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Anger Management<br />Victoria Wors, Facilitator<br />
Class Facilitator<br />Victoria Wors, SPHR<br />BBA and MS in Human Resources Management<br />Certified Birkman Method® Co...
Currently consultant to small and mid-sized businesses to improved communications within teams and between specific indivi...
Retained Human Resources Consultant to Premiere Employee Services, a St. Louis PEO</li></li></ul><li>Anger’s Impact on Bus...
Ten Steps in Controlling Anger<br /> Identify who is angry<br />Identify why they are angry<br />Find solutions to organiz...
Ten Steps in Controlling Anger<br />Learn to control stress and anger appropriately<br />Manage organizational stress and ...
Step #1<br />Learn to identify behaviors that can signal an anger challenged manager or co-worker, etc. <br />(head down, ...
Step #2<br />Conduct an investigation<br />
Step #3<br />Do not “look the other way”<br />
Step #4<br />Leadership comes from the top down and must address the issues with resolve <br />
Step #5<br />All Managers require training, support, and good leadership.<br />Train to speak less and listen more when an...
Step #6<br />Train all employees on the tools needed to manage their own individual stresses and anger <br />
Step #7<br />Learn how to manage your organization’s transitions <br />
Step #8<br />When an individual is identified  as having an anger management challenge, assist your personnel with a anger...
Step #9<br />Tolerating anger displays or violence is dangerous<br />
Step #10<br />Create venues that allow people to be heard <br />
Handling an Anger Prone Boss<br />Don’t downplay their anger<br />Stay focused on the facts and be the voice of reason<br />
Moving Beyond Anger<br /><ul><li>A leader must learn to express all of their emotions appropriately.
If anger is expressed it should be done so maintaining respect for individuals.</li></li></ul><li>In Summary to Control An...
In Summary to Control Anger<br />Admit one of your own poor decisions before pointing out a similar error by others<br />M...
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Anger Management

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How to handle situations where emotions border on &quot;out of control&quot;.

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Anger Management

  1. 1. Anger Management<br />Victoria Wors, Facilitator<br />
  2. 2. Class Facilitator<br />Victoria Wors, SPHR<br />BBA and MS in Human Resources Management<br />Certified Birkman Method® Consultant<br /><ul><li>Human Resources Professional with numerous years in various industries and working with different levels and cultures.
  3. 3. Currently consultant to small and mid-sized businesses to improved communications within teams and between specific individuals using the Birkman Assessment tool
  4. 4. Retained Human Resources Consultant to Premiere Employee Services, a St. Louis PEO</li></li></ul><li>Anger’s Impact on Business<br />Employees don’t like to be yelled at<br />Frequent angry outbursts damage the relationship between boss and employee<br />The employee will take necessary steps in the future so as not to incur the wrath of their boss <br />Breakdown in workplace communication not only for the boss and the employee, but for the organization<br />
  5. 5. Ten Steps in Controlling Anger<br /> Identify who is angry<br />Identify why they are angry<br />Find solutions to organizations&apos; culture as it pertains to anger<br />Train leaders to create a culture of civility<br />Train managers to identify anger and manage teams/individuals with issues<br />
  6. 6. Ten Steps in Controlling Anger<br />Learn to control stress and anger appropriately<br />Manage organizational stress and transition management<br />Create an anger management program with clear goals<br />Take immediate action: Zero tolerance of anger and violence<br />Offer ways to speak out safely about issues to prevent anger and violence (be open to creative solutions)<br />
  7. 7. Step #1<br />Learn to identify behaviors that can signal an anger challenged manager or co-worker, etc. <br />(head down, quiet, not making eye contact, etc.). <br />
  8. 8. Step #2<br />Conduct an investigation<br />
  9. 9. Step #3<br />Do not “look the other way”<br />
  10. 10. Step #4<br />Leadership comes from the top down and must address the issues with resolve <br />
  11. 11. Step #5<br />All Managers require training, support, and good leadership.<br />Train to speak less and listen more when an individual becomes angry <br />
  12. 12. Step #6<br />Train all employees on the tools needed to manage their own individual stresses and anger <br />
  13. 13. Step #7<br />Learn how to manage your organization’s transitions <br />
  14. 14. Step #8<br />When an individual is identified as having an anger management challenge, assist your personnel with a anger management program rather than replacing these people or expecting and outside agency to fix your &quot;problem.”<br />
  15. 15. Step #9<br />Tolerating anger displays or violence is dangerous<br />
  16. 16. Step #10<br />Create venues that allow people to be heard <br />
  17. 17. Handling an Anger Prone Boss<br />Don’t downplay their anger<br />Stay focused on the facts and be the voice of reason<br />
  18. 18. Moving Beyond Anger<br /><ul><li>A leader must learn to express all of their emotions appropriately.
  19. 19. If anger is expressed it should be done so maintaining respect for individuals.</li></li></ul><li>In Summary to Control Anger<br />Be proactive instead of reactive<br />Be slow to anger-especially over petty issues<br />Instead of telling people they are wrong, point out mistakes indirectly<br />Look for some type of common ground as soon as possible.<br />If you find that you are in the wrong, admit it.<br />
  20. 20. In Summary to Control Anger<br />Admit one of your own poor decisions before pointing out a similar error by others<br />Mend fences whenever possible<br />
  21. 21. Thank-You<br />For more information please contact:<br />Victoria Wors<br />victoriawors@worsconsulting.com<br />www.worsconsulting.com<br />

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