Scope of BPO

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Scope of BPO

  1. 1. SCOPE OF BPO By Venkatesh Srikanth Reddy Harini Ayudh
  2. 2. Advantages in opting BPO Control of Costs ◦ Capital costs ◦ Operational costs Increases efficiency Reallocation of resources - Focus on important areas/core competencies Faster scaling up of operations/ lower gestation period Better customer services Profitability increases
  3. 3. RISKS Lesser control – “HSBC security risk” Security threats – information Patent violation Hidden costs – loss of goodwill Cultural differences Currency differentiation
  4. 4. INDUSTRIES commonly optingfor BPO Telecommunications Technology Financial services Healthcare Energy
  5. 5. PROCESSESOUTSOURCED Internal auditing Payroll HR Customer care/ contact centers Payment/ Claim processing Supply chain management
  6. 6. VERTICALS that generallyrefrain BPO Education Industry - Public Services- Defense Pharmaceutical-patented drugs Companies in which law prohibiting factors are present Companies that deal with cutting edge technology, sensitive technology will not outsource. R&D
  7. 7. Solutions offered:
  8. 8. Top Rankers – India1. WNS Group 10. Tracmail2. Wipro Spectramind 11. GTL Ltd.3. Daksh e-Services 12. vCustomer4. Convergys 13. HTMT5. HCL Technologies 14. 24/7 Customer6. Zenta 15. Sutherland7. ICICI Onesource Technologies8. Mphasis9. EXL Source - NASSCOM survey 2003-04
  9. 9.  Founded in 1996 Head Quarters – Mumbai Employees – 25000 Revenue - $395 million
  10. 10.  Founded in 1998 Head Quarters – Ohio, USA Employees – 77000 Revenue – $2.2 Billion
  11. 11.  Founded 1991 HQ – Noida Employees – 84300 Revenue - $4.2 billion
  12. 12. NASSCOM Top 20 IT-BPO Employers in India FY2010-11Rank Company Rank Company1 Tata Consultancy Services Ltd. 11 Mahindra Satyam 12 Infosys Limited 12 Intelenet Global Services Ltd*3 Wipro Technologies Ltd. 13 Firstsource Solutions Ltd* Cognizant Technology Solutions4 14 CSC, India India Pvt. Ltd.5 HCL Technologies Ltd 15 WNS Global Services (P) Ltd*6 Mphasis Ltd 16 Syntel Ltd Patni Computer Systems Limited7 Genpact Ltd 17 28 Capgemini India Pvt Ltd 18 Hinduja Global Solutions Ltd*9 Tech Mahindra Ltd 1 19 Exl Service.com (India) Pvt Ltd*10 Aegis Ltd 20 L&T Infotech
  13. 13. Thank You

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