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Emerging 21st Century Organization Models and Methods

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Emerging 21st Century Organization Models and Methods

  1. 1. Emerging 21 st Century Organizational Models and Methods Victoria G. Axelrod Milano – New School 21 September 2006
  2. 2. Flow <ul><li>Context </li></ul><ul><li>Collaboration </li></ul><ul><li>Complexity </li></ul><ul><li>Social Networks </li></ul><ul><li>Open Systems </li></ul><ul><li>Experience </li></ul><ul><li>Q & A </li></ul>
  3. 3. Concepts Most Relevant to HR/OD <ul><li>Complexity, CAS </li></ul><ul><li>Collaborative Technologies </li></ul><ul><li>Organizations as Open Networks – Systems </li></ul><ul><li>Emerging Organizational Models/Methods for Networked Information Age </li></ul>Tipping Point Or Tipped?
  4. 4. Key Terms <ul><li>Collaboration </li></ul><ul><li>Collaborative Leadership </li></ul><ul><li>Complexity </li></ul><ul><li>- metaphor </li></ul><ul><li>- science </li></ul><ul><li>Intangible Capitals </li></ul><ul><li>- intellectual/knowledge </li></ul><ul><li>- social/relationship </li></ul><ul><li>Social/Value Networks </li></ul><ul><li>Open Systems </li></ul>
  5. 5. Cover Stories Science, Technology and Human Behavior Both/And Outside – in - World
  6. 6. Tapping the Collective Intelligence <ul><li>Research </li></ul><ul><li>P&G 35% of new products from scientific networks. </li></ul><ul><li>Hiring </li></ul><ul><li>LinkedIn 2.7 mm people connect to jobs and employers thru friends. </li></ul><ul><li>Production </li></ul><ul><li>LindenLab’s Second Life built by 6000+player hours a day = 1000 person team. </li></ul><ul><li>Marketing </li></ul><ul><li>LEGO used 250 train fans to promote 10,000 unit sales by “word of mouse.” </li></ul><ul><li>Sales </li></ul><ul><li>Eli Lilly taps “wisdom of crowds” thru employee virtual stock market to predict outcome of drug trials before release. </li></ul>“ corporations will have to craft new roles for themselves and learn new ways to operate in order to stay relevant.” Robert Hoff, BW 6/20/05
  7. 7. What is an Organization ? <ul><li>An organization is a legal fiction created to solve an ill defined problem with an ill defined solution. </li></ul><ul><li>An organization neither has a conscience or soul, only the people in the organization have them. </li></ul><ul><li>An organization is a series of conversations or dialogues, external and internal in pursuit of the solution. </li></ul>
  8. 8. Start with the Big Picture STRATEG Y Shared Values Structure Systems CULTURE Organization is a Series of Conversations in Context Context = Environment (Scan)
  9. 9. Context <ul><li>The conversations need a context, sometimes referred to as the environment in which the business operates. </li></ul><ul><li>How well do we know the environment? </li></ul><ul><li>What are the events and trends in the marketplace at large? </li></ul><ul><li>Where are we in the marketplace? </li></ul><ul><li>How well is the market defined? </li></ul>
  10. 10. “ Stakeholder- centric” organizations Socio-techno
  11. 12. Us on the Net – We are the Web Complexity
  12. 13. Social Networks – Organizational Networks If the topography of our organizations now looks like this map, we need to understand our “intangible”capital. From Human Capital to Peer Production and Social Capital Relationship Capital “ Intangibles”
  13. 14. Networks Matter <ul><li>The complexity of work in today’s world is such that no one can understand – let alone complete – a task alone </li></ul><ul><ul><li>Individual-individual Team-team </li></ul></ul><ul><ul><li>Company-company </li></ul></ul><ul><li>Strong networks are correlated with health: </li></ul><ul><ul><li>People with stronger personal networks are healthier, happier, and better performers </li></ul></ul><ul><ul><li>Companies who know how to manage alliances are more flexible, adaptive and resilient </li></ul></ul><ul><li>Patti Anklem – Value Networks 2005 </li></ul>
  14. 15. Complexity Complex Adaptive System (CAS) <ul><li>learning and adaptability </li></ul><ul><li>spontaneous self-organization </li></ul><ul><li>phenomena that emerge from interactions among the agents but are not features of the independent agents working alone </li></ul><ul><li>together these characteristics allow the system to evolve and improve its performance in changing environments </li></ul>
  15. 16. Complexity as Metaphor
  16. 17. Natural and Human Simple Rules Self-Organizing Emergent Behavior
  17. 18. What is Emergence? <ul><li>“ Emergence is the production of global patterns of behaviour by agents in a complex system interacting according to their own local rules of behaviour, without intending the global patterns of behaviour that come about. </li></ul><ul><li>In emergence, global patterns cannot be predicted from the local rules of behaviour that produce them. </li></ul>To put it another way, global patterns cannot be reduced to individual behaviour.” (Stacey 1996:287)
  18. 19. The Firm, The Market, Peer Production <ul><li>“ The economic role of social behavior is increasing” </li></ul><ul><li>Yochai Benkler – Yale Law School </li></ul><ul><li>Think: </li></ul><ul><li>Amazon </li></ul><ul><li>eBay </li></ul><ul><li>Craig’s List </li></ul><ul><li>Cyberrentals </li></ul>
  19. 20. Social Software – Just Because it’s there? <ul><li>www.backpackit.com </li></ul><ul><li>Personal info organizer </li></ul><ul><li>www.dodgeball.com </li></ul><ul><li>Friend finder </li></ul><ul><li>www.Eurekster.com </li></ul><ul><li>Social search engine </li></ul><ul><li>www.linkedin.com </li></ul><ul><li>Business network </li></ul><ul><li>http://del.icio.us/ </li></ul><ul><li>Shared bookmarks, blogs, tags </li></ul><ul><li>http://www.rojo.com </li></ul><ul><li>Hybrid, news aggregator, social network and social bookmarking </li></ul><ul><li>www.wikicities.com </li></ul><ul><li>Content editing </li></ul><ul><li>http://www.technorati.com/ </li></ul><ul><li>Blog aggregator </li></ul>Social Networks RSS Blogs WIKIs
  20. 21. More than the sum of the parts:
  21. 22. Leadership Models Reflect the stage of Science and Technology or Not 50’s-60s Behavior Theories 60’s-70’s Contingency Theories Followership or Power-Influence 80’s Charismatic and Transformational Theories 90’s Collaborative Integrative Theories Heroic 00’s
  22. 24. Points of Connection Act Think Speak
  23. 25. Think Movie <ul><li>Put the conversation together with action and the shared experience becomes a “movie” running forward in time. </li></ul>
  24. 26. Where are we in the Movie? <ul><li>Who are we? </li></ul><ul><li>Where do we want to be? </li></ul><ul><li>Where are we? </li></ul>
  25. 27. Future Forward – What’s Next?

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