Terms of service


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Terms of service

  1. 1. Terms of ServicePLEASE READ THESE TERMS AND CONDITIONS OF SERVICE BEFORE USINGVietnamSvisa.comBY USING THIS SITE, BY SENDING OR DELIVERING YOUR PASSPORT(S),APPLICATION(S), OTHER DOCUMENT(S) TO APPLY VIETNAM VISA ONLINE atVietnamSvisa.com YOU ACKNOWLEDGE READING AND ACCEPTING THESE TERMS& CONDITIONS AND AGREE NOT TO VIOLATE OUR POLICIES.By using this site, you convey your agreement with these Terms & Conditions and the PrivacyStatement. If you do not agree with the terms stated in this agreement or are dissatisfied with thesite please direct your complaints to Contact Us page. Failure to comply with these Terms &Conditions may result in legal action and restriction of your ability to access this site. From timeto time, VietnamSvisa.com may modify these Terms & Conditions. Please continue to reviewthis agreement whenever accessing or using this site.Refund Policy. If for any reason you wish to cancel a service before your passport and othersupporting documents were received by VietnamSvisa.com you can do so without any penaltiesor charges by calling our service line. You will receive a full refund of any fees paid for thisparticular service and for return shipping (if prepaid). However, if you decide to cancel afteryour passport and supporting documents were received by VietnamSvisa.com no refund will begiven and the service will be completed. No service fees, embassy fees, courier fees, shippingcharges or any portion thereof will be refunded after the documents have been received and theapplication process has began.VietnamSvisa.com cannot process refunds for Credit Card payments over 3 months old. In suchcases VietnamSvisa.com may issue a store credit applicable to future applications submittedthrough VietnamSvisa.com. Credit cannot be applied to applications submitted through otheragencies or applications submitted to Consulates directly.Processing time. Processing time for visas and passports quoted by VietnamSvisa.com areapproximate and based on processing times provided by Consulates and the VietnamImmigration Department under normal circumstances. Processing time should be calculatedstarting the next business day of the date when the documents are delivered toVietnamSvisa.com for "Same Day" and "Next Day" processing options. For other processingoptions processing time should be calculated starting the day after submission of thedocuments to the embassy or the Department of State. Consulates and/or the VietnamImmigration Department may request additional documents and may delay and/or denyprocessing at their discretion without further explanations. VietnamSvisa.com will not be heldresponsible for any delays, cancellations, financial and other losses due to denial or delay inprocessing. No service fees, embassy fees, courier fees, shipping charges or any portion thereof
  2. 2. will be refunded due to delays or denial of service.Fees and Payments. You agree that your credit card(s) will be billed immediately after onlineverification takes place. You agree to pay all fees and charges for any products or servicesoffered for sale by VietnamSvisa.com or by any other vendor or service provider throughVietnamSvisa.com. You shall pay all applicable taxes and shipping charges relating to thepurchase of any other products or services. Requirements and fees related to the processing ofvisas are subject to change, including, but not limited to, embassy consular fees, applicationforms and documentation required for visa issuance, which are subject to change without notice.Service Description. VietnamSvisa.com does its best to correctly describe all services thatappear on the website. However, VietnamSvisa.com does not warrant that all the statements,definitions, and descriptions are most current, compete, accurate, and error free. Consulates oftenchange its requirements and fees without prior warning and changes can take effect immediately.In any event, shall any description of service or any information on our site become outdated orinaccurate; you agree to hold VietnamSvisa.com harmless. You will not hold VietnamSvisa.comresponsible for any and all inaccuracies or mistakes in service descriptions, prices, processingtimes, processing dates, and other information provided on the VietnamSvisa.com website.Service. Requirements and fees related to the processing of passports and visas are subject tochange without notice. Application forms and additional documents required for visa issuanceare subject to change without notice. Consular and Visa Agency officials may request additionaldocumentation at their discretion. They may also decline issuance of travel documents, visa, orpassport without disclosing the reason for denial. Processing time for visas and passports quotedby VietnamSvisa.com are approximations based on normal circumstances, and are deemedreliable in most cases but are not guaranteed. VietnamSvisa.com will not be held responsible forany delays, cancellations, financial and other losses due to denial or delay in processing.VietnamSvisa.com reserves the right to decline processing of documents for any reason,including but not limited to incomplete documentation, insufficient processing time, or unusualcircumstances.Privacy. Please direct your attention to our Privacy Policy, by which you also agree to be boundwhen using this site. Privacy Policy is a part of this agreement.Communications. By using this site and our services you give VietnamSvisa.com your expresspermission to contact you via email, messaging, or other electronic or non-electronic forms ofcommunication for all purposes including distribution of marketing and promotional materials.Security. By submitting registration and application forms, you certify that the information youprovide is true and correct. You are responsible for maintaining the confidentiality of your UserID (login) and password. You are responsible for all uses of your User ID (login), whether or notauthorized by you. You agree to notify us immediately of any unauthorized use of your User IDor password. Please refer to our Privacy Policy that governs submitted & distributed information.Intellectual Property. This Web site, including but not limited to text, content, photographs,graphics, software applications, is protected as a collective work by copyrights, trademarks,
  3. 3. service marks, international treaties and/or other proprietary rights and laws of Vietnam andother countries. All logos, images, Web site design, text, graphics, software, HTML code used togenerate Web pages on VietnamSvisa.com, are the sole property of VietnamSvisa.com andcannot be copied, adapted, sketched, painted, or otherwise reproduced in any manner whatsoeverwithout the prior written permission of VietnamSvisa.com. All other service marks, trademarks,names or logos, individual articles, columns and other elements are the property of theirrespective owners. VietnamSvisa.com is not responsible for other service marks, trademarks,names or logos, articles, columns, and other elements that may be copyrighted or may be thetrademarks and/or service marks of their respective owners.Copyrights and Trademarks compliance. Vietnamsvisa.com takes all steps necessary to insurecompliance with and honoring intellectual property rights of others. You hereby agree to holdVietnamSvisa.com free of any responsibility and liability arising from any actual or allegedintellectual rights infringement and agree to notify VietnamSvisa.com of any such actual orperceived infringement immediately upon discovery in writing. You also agree to allowVietnamSvisa.com enough time to investigate and respond to any such infringement oraccusation before taking any legal action.Indemnification. You shall indemnify, hold and save harmless, and defend at your own expenseVietnamSvisa.com, its officers, directors, agents, and employees from and against all suits,claims, demands and liability of any nature or kind, including costs and expenses arising out ofacts of violation of these Terms & Conditions by you, your employees, agents, sub-contractors,or anyone using your computer/user ID. This requirement shall extend to claims or liabilities ofany third parties arising out of the use of any patented or copyrighted information or for anyother reason. You agree to pay any and all costs, damages and expenses, including, but notlimited to, reasonable attorneys fees and costs awarded against or otherwise incurred by or inconnection with or arising from any claim, suit and/or action or proceeding attributable to anysuch action.Termination. You agree that VietnamSvisa.com shall have the right to terminate your ability toaccess this site at any time without notice and you that will not hold VietnamSvisa.comresponsible or liable for any damages whatsoever. VietnamSvisa.com reserves the right todecline processing of documents for any reason, including but not limited to incompletedocumentation, insufficient processing time, or unusual circumstances.Links. This web site contains links to third-party Web sites. These links are provided exclusivelyfor information purposes and to assist in locating other Internet resources. We are not responsiblefor the content, accuracy of information, expressed opinions or statements, of any third-partysites linked to us or any links contained in a linked site.Restrictions on Use. This site is intended for use by adult individuals over 18 years of age. Itmay not be used for any illegal purpose or in any manner inconsistent with these Terms &Conditions. You may not use this site for any reason other than its intended purpose. If yousubmit any information to our site, you agree not to post or transmit pyramid schemes or chainletters, a virus or any other harmful component, anything that violates the copyright orintellectual property rights of any person or entity, including but not limited to copyrights and
  4. 4. trademarks, anything that is defamatory, abusive, libelous, unlawful, obscene, threatening,harassing, fraudulent, pornographic, harmful, or that could constitute or encourage conduct thatwould be considered a criminal offense, give rise to civil liability, or otherwise violate any law.Disclaimer. All the information on this web site is provided "as is" and without warranties,expressed or implied, as to the accuracy or completeness of the information, fitness for aparticular use or purpose, including warranties of merchantability, title, non-infringement orotherwise. In no event shall VietnamSvisa.com be responsible for any damages or losseswhatsoever, direct or indirect, incidental or consequential, special or punitive, arising from orrelating to the use or inability to use this web site. VietnamSvisa.com hereby disclaims allwarranties with regard to the hardware and software used to support this web site including allimplied warranties, fitness for a particular purpose and incidental, special, direct or consequentialdamages. Accordingly, VietnamSvisa.com, its officers and employees, partners, affiliates,subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, beliable, in any way, to you or any other person for any inaccuracies or errors in or omissions fromthe services including, but not limited to delays, errors or interruptions in the transmission ordelivery of services, products, or loss, or damage arising for any reason from nonperformance.VietnamSvisa.com does not make any warranties or representations of any kind with respect toinformation, requirements, restrictions, quality, content, theme, style, and expressions provideddirectly or through any third party to this web site.Entire Agreement. This agreement along with the Privacy Policy constitute the entireagreement between you and VietnamSvisa.com and supersedes any and all prior agreements,statements or representations regarding VietnamSvisa.com. Failure to enforce any provision ofthis Agreement shall not be construed as a waiver of such provision or of the right to enforcesuch provision. No waiver, amendment, or other modification made by you shall be valid orbinding unless in writing and signed by both parties.For more information, please contact us!CUSTOMER SUPPORT CENTERHotline in Vietnam: +84.1699.161.166E-mail: support@vietnamsvisa.comCompany: Vietnam Visa Agency ., JSCTax Code: 0104310077Head Office: 5th Floor, VPI Tower, 173 Trung Kinh Street, Cau Giay District, Hanoi, VietnamWorking Hours: Mon-Friday 8:00 AM - 17:00 PM (GMT+7)Office map: Vietnam Visa Map