Why understand ta updated v1.2

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Transaction Analysis

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Why understand ta updated v1.2

  1. 1. Why understand TA?
  2. 2. Why understand TA? People are OK as long as each person has validity, importance and equality of respect. Everyone (with only few exceptions) has full adult capability to think. People decide their story and destiny. The aims of TA is problem solving as opposed to avoidance or passivity and learning to make the right choices. The ultimate objective of TA is „You are OK, I am OK‟. Mastering TA empowers you with Tactful Awareness!
  3. 3. TA Is a model for explaining why and how:  People think like they do  People act like they do  People interact and communicate with others like they do TA published works can be found in the following books:  Games People Play (Dr. Eric Berne)  I’m OK - - You’re OK (Dr. Tom Harris)  Born to Win (Dr. Dorothy Jongeward)
  4. 4. Most Successful People . . . Are psychologists first, being students of „people‟, sensitive to feelings and emotions, not anxious to rush into engagements until they know the kind of person they are dealing with. Understand people:  Because they are different. What appeals to one person may not work with another.  They must buy into you before what you propose. Are excellent communicators  Emphasis is on the „body language‟ and not the literature!!
  5. 5. TA Has 4 life positions:  I‟m OK; you‟re OK  I‟m not OK; you‟re OK  I‟m OK; you‟re not OK  I‟m not OK; you‟re not OK Individuals need to feel adequate (satisfied)
  6. 6. TA Is based on:  Ego Drive Distinct Ego states 1) Adult 2) Parent 3) Child
  7. 7. Adult Ego State Relating as equals  Reasons dominating Emotions Decisions made on  Logic  Computations  Probabilities  etc.,.
  8. 8. Parent Ego State Telling others „WHAT‟ or „HOW‟ to do.  Caring  Shouldering Responsibility  Working to Succeed  Anger  Fault Finding  Etc are all found within the Parent Ego state.
  9. 9. Parent Ego State Nurturing Parent  Sympathetic, caring views.  Eg: Let me show you ………………… Critical Parent  Fault finding, judgmental, conflicting views.  Eg: Questioning, Comparing, Know it all, Do as I say approaches.
  10. 10. Child Ego State Being submissive, throwing temper tantrums and flaunting authority.  Distractible  Fun  Shy responsibility  Taking/following instructions  Curiosity  Explore  Child-like examples Impulsive Happy Curious Self-centered Pleasure seeking Eager to please Angry Rebellious Fearful
  11. 11. Child Ego State Natural  Pleasure seeking, Happy State Adaptive  Taking/Follow instructions, Good desciple Rebellious  Curiosity, Break away from norm, Creative
  12. 12. Ego Portraits People have favorite, preferred ego state, depicted by larger circle in a diagram Parent Adult Child P P P A A A C C C
  13. 13. Human Interaction Analysis A transaction = any interaction or communication between 2 people People send and receive messages out of and into their different ego states How people say something (what others hear?) just as important as what is said Types of communication, interactions 1) Complementary 2) Crossed 3) Ulterior
  14. 14. What Does That Mean? This morning, Ram said to Sita, “Why don‟t I take you to dinner tonight?” To explain what Ram meant, likely depended on how he asked the question.
  15. 15. Intonations: It‟s the Way You Say It!Placement of the emphasis What it meansWhy don‟t I take you to dinner tonight? I was going to take someone else.Why don‟t I take you to dinner tonight? Instead of the guy you were going with.Why don’t I take you to dinner tonight? I‟m trying to find a reason why I shouldn‟t take you.Why don‟t I take you to dinner tonight? Do you have a problem with me?Why don‟t I take you to dinner tonight? Instead of going on your own.Why don‟t I take you to dinner tonight? Instead of lunch tomorrow.Why don‟t I take you to dinner tonight? Not tomorrow night.
  16. 16. Types of transaction  Complementary  Crossed
  17. 17. Complementary „Transactions‟ Interactions, responses, actions regarded as appropriate and expected from another person. Parallel communication arrows, communication continues. Example 1: # How much time do you have? # I‟ve got 10 mins. P P A A C C
  18. 18. Complementary „Transactions‟Example 2: Single response # You‟re late again! P P # I‟m sorry. It won‟t happen again. A A C C
  19. 19. Crossed „Transactions‟ cont‟d Interactions, responses, actions NOT regarded as appropriate or expected from another person. Crossed communication arrows, communication breakdown.Example 3: # You‟re late again! # Yeah. I know. I had a flat tyre. P P A A C C
  20. 20. Crossed „Transactions‟Example 4: # What time is it now? # There‟s a clock on the wall, why don‟t you figure it out yourself? P P A A C C
  21. 21. Implications of TA Develop strategies based on Ego situations Try for the „Best‟ communication exchange  Responding in „complementary‟ manner  Most effective decisions are always in adult to adult transaction Strokes or positive interactions are extremely important  Greet with a smile (first interaction)  Touch (handshake, pat on back)  Give compliments whenever possible!  Listen more than talk!
  22. 22. Become a „Response Able‟ Person Recognize you cannot control others behavior. But you can affect their behavior by the way you respond to them Remember you control your own behavior and thoughts. 1) Keep things in perspective  Don‟t sweat small stuff  Give it test of time  Ask if it‟s happened before  Distinguish what can be changed from what can‟t  Focus on haves vs. have nots (only 10% of people in the world know what want) 2) Have realistic expectations  Life is not fair or perfect  Bad (good) things happen, usually don‟t last forever  Things don‟t always go according to plan  People don‟t always act as you‟d like (remember ego state explanations)
  23. 23. TA on Mind & Emotions Happiness, Optimism , State of Sadness Pessimism Mind Internal Energy Excitement, Emotions Pleasure, Anxiety External Grief Energy
  24. 24. TA Provides for Inter-dependence C Fear P Inter- dependence People A A Respect Work Quality streamlined Process Product
  25. 25. TA Helps to Build Emotional Intelligence 95% of normal humans have scores of 70 - Work Life 135 IQ Balance Response EQ Ability 2 Knowledge QI
  26. 26. Use TA to Deal with Difficult Customers Keep „adult‟ ego state in control of yourself. Don‟t get defensive, argumentative, emotional. Don‟t take it personal. (Most problems comes from this!) Move cautiously, stay cool, remember complementary transactions and strokes. Do not need to take continued abuse. (TA does not mean take abuse!!!!) If handled well (e.g. did not embarrass customer, allow them to take something out on you), can turn out to be positive later.
  27. 27. TA Sales Quotes: When a relationship is right, details are negotiable When tension is high, details become obstacles.
  28. 28. TA Sales Rules: Rule #1: The customer is never wrong. Rule #2: If the customer is wrong, read rule #1.

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