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Training for the 21st Century


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Technical training no longer benefits from the traditional longer learning formats. As more companies shift to an agile development process, technology is constantly evolving and training content is often out-of-date before the course is complete. Learning managers are grappling with how to keep up with rapid development cycles when product features are often not approved until right before training is scheduled to be released, while still accommodating feedback from multiple stakeholder groups, each with their own point of view. At the same time, attention spans are shrinking and learners are craving quick learning moments when and where it’s convenient for them -- between meetings, while traveling or at home on the couch. Adapting to this new style of learning can be tricky at first, but with a good roadmap it can be done, and the boost in turnaround time, engagement and retention make it worth the effort.

To help you make this shift, this presentation will discuss:
• The trends and challenges in technical training driving adoption of quick learning modules, as well as an overview of the best rapid learning development tools
• Tips for accommodating multi-generational and multi-national learners and increasing learning engagement and retention
• Best practices for managing workflow, stakeholder communications and distributed workgroups

Published in: Business, Technology
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Training for the 21st Century

  1. 1. TRAINING FOR THE 21ST CENTURY Establishing an Efficient Technical Training Process
  2. 2. YOUR SPEAKERS Evan Stuckless, Learning Solutions Mgr. Nic McMahon, VP Learning Scott Herber, Executive VP SH
  3. 3. WELCOME Agenda – Technical training trends and challenges – Best practices for supporting performance – Q&A SH
  5. 5. NM TRENDS IMPACTING LEARNING 60-80% of product development teams today use Agile By 2020 there will be an unprecedented 5 generations in the workforce 3 of 5 workers say they don’t need to be in the office to be productive Budgets are tight
  6. 6. WHAT DOES THIS MEAN FOR LEARNING? – Provide real-time information for volatile content NM Don’t forget…above all content needs to be engaging – Synchronize E2E/onboarding with product updates – Provide learning content to diverse and distributed audience
  7. 7. Training Intervention Learning Learning Outcomes Results On-the-job, Just-in-time Learning Prompting LEARNING LANDSCAPE MODEL: Dr. William Thalheimer ES Performance Situation On-the-Job Performance Remembering
  9. 9. BEST PRACTICE 1: USE RAPID DEVELOPMENTTOOLS Rapid Dev tools increase flexibility and responsiveness ES
  10. 10. BEST PRACTICE 2. GET YOUR ID IN THE SCRUM EARLY Early ID SME Involvement Eliminate Duplication & Waste ES
  11. 11. BEST PRACTICE 3: MODULARIZE YOUR CONTENT Use Templates and Shells to ease updating and reduce cost. ES
  12. 12. BEST PRACTICE 4: SPACING CONTENT AND BUDGET Factor multiple touches, refreshers and checks into a holistic learning cycle NM
  13. 13. • Develop style guides and glossaries • Stay reasonably neutral with iconography and stories • LeverageTranslation Memory GOING GLOBAL? NM
  14. 14. CISCO EXAMPLE Modular content for flexibility and efficiency Simplified and Limited Learning Goals per module ID as SME and early involvement in release cycle NM
  15. 15. SUMMARY Quick learning modules are key to engaging and educating an increasingly diverse workforce and keeping up with product updates and releases. SH
  16. 16. SH
  17. 17. RESOURCES • Game On: Game Based Learning Guide • Micro Learning for Effective Training brief.php • Multigenerational Learning learning-brief.php SH
  18. 18. THANK YOU! We hoped you enjoyed the presentation. SH