HANA Supportability and Monitoring
Active Global Support
2012
© 2012 SAP AG. All rights reserved. 2
Remote Access
Monitoring
Root Cause Analysis
Remote Services
Summary
1
2
3
4
5
© 2012 SAP AG. All rights reserved. 3
Remote Support Tools to HANA Database
HANA Host
Internet
SAP Customer
SolMan Host
So...
© 2012 SAP AG. All rights reserved. 4
Remote Access to Solution Manager
• HANA can be connected to Solution Manager 7.1 >=...
© 2012 SAP AG. All rights reserved. 5
Remote Connection via saprouter to HANA DB Studio
What is needed to connect from
SAP...
© 2012 SAP AG. All rights reserved. 6
Remote Connection via saprouter to HANA DB Studio
• Saprouter installation required ...
© 2012 SAP AG. All rights reserved. 7
Remote Connection via saprouter to HANA DB Studio
• Specify a certain user which has...
© 2012 SAP AG. All rights reserved. 8
Remote Access to OS level
• In very hard support cases it might be necessary to have...
© 2012 SAP AG. All rights reserved. 9
Remote Access to Further Components in HANA
Scenarios
• Business Objects Enterprise ...
© 2012 SAP AG. All rights reserved. 10
Remote Access
Monitoring
Root Cause Analysis
Remote Services
Summary
1
2
3
4
5
© 2012 SAP AG. All rights reserved. 11
The process behind technical operations…
Monitor
Proactive real-time
monitoring
Opt...
© 2012 SAP AG. All rights reserved. 12
Technical Monitoring and Alerting Capabilities in Detail
Unified Alert Inbox
• Cent...
© 2012 SAP AG. All rights reserved. 13
System Monitoring
Solution Manager 7.10 SP 02/
SP 03
 Availability Monitoring
– Al...
© 2012 SAP AG. All rights reserved. 14
System Monitoring
Solution Manager 7.10 SP 04
 Availability Monitoring
– Alerts ar...
© 2012 SAP AG. All rights reserved. 15
System Monitoring
Solution Manager 7.10 SP 05
 Availability Monitoring
– Alerts ar...
© 2012 SAP AG. All rights reserved. 16
Monitoring Overview
Solution Manager
Release
HANA
Studio
DBACockpit Monitoring
7.10...
© 2012 SAP AG. All rights reserved. 18
HANA as a Database of an ABAP System
Fully embedded in System Monitoring
HANA appea...
© 2012 SAP AG. All rights reserved. 19
HANA as a Database of an ABAP System – Monitoring
Details
• Important configuration...
© 2012 SAP AG. All rights reserved. 20
HANA as a Database of an ABAP System
Fully embedded in System Monitoring
HANA appea...
© 2012 SAP AG. All rights reserved. 21
HANA as a standalone Database
This HANA standalone systems runs on two
nodes.
© 2012 SAP AG. All rights reserved. 22
Technical Monitoring and Alerting Capabilities in Detail
Unified Alert Inbox
• Cent...
© 2012 SAP AG. All rights reserved. 23
Introduction - Monitoring for Business Intelligence
SAP Solution Manager
BI Overvie...
© 2012 SAP AG. All rights reserved. 24
Monitored “classic” BI scenario and objects
Backend Systems
/ Data Sources
e.g. SAP...
© 2012 SAP AG. All rights reserved. 25
BI Monitoring – BI Overview Monitor (graphical view)
 The BI Overview Monitor show...
© 2012 SAP AG. All rights reserved. 26
Monitored “modern” BI scenario and objects
SAP BI Platform Systems
(BusinessObjects...
© 2012 SAP AG. All rights reserved. 27
BI Overview Monitor - Preview
New Technical System Types in SP5
Hana Systems SLT Sy...
© 2012 SAP AG. All rights reserved. 28
Local Monitoring for SLT (in SLT System)
Configuration / monitoring application
 W...
© 2012 SAP AG. All rights reserved. 29
Local Monitoring for SLT (in SLT System)
Example of the Configuration & Monitoring ...
© 2012 SAP AG. All rights reserved. 30
Local Monitoring for SLT (in SLT System) – per schema
Jobs and Connections
 Connec...
© 2012 SAP AG. All rights reserved. 31
Local Monitoring for SLT (in SLT System) – per schema
Triggers
 Checks consistency...
© 2012 SAP AG. All rights reserved. 32
Local Monitoring for SLT (in SLT System) – per schema
Replication statistics
 Chec...
© 2012 SAP AG. All rights reserved. 33
SLT System Monitoring (Solution Manager 7.10 SP 05)
SLT System monitoring defined o...
© 2012 SAP AG. All rights reserved. 34
SLT System Monitoring (Solution Manager 7.10 SP 05)
Availability Monitoring for SLT...
© 2012 SAP AG. All rights reserved. 35
SLT System Monitoring (Solution Manager 7.10 SP 05)
Performance Monitoring for SLT
...
© 2012 SAP AG. All rights reserved. 36
SLT System Monitoring (Solution Manager 7.10 SP 05)
Exception Monitoring for SLT
 ...
© 2012 SAP AG. All rights reserved. 37
SLT System Monitoring (Solution Manager 7.10 SP 05)
Exception Monitoring for SLT
 ...
© 2012 SAP AG. All rights reserved. 39
Remote Access
Monitoring
Root Cause Analysis
Remote Services
Summary
1
2
3
4
5
© 2012 SAP AG. All rights reserved. 40
The process behind technical operations…
Monitor
Proactive real-time
monitoring
Opt...
© 2012 SAP AG. All rights reserved. 41
Monitoring for HANA: Possibilities
Solution
Manager Relase
HANA Studio DBACockpit D...
© 2012 SAP AG. All rights reserved. 42
HANA DB Studio
DBA Cockpit
SAP Solution Manager 7.1
3.1
3.2
3.3
© 2012 SAP AG. All rights reserved. 43
HANA DB Studio (Overview – Administration View)
• Client tool delivered with HANA i...
© 2012 SAP AG. All rights reserved. 44
HANA DB Studio (Overview)
General infos
(version,
uptime,...)
Most important
KPIs
A...
© 2012 SAP AG. All rights reserved. 45
HANA DB Studio (Landscape Details)
Name Server
Index Server
Statistic Server
Global...
© 2012 SAP AG. All rights reserved. 46
HANA DB Studio (Landscape Details)
• Status of all HANA services and distribution o...
© 2012 SAP AG. All rights reserved. 47
HANA DB Studio (Alert Details)
• Current and historic reported alerts
© 2012 SAP AG. All rights reserved. 48
HANA DB Studio (Current Activity)
• Current activity on thread level (SM50 like)
• ...
© 2012 SAP AG. All rights reserved. 49
HANA DB Studio (Current Activity)
To evaluate te problematic Thread Type
© 2012 SAP AG. All rights reserved. 50
HANA DB Studio (Performance Statistics)
Load statistics
per selectable
time frame
D...
© 2012 SAP AG. All rights reserved. 51
HANA DB Studio (Configuration)
• Configuration settings
• Change permission for adm...
© 2012 SAP AG. All rights reserved. 52
HANA DB Studio (Further Detail Views)
• Many additional analysis views for detailed...
© 2012 SAP AG. All rights reserved. 53
HANA DB Studio (Logs and Traces)
Access to
log and
trace files
© 2012 SAP AG. All rights reserved. 54
HANA DB Studio (Trace Settings)
Further Tracing possibilities:
© 2012 SAP AG. All rights reserved. 55
Investigations with HANA DB Studio:
Memory Consumption (very simple view) I
Heap Me...
© 2012 SAP AG. All rights reserved. 56
Investigations with HANA DB Studio:
Memory Consumption (very simple view) II
Memory...
© 2012 SAP AG. All rights reserved. 57
Investigations with HANA DB Studio:
Memory Consumption (very simple view) III
•Most...
© 2012 SAP AG. All rights reserved. 58
Investigations with HANA DB Studio:
Memory Consumption (very simple view) IV
System...
© 2012 SAP AG. All rights reserved. 59
Investigations with HANA DB Studio:
Column Based Tables (very simple view) I
Upload...
© 2012 SAP AG. All rights reserved. 60
Investigations with HANA DB Studio:
Column Based Tables (very simple view) II
© 2012 SAP AG. All rights reserved. 61
Investigations with HANA DB Studio:
Column Based Tables (very simple view) III
Numb...
© 2012 SAP AG. All rights reserved. 62
HANA DB Studio
DBA Cockpit
SAP Solution Manager 7.1
3.1
3.2
3.3
© 2012 SAP AG. All rights reserved. 63
DBAcockpit for HANA DB
 DBAcockpit is an ABAP based DB monitoring tool
 Exists wi...
© 2012 SAP AG. All rights reserved. 64
DBAcockpit for HANA DB
Current Status of HANA (important KPIs)
Historical Data (Sta...
© 2012 SAP AG. All rights reserved. 65
DBAcockpit for HANA DB Overview Screen
• Overview with key metrics and version data
© 2012 SAP AG. All rights reserved. 66
DBAcockpit for HANA Health Checks (Alerts)
• Results of last health checks
Critica...
© 2012 SAP AG. All rights reserved. 67
DBAcockpit for HANA (Current Activity)
• Thread monitor (SM50 like)
© 2012 SAP AG. All rights reserved. 68
DBAcockpit for HANA (Current Activity / Disk usage)
• Session monitor (SM04 like)
•...
© 2012 SAP AG. All rights reserved. 69
DBAcockpit for HANA (Backup Planning Calendar)
DBA Planning Calendar can be used to...
© 2012 SAP AG. All rights reserved. 70
DBAcockpit for HANA (Backup Planning Calendar)
DBA Planning Calendar detail views:
...
© 2012 SAP AG. All rights reserved. 71
HANA DB Studio (Backup Result Details)
Table SYS.M_BACKUP_CATALOG holds detail info...
© 2012 SAP AG. All rights reserved. 72
HANA DB Studio
DBA Cockpit
SAP Solution Manager 7.1
3.1
3.2
3.3
© 2012 SAP AG. All rights reserved. 73
E2E Root Cause Analysis with Solution Manager 7.1
End-To-End Workload Analysis
• Ge...
© 2012 SAP AG. All rights reserved. 74
Remote Support with
Solution Manager 7.1 for HANA
HANA Host
DiagnosticsAgent
SAPHos...
Change Analysis
© 2012 SAP AG. All rights reserved. 76
Database Changes - Overview
Shows number of HANA DB
parameter changes over time
© 2012 SAP AG. All rights reserved. 77
Database Changes
Shows single
HANA DB parameter
change history
Exception Analysis
© 2012 SAP AG. All rights reserved. 79
HANA indexserver errors - Overview
Shows statistics on errors
reported by HANA
inde...
© 2012 SAP AG. All rights reserved. 80
HANA indexserver errors - Details
Shows statistics per error
type reported by HANA
...
Workload Analysis
(Database Analysis)
© 2012 SAP AG. All rights reserved. 82
Database Analysis for HANA DB in Solution Manager
E2E WorkloadAnalysis for HANA  D...
© 2012 SAP AG. All rights reserved. 83
Host Memory – Overall HANA Memory Utilization
Shows overall main memory:
• Used by ...
© 2012 SAP AG. All rights reserved. 84
HANA Services Memory – Per HANA Service Memory
Utilization
Shows memory utilization...
© 2012 SAP AG. All rights reserved. 85
Resource Consumption – CPU Utilization on HANA
system
Shows CPU utilization
on HANA...
© 2012 SAP AG. All rights reserved. 86
HANA Volume Files – Used Size on Disks
Shows sum of data volume size
• Allocated si...
© 2012 SAP AG. All rights reserved. 87
HANA Volume Pages – Statistics on Page Size Utilization
Shows disk utilization
per ...
© 2012 SAP AG. All rights reserved. 88
Top Column Table Partitions
Shows top column based
table partitions base on
main me...
© 2012 SAP AG. All rights reserved. 89
Top Tables
Shows top tables in memory
by size.
More tables and details available in...
© 2012 SAP AG. All rights reserved. 90
Persistence Table Size
Shows top tables by size in disk.
© 2012 SAP AG. All rights reserved. 91
Performance IO statistics
Shows IO frequency and IO
performance per data/log file
a...
© 2012 SAP AG. All rights reserved. 92
Remote Access
Monitoring
Root Cause Analysis
Remote Services
Summary
1
2
3
4
5
© 2012 SAP AG. All rights reserved. 93
Going Live Check
SAP EarlyWatch Alert (EWA)
4.1
4.2
© 2012 SAP AG. All rights reserved. 94
GoingLive Check: Landscape – Configuration
The configuration shows the Support Pack...
© 2012 SAP AG. All rights reserved. 95
GoingLive Check: Landscape – Configuration
In addition also the Kernel is taken int...
© 2012 SAP AG. All rights reserved. 96
GoingLive Check: Load
Asking for the Load produced by Transcations / Background Job...
© 2012 SAP AG. All rights reserved. 97
GoingLive Check: Load
Some table properties are collected (and compared later also ...
© 2012 SAP AG. All rights reserved. 98
GoingLive Check: Sizing
Hardware Capacity:
Future Sizing
 According to the Sum of ...
© 2012 SAP AG. All rights reserved. 99
HANA Database Chapter
Settings for HANA Database
 Configuration
 Traces ON/OFF
 ...
© 2012 SAP AG. All rights reserved. 100
Going Live Check
SAP EarlyWatch Alert (EWA)
4.1
4.2
© 2012 SAP AG. All rights reserved. 101
System Monitoring (EarlyWatch Alert)
For the currently supported scenarios monitor...
© 2012 SAP AG. All rights reserved. 102
System Monitoring EWA for HANA Setup Landscape
SolMan 7.0 SAP
„Backend“
System
1. ...
© 2012 SAP AG. All rights reserved. 103
EWA for HANA (SPS02): Overview
HANA Checks included in the
EWA report of an ABAP S...
© 2012 SAP AG. All rights reserved. 104
EWA Content for HANA: Configuration
Configuration:
Overview
• Version
• Landcsape
...
© 2012 SAP AG. All rights reserved. 105
EarlyWatch Alert: Resource Consumption
Size and Growth
Disk Usage
 Separated in D...
© 2012 SAP AG. All rights reserved. 106
EarlyWatch Alert: Table Properties
Column Table Size sorted
 Regarding Memory Siz...
© 2012 SAP AG. All rights reserved. 107
EWA content for HANA: Performance
Performance
 Memory Utilization
– Utlilization ...
© 2012 SAP AG. All rights reserved. 108
EWA content for HANA: Admininstration 1/3
Administration
 Number of Log / Trace F...
© 2012 SAP AG. All rights reserved. 109
EWA content for HANA: Administration 2/3
The settings of the
HANA Database Trace
i...
© 2012 SAP AG. All rights reserved. 110
EWA content for HANA: Administration 3/3
© 2012 SAP AG. All rights reserved. 111
EarlyWatch Alert: Alert Monitoring
System Alert status is monitored and reported.
© 2012 SAP AG. All rights reserved. 112
EWA availability in Solution Manager
Requirements / Summary:
•Solution Manager 7.0...
© 2012 SAP AG. All rights reserved. 113
Remote Access
Monitoring
Root Cause Analysis
Remote Services
Summary
1
2
3
4
5
© 2012 SAP AG. All rights reserved. 114
SAP Solution Manager Roadmap
How to orchestrate your SAP Solution powered by HANA
...
© 2012 SAP AG. All rights reserved. 115
Availability Matrix of E2E RCA functions for
HANA and BW on HANA
Functions Prerequ...
© 2012 SAP AG. All rights reserved. 116
Support for new Business Objects releases with Solution Manager 7.1
End to End Roo...
© 2012 SAP AG. All rights reserved. 117
Monitoring for components of a HANA scenario with Solution
Manager 7.1
Components ...
© 2012 SAP AG. All rights reserved. 118
No part of this publication may be reproduced or transmitted in any form or for an...
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Monitoring HANA using SAP SOLMAN

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011000358700001212912012 e usingsolman-hana-moni

  1. 1. HANA Supportability and Monitoring Active Global Support 2012
  2. 2. © 2012 SAP AG. All rights reserved. 2 Remote Access Monitoring Root Cause Analysis Remote Services Summary 1 2 3 4 5
  3. 3. © 2012 SAP AG. All rights reserved. 3 Remote Support Tools to HANA Database HANA Host Internet SAP Customer SolMan Host SolMan 7.1 HANA Database DBA Cockpit HANA DB Studio SAP GUI / Browser Http Connect R/3 Support SAP Router SSH / telnet / Netviewer OS Console
  4. 4. © 2012 SAP AG. All rights reserved. 4 Remote Access to Solution Manager • HANA can be connected to Solution Manager 7.1 >= SP02 • Standard SAPGUI and HTTP connection to Solution Manager has to be established (see SAP Note 962516)
  5. 5. © 2012 SAP AG. All rights reserved. 5 Remote Connection via saprouter to HANA DB Studio What is needed to connect from SAP Network to customer network:  Connection via sapstartsrv on the HANA Server to the Master Index Server SAP HANA Server SAP Router SAP Network Customer Network
  6. 6. © 2012 SAP AG. All rights reserved. 6 Remote Connection via saprouter to HANA DB Studio • Saprouter installation required at customer side see also http://service.sap.com/serviceconnection • Connection to customer HANA DB possible from SAP local HANA DB Studio • New connection type „SAP HANA database“ in customer system data and STFK • See note 1592925 (SAP HANA database service connections) Port of sapstartsrv for HANA (by default: 5<instno>13) Port of HANA master indexserver (by default: 3<instno>15)
  7. 7. © 2012 SAP AG. All rights reserved. 7 Remote Connection via saprouter to HANA DB Studio • Specify a certain user which has no administrative roles: •MONITORING •Possible to look at historical data (Schema _SYS_STATISTICS) •PUBLIC •Possible to look at Monitoring Views (Schema SYS)
  8. 8. © 2012 SAP AG. All rights reserved. 8 Remote Access to OS level • In very hard support cases it might be necessary to have OS level access For the HANA linux systems a SSH or Telnet remote connection should be set up (SAP Notes 1275351 + 1327257) • For Windows based systems (potentially used for Business Objects components) we therefore recommend to setup a Netviewer connection (SAP Note 1036616) Netviewer requires the customer to active accept a connection request. For unattended access a Windows Terminal Server connection can be setup (SAP Note 605795)
  9. 9. © 2012 SAP AG. All rights reserved. 9 Remote Access to Further Components in HANA Scenarios • Business Objects Enterprise / BI Platform 4.0 can be connected to Solution Manager 7.1 (SAP Note 962516)  R/3 support (SAP Note 812732)  HTTP Connect (SAP Note 592085) • Business Objects Central Management Console (CMC)  HTTP Connect – URL access • SAP Backend system and SLT system can be connected to Solution Manager 7.1  R/3 support  HTTP Connect
  10. 10. © 2012 SAP AG. All rights reserved. 10 Remote Access Monitoring Root Cause Analysis Remote Services Summary 1 2 3 4 5
  11. 11. © 2012 SAP AG. All rights reserved. 11 The process behind technical operations… Monitor Proactive real-time monitoring Optimize Optimize excellence of technical operations Analyze Lower mean time to problem resolution Notify Reactive handling of critical events Report Prove value to business
  12. 12. © 2012 SAP AG. All rights reserved. 12 Technical Monitoring and Alerting Capabilities in Detail Unified Alert Inbox • Central access point for all alerts coming from the different monitoring scenarios • Integration of Incident & Notification Management, Root Cause Analysis and collaboration features System Monitoring • Status overview for technical systems, instances, databases and hosts • Drill down to single metrics and events, Jump in to metric reporting and landscape information End User Experience Monitoring • Measurement of availability and response times from an end user perspective • Deep integration in E2E Trace Analysis for Root Cause Analysis Process Integration Monitoring • Central entry point for SAP Process Integration specific monitoring for complete PI domains • Contains central monitors for PI components, PI channels and Message flows Business Intelligence Monitoring • Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI • Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs Connection Monitoring • Active Monitoring of RFC and HTTP connections between SAP Systems Integrationofallscenariosin End-to-EndMonitoringandAlerting Infrastructure
  13. 13. © 2012 SAP AG. All rights reserved. 13 System Monitoring Solution Manager 7.10 SP 02/ SP 03  Availability Monitoring – Alerts are generated by Hostagent o Mainly Database Availability o Host Usage (CPU / Memory Usage) HANA HostSolMan Host SolMan 7.1 HANA Database DBA Cockpit Host Agent
  14. 14. © 2012 SAP AG. All rights reserved. 14 System Monitoring Solution Manager 7.10 SP 04  Availability Monitoring – Alerts are generated by Hostagent o Mainly Database Availability o Host Usage (CPU / Memory Usage)  Alerts from the HANA Database (pre-rated) obtained via DBAcockpit Framework HANA HostSolMan Host SolMan 7.1 HANA Database DBA Cockpit Host Agent
  15. 15. © 2012 SAP AG. All rights reserved. 15 System Monitoring Solution Manager 7.10 SP 05  Availability Monitoring – Alerts are generated by Hostagent o Mainly Database Availability o Host Usage (CPU / Memory Usage)  Alerts from the HANA Database obtained via DBAcockpit Framework with Metrics (for HANA SPS 4)  Queues in SLT can be monitored HANA Host SolMan Host SolMan 7.1 HANA DatabaseDBA Cockpit Host Agent SLT System
  16. 16. © 2012 SAP AG. All rights reserved. 16 Monitoring Overview Solution Manager Release HANA Studio DBACockpit Monitoring 7.10 SP 2 & 3 yes no yes (System Monitoring-> Availability) 7.10 SP 4 yes yes yes (System Monitoring -> Availability + Alert Results) 7.10 SP 5 yes yes yes (System Monitoring -> Availability + Alert Results + Alert Metrics)
  17. 17. © 2012 SAP AG. All rights reserved. 18 HANA as a Database of an ABAP System Fully embedded in System Monitoring HANA appears as any other database of an ABAP system.
  18. 18. © 2012 SAP AG. All rights reserved. 19 HANA as a Database of an ABAP System – Monitoring Details • Important configuration settings are monitored under Configuration category • HANA and its services availablilty monitored under availability category • Error or exceptional situations monitored under Exceptions category • Performance critical situations monitored under Performance category
  19. 19. © 2012 SAP AG. All rights reserved. 20 HANA as a Database of an ABAP System Fully embedded in System Monitoring HANA appears as any other database of an ABAP system.
  20. 20. © 2012 SAP AG. All rights reserved. 21 HANA as a standalone Database This HANA standalone systems runs on two nodes.
  21. 21. © 2012 SAP AG. All rights reserved. 22 Technical Monitoring and Alerting Capabilities in Detail Unified Alert Inbox • Central access point for all alerts coming from the different monitoring scenarios • Integration of Incident & Notification Management, Root Cause Analysis and collaboration features System Monitoring • Status overview for technical systems, instances, databases and hosts • Drill down to single metrics and events, Jump in to metric reporting and landscape information End User Experience Monitoring • Measurement of availability and response times from an end user perspective • Deep integration in E2E Trace Analysis for Root Cause Analysis Process Integration Monitoring • Central entry point for SAP Process Integration specific monitoring for complete PI domains • Contains central monitors for PI components, PI channels and Message flows Business Intelligence Monitoring • Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI • Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs Connection Monitoring • Active Monitoring of RFC and HTTP connections between SAP Systems Integrationofallscenariosin End-to-EndMonitoringandAlerting Infrastructure
  22. 22. © 2012 SAP AG. All rights reserved. 23 Introduction - Monitoring for Business Intelligence SAP Solution Manager BI Overview Monitor System Monitor Central system status overview for all technical components involved in SAP Business Intelligence Solution Capability to monitor cross-system SAP BW process chains and single process chain steps Integration of Business Intelligence specific alerts in Alert Inbox including Notification Management, Incident Management, Task Assignment and forwarding to 3rd party Central monitoring of Business Objects specific jobs and correlation to system specific metrics Central monitoring of SAP BW queries and templates BI Detail Monitors
  23. 23. © 2012 SAP AG. All rights reserved. 24 Monitored “classic” BI scenario and objects Backend Systems / Data Sources e.g. SAP ERP SAP BI Platform Systems (BusinessObjects Enterprise) BO Jobs Reports SAP Business Warehouse Systems (SAP BW) Process Chains Queries / Templates Info objects BO Web Application Server Systems BOE Web Application BI monitoring scenario Monitored systems in BI scenario – grouped by BI component type (BW systems, BO server systems, BO web app server systems). Monitored BI objects (process chains, queries and templates in SAP BW system; jobs in BO system) End user This picture shows a typical BI scenario (between backend systems and end user). Two monitoring levels are provided: • System level monitoring for the involved technical systems • Monitoring of important BI objects (process chains, queries, templates, BO jobs) SAP Business Warehouse Accelerators (SAP BWA) Info provider
  24. 24. © 2012 SAP AG. All rights reserved. 25 BI Monitoring – BI Overview Monitor (graphical view)  The BI Overview Monitor shows at a glance the summary of the current status and the open alerts of all BI components that are included in your technical scenario.  Summary of alerts and status worst case of all systems in the BO Web Application Layer, BO Server Layer and BW System Layer Alert (summary) Technical instances status (worst case) BI monitored objects status (summary) System + host level status (worst case)
  25. 25. © 2012 SAP AG. All rights reserved. 26 Monitored “modern” BI scenario and objects SAP BI Platform Systems (BusinessObjects Enterprise) BO Jobs Reports SAP Business Warehouse Systems (SAP BW) Queries / Templates Process Chains BO Web Application Server Systems BOE Web Application BI monitoring scenario Monitored systems in BI scenario – grouped by BI component type. Monitored BI objects (process chains, queries and templates in SAP BW system; jobs in BO system) End user SBOP Data Services Systems SBOP DS SAP ERP Systems running SLT Real Time push - SLT Backend Systems / Data Sources e.g. SAP ERP SAP HANA Databases (SAP HANA) Info provider
  26. 26. © 2012 SAP AG. All rights reserved. 27 BI Overview Monitor - Preview New Technical System Types in SP5 Hana Systems SLT Systems Data Services Systems Replication Jobs New Technical System Types are introduced: „Hana Systems“, „SLT Systems“, „Data Services Systems“, „Source Systems“; they are all covered by the System Monitoring in the first step.
  27. 27. © 2012 SAP AG. All rights reserved. 28 Local Monitoring for SLT (in SLT System) Configuration / monitoring application  WebDynpro application: http://<host>:<port>/sap/bc/webdynpro/sap/iuuc_repl_mon_powl: Configuration & Monitoring Dashboard – Transaction LTR  Replication scenarios can be grouped in different configurations with source (ABAP) and destination (HANA) systems as well as tables to be replicated  Top level shows worst aggregated worst case status per schema  Important: Remote connection should be R/3 and an http connection !!!
  28. 28. © 2012 SAP AG. All rights reserved. 29 Local Monitoring for SLT (in SLT System) Example of the Configuration & Monitoring Dashboard  Top level agrregation rating og the configuration: Worst case Status of the configuration.
  29. 29. © 2012 SAP AG. All rights reserved. 30 Local Monitoring for SLT (in SLT System) – per schema Jobs and Connections  Connectivity status check for source and target connection  Job status monitoring: Master job regularly checks replication need and starts load jobs if replication is required
  30. 30. © 2012 SAP AG. All rights reserved. 31 Local Monitoring for SLT (in SLT System) – per schema Triggers  Checks consistency of trigger definitions
  31. 31. © 2012 SAP AG. All rights reserved. 32 Local Monitoring for SLT (in SLT System) – per schema Replication statistics  Checks status and latency (time between request to replicate (source system) and executed replication)
  32. 32. © 2012 SAP AG. All rights reserved. 33 SLT System Monitoring (Solution Manager 7.10 SP 05) SLT System monitoring defined on ABAP technical system level  SAP template: SAP SLT ABAP Addon Is by default assigned if the DMIS ABAP Addon is detected
  33. 33. © 2012 SAP AG. All rights reserved. 34 SLT System Monitoring (Solution Manager 7.10 SP 05) Availability Monitoring for SLT  Per schema (configuration) the connectivity status from SLT to the source and to the target system is monitored
  34. 34. © 2012 SAP AG. All rights reserved. 35 SLT System Monitoring (Solution Manager 7.10 SP 05) Performance Monitoring for SLT  Per schema the worst rating of average latency of the past 24 hours is reported
  35. 35. © 2012 SAP AG. All rights reserved. 36 SLT System Monitoring (Solution Manager 7.10 SP 05) Exception Monitoring for SLT  Per schema the job status for master and load jobs is monitored
  36. 36. © 2012 SAP AG. All rights reserved. 37 SLT System Monitoring (Solution Manager 7.10 SP 05) Exception Monitoring for SLT  Per schema the trigger status is monitored (worst case for all table triggers)
  37. 37. © 2012 SAP AG. All rights reserved. 39 Remote Access Monitoring Root Cause Analysis Remote Services Summary 1 2 3 4 5
  38. 38. © 2012 SAP AG. All rights reserved. 40 The process behind technical operations… Monitor Proactive real-time monitoring Optimize Optimize excellence of technical operations Analyze Lower mean time to problem resolution Notify Reactive handling of critical events Report Prove value to business
  39. 39. © 2012 SAP AG. All rights reserved. 41 Monitoring for HANA: Possibilities Solution Manager Relase HANA Studio DBACockpit DB Performance Warehouse 7.10 SP 2 & 3 yes no no 7.10 SP 4 and higher yes yes yes (with additional SAP Note)
  40. 40. © 2012 SAP AG. All rights reserved. 42 HANA DB Studio DBA Cockpit SAP Solution Manager 7.1 3.1 3.2 3.3
  41. 41. © 2012 SAP AG. All rights reserved. 43 HANA DB Studio (Overview – Administration View) • Client tool delivered with HANA installation • Provides local monitoring and root cause analysis • Read only role for support / remote access
  42. 42. © 2012 SAP AG. All rights reserved. 44 HANA DB Studio (Overview) General infos (version, uptime,...) Most important KPIs Alerting
  43. 43. © 2012 SAP AG. All rights reserved. 45 HANA DB Studio (Landscape Details) Name Server Index Server Statistic Server Global operations (like Backup) Data Container, etc. Historical Data, Alerting Engine sapstartsrv Important for general connectivity to the HANA Database
  44. 44. © 2012 SAP AG. All rights reserved. 46 HANA DB Studio (Landscape Details) • Status of all HANA services and distribution over Hosts • Resources consumption per service • Starting / stopping with admin permission
  45. 45. © 2012 SAP AG. All rights reserved. 47 HANA DB Studio (Alert Details) • Current and historic reported alerts
  46. 46. © 2012 SAP AG. All rights reserved. 48 HANA DB Studio (Current Activity) • Current activity on thread level (SM50 like) • Complete statement + additional detail per thread on request
  47. 47. © 2012 SAP AG. All rights reserved. 49 HANA DB Studio (Current Activity) To evaluate te problematic Thread Type
  48. 48. © 2012 SAP AG. All rights reserved. 50 HANA DB Studio (Performance Statistics) Load statistics per selectable time frame Data can be ex/imported to/from csv
  49. 49. © 2012 SAP AG. All rights reserved. 51 HANA DB Studio (Configuration) • Configuration settings • Change permission for administrator role
  50. 50. © 2012 SAP AG. All rights reserved. 52 HANA DB Studio (Further Detail Views) • Many additional analysis views for detailed analysis • Example: expensive statements
  51. 51. © 2012 SAP AG. All rights reserved. 53 HANA DB Studio (Logs and Traces) Access to log and trace files
  52. 52. © 2012 SAP AG. All rights reserved. 54 HANA DB Studio (Trace Settings) Further Tracing possibilities:
  53. 53. © 2012 SAP AG. All rights reserved. 55 Investigations with HANA DB Studio: Memory Consumption (very simple view) I Heap Memory contains Column Based Tables Results of Operations (Calc views …) … -> Result ‚HEAP_USED_MEMORY‘ Shared Memory conntains •Row Store Tables Memory consumption of index server (very simple)
  54. 54. © 2012 SAP AG. All rights reserved. 56 Investigations with HANA DB Studio: Memory Consumption (very simple view) II Memory Usage by Host Allocated Heap by Index Server Used Heap by Index Server Memory Usage by Index Server
  55. 55. © 2012 SAP AG. All rights reserved. 57 Investigations with HANA DB Studio: Memory Consumption (very simple view) III •Most of the Used Heap is occupied by Column Based Tables •Difference of Allocated Heap und Used Heap: Reserved Heap for fast „In Memory Calculations“ •100 Gbyte of Memory: Usage is coming from somewhere else •Shared Memory does not play any role
  56. 56. © 2012 SAP AG. All rights reserved. 58 Investigations with HANA DB Studio: Memory Consumption (very simple view) IV System Table: Index Server memory usage (as of HANA DB Studio 1.00.21)
  57. 57. © 2012 SAP AG. All rights reserved. 59 Investigations with HANA DB Studio: Column Based Tables (very simple view) I Upload Mechanism:  Uploads in Column Based tables are first written in ‚Delta Store‘ – Data in Delta Store are not compressed – Hugh amount of Data in Delta Store slow down the performance  Data are written in the ‚Main‘ Store according to the ‚Merge‘ Mechanism --------- --------- --------- --------- Delta Store Main Store Delta Store Main Store Merge
  58. 58. © 2012 SAP AG. All rights reserved. 60 Investigations with HANA DB Studio: Column Based Tables (very simple view) II
  59. 59. © 2012 SAP AG. All rights reserved. 61 Investigations with HANA DB Studio: Column Based Tables (very simple view) III Number of records  Number of are limited to 2 Billion Merge mechanism should be activated Check regarding Number of records in a table
  60. 60. © 2012 SAP AG. All rights reserved. 62 HANA DB Studio DBA Cockpit SAP Solution Manager 7.1 3.1 3.2 3.3
  61. 61. © 2012 SAP AG. All rights reserved. 63 DBAcockpit for HANA DB  DBAcockpit is an ABAP based DB monitoring tool  Exists with SAP GUI or browser UI (WebDynpro) SAPGUI: transaction code DBACOCKPIT Browser: URL http(s)://<full hostname>:<port>/sap/bc/webdynpro/sap/dba_cockpit  some detailed screens only available via SAP GUI  It is available for HANA in Solution Manager ST 710 SP 04 (containing a special DBACockpit version for SAP HANA, based on SAP_BASIS 7.02 SP 09)  Allows remote monitoring of HANA DB via Solution Manager  Is also used to collect long term statistic data for HANA in Solution Manager
  62. 62. © 2012 SAP AG. All rights reserved. 64 DBAcockpit for HANA DB Current Status of HANA (important KPIs) Historical Data (Statistic Server) Configuration Trace Possibilities Deeper Investigation (e.g. Query Cache, Largest Tables)
  63. 63. © 2012 SAP AG. All rights reserved. 65 DBAcockpit for HANA DB Overview Screen • Overview with key metrics and version data
  64. 64. © 2012 SAP AG. All rights reserved. 66 DBAcockpit for HANA Health Checks (Alerts) • Results of last health checks Critical Alerts appear a the top.
  65. 65. © 2012 SAP AG. All rights reserved. 67 DBAcockpit for HANA (Current Activity) • Thread monitor (SM50 like)
  66. 66. © 2012 SAP AG. All rights reserved. 68 DBAcockpit for HANA (Current Activity / Disk usage) • Session monitor (SM04 like) • Disk usage
  67. 67. © 2012 SAP AG. All rights reserved. 69 DBAcockpit for HANA (Backup Planning Calendar) DBA Planning Calendar can be used to  Schedule HANA DB Backups  Check results Green = successful
  68. 68. © 2012 SAP AG. All rights reserved. 70 DBAcockpit for HANA (Backup Planning Calendar) DBA Planning Calendar detail views:  Planned and actual start and end times  Status and location of backup on file system  Job log of ABAP based background job triggering the backup Program log will show HANA Backup detail message in the future
  69. 69. © 2012 SAP AG. All rights reserved. 71 HANA DB Studio (Backup Result Details) Table SYS.M_BACKUP_CATALOG holds detail information for database backups as well as log backups
  70. 70. © 2012 SAP AG. All rights reserved. 72 HANA DB Studio DBA Cockpit SAP Solution Manager 7.1 3.1 3.2 3.3
  71. 71. © 2012 SAP AG. All rights reserved. 73 E2E Root Cause Analysis with Solution Manager 7.1 End-To-End Workload Analysis • General performance overview for heterogeneous landscape • Review most important KPI’s cross all technologies and drill down to product specific workload KPI’s End-To-End Change Analysis • Statistical change data cross all technologies based on daily configuration snapshots • Compare configurations between systems and drill down to change reporting for a detailed change history End-To-End Exception Analysis • Statistical exception data cross all technologies for exception trend analysis or review exception after changes • Jump to component specific exception analysis (ST22, NWA,…) End-To-End Trace Analysis • Single user request tracing in a complex system landscapes • Identify the problem causing component (performance and functional) and jump-in to detailed component specific trace analysis (SQL, ABAP, J2EE trace,…) System, Host & Database Analysis • Central, safe and remote access to file system, OS and DB • Links to read-only monitoring and administration tools like Wily Introscope for performance analysis and monitoring
  72. 72. © 2012 SAP AG. All rights reserved. 74 Remote Support with Solution Manager 7.1 for HANA HANA Host DiagnosticsAgent SAPHostcontrol CPU Memory File system Introscope Enterprise Manager IS Server Browser access Internet SAP Customer DB SolMan Host SolMan 7.1 Remote DB Monitoring logs 1 Workload Analysis = Performance Warehouse as of SolMan 7.1 SP04 2 Trace Analysis planned with SolMan 7.1 SP05 TCP/IP: 6001 SQL Port: 3<HANA-InstNo>15 http: 1128 TCP/IP: 6001 P4 Port: 5<InstNo>04 Msgsvr http: 81<InstNo> http to Webdisp.: 80 http to ICM: 80<InstNo> E2E Change Analysis E2E Exception Analysis E2E Workload Analysis1 Introscope WebView File System Browser Log Viewer E2E Trace Analysis2
  73. 73. Change Analysis
  74. 74. © 2012 SAP AG. All rights reserved. 76 Database Changes - Overview Shows number of HANA DB parameter changes over time
  75. 75. © 2012 SAP AG. All rights reserved. 77 Database Changes Shows single HANA DB parameter change history
  76. 76. Exception Analysis
  77. 77. © 2012 SAP AG. All rights reserved. 79 HANA indexserver errors - Overview Shows statistics on errors reported by HANA indexserver(s) over time
  78. 78. © 2012 SAP AG. All rights reserved. 80 HANA indexserver errors - Details Shows statistics per error type reported by HANA indexserver(s) over time with jump in capability.
  79. 79. Workload Analysis (Database Analysis)
  80. 80. © 2012 SAP AG. All rights reserved. 82 Database Analysis for HANA DB in Solution Manager E2E WorkloadAnalysis for HANA  Database Analysis (Performance Warehouse)
  81. 81. © 2012 SAP AG. All rights reserved. 83 Host Memory – Overall HANA Memory Utilization Shows overall main memory: • Used by HANA • Totally used (including non HANA processes) • Physical memory limit
  82. 82. © 2012 SAP AG. All rights reserved. 84 HANA Services Memory – Per HANA Service Memory Utilization Shows memory utilization per HANA service
  83. 83. © 2012 SAP AG. All rights reserved. 85 Resource Consumption – CPU Utilization on HANA system Shows CPU utilization on HANA system by • CPU user time • CPU system time • IO wait time
  84. 84. © 2012 SAP AG. All rights reserved. 86 HANA Volume Files – Used Size on Disks Shows sum of data volume size • Allocated size • Used size Same available for Logs. Details per single file.
  85. 85. © 2012 SAP AG. All rights reserved. 87 HANA Volume Pages – Statistics on Page Size Utilization Shows disk utilization per page block size.
  86. 86. © 2012 SAP AG. All rights reserved. 88 Top Column Table Partitions Shows top column based table partitions base on main memory utilization. Including main/delta store size. Same available by number of rows.
  87. 87. © 2012 SAP AG. All rights reserved. 89 Top Tables Shows top tables in memory by size. More tables and details available in tabular format.
  88. 88. © 2012 SAP AG. All rights reserved. 90 Persistence Table Size Shows top tables by size in disk.
  89. 89. © 2012 SAP AG. All rights reserved. 91 Performance IO statistics Shows IO frequency and IO performance per data/log file and block size.
  90. 90. © 2012 SAP AG. All rights reserved. 92 Remote Access Monitoring Root Cause Analysis Remote Services Summary 1 2 3 4 5
  91. 91. © 2012 SAP AG. All rights reserved. 93 Going Live Check SAP EarlyWatch Alert (EWA) 4.1 4.2
  92. 92. © 2012 SAP AG. All rights reserved. 94 GoingLive Check: Landscape – Configuration The configuration shows the Support Package level (the necessary one)
  93. 93. © 2012 SAP AG. All rights reserved. 95 GoingLive Check: Landscape – Configuration In addition also the Kernel is taken into account, if a direct connection exists between HANA Database and the Business Application
  94. 94. © 2012 SAP AG. All rights reserved. 96 GoingLive Check: Load Asking for the Load produced by Transcations / Background Jobs (and compare those in the GV Session)
  95. 95. © 2012 SAP AG. All rights reserved. 97 GoingLive Check: Load Some table properties are collected (and compared later also in the GV Session)
  96. 96. © 2012 SAP AG. All rights reserved. 98 GoingLive Check: Sizing Hardware Capacity: Future Sizing  According to the Sum of Memory Consumption of Tables to be replicated: Source SUM of tables (Mbyte) / 2,5 = Memory consumption in the HANA Database  Concurrent Users: 0,2 CPUs * concurrent users <= available number of CPUs
  97. 97. © 2012 SAP AG. All rights reserved. 99 HANA Database Chapter Settings for HANA Database  Configuration  Traces ON/OFF  SAP Notes for HANA
  98. 98. © 2012 SAP AG. All rights reserved. 100 Going Live Check SAP EarlyWatch Alert (EWA) 4.1 4.2
  99. 99. © 2012 SAP AG. All rights reserved. 101 System Monitoring (EarlyWatch Alert) For the currently supported scenarios monitoring for SAP Hana Database can be included into SAP EarlyWatch Alert (EWA) service for SAP Business Suite Application (SAP ERP, SAP CRM …), SAP BW on HANA system or SLT system. Prerequisites:  SAP Host Agent on SAP HANA Appliance (included by default) needs to be configured and extended as per SAP Note 1542651  Data collection to the SAP ABAP system (BW on HANA, ERP, SLT, …) is realized via Web Service call which needs to be set up as outlined in SAP Note 1543278  'SAP Solution Manager Service Tools' (ST-SER) with version 701_2010_1 SP08 or higher are installed in SAP Solution Manager which is processing the EWA (SAP Note 569116)  Automated Service Content Update activated as per SAP Note 1143775
  100. 100. © 2012 SAP AG. All rights reserved. 102 System Monitoring EWA for HANA Setup Landscape SolMan 7.0 SAP „Backend“ System 1. Batchjob triggers data collection on HANA via Host Agent 2. Host Agent starts data collection Skript 3. Information is passed back to background job (XML- Format) 4. Results in background job is collected in sdcc and send to SolMan 5. EWA session is executed on SolMan and EWA report is created InMemory Database Hana 1.0 Host Agent Skript
  101. 101. © 2012 SAP AG. All rights reserved. 103 EWA for HANA (SPS02): Overview HANA Checks included in the EWA report of an ABAP Stack Overview (beginning of EWA): • Rating of area which needs further investigation: • Overview: All Services are available • Configuration: Parameters set correctly • Size and Growth: Host Resource Utilization (Disk Space, Memory Usage) • Performance: Workload Statistics from the In Memory Database and IO Statistics • Alerts and Statistics: Summary of important Alerts and Aggregated Statistics of the Statisticserver
  102. 102. © 2012 SAP AG. All rights reserved. 104 EWA Content for HANA: Configuration Configuration: Overview • Version • Landcsape • Services Configuration  Parameter: – lock_waittimeout – Section mergedog: active – Log_mode
  103. 103. © 2012 SAP AG. All rights reserved. 105 EarlyWatch Alert: Resource Consumption Size and Growth Disk Usage  Separated in Data / Log File / Trace Files Size of Volume Files  Size of Volume files separated by different services
  104. 104. © 2012 SAP AG. All rights reserved. 106 EarlyWatch Alert: Table Properties Column Table Size sorted  Regarding Memory Size  Record Counts
  105. 105. © 2012 SAP AG. All rights reserved. 107 EWA content for HANA: Performance Performance  Memory Utilization – Utlilization by each service  Available Swap Space  Workload  I/O Performance  Average Volume Statistics (Read / Write Times (it is normal that these values are up to 10 times bigger than what you may be used to on other DBs)
  106. 106. © 2012 SAP AG. All rights reserved. 108 EWA content for HANA: Admininstration 1/3 Administration  Number of Log / Trace Files (weekly) – Should be ensured that these are reorganized regularly – # of dumps should be observed
  107. 107. © 2012 SAP AG. All rights reserved. 109 EWA content for HANA: Administration 2/3 The settings of the HANA Database Trace is checked.
  108. 108. © 2012 SAP AG. All rights reserved. 110 EWA content for HANA: Administration 3/3
  109. 109. © 2012 SAP AG. All rights reserved. 111 EarlyWatch Alert: Alert Monitoring System Alert status is monitored and reported.
  110. 110. © 2012 SAP AG. All rights reserved. 112 EWA availability in Solution Manager Requirements / Summary: •Solution Manager 7.01 / ST_SER 2010 SP 6 o Content Update should be scheduled • HANA Box: installation of the script enabling the Host Agent for HANA Specific Webservice Calls. SAP Note 1542651 • SAP Backend: SAP_BASIS 7.00. The Support Package >= 18. SAP Note 1543278
  111. 111. © 2012 SAP AG. All rights reserved. 113 Remote Access Monitoring Root Cause Analysis Remote Services Summary 1 2 3 4 5
  112. 112. © 2012 SAP AG. All rights reserved. 114 SAP Solution Manager Roadmap How to orchestrate your SAP Solution powered by HANA  System Monitoring for HANA Appliance  File System and Log Browser SM7.1 SP03 HANA SPS03  DBA Cockpit for HANA  E2E Change Analysis  E2E Workload Analysis SM7.1 SP04 HANA SPS03  E2E Trace Analysis  E2E Exception Analysis  Integration with Business Intelligence Monitoring  CTS+ for HANA studio content  Auto-discovery of HANA systems SM7.1 SP05 HANA SPS04 1 2 3
  113. 113. © 2012 SAP AG. All rights reserved. 115 Availability Matrix of E2E RCA functions for HANA and BW on HANA Functions Prerequisites HANA SPS3 (Nov „11) HANA SPS4 (April „12) HDB Studio standard remote standard remote DBA Cockpit / Remote DB Monitoring SAP Solution Manager 7.1 SP04 (Dec’11)   E2E Trace SAP Solution Manager 7.1 SP 05 (May ‘12) (1) available already with SP04 (Dec’11)   E2E Exceptions   E2E Change Analysis (1)  (1) E2E Workload Analysis (1)  (1) File System and Log Browser (1)  (1) EarlyWatch Alert  ST-SER 2010.1 (SAP Solution Manager 7.0 SP23)   E2E Enterprise Data Warehouse Monitoring (BI/BW) SAP Solution Manager 7.1  SP03. BOE, BW  SP05: HDB, SLT, BO DS  
  114. 114. © 2012 SAP AG. All rights reserved. 116 Support for new Business Objects releases with Solution Manager 7.1 End to End Root Cause Analysis Functionality Availability Timeframe Prerequisites BOE XI 4.0 BOEx 4.0 Data Services 4.0 E2E Exception Analysis Product RTC SAProuter SAP Solution Manager 7.1 BOE, BOEx: SP01 DS: SP03    E2E Workload Analysis    E2E Trace Analysis   N/A E2E Change Analysis    Introscope WebView    File System and Log Browser    Remote DB Monitoring    EarlyWatch Alert Product RTC / ST-SER 2010.2 ST-SER 2010.2 (Q4 2010)   
  115. 115. © 2012 SAP AG. All rights reserved. 117 Monitoring for components of a HANA scenario with Solution Manager 7.1 Components System monitoring BI Overview Monitor BI Detail Monitor BI Platform 4.0 SP3 SP3 BO Jobs (SP3) Web AS for BO SP3 SP3 BW Backend SP3 SP3 BW Process Chains (SP3) BW Reporting (SP3) BW Accelerator SP6 SP6 Data Services SP4 SP5 Data Services Jobs / Data Flows (SP7 planned) SLT SP5 SP5 HANA Database Availability (SP3) HANA Alerts (SP4) SP5
  116. 116. © 2012 SAP AG. All rights reserved. 118 No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. © 2012 SAP AG. All rights reserved Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages.

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