Empowering the Mobile Workforce

959 views

Published on

During this QuickCast, Analyst Balca Korkut discusses the general outlook of the field mobility solutions market.

Published in: Business, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
959
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
0
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Empowering the Mobile Workforce

  1. 1. Mobile & Wireless Practice David Krebs – Director Eric Klein – Senior Analyst Balca Korkut – Analyst WEBCAST Field Mobility AUGUST 2011 Empowering the Mobile Workforce © 2011 VDC Research Webcast Mobile & Wirelessvdcresearch.com
  2. 2. Recording Available A full audio recording is available for download at: http://www.vdcresearch.com/market_research/mobile_wireless/freeresearch.aspx © 2011 VDC Research Webcast Mobile & Wirelessvdcresearch.com
  3. 3. About Us Market Intelligence for Technology Vendors & Investors  Direct-Contact Primary Market Research  Deeply Segmented Data  Expert Insights  Validated Results Custom Consulting Services for Your Most Critical Business Decisions  Research-Based Consulting  Transparent Tools & Methodology o Highly Customized Survey Guides & Output Templates o Sophisticated Market Estimate & Forecast Models o Detailed, Flexible Stakeholder Maps & Profiles o Industry Development Scenarios o Market Opportunity Fit Screening, Rating & Ranking © 2011 VDC Research Webcast Mobile & Wirelessvdcresearch.com
  4. 4. Our Core Coverage Areas AutoID & Transaction Automation Embedded Hardware & Systems Mobile & Wireless Industrial Automation & Control Embedded Software & Tools Emerging Technologies © 2011 VDC Research Webcast Mobile & Wirelessvdcresearch.com
  5. 5. Ways to Work With Us Market Strategy Consulting Custom Whitepapers Research Syndicated Executive Webcasts Research Briefings Strategy Speeches Sessions Analyst InquiriesOur report is one of many ways VDC the many ways VDC can help you In addition to published research, VDC offers services designed to meetThis syndicated research is the basis forcan help you grow your business. grow your business. We offer a wide variety of a wide variety of servicesspecific tactical and strategic decision support decision of our needs. are our on a foundation of a foundation professionals applying robustdesigned to meet specific tactical and strategicneeds. Allsupport servicesAll ofbuilt services are built on highly skilled of highly skilled professionalsmethodologies methodologies to VDC’s large refreshed datasets.applying robustto VDC’s large and continuouslyand continuously refreshed datasets. © 2011 VDC Research Webcast Mobile & Wireless vdcresearch.com
  6. 6. Today’s Speaker Balca Korkut Analyst Balca supports all of the Mobile & Wireless practice’s major research programs and is a contributor on many custom research and consulting engagements. Her work includes coverage of enterprise mobility hardware, software and services, delivery models including managed services for enterprise mobility solutions, and more. Balca’s prior experience includes market research studies on entrepreneurship and development, online higher education, Information Technology industry in Pacific-Rim, hospitality and tourism and logistics industries. Balca holds a B.S. in Manufacturing Systems Engineering from Sabanci University in Istanbul, Turkey and a M.B.A. from University of Massachusetts Boston.For complimentary insights and marketing data: http://blog.vdcresearch.com/mobile_and_wireless/ © 2011 VDC Research Webcast Mobile & Wireless vdcresearch.com
  7. 7. Today’s Topics General Outlook of the Field Mobility Market… A Discussion on End-User Requirements in Field Mobility © 2011 VDC Research Webcast Mobile & Wirelessvdcresearch.com vdcresearch.com
  8. 8. Field Mobility SnapshotTotal of 5.9 million mobile workers in US in target segments Number of US Mobile Workers The number of US mobile workers in (In Thousands) commercial sector supporting field mobility 4500 applications – maintenance, repair, 4494.5 installation, delivery, etc. – is expected to 4147.1 4000 reach 6.4 million by 2018. 3500 The largest mobile worker segments include: 3000  General maintenance and repair 2500  Transportation 2000  Industrial equipment maintenance and repair 1500 The fastest growing segments include: 1176.3 1000 1013.8  HVAC maintenance and repair 209.2 230.6 212.6 182.6 220.3 106.4 204.1 124.2 500  Construction and building inspection 0 2008 2018  Medical equipment maintenance and repair Telecommunications Utilities Maintenance & Repair Insurance Transportation Other © 2011 VDC Research Webcast Mobile & Wireless vdcresearch.com
  9. 9. Commercial Grade Solutions to Drive Mobile CRM OpportunitiesDouble-digit growth expected through 2015 Mobile Field Service Solution Mobile Field Sales Solutions (USD Millions) (USD Millions) 10000 6000 9000 5412.6 9025.8 5000 8000 7000 4000 6000 5579.7 3258.3 5000 3000 4000 2000 3000 1274.8 1532.9 2,339.0 2000 2193.1 789.8 1227.5 1000 1,460.0 1447.3 1000 237.3 147.3 775.2 685.0 0 2010 0 2015 2010 2015 Rugged Mobile Devices Commercial Grade Mobile Devices Rugged Mobile Devices Commercial Grade Mobile Devices Software Professional services Software Professional Services © 2011 VDC Research Webcast Mobile & Wireless vdcresearch.com
  10. 10. Field Order Fulfillment – Before and After Inefficiencies in traditional workflows representing opportunities for mobile solutions Technician(s) calls Field order fulfillment – “the old way” dispatcher for orderField order fulfillment scenarios – mobile application support vs. “the old way” details Technician(s) day begins: Technician(s) goes back Sales / Administrative take paper based printouts Technician(s) drive Technician(s) fulfill to “home office” to leave personnel manually enters with workorders/ tasks to order site(s) an order(s) order details / invoices / data from paper into from the “home office” other paperwork appropriate applications Technician(s) call dispatcher to change order status Field order fulfillment – “mobilized” Technician(s) drive Technician(s) fulfill to order site(s) order(s) Real-time scheduling with optimized routes using location Instant access to order based services and mobile data, track and trace, applications such as CRM, SFA, electronic signature, DSD, basic alerts/approval mobile commerce etc. Opportunities for Cost Savings • Technician(s) time • Vehicle wear and tear • Telephone time (call ctr.) • Technician(s) time • Administrative employees time • Paper based documents from increased utilization • Dispatcher time • Carbon Footprint • Carbon Footprint (fuel) (paper/fuel) © 2011 VDC Research Webcast Mobile & Wireless vdcresearch.com
  11. 11. Real-Time Visibility Becoming the Key ConcernCustomer interaction and engagement more important than ever… Impact of EMOB Solutions on Field Mobility Pain Points Source: End-User Survey Fielded May-June, 2011 (n=186) 47.0% Real-Time Product Information 47.0% Order Management 45.1% Real-Time Customer Information 43.5% Technician Utilization 43.5% Staffing & Scheduling 43.2% Dispatch/ Tracking 42.9% Mobile POS/ Mobile Electronic Payment 40.2% Job Tasking 37.0% Asset Management 34.6% Training & Education 15.1% Other 0% 10% 20% 30% 40% 50% © 2011 VDC Research Webcast Mobile & Wireless vdcresearch.com
  12. 12. Key Investment Drivers in Enterprise Mobility SolutionsProductivity is the center of attention Enterprise Mobility Investment Benefits Source: End-User Survey Fielded May-June, 2011 (n=397) 32.1% Improve Real Time Decision Making 31.0% Increased Mobile Worker Productivity 30.3% Imptroved Inventory Accuracy 30.2% Improved Customer Loyalty And Repeat Business 29.0% Increased Sales/ Revenues 28.5% Reduced Operating Costs 28.4% Reduced Headcount And Running Lean 28.0% Reduced Asset Failures 0% 10% 20% 30% 40% © 2011 VDC Research Webcast Mobile & Wireless vdcresearch.com
  13. 13. Consumerization is Revolutionizing the Field Mobility MarketTechnological advancements help opportunities becoming the reality… Mobile Device Requirements Source: End-User Survey Fielded May-June, 2011 (n=879) 0.51 Battery Life 0.49 Cost 0.47 Broadband Wireless Functionality 0.45 Operating System 0.44 High Local Data Storage Capacity 0.42 Touch Screen and Multi-Touch Capabilities 0.42 Integrated Voice and Data Capability (Including VoIP Support) 0.41 Integrated GPS/ Location Awareness 0.40 Display Daylight Visability 0.38 Integrated Bar Code Scanner 0.37 Level of Ruggedization 0.37 Device Weight and Ergonomics 0.37 Ability to Print in the Field 0.34 Integrated RFID Interrogator 0.32 Integrated Digital Camera 0.0 0.1 0.2 0.3 0.4 0.5 0.6 © 2011 VDC Research Webcast Mobile & Wireless vdcresearch.com
  14. 14. Thank You for Attending this VDC WebcastFor more information please contact: David Krebs – Practice Director davidk@vdcresearch.com | 508.653.9000 x136 Eric Klein – Senior Analyst eklein@vdcresearch.com | 508.653.9000 x141 Balca Korkut – Analyst bkorkut@vdcresearch.com | 508.653.9000 x134 Gerrell Smith – Account Director gsmith@vdcresearch.com | 508.653.9000 x130For complimentary insights and marketing data: http://blog.vdcresearch.com/mobile_and_wireless/ © 2011 VDC Research Webcast Mobile & Wireless vdcresearch.com

×