Any attempt at any level cannot be satisfactorily
completed without the support and guidance of learned
people. I would like to express my immense gratitude to
Mrs. lata diwakar Madame’ for her constant
support and motivation that has encouraged me to come
with the presentation.
I am thankful to all other members of Frankfinn and my
classmates who have rendered their whole hearted
support to all times for the successful completion of this
NAME- TANYA SINGH
BATCH- A2 (2012-13)
ACCESSOR- MRS. LATA DIWAKAR
GROUP - AHTM
Q-(D3) Design an action plan for
continuous enhancement in your
Ans- PERSONALITY IS THE SUM TOTAL
OF OUTER PERSONALITY AND INNER
While outer personality helps us to be accepted, liked
and loved, inner qualities or traits make long lasting
impressions and relationships helping us succeed and
grow throughout our lives.
• PERSISTENCE- It helps to develop our fruits both physical and
psychological. Helps in positive conditioning, goal achieving.
• ASSIMILATION- It helps in increasing our self esteem, makes the
person more popular and help in making things happen.
• Maintain cool and avoid loosing temper.
• We should try to develop a positive personality which is highly
needed in competitive environment.
• Learn to respect others to get respect from others.
• We should communicate well with the people.
• ATTITUDE-Develop positive thinking and have positive attitude
because your ATTITUDE DECIDES YOUR ALTITUDE.
WHY IS IT NEEDED TO MAINTAIN A POSITIVE
PERSONALITY IN COMPETITIVE WORLD?
It is mandatory in competitive world because
BETTER THE PERSONALITY
GREATER ARE THE CHANCES TO SUCCEED!!
SELF IMAGE- It is very important how the way we
carry our self.
Every person would like to feel good about himself.
A TRUE REWARD FOR A LIFE WELL LIVED.
Q-(D2)Evaluate your own time management style.
Ans- MY TIME MANAGEMENT STYLE (MANTRA):
“TIME AND TIDE WAIT FOR NONE”
• I keep everything in writing – We cannot remember all the things at a time.
By writing things it helps me to make notes of
events, appointments, ideas, and goals.
• My Endeavour is to complete every task within a stipulated time.
•Punctuality is of paramount importance to me.
• I prefer to complete first what is important rather than what I like.
• I prefer to accomplish the most difficult job first.
• I don’t keep things pending, because it not only delays the work but also
creates pressure in our mind.
• I keep deadlines for my goals.
•I reject all those activities which are unimportant and
• I make friends who are productive rather than who
indulge in time pass activities.
I always keep in mind a very famous quote,
“DON’T PUT OFF TILL TOMORROW
WHAT YOU CAN DO TODAY”
Q-(D1) Access and present your leadership qualities.
Ans- The leadership qualities in me are as follows:
• Setting objectives
• Organizing and planning
• Decision making
• Emotional stability
• Communication skills and social skills
SETTING OBJECTIVES- I set crystal clear objectives.
Like I want to be a cabin crew and I will work hard and
smart for that to accomplish my goal.
)ORGANIZING AND PLANNING- If I need to become a
cabin crew for that I planned to join the organization
FRANKFINN – INSTITUTE OF AIRHOSTESS TRAINING.
“ITS LIKE MAKING ROAD TO DESTINATION”
) Decision making- I have the ability to make effective
and result oriented decisions which will lead me to
) Integrity and honesty- I believe in honesty and I am
proud to be an honest person and will be honest
throughout my career.
) ENTHUSIASM- I believe in seriousness and sincerity
in my work to produce positive results.
) AMBITION- I set high standards and try to go for it!
Get it done! And I can do it!
) INTELLIGENCE- I have the tendency to keep a
constant check on current news and info. Related to
my career and like to refer magazine AVIATION TIMES
which provides good info regarding aviation industry.
) EMOTIONAL STABILITYI maintain calm attitude and look at problems
) EMPATHY- I put myself into other people’s shoes and
try to communicate from their point of view thus
) COMMUNICATION SKILLS- I use positive body
language and smile to create a positive impression
and I can communicate well with the people.
) SOCIAL SKILLS- I am quite friendly hospitable and
humble with everyone.
Q-(D2) If you were the director in the movie what
changes you would bring in the movie?
Ans -(D2) If I would be the director of the movie then
I would like to bring some changes in the script of
The changes I would like to make are as follows:
AS WE ALL KNOW
“ TEACHERS ARE NEXT TO PARENTS”
“ TEACHER IS NEXT TO MOTHER
THE ATTITUDE SHOWN BY TEACHER IN THE MOVIE IS
‘MOTHER IS THE FIRST TEACHER OF THE SON’.
SHE SHOULD UNDERSTAND ISHAAN’S PROBLEM.
SHE SHOULD NOT SAY THAT SHE HAD LEFT JOB AND
EVERYTHING AND WHAT NOT SHE HAD DONE FOR
ISHAAN TO HELP HIM.
SO I WOULD LIKE TO BRING CHANGE IN THE
CHARACTER OF THE MOTHER.
‘FATHER IS THE BEST FRIEND OF SON’.
AS WE HAVE COME ACROSS
THE NEGATIVE ATTITUDE OF
ISHAAN’S FATHER IN THE MOVIE
SO I WOULD LIKE TO CHANGE HIS NEGATIVE
ATTITUDE INTO POSITIVE ATTITUDE.
INSTEAD OF BEING AGAINST ISHAAN I WOULD LIKE
TO MAKE A SUPPORTIVE FATHER WHO IS QUITE
UNDERSTANDING, RATIONAL, ASSIMILATIVE.
Q-(D1) Write and speak Extempore on Welcome
Speech of any Airline you want to work with.
Ans- It will be a great pleasure if I got an opportunity
to work with INDIA’ largest Airline and a leading low
WELCOME TO INDIGO AIRLINES
INDIGO A PRIVATE,LARGEST LOW COST CARRIER
BASED IN GURGAON AND HARYANA AND NOW ALL
OVER IN INDIA. THE AIRLINE STARTED OPERATIONS
IN 4TH AUGUST 2006. BY 2012 IT WAS THE ONLY
AIRLINE IN INDIA MAKING PROFITS. ON 17TH
AUGUST 2012 IT BECAME THE LARGEST AIRLINE IN
INDIA IN TERMS OF MARKET SHARE 27%
DETHRONING JET AIRWAYS, WHICH HAD HELD THE
POSITION FOR MANY YEARS.
IT’S ONE OF THE FASTEST GROWING AIRLINES IN
SOUTH ASIA. IN JANUARY 2013, INDIGO BECAME
INDIA’S FIRST AIRLINE TO TAKE THE DELIEVERY OF
AIRBUS 320-200 AIRCRAFT EQUIPPED WTH
BEING A LOW COST CARRIER, NONE OF THE INDIGO
FLIGHTS HAVE BUSINESS CLASS OR FIRST CLASS
SECTIONS.IT OFFERS ONLY ECONOMY CLASS
SEATINGS.INDIGO OFFERS A BASIC SERVICE NO
IN- FLIGHT ENTERTAINMENT OR COMPLEMENTARY
MEALS ALTHOUGH IT DOES HAVE A BUY ON BOARD
IN-FLIGHT MEAL PROGRAMME. INDIGO OFFERS A
PREMIUM OFFER INDIGO PLUS, WHERE THE
PASSENGERS AT HIGH FARES, CAN AVAIL ADDITIONAL
BENEFITS LIKE PRE-ASSIGNED SEAT AND A
COMPLEMENTARY MEAL ON BOARD.IT ALSO OFFERS
CALLED INDIGO CORPORATE PROGRAM FOR
CORPORATE TRAVELLERS.IN EARLY 2013, THE CENTRE
FOR PACIFIC AVIATION ANNOUNCED WITH, ALONG
WITH INDONESIAN AIRLINE LION AIR, INDIGO WAS
THE SECOND MOST FASTEST GROWING LOW COST
Indira Gandhi International Airport (Delhi)
Chhatrapati Shivaji International Airport (Mumbai)
Netaji Subhash Chandra Bose International Airport (Kolkata)
Bangalore International Airport
Chennai International Airport
Cochin International Airport
Pune International Airport
Changi International Airport (Singapore)
Sardar Vallabhbhai Patel International Airport (AMDAVAD)
IndiGo Corporate Program
Gurgaon, Haryana, India
Rahul Bhatia, MD
Aditya Ghosh, President
Q-(D1/D2) What sort of moral values you are lacking
and how can you develop the same?
Ans- Moral values are actions that affect human
welfare and bring about harmony in relationship.
MORAL VALUES can be derived from
society, family, religion.
Some of the moral values which I lack are
I WILL WORKOUT TO DEVELOP THESE TWO MORAL
VALUES IN MY LIFE BECAUSE THEY ARE REALLY
GOING TO HELP ME OUT IN FUTURE.
I WILL DEVELOP THE ATTITUDE OF FORGIVING
MISTAKES DONE BY ANYONE.
I WILL ADOPT POLITENESS IN MY VOICE AND TRY TO
BE POLITE WITH EVERYONE AS THIS VALUE IS VERY
MUCH NEEDED IN AVIATION INDUSTRY.