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DLA - Final Leaflet


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DLA - Final Leaflet

  1. 1. Final Results
  2. 2. Final Results - Index General Information page 03 Partners page 05 General DLA page 07 Self‐evaluation tool page 11 PILOT PROJECT, Barcelos page 12 PILOT PROJECT, Western Macedonia, Greece page 15 and in Municipality of Servia‐Velvento, Greece SC Meetings, page 17 TSC Meetings page 17 Final Conference page 18 web site page 19 Credits// Editorial. Eixo Atlántico do Noroeste Peninsular// Texts. Manuel Aroso, Toru Oja, Janine Lopes, Lorenzo Sabatini, Paraskevi Gkiourka, Elena Mariño// Graphic Design. Chus Torres 2
  3. 3. DLA project is an INTERREG IV C project aimed to improve regional po‐licies in the fields of Information Society through the introduction ofthe Digital Local Agenda in order to develop new activities related tothe application of the Information and Communication Technologies topublic services. General InformationA Digital Local Agenda (DLA) is a common strategy shared with citizens,for the development of the Information Society which bears in mindsocio‐economic, cultural and institutional factors. Digital divide in Eu‐rope is a reality, and the economic and social development of Europeanregions is largely conditioned by the degree of implementation of theInformation Society. In the case of public administrations, the adoptionof Information and Communication Technologies tools in day‐to‐daypractices brings immediate improvements: more efficiency, more pro‐ductivity and better services for citizens and businesses. However, theextent to which the Information and Communication Technologies aredeveloped in public authorities across Europe in general and in the pro‐ject partners in particular, varies from one region to another.The DLA project is implemented through the second call for proposalsof INTERREG IV C Programme and is being developed since January2010 to December 2012. It involves 11 partners from 9 countries acrossEurope: Estonia, Germany, Greece, Hungary, Italy, Ireland, Latvia, Por‐tugal and Spain). The INTERREG IV C Programme is contributing with75% to the total budget of the project which is 1,491,456 euros.To reach its objectives, the project fosters a permanent exchange of ex‐perience among partners. It also aims to establish a cooperation net‐ 3
  4. 4. work among partners in order to update and improve knowledge on theinformation society and its applications within public administration ser‐vices.Specific objectives of the project: • Design a general DLA transferable to every Region, • Elaborate a Common Methodology to adapt the general DLA to every particular local situation, • Involve all key stakeholders in the project and in the process of building a DLA, • Exchange experience, • State the basis for future collaboration.The project is structured into four main components including: manage‐ment and coordination; communication and dissemination; exchange ofexperiences; and case study implementation. The management and co‐ordination component warrant the smooth and undisrupted implemen‐tation of the project. The communication and dissemination componentis ensuring that the project outputs are addressing the public authorities,citizens, and business for promoting the development of an appropriateInformation Society Strategy. The exchange of experiences is conductedwithin a logical framework: diagnosis, sharing experience and structuringfuture cooperation, in order to guarantee the added value of informationflow.The Case Study is designed to demonstrate that the Common Methodo‐logy developed within the project is a useful tool that can be adapted toa general DLA at a local level. More information: 4
  5. 5. 65 4 7 11 10 Partners 2 1 3 3 9 8 North Regional Development and Coordi‐1 Portugal nation Commission www.ccdr‐ Eixo Atlántico do Noroeste Peninsular2 Spain Agenzia per lo Sviluppo Empolese Valdelsa Spa3 Italy Euregio “Pskov, Livonia", section Latvia4 Latvija www.pskov‐ University Of Tartu5 Eesti Võru Maavalitsus ‐ Võru County Government6 Eesti Midland Regional Authority7 Ireland 5
  6. 6. University of Patras8 Greece www.upatras.gr9 Macedonia University of Macedonia Regional Development Agency of North10 Hungary Hungary (NORDA) MFG Baden‐Württemberg mbH11 Germany Public Innovation Agency for ICT and Media DLA in brief To improve regional policies in the fields of Objective: Information Society through the introduction of the Digital Local Agenda Partners: 11 partners from 9 European Countries Budget: 1,491,456 euros EFDR Contribution: 1,211,872 euros 6
  7. 7. General DLA DLA overviewThe concept of the Digital Local Agenda (DLA) born in 2005 by the II World Summiton the Information Society (November 2005, Bilbao, Spain) of Cities and Local Go‐vernments as instrument to fight the digital divide and ensure that all people inthe world can enjoy the benefits of the Information Society: it is mainly addressedto the local public administration and regions as enablers of this worldwide e‐In‐clusion process.In 2007 the European Information Society Conference (EISCO) approved the DigitalLocal Agenda Manifesto, so drafting the guidelines for the following DLA develop‐ment and contextualization in all European countries.The Digital Local Agenda is an instrument for the local planning ofe‐Government and development of the knowledge society which: • Aims to modernize Public Administration organizations andprovision of services, establish a common strategy in their territorywith other public and private stakeholders to build strong local net‐works in this domain and improve the dialogue with their own citi‐zens and their participation in local decision‐making. • Represent a flexible instrument that must be adapted ineach context to the specific conditions in which it must be imple‐mented • It’s a bottom‐up instrument that every local government puts into prac‐tice in close cooperation with the region and the national government and with a 7
  8. 8. positive but also critical approach on the strategies being implemented to im‐prove them and bring them closer to the real needs. The main actors and en‐ablers of the Digital Local Agenda are the local governments – mainlymunicipalities but also counties, districts, provinces, parish, etc. – togetherwith their actual or potential partners interested in ICT –based service deliveryin the territories where they operate, as other administrations providing ad‐ministrative and other municipal services to citizens and enterprises: chambersof commerce and local entrepreneurs’ unions, health service inspections andproviders, decentralized state administrations, firemen, local banks, civic as‐sociations and local networks, ONGs and voluntary associations, etc.Nevertheless, even if DLA is essentially a process involving public and privatestakeholders in a local area or community, also Region have to develop ownstrategies through a Regional Digital Agenda so to provide to all local adminis‐trations common guidelines in developing the local ones, coordinate resourcesand manage funds coming from the EU structural programs. In this context,the Digital Local Agenda process aiming at transforming e‐Government in asystem that includes all administrations in the provision of administrative ser‐vices, as well as on the other priorities indicated (such as e‐Inclusion and e‐Democracy to improve governance and the competitiveness of localeconomies), should be part of the regional strategy and supported by the Re‐gional administrations. DLA Project methodology The INTERREG IVC Project “DLA” has its roots in the EISCO results.DLA partnership, composed by 11 partners coming from 9 differentEU countries, jointly worked for exchanging experiences and pro‐ 8
  9. 9. viding a Common Methodology for facilitating the building of a digital localagenda in a whatever EU local administration. DLA project methodology has been structured according to three main pillars:1.‐ Self Evaluation Tools (SET)As first step there is the need to make an accurate analysis of the state of theart to give a position the local government in relation to the overall DLA goals(that are to be established having also in mind the regional, national and Eu‐ropean strategies on the Information Society and e‐Government). In otherwords, it is absolutely indispensable to establish a “starting point”:What can be initially done and what aspects of the local government actionmust be improved through the Agenda in order to establish superior goals inthe future. For example, a small local government with a low automation ofits own services, insufficient skills among its personnel to manage ICT‐ basedservices, and that is not part of a local network with other administrations,will have completely DLA priorities in its plan that a local government with agood level of automation, a well organized Electronic Development Depart‐ment and that forms parts of a regional e‐Government network.2.‐ Priorities and relationships (Matrix)Secondly is necessary well focus the relationships among the possible resultsof the self‐evaluation phase and the priorities on which focus the develop‐ment of the DLA. Indeed, while the general priorities are often same for eachlocal administration, the specific “starting point” of a Public Administrationwishful to implement own DLA can hardly affect the order of the priorities toimplement and their level of complexity. In other words we have to grid in arelationships table the possible follow –ups of the self‐evaluation tools, offe‐ring to the PA more guidelines and priorities to develop in own DLA according 9
  10. 10. to its actual capability and skill in ICT, automations, networking ca‐ pability, etc.. 3.‐ Policy planning (DLA document) Finally, all results of the previous step have to flow in a policy docu‐ ment where a 3‐5 years planning to implement the selected priori‐ ties as planned. This document has to combine both technical skillsand capability to describe adequate activities and roadmap for the prio‐rity implementation and policy knowledge, being anyway a strategic andplanning document of a Public AdministrationAt this purpose, the Technical Steering Committee of DLA project hasbeen split in 3 Working Groups so to deal in parallel way with each oneof previous steps, deepening problems and solutions, and finally achie‐ving adequate tools to test in two different municipality areas.The results of the 3 Working Groups (Self Evaluation Tool, RelationshipMatrix and priorities, General DLA document) are been test with theMunicipality of Barcelos in Portugal and in Municipality of Servia‐Vel‐vento and Region of Western Macedonia in Greece.Methodology has been also presented at DLA Project Final Conference,held in Tuscany (Italy) in October 2012, where the Digital Local Agendahas been pointed out also as a suitable instru‐ment for supporting the growth of Smart Citiesand Communities in the EU according to thestrategies promoted by the European Commu‐nity through the arising Horizon 2020 frame‐work. 10
  11. 11. Self‐evaluation tool The Self‐Evaluation tool (SET) is a tool to help the public adminstra‐ tion to measure their current level in the context of Digital Local Agenda. SET is one part of Common methodology towards DLA. Answers to the questions are translated within the tool into evalua‐ tion of the level of certain aspects of application of the e‐society in the area and, also, suggestions how the situation could be improved For more information, further. Decision on what will be applied is still left to the adminis‐ please visit: tration – the tool can only provide help for deciding. Questions may contribute to the evaluation of different priorities (up to 6) and each priority evaluation has input from several ques‐ tions (2‐5). This makes the tool more rough and less dependant on not answering all questions. Still, we suggest to try to answer to all questions. The case studies and communication of the DLA Self‐evaluation tool (SET) brought out suggestions: 1) To add more metadata and guidelines for the use of the tool, 2) To make the tool more usable with widening the list of the soft‐ ware versions useful for application of the SET; and 3) To re‐evaluate some of the scoring options and questions used in the tool. The final version of the tool is available at 11
  12. 12. PILOT PROJECT DESCRIPTION Location: BARCELOS, PORTUGAL 1. OBJECTIVES OF THE PROJECTThe Municipality of Barcelos was the Local Municipality selected to test themethodology of implementing a DLA, which led to a strategic document "Di‐gital Agenda for the Municipality of Barcelos." 2. WHAT ARE THE OBTAINED RESULTS?This project was developed in 2012 and began with an internal analysis of thecurrent situation in which the CM Barcelos was and the target to be achievedin the near future, taking into account the work already done and the resour‐ces affected and affect.So we started by an analysis of the internal services of the Office of Adminis‐trative Modernisation and Services of the Municipal, which was complemen‐ted by external constraints. Also were identified Others Organizations,Institutions and Services that have been considered they were or should bepartners in this project and with which they would have to coordinate effortsand engage in the strategic plan. Then drew up an exhaustive survey and iden‐tification of all projects that each of these partners had ongoing or completed.It was always considered the possibility and interest of integration of internal 12
  13. 13. projects in Local Digital Agenda, which was engaging and unifying as a channelof communication and interaction with Citizens.In the analysis of resources and strategy, was employed as self‐assessmenttool the SET. Although it was pointed out some limitations of this tool, its usewas positive and gave a strong contribution to the identification of the maindifficulties that the Services had, albeit the vast majority were already iden‐tified, thus, confirmed this analysis.As a result, the team prepared a bilingual document (Portuguese and English),entitled "Barcelos ‐ Digital Local Agenda". In its content, the document startsby " to describe this reality and mention the several existing projects and iden‐tify valuable accomplished assets. " In projects related to the national pro‐gram "Simplex autarkic", is stated that " The option for internal integration istotal. All our projects share the same database, in its research function aswell as when changing or uploading data, therefore, in many cases, each pro‐ject is a theme interface of a global repository of information. The public ser‐vice which is provided to the population is also our final goal since we choseto share information in partnerships, such as the Local Water Supply UtilityService and Sanitation Treatment and other Telecommunications, Electricityand Gas Institutions, among others”.Aspects related SPOC (single point of contact) are referred to by declaringthat " We aim to create a single point of contact for which our financial andhuman resources will be guided….. We also aim, in three years’ time, to createan intelligent assistance platform, in which the citizen will find answers to 13
  14. 14. their questions and doubts”, which goes completely to meet the defined someyears ago by the European Commission, as SPOC. In this same document,were identified the two major projects in execution, the institutional sitesand nine development projects. For each of these projects was elaborated aproject sheet, which contains the resources affected, the results achieved,the status of the project and improvements.The Municipality of Barcelos believes that with this project, reinforced the in‐terest in implementing a DLA, aligning the strategy for Northern Portugal,with the CCDR‐N and with the Eixo Atlantico, where interoperability withother partners and even municipalities will surely make more sense and moreuseful and efficient. 3. TO WHAT EXTEND IS OUR PILOT ACTION TRANSFERABLE TO OTHER REGIONS?The pilot project developed in Barcelos may be transferable to other regions,as it collected experiences and sensibilities that are considered important.Thus, a substantial part of the results of this pilot project can be applied inother local authorities of similar size to that of Barcelos.Although, neither the results were very different from what was expected,neither tool (SET) can be considered completed and optimized, the metho‐dology employed highlighted the difficulties, restrictions, limitations felt, andallowed a better and more appropriate identification of partnerships the de‐velopment of DLA. 14
  15. 15. PILOT PROJECT DESCRIPTION Location: Western Macedonia, Greece and in Municipality of Servia‐Velvento, Greece DLA implementation in the Region of Western Macedonia, Greece and in Municipality of Servia‐Velvento, GreeceThe DLA Methodology that was produced within the context of the DLA pro‐ject was pilot tested in the Region of Western Macedonia, Greece and in Mu‐nicipality of Servia – Velvento, Greece. The main findings from theimplementation of the case studies are presented in the following sections. CASE STUDY: Municipality of Servia ‐ VelventoThe testing of the DLA common methodology at the Municipality of Servia –Velvento revealed the main areas of priorities. Initially, the main goal was setand referred the provision of services that can be extensively used by citizens,thus saving time and reducing administrative costs. The vision for implemen‐ting the DLA is the provision of high quality digital services for the citizens thatcan use what is offered for their own good.The critical success factors are three. First of all, necessary funding is very im‐portant in order to facilitate success of the DLA implementation. Another cri‐tical factor is the political initiative, which is the will of the current and futurecity councils to follow a solid plan for sustainable growth in the area of digitalcommunications. The last critical factor is the public awareness, the impor‐tance that is carried into the factor formed by the readiness of citizens to de‐ploy various digital services. Furthermore, there are four strategic goals 15
  16. 16. identified, and for each strategic goal there is a selected action line. Thestrategic goals identified include the infrastructure, the staff training, serviceimplementation and finally the citizen training. CASE STUDY: Region of Western MacedoniaThe DLA, implemented in the Region of Western Macedonia revealed a va‐riety of issues. The RWM based on the results of the pilot DLA will attemptto address and improve most of the Region’s main services provided to thecitizens and the companies. The vision for implementing the DLA is the pro‐vision and the use of sophisticated on‐line services for the Region’s respon‐sibilities.Some of the critical success factors are the funding sources and the relevantEU policies (LA, RIS3). Other critical success factors are the technologicalaspects, the dissemination of actions, the education and the vocational trai‐ning. The strategic goals of the DLA implementation include making admi‐nistration more efficient with the use of ICT, advancing active citizenship,the ICT efficient administration and ensuring that sufficient infrastructuresexist in all areas such as fast, reliable infrastructures (networks) providinghigh‐speed and secured access to e‐services. 16
  17. 17. SC Meetings Venue Date1ST Kozan 03.11.20102ND Tartu 05.05.20113rd Atholone 24.11.2011 Porto. 2012 November4TH Porto 12.11.2012 TSC Meetings Venue Date 1ST Brussels 27.05.2010 Tartu. 2011 May 2ND Brussels 05.10.2010 3rd Santiago de Compostela 02.03.2011 4TH Brussels 20.09.2011 5TH Stuttgart 20.03.2012 TECHNICAL Brussels 10.05.2012 C3 MEETING 17
  18. 18. Final ConferenceThe DLA project Final Conference was held inEmpoli (Tuscany‐Italy) on 24th October 2012with the title “How to build a Digital LocalAgenda: from theory to practice”. The Confe‐rence represented the final act of a three‐yearsproject period where DLA partnership ‐ 11 part‐ners coming from 9 different EU countries ‐jointly worked for exchanging experiences andproviding a Common Methodology for facilita‐ting the building of a Digital Local Agenda in a Empoli. 2012 Decemberwhatever European local administration. lights problems and exchange solutions forConference aimed to point out the Digital Local Agenda a wide integration and use of the Digitalas a suitable “instrument” for supporting the growth Agenda in every countries. Attendances,of Smart Cities and Communities in the EU according coming from 10 EU countries, was alsoto the strategies promoted by the EC through the new warmly encouraged to participate to theHorizon 2020 framework: together with the presenta‐ DLA project Open Consultations so to cantion of the project final results, the panel discussion be active part of the process of building ofwas focused on the exchanging of experiences on “how a Common Methodology for the develop‐to build a DLA ….” including ongoing regional/national ment of the DLA.strategies and running activities performed atlocal/municipality level for its development. Opened Tuscany regional authority finally used thisby the representatives of the 11th hosting local admi‐ occasion to announce the launch of itsnistration, Conference agenda was divided in three new and first Digital Regional Agendasessions with a final round table where more than 60 which will draft the guidelines for everystakeholders among high level regional representati‐ local municipalities for implementing ownves, technical experts, local municipalities opened a digital agenda.discussion with DLA project partners aiming to high‐ Empoli. 2012 December
  19. 19. WEB SITEThe web of the Digital Local Agenda (DLA) is the digital tool of communicationand information of this project funded by the European program INTERREGIVC. It consists of various sections (local and general news, schedule, last ar‐chives, links, gallery, documentation and final result) as well as a newsletterevery six months, a link to a public consultation about the draft and a calendarwhith the events related to information and communication technologies(ICT). In the section "news" there have been created two subparts, one with local news of every region to which the partners be‐ long and another one of general news. Both subparts inform about the advances and new projects that arise regarding the ICT and their policies and levels of implementation. In the section " final result " there can be consulted the conclusions in regards to the project of the DLA after more than three years of team work. The aim of the web of the DLA is to establish an agile com‐ munication among its 11 partners, who belong to nine diffe‐ rent countries, in order to identify priorities, exchangeexperiences, create a general design transferable to every region, elaborate acommon methodology to adapt the DLA to every local situation, involve allthe people interested in the project and in the process of building a DLA andstate the basis for a future collaboration.After a few more than two years of running, the web of the DLA has been con‐solidated as a platform from which the partners of the project have had theopportunity to share and show their works, as at the same time it has been asource of information for anyone interested in the field of communicationtechnologies. 19