Vvc leading & managing people from anywhere - national telework week - 191113


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Running a business in a digital economy provides opportunities to outsource parts of your business to virtual assistants, and/or it allows your existing staff to undertake some of their work from home as ‘tele-workers’.

This means your business can quickly access the skills and expertise it needs without having to provide the workspace or infrastructure to get the job done, and often at a lower cost.

But leading and managing people from anywhere requires new approaches and processes.

The “Leading and Managing People from Anywhere” free webinar shared the the tools, techniques and key considerations needed to attract, recruit and manage virtual employees or sub-contractors, while mitigating the risks associated with adopting these new HR strategies.

This webinar is being run as part of the 2013 National Telework Week.

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  • Press recordDropping outIntroduce yourself– Elearningebusiness eportfolio consultancyWork with prominent universities and VET providersWorkshops / Webinars for ACPET, VELG Training, Wendy Perry & Associates
  • Performance consultation skillseBusiness skillsSocial Media skillsCollaborative skills – letting goProject Management skillseCommunityleadership skills
  • Centralised – Manager centredAutonomous – work on own, make own decisionsCollective – group decisions
  • Leading is more about using intrinsic motivation techniques, as no external motivator can get people to perform at their absolute best.
  • BYON – BYO Network (internet)
  • http://dropbox.comhttp://drive.google.com/
  • http://www.skype.comhttps://plus.google.com/hangoutshttps://www.anymeeting.com/http://office.microsoft.com/en-au/lync/
  • Advantages – share workloads, knowledge management
  • Advantages – use across multiple devices, multiple users, integration with other systems egMailchip / Wordpress
  • Getting started takes time.
  • The I-CAN approach can help you to implement the right virtual employee system for your business
  • Start by implementing a strategy.This happens by setting yourself some goals with milestones, together with determining how you are going to resource the implementation of these goals. You will also need to determine how you are going to track and measure whether you have achieved these goals, and whether the goals have helped improve your business processes or productivity.
  • Once you know what you are trying to achieve, what will help you stay on track?If you are a small business, you might engage a coach to help you or your community (or network). In larger organisations, it many need the involvement of a few people or a committee to plan, implement, monitor and review the implementation process.
  • When implementing a new business process, you will need to evaluate the skills required to do it successfully. Undertaking an appreciative inquiry of your staff will help you know what skills you will need, and review whether you currently have those skills in your business or whether you’ll need to recruit someone with these skills. It may be best to outsource some of this work to a virtual assistant or a micro-worker through online sites like O-Desk, eLance and Freelancer.This process may also be an opportunity to undertake a Workforce Development planning process for your whole business so you can strategically ensure you have the skills within your business to reach the longer term goals of your business.
  • If you decide that you would like to learn the new skills yourself or have someone in your organisation learn these skills, then you will need to determine how this is going to happen, ie:Experiential – through trial and error, using the help functions within the system, and drawing on the expertise of your networkHow-to – look for a how to video or resource online or reading reviews/blog postsWorkshops/Webinars – engage an expert or attend some training or do a course
  • To support the I-CAN approach, Vanguard Visions Consulting offers the ‘Be Ahead of the Pack ’ business development program which will enable you to:Develop an implementation plan customised for your business which includes a risk analysis of the implementation processProvide support sessions to help you stay on track to achieve your goals through just-in-time support and adviceSupport Workforce planning processes to ensure you and your team have the skills to work digitally smarterOne on one and small group training session customised to your business’s needshttp://vanguardvisions.com.au/ebusiness-services/be-ahead-of-the-pack-business-development-packages/
  • Follow this work atTwitter: twitter.com/vanguardvisionsFacebook: facebook.com/vanguardvisionsLinkedIn: linkedin.com/company/vanguard-visions-consultingGoogle+: plus.google.com/114781433911230454093Pinterest: pinterest.com/vanguardvisions/
  • Vvc leading & managing people from anywhere - national telework week - 191113

    1. 1. Leading and Managing People from Anywhere 19 November 2013 2013 NATIONAL TELEWORK WEEK Allison Miller Director & Principal Consultant vanguardvisionsconsulting.com.au
    2. 2. Get these slides from: slideshare.net/vanguardvisions
    3. 3. Session Overview • Why lead and manage people from anywhere? • Attracting / Recruiting virtual workers • Management styles and skills needed for leading and managing virtual workers • HR considerations for leading and managing virtual workers • Tools for leading and managing virtual workers • What you will you do now?
    4. 4. Are lead and manage people from anywhere?
    5. 5. Why lead and manage people from anywhere?
    6. 6. Better infrastructure / access • 79% of Australian homes have the internet • Good e-practice guidelines for disadvantaged learners in VET (2013) • 85% of Australians have a smartphone • AIMIA Mobile Phone Survey (2012) Image: Telecommunications - http://en.wikipedia.org/wiki/Telecommunication
    7. 7. Benefits to your business • Increased productivity • Few distractions • Broader pool of talent • Attract from anywhere – Australia and beyond • Work-life balance • Sea / Tree Change Rewirees • Operational savings • Reduced office space, infrastructure Image: by Victor1558- Woman working in the kitchen - http://www.flickr.com/photos/76029035@N02/6829342681/
    8. 8. Attracting / Recruiting virtual workers
    9. 9. Where to find virtual workers • Existing staff • Workers with young children • Pre-retirees • Online sites • eLance, Freelancer, O-desk, Micro-job sites • Social Media • LinkedIn – LinkedIn Groups • Business Incubators • Hub Australia Image: By Vanguard Visions Consulting - National NBN-enabled Digital Economy Forum - http://www.flickr.com/photos/77018488@N03/9318069584/in/photostream/
    10. 10. Management styles and skills needed for leading and managing virtual workers
    11. 11. eWorkplace Leadership & Management Styles Based on Courtney Shelton Hunt’s Digital Era Competencies (2012) Social Media in Organisations – New Tools for doing old things www.sminorgs.net/2012/05/digital-era-competencies-how-do-you-stack-up.html
    12. 12. Your management style Management styles (Wikipedia, 2011) Competitive business strategy (Miles & Snow, 1986; Sculer & Jackson, 1987) Possible Industry types or organisational contexts Autocratic Centralised Laissez-Faire Autonomous Democratic Collective Paternalistic Hierarchical Cost Reduction Defenders Innovators Prospectors Quality Enhancement Analysers Mandate to try to be all three? Family-owned business Emerging Technology buiness Community Service Government Organisation Dept/Organisation
    13. 13. Extrinsic vs Intrinsic Extrinsic Intrinsic (Tushman & Nadler, 1986) Pay rise Autonomy, ownership, responsibility Bonus, commission, financial incentives Opportunity to use initiative, creativity, problem solving Time off/ holidays Learning new skills, new job roles Promotion Supported to understand and improve strengths/weaknesses Participate in decision making, committees, networks “no external motivators can get people to perform at their absolute best” Celebration/Recognition of successes Goleman, Boyatzis & McKee (2004) Job is achieving something important/useful/making a difference
    14. 14. HR considerations for leading and managing virtual workers
    15. 15. Virtual worker HR Policies considerations: • Virtual worker (tele-worker) vs virtual contractor (micro-worker) • Learning & development opportunities collaboration, networking, project/action based projects, communities of practice, collaborative learning communities • Performance appraisals - regular informal feedback, reward vs recognition, individual vs team
    16. 16. Virtual worker WHS considerations: • Changes to OHS (now WHS) • WHS Online Induction • moodle.digitalcapability.com.au/course/view.php?id=4 • Log in as a guest • Download course for own Moodle v2.5 • Office / Workstation / Virtual workspace inspection • Virtual workspace emergency procedures • Accident / Incident recording • Regular meetings • Recording times worked and location
    17. 17. Creating an eWorkplace Considerations: • Self-motivated staff • Work is measured by outputs) • Face time vs outputs • Trust and respect strategies • Costs to employees • Cross fertilization of ideas
    18. 18. Tools for leading and managing virtual workers
    19. 19. BYOD – Bring your own device Source: en.wikipedia.org/wiki/Bring_your_own_device Image: : http://www.bishopoconnell.org/uploaded/Academics/smartphone-netbook-pad.jpg
    20. 20. Collaborative Storage Spaces
    21. 21. Virtual Meeting Services
    22. 22. Online Project Management Services
    23. 23. Online CRM Services
    24. 24. Getting started
    25. 25. I-CAN approach
    26. 26. I-CAN Approach I - Implement a strategy Image: “Punk Einstein thinks you can do it” by Quinn Dombrowski - www.flickr.com/photos/quinnanya/7593700788/
    27. 27. I-CAN Approach I - Implement a strategy C – Coach / Community/ Committee Image: “Punk Einstein thinks you can do it” by Quinn Dombrowski - www.flickr.com/photos/quinnanya/7593700788/
    28. 28. I-CAN Approach I - Implement a strategy C – Coach / Community/ Committee A – Appreciative inquiry Image: “Punk Einstein thinks you can do it” by Quinn Dombrowski - www.flickr.com/photos/quinnanya/7593700788/
    29. 29. I-CAN Approach I - Implement a strategy C – Coach / Community/ Committee A – Appreciative Inquiry N – New skill development Image: “Punk Einstein thinks you can do it” by Quinn Dombrowski - www.flickr.com/photos/quinnanya/7593700788/
    30. 30. “Be Ahead of the Pack” Business Development Program Available from: http://vanguardvisions.com.au/ebusiness-services/be-ahead-of-the-pack-business-development-packages/
    31. 31. So, what you will you do now?
    32. 32. Follow Facebook: facebook.com/vanguardvisions Google+: plus.google.com/114781433911230454093 LinkedIn: linkedin.com/company/vanguard-visions-consulting Pinterest: pinterest.com/vanguardvisions Twitter: twitter.com/vanguardvisions
    33. 33. Contact us for a free 30 min consultation about leading and managing people from anywhere in your organisation? Allison Miller 0400 732 270 allison@vanguardvisions.com.au vanguardvisionsconsulting.com.au vanguardvisionsconsulting.com.au