Witty Vision is an Indian IT firm that provides services in the education and IT sectors. It has two successful products: Onlineachievers.in, an online test portal for students, and Wittygyan.com, an educational portal. The company was experiencing conflicts due to a lack of trust among employees from a false accusation and a lack of interaction between teams. OD consultants helped resolve these issues by providing benefits to the falsely accused employee, changing seating arrangements to encourage interaction, and implementing a "water cooler" model. The consultants' interventions helped improve employee trust and team collaboration at Witty Vision.
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Conflict Management Strategies at Witty Vision
1. CONFLICT MANAGEMENT
AT
WITTY VISION
Presented by-
Udit Budhiraja
Vikas Kumar
Garima Magar
2. IT SECTOR
The Information Technology (IT) sector in India
is amongst the fastest growing in the country and
the world.
The Indian domestic IT market grew by 36% in
the financial year 2009-10 to report revenues of
nearly Rs 500, 000 crore.
The IT / ITeS industry's contribution to the
country's gross domestic product (GDP) has
grown from 1.2 per cent in FY 1998 to an
estimated 6.1 per cent in FY 2010.
3. THIS IS THE SECTOR WHERE
EVERYONE IS LOOKING TO
INVEST AND EXPECT HIGH
RETUNS OUT OF IT...
4. WITTY VISON
• Witty Vision is an IT firm which provides all
IT services in educational field as well as IT
Sector and is growing quickly in terms of
their products and their ways of management.
• Major Competitors:
Wipro
TCS
Infosys
Patni Computers
And many more…..
5. Their Services:
Web Development & Designing
E-Commerce Website
Customized Software Development
Website Content Writing and SEO
Branding
6. PRODUCTS OF COMPANY
Company is already running two successful
products:
Onlineachievers.in: This is a website which
provides test papers online and helps students
to keep a tab on their performance. Online test
conduction and tips for preparation for major
entrance exams (e.g. CAT, MAT, IIT, AIEEE
etc.).
This is quite a successful product where it comes
to exploring its services.
7. Wittygyan.com: This product provides the
platform to configure all details regarding the
test portal, accommodation, education and
many more.
This is the perfect portal to explore the
educational sector as per your need.
8. CULTURE OF COMPANY
Organization’s culture has few character traits:
Result oriented
Follows bottom up approach
Employee oriented
Regular feedback
Promotes innovation
Easygoing
9. Conflicts are not always bad for an
organization, one does not need to
resolve all conflicts.
But conflicts can’t be ignored
completely because at the end of
the day organization’s motive of
attaining business depends on
employees and groups…
11. Conflict Continuum
I win, you lose (competition—A)
I lose or give in (accommodate—B)
We both get something
(compromise—C)
We both “win”(collaborate—D)
A B C D
11
12. CONFLICTS
Lack of trust among the employees:
There was a case of leaking IP and a guy was
blamed for that which obviously created a
situation of stress and discomfort among
employees and later it was found that the guy
was innocent.
Lack of interaction among the teams:
There was very less interaction between the
teams so if there was any issue regarding
anything teams used to blame each other for
that issue.
13. These were the two conflicts that Witty Vision
was struggling from and to resolve these
issues OD consultants were called and
explained the scenario and asked for help.
Consultants helped the organization to resolve
these issues which were majorly affecting the
organization.
14. CONFLICT RESOLUTION
OD consultants were called and they suggested few
things to get these things out of the organization.
In the first case the guy who was blamed for the
IP leak was given extra benefits and was asked to
attend few informal sessions with all the
employees and after a while this problem was
resolved.
In the second case the infrastructure of company
was changed and teams were seated in a way that
they all could see each other and very famous
water cooler model was followed as well.
15. This is how conflicts were resolved and
measures were taken and kept in mind so as to
avoid these types of conflicts in future.