Consumer Protection Act 1986 by Vidhya S Menon

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Consumer Protection Act

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Consumer Protection Act 1986 by Vidhya S Menon

  1. 1. CONSUMER PROTECTION By Vidhya S Menon
  2. 2. Consumer protection means safeguarding the interest and rights of consumers The most common business malpractices leading to consumer exploitation are:  Sale of sub standard goods  Sale of duplicate goods  Charging more than the Maximum Retail Price (MRP) fixed for the product  Supply of inferior services  Hoarding and Black marketing leading to scarcity and rise in price
  3. 3. EXAMPLES OF CONSUMER EXPLOITATION IN INDIA  The supply of cooking gas cylinder to the consumers is found to be underweight  The after sales service provider of the television set charged Rs.200 as service through he repaired the set within the warranty period  The ticket issued to different passengers on the same day for the same journey showed the same seat number
  4. 4. NEED FOR CONSUMER PROTECTION  Social Responsibility  Multiple Objectives  Stakeholder Approach  Theory of Trusteeship  Survival and Growth  Customer Satisfaction
  5. 5.  The Right to Safety  The Right to be Informed  The Right to choose  The Right to be Heard  The Right to seek Redressal  The Right to Consumer Education
  6. 6. Methods Of Consumer Protection  Self Regulation By Business  Consumer Associations  Government Control
  7. 7. The Consumer Protection Act 1986  District Forum  State Forum  National Forum
  8. 8. District Forum  The district forum consist of a chairman and two other members one of whom shall be a woman  A written complaint can be filed by the consumer against the opposite party where the value of goods and services and the compensation claimed does not exceed Rs. 20 lakh  The district forum send the sample of goods for testing in a laboratory and after being satisfied that the goods are defective they issue an order to either resolve or replace the goods  In case the aggrieved party is not satisfied with the order he can appeal to the state commission before 30 days
  9. 9. State Forum The State forum consist of a president (High Court Judge)and two other members one of whom shall be a woman A written complaint can be filed by the consumer against the opposite party where the value of goods and services and the compensation claimed less than Rs. 20 Lakh and does not exceed 1 Cr. The district forum send the sample of goods for testing in a laboratory and after being satisfied that the goods are defective they issue an order to either resolve or replace the goods In case the aggrieved party is not satisfied with the order he can appeal to the National commission before 30 days
  10. 10. National Forum The State forum consist of a president (Supreme Court Judge)and two other members one of whom shall be a woman A written complaint can be filed by the consumer against the opposite party where the value of goods and services and the compensation claimed more than 1 Cr. The district forum send the sample of goods for testing in a laboratory and after being satisfied that the goods are defective they issue an order to either resolve or replace the goods In case the aggrieved party is not satisfied with the order he can appeal to the Supreme court before 30 days
  11. 11. THANK YOU.........

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