What Patients Want

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Where\’s the disconnect between what patients want and what hospitals offer! Inspired by Scott McKain\’s work , it\’s a small attempt to apply the thoughts to healthcare in India

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Dr Vijay Raaghavan N

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What Patients Want

  1. 1. The Big key and a small LockWhat patients want ? What hospitals are currently offering ?Dr Vijay Raaghavan N I Engagement Manager I Medium Healthcare Consultingwww.med-ium.com
  2. 2. What patients want !Cure What hospitals are currently offering Treatment
  3. 3. What patients want !Experience What hospitals are currently offering Service
  4. 4. What patients want !Personalization What hospitals are currently offering Standardized Care
  5. 5. What patients want !Uniqueness What hospitals are currently offering Sameness
  6. 6. What patients want !Co-ordinatedCare What hospitals are currently offering Confused Care
  7. 7. What patients want !Listen to me ! What hospitals are currently offering You listen to me !
  8. 8. Hospitals will soon goextinctIf they ……..Didn’t listen tothe patient
  9. 9. Thank YouHope you now know the right set of keys !Dr Vijay Raaghavan N I Engagement Manager I Medium Healthcare Consultingwww.med-ium.comInspired byScott McKain’s award winning book “What Customers Really Want “

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