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NHM training and support integration

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NHM training and support integration

  1. 1. NHM Training and support integration Irina Brake Natural History Museum, London [email_address] Workpackage 3 Training, outreach and community support ViBRANT Virtual Biodiversity
  2. 2. Scratchpad user support <ul><li>Training courses (training sites, manuals) </li></ul><ul><li>FAQ  Integrated help system directly accessible via the sites </li></ul><ul><li>Feedback system (bugs, support and feature requests) </li></ul><ul><li>Help desk (email, phone, consultations) </li></ul><ul><li>Inform users of new developments (blog, news feed on updated modules when user logs in) </li></ul><ul><li>All in close cooperation with WP2 </li></ul>5
  3. 3. Integration <ul><li>Training courses </li></ul>5 Help system FAQ Feedback system Help desk User information Development of new features and improvement of workflow Bug fixes Specific user support User support IT Regular Scratchpad team meetings to discuss current issues and set priorities
  4. 4. Who are our users? <ul><li>Mostly professional and amateur taxonomists </li></ul><ul><li>Worldwide, but nucleus is UK, specifically NHM and RBGK </li></ul><ul><li>Interest from science and project administration at NHM to use Scratchpads as communication platform </li></ul>5 <ul><li>Use of Scratchpads encouraged by management </li></ul><ul><li>Surge in interest and high demand for training </li></ul><ul><li>Talks and short personal demos facilitate the decision to create a site. </li></ul><ul><li>Training courses are offered according to demand </li></ul><ul><li>Follow up individual support </li></ul>User support at NHM

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