CANADA POST CORPORATION
Created by:
Victoria Lutic
Tarun Kumar
Halima Siddiq
Asim Rauf
1. Executive Summary 2. Mission Statement
3. Code of Conduct 4. History
5. Organization Structure 6. Management Structure
...
Type Crown corporation
Industry Courier
Founded 1867
Headquarters Ottawa, Ontario, Canada
Key people Deepak Chopra, Presid...
Outside of its letter service, CPC competes
directly with other suppliers and has the same
flexibility enjoyed by private-...
Canada Post is basically a post agency, its mission is collection,
transmission, and delivery of messages on a right time,...
Canada Post’s corporate values reflect the
principles, beliefs and aspirations that guide
our behaviour and shape our cultu...
Equality in Employment:
Canada Post makes its employment decisions based on each
person’s qualifications and abilities, and...
Workplace Safety and Health:
Canada Post makes every effort to work with employees and bargaining
agents to make our workp...
History
Organization Structure
Set targets in the Service
Charter and the Financial
Framework;
Approve prices in the
exclusive pri...
Management Structure
Deepak Chopra
President and Chief
Executive Officer
Kerry Munro
Group President
Digital Delivery Netw...
Lower your costs and improve your
service
... the leaders in supply chain
management aim for nothing less
Canada Post Supp...
Supply Chain Management
Business to business/consumer (B2B/B2C) and direct to store (DTS) logistics
SCI Logistics provides...
IT infrastructure: mySAP Business Suite
Change CPC from function-based organization into process- based, and from informat...
E-Commerce & M-Commerce
Canada Post e-commerce
Solutions www.canadapost.ca/ecommerce can help
savvy online retailers creat...
Revenue: 2012 of $ 7,529 million and 2011 of $ 7,484 million
Net Income/(loss): 2012 of $ 94 million and 2011 of $ (188) m...
SWOT Analysis
Strengths
• Offer the best reasonable
prices
• Advanced technologies
• Enhanced efficiency at each
transacti...
Canada Post is a Crown Corporation with mandate from
Government of Canada to self-sustain financially and to provide
affor...
58 percent of its retail outlets remain corporate-
owned and operated.
Canada Post has released an integrated Five-point
A...
The extension of door-to-door delivery to all Canadian households.
A clear directive to Canada Post to expand into new ser...
THANK YOU
Upcoming SlideShare
Loading in …5
×

CPC Supply Chain Management

1,278 views

Published on

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,278
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
14
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

CPC Supply Chain Management

  1. 1. CANADA POST CORPORATION Created by: Victoria Lutic Tarun Kumar Halima Siddiq Asim Rauf
  2. 2. 1. Executive Summary 2. Mission Statement 3. Code of Conduct 4. History 5. Organization Structure 6. Management Structure 7. Supply Chain Management 7.1 Information Technology Systems 7.2 E-Commerce & M-Commerce 8. Financial Statements 9. SWOT Analysis 10. Conclusions & Recommendations TABLE OF CONTENTS
  3. 3. Type Crown corporation Industry Courier Founded 1867 Headquarters Ottawa, Ontario, Canada Key people Deepak Chopra, President and CEO Marc Courtois, Chairman of the Board Products Courier express services Freight forwarding services Logistics services Employees 71,000 Website Canadapost.ca Executive Summary
  4. 4. Outside of its letter service, CPC competes directly with other suppliers and has the same flexibility enjoyed by private-sector enterprises to move in and out of markets and services. Canadian postal administrations have been providing parcel services since 1859. In 1990 the CPC formed Canada Post Systems Management Ltd (CPSML) to market Canada Post systems and technology worldwide. CPC and its affiliate Purolator Courier Ltd collected, processed and delivered 9.23 billion pieces of mail and parcels during the 1997-98 fiscal year. Together with its affiliated companies, Canada Post ranks 32nd among Canadian businesses in terms of revenue and is the 5th largest employer in Canada, with 63 000 full and part- time employees. Executive Summary
  5. 5. Canada Post is basically a post agency, its mission is collection, transmission, and delivery of messages on a right time, letters and documents from one place to another. The company's service include ePost, PostCS and Boarder free. It operates three lines of business such as Transaction Mail, Parcels and Direct electronic communications. Vision: Canada Post will be a world leader in providing innovative physical and electronic delivery solutions, creating value for our customers, employees and all Canadians. Our Values: Transformation - a change into someone or something completely different to win in the market place. Customer- Serve customer with pride, passion and the golden rule when dealing with such a situation is customers are always right. Integrity- act with responsibility and its a concept of actions, principles, values, methods. Respect- Treat each other with fairness, taking care of each other respect while you do something. Safety- Main point is what we do, making sure everyone is safe and have healthy environment for all the stake holders. Mission Statement
  6. 6. Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture. Building and maintaining trusted relationships with employees, customers, partners, suppliers and our shareholder is fundamental to our business, our reputation, and our success. Harassment: Every Canada Post employee has the right to a workplace free from harassment. This includes harassment based on a person’s race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability (including previous or present drug or alcohol dependence), or pardoned conviction. Code of Conduct
  7. 7. Equality in Employment: Canada Post makes its employment decisions based on each person’s qualifications and abilities, and not on race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability (including previous or present drug or alcohol dependence), or pardoned conviction. Canada Post makes reasonable individual accommodation for qualified individuals with known disabilities or other special needs. Conflict of Interest: Canada Post expects its employees to act in a way that preserves and enhances its reputation as a trusted provider of service. The honesty and impartiality of Canada Post employees should never be in doubt. Code of Conduct
  8. 8. Workplace Safety and Health: Canada Post makes every effort to work with employees and bargaining agents to make our workplaces as safe and healthy as possible. Canada Post provides resources and programs through Occupational Health Services and the Employee Assistance Program to foster healthy lifestyles, assist employees and family members who may be experiencing difficulties in their personal or work lives, and help to safely reintegrate disabled employees into the workforce. Marketing and Competitive Practices: Canada Post competes vigorously but fairly in the marketplace to provide products and services of good value, generate a profit and ensure the company’s future growth. Privacy: Canada Post protects the privacy of employees, customers and business partners who share information with the corporation. Code of Conduct
  9. 9. History
  10. 10. Organization Structure Set targets in the Service Charter and the Financial Framework; Approve prices in the exclusive privilege area; Authorize expenditures and investment above a certain threshold; Limit the Board’s borrowing authority to a certain level; Approve corporate plans and budgets and required dividends. Establish a scorecard for corporate performance.
  11. 11. Management Structure Deepak Chopra President and Chief Executive Officer Kerry Munro Group President Digital Delivery Network Jacques Côté Group President Physical Delivery Network Canada Post Corporation Management also includes: • 7 Senior Vice- Presidents, including head management of Innovapost Inc. André Turgeon • 12 Vice- Presidents
  12. 12. Lower your costs and improve your service ... the leaders in supply chain management aim for nothing less Canada Post Supply Chain Management portfolio includes: Order Management Warehousing Fulfillment Reverse Logistics Transportation Supply Chain Management
  13. 13. Supply Chain Management Business to business/consumer (B2B/B2C) and direct to store (DTS) logistics SCI Logistics provides multi-channel fulfillment solutions for businesses of all sizes. Fast and flawless order execution ensures that your inventory is accurately managed, orders are quickly picked and packed, and returns are processed promptly—saving your company time and money. Manufacturing, technology, and communication Progistix Solutions Inc. specializes in building end-to-end logistics solutions for the manufacturing, technology and communication industries, including the development of Critical Parts Networks (CPN) and Field Technician fulfillment processes. Progistix has proven experience helping large companies shrink product lifecycles, support multi-channel distribution, and provide after-market maintenance support. Customized transportation services First Team Transport provides specialized transportation services for high-value and sensitive cargo throughout Canada, along with dedicated contract transportation and freight management solutions.
  14. 14. IT infrastructure: mySAP Business Suite Change CPC from function-based organization into process- based, and from information - rich environment to a rich -knowledge environment Implemention of mySAP Enterprise Portal; mySAP Customer Relationship Management (mySAP CRM); mySAP E-Procurement; mySAP Business Intelligence (mySAP BI); and industry-related applications from the SAP for Retail and SAP for Technology portfolio of software and services Permits Canada Post to align access channels with customer needs, and in so doing, optimizes the sales and service functions. As a result, the sales force has been relieved of time- and cost-intensive customer interactions. Canada Post's Address Improvement Program (AIP) The Address Improvement Program (AIP) is a new address repository being created by Canada Post to ensure that the address data they collect for use in the postal code database is accurate and complete. As part of this effort, a new single database called the Address Management System (AMS), containing all the mailing addresses in Canada, is being created. Project Management System - Delivering Postal Transformation Undertook a $2B+ Postal Transformation (PT) program to modernize and streamline its operations while maintaining its high level of service Information Technology Systems
  15. 15. E-Commerce & M-Commerce Canada Post e-commerce Solutions www.canadapost.ca/ecommerce can help savvy online retailers create the best possible online shopping experience — from browsing through checkout, purchase, delivery and even product returns. M-Commerce (2012 data) • Canadians conducted over 23.7 million transactions on the app • 26,000 users access their epost account via mobile app • 15 million times to track a package • 1.2 million check ups for post office locator
  16. 16. Revenue: 2012 of $ 7,529 million and 2011 of $ 7,484 million Net Income/(loss): 2012 of $ 94 million and 2011 of $ (188) million. The increase of income from 2011 to 2012 is due profit on accounting gains of $ 127 million. Liquidity: Cash and cash equivalents of $298 million as December 31,2012- an increase of $27 million compared to December 31,2011 Assets: in 2012 have total of $ 7,018 million comparing with 2011 of $ 6,744 millions. Mainly due to PP&E acquisitions and acquisitions in Logistics segment. Liabilities: increased in 2012 to $9,666 million comparing with $8,375 million in 2011, due to actual losses on pension, employment and other benefit plans, customer prepayments and corporate restructuring at Purolator Financial Statements
  17. 17. SWOT Analysis Strengths • Offer the best reasonable prices • Advanced technologies • Enhanced efficiency at each transaction Opportunities • Reduction of Administrative costs • To keep updated and performed the mySAP system • Low cost strategy Weakness • Huge Data management required • Additional investments required Threats • Negative publicity • Loss of supplier 'support • Difficulties of internal users to adapt to new IT systems
  18. 18. Canada Post is a Crown Corporation with mandate from Government of Canada to self-sustain financially and to provide affordable prices and good quality services. CPC operates the largest retail network in Canada CPC is a component of Group of Companies that additionally includes SCI Logistics, Purolator Holding Ltd., and Innovapost Inc. The past years CPC shows losses in its revenue that’s why made decision to make changes in their strategy, policy and the future views A retail franchise model was implemented placing full service postal outlets within a host business (postal outlet within a drugstore, supermarket, etc.). Franchise stores are more productive in terms of revenue, traffic counts, and cost. Conclusions
  19. 19. 58 percent of its retail outlets remain corporate- owned and operated. Canada Post has released an integrated Five-point Action Plan that will form the foundation of a new postal system designed to meet the needs of busy Canadians. The implementation of this plan means Canada Post can return to financial sustainability by 2019. Conclusions
  20. 20. The extension of door-to-door delivery to all Canadian households. A clear directive to Canada Post to expand into new service areas. Redefying their role in new economy To make investments that will drive higher performance To improve their digital products for digital economy To improve the effectiveness of customers’ Direct Marketing mail campaigns To improve shipping and delivery services to the on-time point To improve and maximize productivity of service agents, call centers and security of the mail Recommendations
  21. 21. THANK YOU

×