Updated as at January 2013
What is QVI Club all about?•It is the holiday product line of Qnet•Travel with QVI Club and you get to explore the worldan...
Two weeks of vacation every yearFor 30 yearsOccupancyFor 2 to 4 people in a Standard RoomA total of 60 weeks(420 nights)Di...
One week of vacation every yearFor 30 yearsOccupancyFor 2 to 4 people in a Standard RoomA total of 30 weeks(210 nights)Pla...
One week of vacation every alternateyearFor 30 yearsOccupancyFor 2 to 4 people in a Standard RoomA total of 15 weeks(105 n...
One week of vacation everyalternate yearFor 10 yearsOccupancyFor 2 to 4 people in a Standard RoomA total of 6 weeks with t...
One week of vacation everyalternate yearFor 5 yearsOccupancyFor 2 to 4 people in a Standard RoomA total of 3 weeks(21 nigh...
What do you get?What do you get?Pay one price today for great vacations overthe next 5 to 30 years.• An exclusive selectio...
Note: Tax, services or utilities related charges, or all-inclusive charges, may be applicable at selected properties and r...
Your options:Your holiday weekentitlementfor 2013(e.g. December 2013)Pay Usage Fee and utilise your week at any QVI orXcha...
Holiday Week(s) EntitlementHoliday Week(s) Entitlement• For members who join between 1 January and 30 September of each ye...
Holiday Week(s) Use PeriodHoliday Week(s) Use Period• Holiday week(s) to be utilised within the original year of entitleme...
Save & Borrow Holiday Week(s)Save & Borrow Holiday Week(s)• Save or borrow weeks from one year to another• Save up to a ma...
Managing your Week(s)Managing your Week(s)• ‘One week’ means eight (8) days, seven (7) nights• Option to take 2 short holi...
Prana Beach Villas - Koh Samui, Thailand• A combination of stunning nature, beautiful Thai-inspired accommodation and whol...
Aspen Suites, Bangkok, Thailand• One of the finest boutique servicedapartment hotels in Sukhumvit,Bangkok.• Located at the...
Patong Tower Condominium –Phuket, Thailand• Located right in the centre of all the action inPhuket - Patong Beach• Your ho...
The Centurion All Suite HotelCape Town, South Africa• Close to amenities, shops and restaurants, and is ashort walk to the...
Doğan Hotel - Antalya, Turkey• A restored historical building with 41 roomsthat surround a charming garden and diningterra...
• Selection of handpicked properties and resorts available for a limited periodonly• Current selection of properties and r...
Limited Collection ResortsCliff Top Club – Auli, Uttarakhand, India• Above 10,000 feet in India’s most scenic locationamid...
Adelphi Suites,Bangkok, Thailand• Serviced apartment at the hub ofBangkok• Within easy reach of the best inbusiness, dinin...
Arcadia Suites,Bangkok, Thailand• All-suite 4-star serviced apartment• Spacious & stylish accommodation in themost central...
Citadines Bangkok Sukhumvit 8Bangkok, Thailand• In the centre of Bangkok’s city action• Surrounded by restaurants, nightcl...
Aston Rasuna – Jakarta, Indonesia• Combines all the facilities of an internationalhotel with the comfort and personal serv...
Limited Collection ResortsCitin Garden Resort, Pattaya, Thailand Citin Loft, Pattaya, Thailand Galeri Ciumbuleuit Hotel, B...
Limited Collection ResortsCaribbean World Mahdia, Tunisia Caribbean World Nabeul, Tunisia Caribbean World Venus Beach,Hamm...
• An international holiday exchange network featuring directpartnerships with meticulously selected quality clubs,properti...
• No annual membership fees• Flat Xchange Fee of US$118* per week of 8 days/7 nightsthroughout the world – great value for...
Featured XchangeWorld ResortsFeatured XchangeWorld ResortsRoyal Heights Home – Bodrum, Turkey• Set on a hill sloping down ...
Featured XchangeWorld ResortsFeatured XchangeWorld ResortsXclusive Hotel Apartments – Dubai, UAE• Located in the historic ...
Featured XchangeWorld ResortsFeatured XchangeWorld ResortsDreams Beach Marsa Alam, Egypt• Spread over 360,000 m2 at the No...
Featured XchangeWorld ResortsFeatured XchangeWorld ResortsDreams Beach Sharm el Sheikh, Egypt• Spread over 100,000 m2 at R...
Featured XchangeWorld ResortsFeatured XchangeWorld ResortsDreams Vacation Sharm el Sheikh, Egypt• Spread over 90,000 m2 of...
QVI Club/XchangeWorld DirectoryQVI Club/XchangeWorld Directory• QVI Club/XchangeWorld2012 Resort Directory is nowavailable...
• Decide which resorts or destinations you would like tovisit, then check for availability using the Online Availabilityfu...
• Contact our Customer Experience Ambassadors atcustomercare@qviclub.com to make your reservation asearly as possible• In ...
Why book based on availability?• XchangeWorld properties and resorts work on a mixed-usedbasis• These properties and resor...
• Be flexible with your travelling dates• Don’t be afraid to explore alternative destinations• By nature of our membership...
Booking an XchangeWorld HolidayBooking an XchangeWorld Holiday• Pay an Xchange fee ofUS$118* per week (8days / 7 nights), ...
Usage FeeAll Home Resort & XchangeWorld bookings (for 1 week or 7 nights)Note: Usage, Xchange and Split Week Fees may be r...
For you to enjoy during your leisure timeFor you and your loved ones to spend real quality time togetherFor you to retreat...
• Share the fun and extend the holidayexperience with QVI Club to your family andfriends• Gift a holiday by issuing them w...
• QVI Club Membership can be purchased online @ www.qnet.net• Upon registration, the purchaser will become a QVI Club memb...
Customer Experience AmbassadorsCustomer Experience AmbassadorsContact our Customer Experience Ambassadors for moreinformat...
I can say, hand on heart, that Prana Resort (now known asPrana Beach Villas) is really amazing as a honeymoon resort!Magni...
It was a wonderful experience taking my parents and myfamily to visit Kuala Lumpur where we stayed at ThePalace of the Gol...
QNet product - QVI Club_Training Presentation 2013 by QNET_EN - IR ID No VN002907
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QNet product - QVI Club_Training Presentation 2013 by QNET_EN - IR ID No VN002907

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QNet product - QVI Club_Training Presentation 2013 by QNET_EN - IR ID No VN002907

  1. 1. Updated as at January 2013
  2. 2. What is QVI Club all about?•It is the holiday product line of Qnet•Travel with QVI Club and you get to explore the worldand experience the beauty of different cultures, traditionsand ways of life•Access to more than 2,000 resorts worldwide•Unforgettable travel memories through VacationMembership: Fun, flexible and long-term value
  3. 3. Two weeks of vacation every yearFor 30 yearsOccupancyFor 2 to 4 people in a Standard RoomA total of 60 weeks(420 nights)Diamond Vacation Club MembershipDiamond Vacation Club Membership
  4. 4. One week of vacation every yearFor 30 yearsOccupancyFor 2 to 4 people in a Standard RoomA total of 30 weeks(210 nights)Platinum Vacation Club MembershipPlatinum Vacation Club Membership
  5. 5. One week of vacation every alternateyearFor 30 yearsOccupancyFor 2 to 4 people in a Standard RoomA total of 15 weeks(105 nights)Gold Vacation Club MembershipGold Vacation Club Membership
  6. 6. One week of vacation everyalternate yearFor 10 yearsOccupancyFor 2 to 4 people in a Standard RoomA total of 6 weeks with the 6th weekto be utilised any year during themembership(42 nights)Silver Vacation Club MembershipSilver Vacation Club Membership
  7. 7. One week of vacation everyalternate yearFor 5 yearsOccupancyFor 2 to 4 people in a Standard RoomA total of 3 weeks(21 nights)Bronze Vacation Club MembershipBronze Vacation Club Membership
  8. 8. What do you get?What do you get?Pay one price today for great vacations overthe next 5 to 30 years.• An exclusive selection of QVI Club Home Resortsand Limited Collection Resorts• Access to XchangeWorld that will take you to excitingdestinations worldwide• A premium selection of Exclusive Boutique Collectionresorts under XchangeWorld• A membership that can be transferred to children,grandchildren and other loved ones• Share or gift your vacation weeks to family, friendsand associates• Receive regular updates on promotions, new resorts, specialoffers and other information through Facebook and other e-communications.
  9. 9. Note: Tax, services or utilities related charges, or all-inclusive charges, may be applicable at selected properties and resortsUSD 77.40 per night!Example: **Updated as at January 2013Diamond Club Vacation Membership USD 13,190Cost per room/night USD 31.40(USD 13,190 / 420 nights)Usage Fee/night USD 29.00(USD 200 per week)Xchange Fee/night (XchangeWorld resort bookings) USD 17.00(USD 118 per week)You pay onlySave more with QVI Club!Save more with QVI Club!
  10. 10. Your options:Your holiday weekentitlementfor 2013(e.g. December 2013)Pay Usage Fee and utilise your week at any QVI orXchangeWorld property or resort nowPay Usage Fee before 31 December 2013 tosave/bring over for 2 more years – valid for useuntil 2015No need to pay Usage Fee if not used/saved- Only forfeit your holiday week for this year- Your membership remains intact, unlike withother vacation clubsHow do I utilise my holiday week?How do I utilise my holiday week?
  11. 11. Holiday Week(s) EntitlementHoliday Week(s) Entitlement• For members who join between 1 January and 30 September of each year, theirannual entitlement will start in the year they joined• For members who join between 1 October and 31 December of each year, theirannual entitlement will start in the following yearWEEK(S) ENTITLEMENT01 Jan 2013When does yourentitlementbegin?30 Sep 2013WEEK(S) ENTITLEMENT01 Oct 2013 31 Dec 2013Entitlement starts in 2013 Entitlement starts in 2014
  12. 12. Holiday Week(s) Use PeriodHoliday Week(s) Use Period• Holiday week(s) to be utilised within the original year of entitlement• Within 2 years before the end of the ANNIVERSARY month• Usage Fees (US$200* per week) must be paid prior to useENTITLEMENT WEEK01 June 2013When can youuse your 2013entitlement?USE PERIOD31 May 2015
  13. 13. Save & Borrow Holiday Week(s)Save & Borrow Holiday Week(s)• Save or borrow weeks from one year to another• Save up to a maximum of 2 years• Borrow 1 year in advance• Usage Fees must be paid for all holiday week entitlements• Creates maximum flexibility in planning for your holidays2013&2014ENTITLEMENT4 weeks of vacationin 20152015ENTITLEMENT2016ENTITLEMENTSave up to 2 years Borrow 1 year in advance(Not necessarily consecutively or in thesame resort, and subject to availability)
  14. 14. Managing your Week(s)Managing your Week(s)• ‘One week’ means eight (8) days, seven (7) nights• Option to take 2 short holidays at 2 different locations instead of 1• Split your week into a 3-night or 4-night stay!• Available in participating properties and resorts in Indonesia, Thailand,Malaysia, Philippines, China, India, Turkey and U.A.E currently• List of participating properties and resorts is available athttp://www.xchangeworld.com/xplore_splitweeks.html
  15. 15. Prana Beach Villas - Koh Samui, Thailand• A combination of stunning nature, beautiful Thai-inspired accommodation and wholesomevegetarian cuisine• Vegetables and herbs are grown hydroponically in theresort for Amala Restaurant• Eco-friendly boutique resort which uses only purifiedand energised water• Elegantly designed Garden View rooms, for up to 2people. Sea View rooms are available for upgrade fora fee, subject to availabilityQVI Club Home ResortsQVI Club Home Resorts
  16. 16. Aspen Suites, Bangkok, Thailand• One of the finest boutique servicedapartment hotels in Sukhumvit,Bangkok.• Located at the core of Bangkok’sbusiness, shopping & entertainmentdistrict.• Rooms comprises a fully-equippedkitchenette, in-house LANconnection, and in-roomentertainment.• 1 King Bed in bedroom; 2 Single bedsin living room. Accommodates up to4 adults.QVI Club Home ResortsQVI Club Home Resorts
  17. 17. Patong Tower Condominium –Phuket, Thailand• Located right in the centre of all the action inPhuket - Patong Beach• Your home away from home, perfect for afamily getaway• All units are Standard Rooms, and eachone-bedroom unit accommodates up to 4persons comfortably - 2 in the bedroom and2 on the pullout sofa in the living room• Furnished with partial kitchen facilities,dining area and cosy lounge roomQVI Club Home ResortsQVI Club Home Resorts
  18. 18. The Centurion All Suite HotelCape Town, South Africa• Close to amenities, shops and restaurants, and is ashort walk to the sea front• All units are Standard Rooms and each has its ownlounge and kitchen area• 1-bedroom and 2-bedroom apartments availableQVI Club Home ResortsQVI Club Home Resorts
  19. 19. Doğan Hotel - Antalya, Turkey• A restored historical building with 41 roomsthat surround a charming garden and diningterrace filled with orange trees and greenery• All units are Standard Rooms for up to 2people• Sunlit pool with terrace for sunbathing;garden bar• Situated in Kaleiçi, the historic section of theOld City, with cobblestoned streets,picturesque stone houses and historical ruinsQVI Club Home ResortsQVI Club Home Resorts
  20. 20. • Selection of handpicked properties and resorts available for a limited periodonly• Current selection of properties and resorts located in Malaysia, India,Indonesia, Thailand, Tunisia and the US• For more information, visit www.qviclub.com/limitedcollection.htmlLimited Collection Resorts
  21. 21. Limited Collection ResortsCliff Top Club – Auli, Uttarakhand, India• Above 10,000 feet in India’s most scenic locationamid the snow-capped Garwhal Himalayas• Paradise in winter for skiing and sleddingenthusiasts. In summer, its numerous trails areideal for hikers and trekkers• The famous high altitude Gorson Reserve Forest,part of Nanda Devi National Park, provides asplendid backdrop to the resort• All units are Standard Rooms, and each one-bedroom unit accommodates up to 4 personscomfortably - 2 in the bedroom and 2 on thepullout sofa in the living room
  22. 22. Adelphi Suites,Bangkok, Thailand• Serviced apartment at the hub ofBangkok• Within easy reach of the best inbusiness, dining, shopping &entertainment spots.• Close proximity to Nana BTS SkyTrainStation• Combines residence-like atmospherewith warm Thai hospitality -- ideal choicefor long or short stays• Accommodates up to 2 adults & 1 childLimited Collection Resorts
  23. 23. Arcadia Suites,Bangkok, Thailand• All-suite 4-star serviced apartment• Spacious & stylish accommodation in themost central part of Bangkok city• Minutes’ walk from the BTS Phloen ChitSkyTrain Station• Near business districts, shopping centres,dining & entertainment spots, andembassies• Accommodates up to 2 adults & 1 childLimited Collection Resorts
  24. 24. Citadines Bangkok Sukhumvit 8Bangkok, Thailand• In the centre of Bangkok’s city action• Surrounded by restaurants, nightclubs, shoppingand entertainment centres• Vibrant colours and bold interiors underline theproperty’s modern style• All rooms offered are Standard Rooms and each iscosy and well-designed, and can accommodate upto 4 people - 2 in the bedroom and 2 on thepullout sofa• Complimentary shuttle (tuk-tuk) service toNana Skytrain StationLimited Collection Resorts
  25. 25. Aston Rasuna – Jakarta, Indonesia• Combines all the facilities of an internationalhotel with the comfort and personal service of aresidence• Located in the heart of Jakarta’s business district• Easy access to the various places of interestand entertainment spots• All rooms offered are Standard RoomsLimited Collection Resorts
  26. 26. Limited Collection ResortsCitin Garden Resort, Pattaya, Thailand Citin Loft, Pattaya, Thailand Galeri Ciumbuleuit Hotel, Bandung,IndonesiaImpiana KLCC Hotel,Kuala Lumpur, MalaysiaSomerset Ampang, Kuala Lumpur,MalaysiaHeritage Resorts, Coorg, Karnataka,India
  27. 27. Limited Collection ResortsCaribbean World Mahdia, Tunisia Caribbean World Nabeul, Tunisia Caribbean World Venus Beach,Hammamet, TunisiaThe Den, Corbett, Uttarakhand, India Mountain Club, Bhimtal,Uttarakhand, IndiaCaribbean World Monastir, Tunisia
  28. 28. • An international holiday exchange network featuring directpartnerships with meticulously selected quality clubs,properties and resorts• Access to more than 2,000 resorts around the world• Accommodation availability based on cross utilisation withaffiliated partners, clubs, properties and resorts• Property and resort list subject to changeWhat is XchangeWorld?
  29. 29. • No annual membership fees• Flat Xchange Fee of US$118* per week of 8 days/7 nightsthroughout the world – great value for money!• For the Exclusive Boutique Collection, a Premium XchangeFee starts at US$129* for 4 days/3 nights* Xchange Fees subject to change without prior noticeThe XchangeWorld Difference
  30. 30. Featured XchangeWorld ResortsFeatured XchangeWorld ResortsRoyal Heights Home – Bodrum, Turkey• Set on a hill sloping down to a spectacular coastline ofemerald islands in sapphire waters• Located just five minutes from the Vita Park Golf Course• Well equipped with two swimming pools, a spa centre,sauna, Turkish bath (hammam), and other recreationalfacilities
  31. 31. Featured XchangeWorld ResortsFeatured XchangeWorld ResortsXclusive Hotel Apartments – Dubai, UAE• Located in the historic downtown Bur Dubai area –just 15 minutes from the airport• Close to the famous Dubai Creek• Only a short walk away from shopping malls, traditionalArab souks and restaurants
  32. 32. Featured XchangeWorld ResortsFeatured XchangeWorld ResortsDreams Beach Marsa Alam, Egypt• Spread over 360,000 m2 at the Northern Sharm ofAl-Qusair City in Marsa Alam• Directly on 600 m of private beach property• Close proximity to Al-Khorafy Project Area
  33. 33. Featured XchangeWorld ResortsFeatured XchangeWorld ResortsDreams Beach Sharm el Sheikh, Egypt• Spread over 100,000 m2 at Ras Um El Sid Cliff• 400 m of beach fronting the Red Sea• A 45 minute drive from Ras Muhammed National Park
  34. 34. Featured XchangeWorld ResortsFeatured XchangeWorld ResortsDreams Vacation Sharm el Sheikh, Egypt• Spread over 90,000 m2 of unspoiled grounds with amarvellous and distinguished location in the heart of thebeautiful Um El Sid cliff• Just 7 km away from Neama Bay and 23 km from Sharmel Sheikh Airport
  35. 35. QVI Club/XchangeWorld DirectoryQVI Club/XchangeWorld Directory• QVI Club/XchangeWorld2012 Resort Directory is nowavailable online!www.qviclub.com/online-resort-directory• Online eBook version –downloadable and easy to use!
  36. 36. • Decide which resorts or destinations you would like tovisit, then check for availability using the Online Availabilityfunction at www.xchangeworld.com/xchange_online.html• For Home Resorts, Limited Collection resorts andExclusive Boutique Collection, and for resorts that are notlisted online, please contact our Customer ExperienceAmbassadors to check availability• Have at least 3 travel date options. The more flexible youare, the higher your chances of securing availability at theresort of your choiceHandy tips when making a bookingHandy tips when making a booking
  37. 37. • Contact our Customer Experience Ambassadors atcustomercare@qviclub.com to make your reservation asearly as possible• In your reservation email, please provide us with yourname, QVI or IR ID, and package ID to help us expedite yourrequest• Pay your Usage and Xchange Fees to confirm yourbooking, if you have not already done so* For QVI Club Home Resorts and Limited Collection Resorts booking, only Usage Feeapplies. For XchangeWorld resort bookings, Usage and Xchange Fees applyBook based on what is availableHandy tips when making a bookingHandy tips when making a booking
  38. 38. Why book based on availability?• XchangeWorld properties and resorts work on a mixed-usedbasis• These properties and resorts allocate a percentage of roomsfor vacation club members, reserving the rest for travel agents,the general public, and the hotel’s own member base• XchangeWorld’s room availability is therefore limited accordingto the allocation. We recommend that you keep checking at theOnline Availability function, or contactcustomercare@qviclub.com to find out current availability• There will be times when QVI Club’s allocation is fullybooked, even if the hotel has availability for the general publicHandy tips when making a bookingHandy tips when making a booking
  39. 39. • Be flexible with your travelling dates• Don’t be afraid to explore alternative destinations• By nature of our membership pricing, inventory incertain locations will be extremely limited• Consider off-peak seasons for your holiday travel• Plan your holidays based on what spaces are available• If you cannot find what you want online, emailcustomercare@qviclub.com to check for offlineavailability of other properties and resortsRemember…Remember…
  40. 40. Booking an XchangeWorld HolidayBooking an XchangeWorld Holiday• Pay an Xchange fee ofUS$118* per week (8days / 7 nights), per unit• Split week Xchange fee ofUS$78* for eitherweekday or weekend• Guest Certificate ofUS$50* – if required• Plan well ahead if youwant to spend yourholiday outside of the listof Home Resorts orLimited Collection Resorts• Receive yourconfirmation voucher• Pack and go for your welldeserved holiday!STEP 2:Request your XchangeWorld HolidaySTEP 1:Exchange your week(s)entitlementSTEP 3:Confirm your holiday*Fees subject to changewithout prior notice
  41. 41. Usage FeeAll Home Resort & XchangeWorld bookings (for 1 week or 7 nights)Note: Usage, Xchange and Split Week Fees may be revised without prior notice.Xchange FeeXchangeWorld bookings (for 1 week or 7 nights)Xchange Fee (Spilt Week)XchangeWorld Split Week bookings (for 3 or 4 nights only)* Valid at selected XchangeWorld properties and resorts onlyGuest Certificate FeeTo gift the vacation to family and friendsUS$200US$118US$78US$50Effective 1 Oct ‘11Member’s Fee GuideMember’s Fee Guide
  42. 42. For you to enjoy during your leisure timeFor you and your loved ones to spend real quality time togetherFor you to retreat, reflect, rejuvenate and renew on a relaxing holiday!NOT for business travel or cities-only travelNOT for specific, must-travel dates or peak period travelNOT for last minute bookingsNOT for specific destination travel onlyNOT for booking based on demand, but based on what’s available onlyValue of QVI MembershipsValue of QVI Memberships
  43. 43. • Share the fun and extend the holidayexperience with QVI Club to your family andfriends• Gift a holiday by issuing them with a GuestCertificateShare your vacationShare your vacation
  44. 44. • QVI Club Membership can be purchased online @ www.qnet.net• Upon registration, the purchaser will become a QVI Club member. AneCertificate will be issued instantaneously to their Virtual Office (VO)• An eWelcome Letter will also be sent via email to the member’s emailaddress within 2 days of purchase• The eWelcome Letter & eCertificate are available in Arabic, BahasaIndonesia, English, Persian and RussianQVI Club MembershipQVI Club Membership
  45. 45. Customer Experience AmbassadorsCustomer Experience AmbassadorsContact our Customer Experience Ambassadors for moreinformation or to book your holidays:InternationalTel: +603 7949 8288Email: customercare@qviclub.comIndiaTel: +91 22 6139 9500Email: customercare@vanamala-india.comOperating hours: 9am - 6pm; Monday to Friday (Mumbai time: GMT + 5.5hours)
  46. 46. I can say, hand on heart, that Prana Resort (now known asPrana Beach Villas) is really amazing as a honeymoon resort!Magnificent views greeted us the moment we walked into theresort’s reception area. The colour of the water was incredible,with all shades of blues and greens surrounding the island.The rooms were beautifully designed, nestled among tropicalgreenery. The well-maintained pool was gorgeous, and weenjoyed the spa. But Amala restaurant is where the resort reallyshines. The food was remarkable and the service highlypersonalised. The staff members of Prana were friendly, andwilling to go the extra mile to help us when needed.We really enjoyed our time at Prana and would readilyrecommend it to anyone looking for a honeymoon resort, or arelaxing, peaceful and luxurious holiday in Koh Samui.Dhanraj Desale & Shruti DesaleUnited Arab EmiratesUnforgettable ExperiencesUnforgettable Experiences
  47. 47. It was a wonderful experience taking my parents and myfamily to visit Kuala Lumpur where we stayed at ThePalace of the Golden Horses.This huge, sprawling hotel is one of the most palatialproperties in the city. Our room had a view of the lakewhile my parents’ room faced three beautiful waterfallswith lush green surroundings.There are special ferry rides that we all enjoyed, as well asa water theme park that my daughter loved. There is evena golf course, so with all these leisure and entertainmentfacilities available, you can enjoy a relaxing holiday in the‘palace’ without ever leaving the place!We all thank QVI Club for offering such a dream vacationfor an unbelievably low price without compromising onquality!Preeti Parvatker, IndiaUnforgettable ExperiencesUnforgettable Experiences

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