cost

11. 11 © 2014 IBM Corporation
Useful links
For more information:
IBM Software Subscription and Support
IBM Support
IBM Passport Advantage & Passport Advantage Express
Passport Advantage Online
IBM Software Support Lifecycle Policy
Software license agreements
Registering for an IBM ID
IBM Software Support Handbook
Subscribing to IBM Support notifications

12. 12 © 2014 IBM Corporation
Trademarks and notes
IBM Corporation 2014
 IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International
Business Machines Corporation in the United States, other countries, or both. If these and other
IBM trademarked terms are marked on their first occurrence in this information with the
appropriate symbol (®
or ™
), these symbols indicate U.S. registered or common law trademarks
owned by IBM at the time this information was published. Such trademarks may also be
registered or common law trademarks in other countries. A current list of IBM trademarks is
available on the Web at “Copyright and trademark information” at
www.ibm.com/legal/copytrade.shtml.
 Other company, product, and service names may be trademarks or service marks of others.
 References in this publication to IBM products or services do not imply that IBM intends to make
them available in all countries in which IBM operates.