12. Convincing the Boss Know the “Boss’s” Objectives Focus on Potential ROI Start Small Build a Strong Business Case
13. Summary – The 10 Steps to Success SUCCESS! Agree TPR and TPI Define your objectives Correctly scope your TPR Select the “right” participants Use a structured change model Create and Measure ROI Metrics Roll out supporting processes Undertake follow up TPRs Agree ownership Pilot TPR Phase TPI Phase Post Implementation