Customers

891 views

Published on

This presentation shows the importance of Customers.

Published in: Business, Education
1 Comment
0 Likes
Statistics
Notes
  • Very clear and amusing presentation
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Be the first to like this

No Downloads
Views
Total views
891
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
24
Comments
1
Likes
0
Embeds 0
No embeds

No notes for slide

Customers

  1. 1. Customersby S.Vanitha
  2. 2. A customer is anyone who receives aproduct – either a good or a service –from an organizationIn mostsituations thecustomer willhave to pay toobtain theproduct,
  3. 3. Students are increasingly referred to as the ‘customers’ ofthe schools and colleges that they attend, but the majority ofstudents do not pay directly for the educational service theyreceive.FOREXAMPLE
  4. 4. Internal customers aremembers of staff oroutside suppliers whocontribute towards theservice provided toexternal customers. External customers, arethe people who actually buyor use an organization’sproducts and services.
  5. 5. Employee PyramidCustomer Pyramid
  6. 6. A end-users will describe their needs to a developer and will veryoften end up with an end result far different than what was neededFOREXAMPLE
  7. 7. Gandhiji’s Quote on Customers
  8. 8. CustomerCare &RetentionOne of the mostimportant customerservice skills is theability to understandand effectivelyrespond to thecustomer’s needs andconcerns
  9. 9. Key aspects of quality for the customer include:Good design – looks and style.Good functionality – it does the job well.Reliable – acceptable level of breakdowns or failure.Consistency.Durable – lasts as long as it shouldGood after sales service.Value for money.
  10. 10. Promise or agreement to do something in the future,especially:Act of assuming a obligation at a future date.Being bound emotionally/intellectually to a course ofaction or to another person/other persons.The trait of sincerity and focused purpose.Commitment

×