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Summer camp adem_2013_gein


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Summer camp adem_2013_gein

  1. 1. What Is Operations Management? Set of activities that creates value in the form of goodsand services by transforming inputs into outputs. Manufacturing good - tangible product Service – often an unique and intangible product, andusually produced and consumed simultaneously OM activities are often similar for both goods andservices.6/3/2013 UPRM - College of Business Administration 2
  2. 2. Organizing to Produce Goods and Services Functions that must be performed in order to create goodsand services: Marketing – create demand Production/operation – satisfy demand Finance/accounting – manage and monitor thefinancial flows6/3/2013 UPRM - College of Business Administration 3
  3. 3. Why to Study OM? OM is one of the three major functions of anyorganization. We want to know how goods and services are created. To understand how operations managers do. It is such a costly part of any organization.6/3/2013 UPRM - College of Business Administration 4
  4. 4. Options for Increasing Contribution6/3/2013 UPRM - College of Business Administration 5MarketingOptionFin./ActngOption OMOptionIncreaseSalesRevenueReduceFinanceCostsReduceProductioncostsCurrent 50% 50% 20%$100,000 $150,000 $100,000 $100,00080,000 120,000 80,000 64,00020,000 30,000 20,000 36,0006,000 6,000 3,000 6,00014,000 24,000 17,000 30,000Taxes at 25% 3,500 6,000 4,250 7,500Contribution 10,500 18,000 12,750 22,500Delta 71% 21% 114%SalesCOGSGross marginFinance costsSubtotal
  5. 5. What Operations Managers Do? Perform the basic functions of the managementprocess: Planning Organizing Staffing Leading Controlling6/3/2013 UPRM - College of Business Administration 6
  6. 6. Decision areas in OM Design of goods and services Managing quality Process and capacity design Location strategy Layout strategy Human resources and job design Supply-chain management Inventory, material requirements planning (MRP), and just-in-time (JIT) Intermediate and short term scheduling Maintenance6/3/2013 UPRM - College of Business Administration 7
  7. 7. Productivity Challenge Productivity is the ration of outputs divided by the inputs. Outputs - goods and services Inputs - resources, such as labor and capital OM challenge is to improve productivity Reducing inputs while keeping output constant Increasing output while keeping inputs constant Increasing output while simultaneously reducing inputs6/3/2013 UPRM - College of Business Administration 8
  8. 8. Trends in OM6/3/2013 UPRM - College of Business Administration 9Traditional Approach Current Challenges Reasons for ChangeEthics and regulations not at theforefrontHigh ethical and social responsibility;increased legal and professionalstandardsPublic concern over pollution,corruption, child labor, etc.Local, regional, national focus Global focus; internationalcollaborationGrowth of reliable low-costcommunication and transportationLengthy product development Rapid product development; designcollaborationShorter life cycles; growth of globalcommunication; CAD; InternetLow-cost production with littleconcern for environment; freeresources (air, water) ignoredEnvironmentally sensitiveproduction; green manufacturing;sustainabilityPublic sensitivity to environment; ISO14000 standard; increasing disposalcostsLow-cost standard products Mass customization Rise of consumerism; increasedaffluence; individualismEmphasis on specialized, oftenmanual tasksEmpowered employees; enrichedjobsRecognizing the importance of theemplyees total contribution;knowledge society"In-house" production; low-bidpurchasingSupply-chain partnering; jointventures; alliancesRapid technology change; increasingcompetitive forcesLarge lot production JIT / Lean Manufactuing; continuousimprovementShorter product life; increasing needto reduce inventory
  9. 9. Ingeniería Industrial / Sistemas Gerencia Industrial / Operacional• Ingeniería:− Actividad que utiliza el ingenio paratransformar el conocimiento en algopráctico y de beneficio para la sociedad.− Diseñar, perfeccionar e implementar• Ingeniería Industrial:− Se ocupa del desarrollo, mejora,implantación y evaluación de sistemasintegrados de gente, dinero,conocimientos, información, equipos,energía, materiales y procesos, de formatal que el sistema sea eficiente y efectivo− Conocimientos en ciencias matemáticas,físicas, sociales, políticas públicas ytécnicas de gerencia• Gerencia:− Acto de orquestrar un grupo de personaspara alcanzar las metas y objetivos,utilizando los recursos de la organizacióneficiente y efectivamente.− Planificar, organizar, reclutar, liderar ycontrolar• Gerencia Industrial:− Se ocupa en administrar y dirigir lasoperaciones de una empresa en laproducción de bienes y servicios, deforma tal que las mismas sean eficientes(menor utilización de recursos posible) yefectivas (alcanzar objetivos).− Destrezas en relaciones interpersonales,creatividad, análisis racional yconocimiento en las tecnologíasManufactura, servicio y gobierno
  10. 10. Questions?6/3/2013 UPRM - College of Business Administration 11