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Tracking Emotions at Work

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Slides of my presentation at the Quantified Self Europe Conference, November 2011, Amsterdam. We presented and discussed several approaches to capturing emotions in workplace environments, as well as some of the challenges that they involve. These approaches are part of the MIRROR Project, whose main goal is supporting reflective learning at work, by creating an easily used set of applications ('Mirror' apps), that enable employees to learn lessons from their own and others experiences to perform better in the future.

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Tracking Emotions at Work

  1. 1. Tracking Emotions at WorkIncreasing Emotional Awareness and Reflection  FZI FORSCHUNGSZENTRUM INFORMATIKQuantified Self Europe ConferenceVerónica Rivera‐Pelayo27th November 2011© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  2. 2. Agenda▪ Introduction: MIRROR, Reflective Learning at Work▪ Motivation▪ Reflective Learning in MIRROR▪ Why QS approaches?▪ Capturing Emotions at Work: Approaches▪ Challenges▪ Conclusions and Outlook 2© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  3. 3. Reflective Learning at Work • EU funded project (IST‐FP7) started in July 2010 • 15 Partners around Europe ▪ Individuals learn most by observing others and from experiences ▪ Support learning-on-the-job and experience sharing ▪ Learning by reflection on observed practices and collected data ▪ Focus on acquisition of tacit knowledge 3© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  4. 4. The MIRROR Solution 4© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  5. 5. Motivation 5© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  6. 6. Reflective Learning Theory▪ Boud et al. 1985▪ ``those intellectual and affective activities in which  individuals engage to explore their experiences in order  to lead to new understandings and appreciations 6© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  7. 7. Reflective Learning▪ Boud et al. 1985▪ ``those intellectual and affective activities in which  individuals engage to explore their experiences in order  to lead to new understandings and appreciations 7© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  8. 8. Why QS approaches? 8© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  9. 9. Capturing Emotions at Work▪ Support for: ▪ (I) Collaborative Settings ▪ (II) Virtual Team Meetings ▪ (III) Live Auditorium Feedback 9© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  10. 10. (I) Collaborative Settings▪ Project meeting▪ Common work context Curiosity Self‐awareness Sharing 10© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  11. 11. (I) Collaborative Settings: Project Meeting▪ Multiple visualizations and tools in the same scenario 11© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  12. 12. (I) Collaborative Settings: Project Meeting ▪ Multiple visualizations ▪ More than 1000 entries from 32 participants ▪ Positive feedback and user acceptance ▪ Very different usage patternsS. Mora, V. Rivera‐Pelayo, L. Müller “Supporting Mood Awareness in Collaborating Settings”  12(CollaborateCom 2011, Orlando, Florida) © MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  13. 13. (II) Virtual Team Meeting▪ A team meets weekly in a conference call ▪ Non‐verbal communication ▪ Reflect and learn by observation Motivation Self‐awareness Reflection 13© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  14. 14. (II) MoodMap App 14© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  15. 15. (II) MoodMap App 15© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  16. 16. (II) MoodMap App 16© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  17. 17. (III) Live Auditorium Feedback▪ Capture live interest, attention and audience feedback Self‐awareness Communication Reflection© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  18. 18. (III) Live Auditorium Feedback LIM: Live Interest Meter© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  19. 19. Challenges▪ Goal‐oriented and lack of time ▪ Have to see the benefits/utility – show payoff ▪ Create CURIOSITY▪ Add entertainment, motivation, feedback ▪ Constructive and positive▪ Tendency to avoid/ignore emotions at work ▪ What you show vs. what it really is▪ Individual and collaborative environment▪ Privacy concerns 19© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  20. 20. Conclusions and Outlook ▪ How can we motivate people to capture their          emotions at work? ▪ Automatic approaches i.e. sensors ▪ ECG (heart rate), acceleration sensors (physical activity) ▪ User study at a clinic* More QS approaches can inspire new  effective reflective tools!* L. Müller, V. Rivera‐Pelayo, C. Kunzmann, A. Schmidt; “ From Stress Awareness to Coping Strategies of Medical Staff: Supporting Reflection on Physiological Data”. (HBU 2011) LNCS vol.7065, Springer 20 © MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu
  21. 21. www.mirror‐project.eu #MIRRORip Thanks  for your attention! Any questions?  Verónica Rivera‐Pelayo @veronicarp; rivera@fzi.de Research Center for Information Technology (FZI) Karlsruhe© MIRROR Project ‐ Co‐Funded by EU IST FP7 – www.mirror‐project.eu

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