Zensar Clinical Transformation & Health care IT services


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  • [Nitesh: Please add content in Notes to explain Zensar Corporate … here is a start.]Zensar Healthcare is a division of Zensar Technologies, a global IT services company that is the flagship technology services company of the $3.7-billion RPG Enterprises group. Renowned for its industry-specific integrated business and technology solutions—and recognized in 2011 by the International Association of Outsourcing Professionals as among the world’s best outsourcing service providers—Zensar operates delivery centers in the US, the UK, China, Japan and India; 7400-plus associates serve more than 400 clients in 20 global locations.
  • As healthcare moves from a provider-centric to a more patient-centric model, effective exchange of health information is critical. And as the focus turns more and more to population health, connectivity becomes increasingly critical. Integrated delivery networks (IDNs) and regional (and national) health information organizations (RHIOs) fueled the initial demand for HIE technologies. Today, effective information connectivity translates to better outcomes, lower costs, and better informed, more engaged physicians.
  • Zensar helps healthcare providers deliver patient access functions designed to maximize patient satisfaction and minimize revenue loss due to registration errors or omissions. These services support preregistration and scheduling, admitting/registration/insurance verification and eligibility, precertification/authorization, billing/claims submissions, cash posting, accounts receivable follow-up and point-of-service collections, financial counseling, denial management, customer service and quality assurance
  • REVENUE CYCLE SOLUTIONSPatient Access ServicesPre-registrationSchedulingAdmissionsPoint-of-service collectionsEligibility and verificationFinancial counselingRevenue Services:Quality assuranceBillingClaims managementCash postingBusiness office managementA/R follow-up and collectionsDenials management
  • [ND: Review w/internal security team and validate once finalized.] Right from the start, we were quality-driven!Based on theISO 9001:2008 Standard, Zensar’s Quality Management System (QMS) demonstrates our ability to provide software services that meet customer requirements and promote customer satisfaction through continuous process improvement.ISO 27001:2005 is a key privacy-and-security standardInternational Organization for Standardization (ISO)—Weuse ISO standards to help define our QMS standardsand assess their effectiveness.Zensar is ISO 9001:2008- and ISO 20001-certified; many Zensar associates are ISO-certified.ISO / IEC 20000 is a service management system (SMS) standard that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Requirements include design, transition, delivery and improvement of services to fulfill agreed service requirements.SEI CMM/CMMI—One of the first India-based IT outsourcing companies to get certified, Zensar uses the Capability Maturity Model—from Carnegie Mellon’s Software Engineering Institute (SEI)—to optimize software-development processes and create continuous process improvement. (Our QMS incorporates SEI-CMMI practices to ensure high levels of process maturity.)Six Sigma—Zensar uses this tool for systematic analysis and process improvement.
  • [This slide needs major editing.][Nitesh: Chu said we are working on BA 776; I do not know what that is and couldn’t find anything on Google. Please check w/Dr. Vishal on Manoj.]
  • [Nitesh: Please add pertinent logos of non-healthcare clients here.]Zensar has formed lasting relationships with customers like Cisco, National Grid, Fujitsu, Marks and Spencer, Danaher Corporation, Electronic Arts and Logitech among others. Zensar has also forged strategic technology partnerships with global technology leaders such as IBM, Microsoft, Sun Microsystems and Oracle. These partnerships enable Zensar to leverage its core competencies, ensuring comprehensive and state-of-the-art business solutions to its customers. 
  • Zensar Clinical Transformation & Health care IT services

    1. 1. Zensar Care Application Solutions Presented: April 8, 2013 By: Zensar Healthcare
    2. 2. Zensar’s Services for HealthcareProviders  Overview—Zensar Corporate  Overview—”Healthcare to a Higher Power”  Service Lines  Q&A © 2012 Zensar Technologies www.zensar.com/healthcare 1
    3. 3. Zensar Corporate Overview Established in 2000, globally renowned Zensar Technologies is the flagship technology services division of RPG Group, a $4B diversified technologies conglomerate. More than 7400 Zensar associates serve 400-plus clients in 20 locations worldwide.© 2012 Zensar Technologies www.zensar.com/healthcare 2
    4. 4. International Recognition  Winner of CNBC’s International Trade Award (2011, 2009, 2008, 2007)  Among IAOP’s* Top 100 Global Outsourcing Companies (2011, 2010, 2009, 2008)  Among IAOP’s* Best 20 Leaders by Industry Focus (2011)  Among Top 100 Outsourcing Providers by Global Services (2011) *International Association of Outsourcing Professionals© 2012 Zensar Technologies www.zensar.com/healthcare 3
    5. 5. Serving Healthcare & More HealthcareZensar serves the technology needs of three industrieswhere data privacy and security are paramount:Healthcare, Banking and Insurance.Other sectors served: Energy & Utilities Retail Manufacturing© 2012 Zensar Technologies www.zensar.com/healthcare 4
    6. 6. Healthcare Service Lines Care5—’Healthcare to a higher power’  Care Applications  Care Connections  Care Compliance  Care Infrastructure  Care Business© 2012 Zensar Technologies www.zensar.com/healthcare 5
    7. 7. Healthcare Services© 2012 Zensar Technologies www.zensar.com/healthcare 6
    8. 8. Care Applications  Consulting—EHR and clinical informatics consulting  HIT testing services  Clinical process virtualization (CPV)  Clinical documentation improvement/optimization (CDI)  Legacy application sunsetting strategies/services  Revenue cycle consulting  Implementation—Health IT implementation (clinical and technical) services for prepackaged and custom systems  HIS / CIS /EHR / EMR pre-packaged vendor enterprise information systems and point-of-care information systems, i.e. BI / Analytics / DSS / LIS / PHIS / CPOE / EDIS / CVIS  Software development—Custom application development and management services (ADMS)© 2012 Zensar Technologies www.zensar.com/healthcare 7
    9. 9. Care ConnectionsConnecting the dots at an affordable costTo stay competitive and relevant, interoperability is key. Ourcomprehensive connectivity services enable you to create collaborativecommunities that achieve full interoperability throughout the continuum ofcare and leverage national standards to exchange informationelectronically, securely.Among other things, we can help you: Create EMR connectivity to community physicians Aggregate data from disparate information systems for quality reporting Leverage existing IT investments with a rapid, flexible architecture Exchange health information regionally for accountable care© 2012 Zensar Technologies www.zensar.com/healthcare 8
    10. 10. Care Compliance  Complete spectrum of Care Compliance services with expert end-to-end capabilities  We help you comply with governmental mandates such as ARRA and Meaningful use, as well as nongovernmental standards and regulations, quickly, cost-effectively  Known for our innovative approaches—using proprietary solutions and ready-to-use templates—and proven assessment, implementation, testing, deployment, BPO services and support methodologies  In short, we significantly reduce time and money you must spend on compliance, freeing scarce resources to focus on patient care!© 2012 Zensar Technologies www.zensar.com/healthcare 9
    11. 11. Care Infrastructure Services Designed to help clients increase efficiencies and reduce risk, Zensar’s Care Infrastructure services include:  Infrastructure management/optimization  Data center services  End-user computing  Security and compliance© 2012 Zensar Technologies www.zensar.com/healthcare 10
    12. 12. Care Business Service Offerings Business Process Revenue Cycle Solutions HIM Solutions Solutions CONSULTING Business process improvement/ optimization services Patient access services Coding & audit Patient safety & experience management solutions Billing Revenue management services Quality services—CQI/TQM Transcription BUSINESS PROCESS OUTSOURCING Patient financial services Revenue cycle management Medical records management Claims management Revenue integrity programs Clinical support & information Clinical document improvement life-cycle management Revenue enhancement/ optimization services Physician education/learning Shared services© 2012 Zensar Technologies www.zensar.com/healthcare 11
    13. 13. Proven Multi-dimensional Expertise Zensar features:  proven technology expertise  hallmark flexibility  vendor-agnostic philosophy  unparalleled on-time/on-budget results  A penchant for true client collaboration Experienced recruiting/placement pros deliver affordable, multi- dimensional, custom staffing solutions that can support  all legacy and popular clinical/nonclinical systems  both strategic and fast-track needs  specific package implementations, project management, assessments, evaluations, customizations, integrations and conversions  a complete implementation lifecycle
    14. 14. The Zensar Advantage • Customer-centric model • Industry best practices and certifications • Proven methodology and approach • Centralized 24/7 dedicated support • Highly skilled and certified workforce • Strong partnerships and alliances with domain leaders© 2012 Zensar Technologies www.zensar.com/healthcare 13
    15. 15. Zensar Team Attributes Leadership includes MD, PhD and RN Deep hospital operations experience Seasoned, experienced experts Immediately productive consultants Clinical informatics subject matter experts Ability to successfully partner with your clinical team and other members of your organization at any level© 2012 Zensar Technologies www.zensar.com/healthcare 14
    16. 16. Comprehensive EHR Expertise Zensar’s professionals have expertise and experience in virtually all standard EHR and other Clinical systems, including:  Greenway  Allscripts  McKesson  Athenahealth  MEDITECH  Cerner  NextGen  eClinicalWorks  Philips  Eclipsys  Siemens  Epic  GE Healthcare© 2012 Zensar Technologies www.zensar.com/healthcare 15
    17. 17. Zensar’s Quality Promise  Zensar’s Quality Management System (QMS) focuses on …  Quality of deliverables  Effectiveness of reviews and testing  Integration of project team and stakeholders—e.g., Onsite/Offshore  Project lifecycle  Zensar conforms to these and other standards:  SEI CMM/CMMI Level 5 v1.2  ISO 9001:2008  ISO 20000  Six Sigma© 2012 Zensar Technologies www.zensar.com/healthcare 16
    18. 18. Protecting Patient Information  As an ISO/IEC 270001:2005-certified company, Zensar has met the international gold standard for information security.  Healthcare clients trust us to protect the confidentiality and integrity of patient information.  Committed to delivering HIPAA-compliant services and solutions, Zensar currently …  meets all HIPAAs stringent data security and privacy requirements  operates a HIPAA-compliant offshore development center for a major US healthcare provider
    19. 19. Zensar Provider Clients© 2012 Zensar Technologies www.zensar.com/healthcare 18
    20. 20. Q&A and Thank You! The Zensar Promise—Performance through innovation to lead business transformation … Thank you for your time!  Visit us at www.zensar.com/healthcare  Contact us at healthcare@zensar.com© 2012 Zensar Technologies www.zensar.com/healthcare 19