Aiim capture trends 2009 2010


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Aiim capture trends 2009 2010

  1. 1. Capture Trends 2009-2010 <br />- AIIM researchconducted during November 2009<br />
  2. 2.<br />Page 2<br />
  3. 3.<br />Page 3<br />Full report available for free from<br />The survey was taken by 882 individual members of the AIIM community.<br />
  4. 4. Great Moments in Statistics Reasoning!<br />The Japanese eat very little fat and suffer fewer heart attacks than the British or the Americans.<br />On the other hand, the French eat a lot of fat and also suffer fewer heart attacks than the British or the Americans.<br />The Japanese drink very little red wine and suffer fewer heart attacks than the British or the Americans.<br />The Italians drink excessive amounts of red wine and also suffer fewer heart attacks than the British or the Americans.<br />Conclusion: Eat and drink whatever you like. It's speaking English that kills you.<br />
  5. 5. Business Trends<br />
  6. 6. #1 Reduce Costs<br />62% have seen revenue declines<br />41% report that the acceptable length of time to implement a project has been significantly cut<br />69% state that only those projects that can demonstrate positive hard dollar returns THIS YEAR are being approved<br />
  7. 7. Reduce Costs<br />By 2011, the digital universe will be<br />10X<br />as big as it was in 2006<br />Source: IDC<br />
  8. 8. #2 Improve Collaboration<br />
  9. 9. Improve Collaboration<br />“It is easier to locate “knowledge” on the Web than it is to find it on our internal systems” <br />80%<br />18-30<br />73%<br />31-45<br />64%<br />>45<br />
  10. 10. Which THREE of the following benefits would most likely justify a spend on collaboration tools within your organization?<br />10+ employees (656)<br />Improve Collaboration<br />
  11. 11. For each type of content, evaluate the degree of control that exists in your organization in managing it?<br />#3 Improve Governance<br />
  12. 12. Improve Governance<br />For each type of content, evaluate the degree of control that exists in your organization in managing it.<br />All respondents (462)<br />
  13. 13. Tools and Instruments<br />Using the right tools is vital to the design’s construction.<br />Futures<br />The best designs for an ECM environment includes a continuous improvement program with a vision of the future.<br />Foundation<br />Building a sustainable ECM environment requires strong foundation with a good understanding of the technologies and architectural design.<br />Conclusion: ECM is the foundation for business<br />
  14. 14. Capture Trends<br />
  15. 15. Key Benefits of Imaging<br />Source: “The ROI Of Imaging” report, Forrester, September 29, 2009 <br />
  16. 16. What are the strongest drivers for scanning and capture in your organization? Max. THREE.<br />Business Drivers<br />10+ employees ,Non-trade(742)<br />
  17. 17. What would you say are the biggest barriers to greater strategic adoption of scanning and capture in your organization? Max. THREE..<br />Barriers<br />10+ employees ,Non-trade(742)<br />
  18. 18.
  19. 19. How would you rate the success (ROI, service improvement, etc) of the following processes/document types?<br />Business Processes<br />10+ employees,World (702)<br />Line length indicates “We don’t do this”<br />
  20. 20. What payback period would you say you have achieved, or are on track to achieve, from your scanning and capture investments?<br />ROI<br />10+ employees ,Non-trade(618)<br />
  21. 21. ROI<br />On average, more than 15% of floor space in offices is taken up by filing cabinets: the research shows that the introduction of a DM system is likely to reduce this by 35%.<br />The average time per day spent looking for paper documents, document files, emails, intranet, and web pages is 51 minutes. How much do we save by reducing this by 25% or 50%?<br />A DM system can reduce routine copying and filing activities in an HR department by 25%<br />Invoice Automation can halve the time taken to approve and process payments and reduce the number of lost invoices by 66%<br />Introducing a formal workflow system in accounts receivable can cut late payments by 50%<br />Electronic processing of delivery documentation can reduce the time taken chasing and sorting documents by 46%, and halve the number of lost documents.<br />
  22. 22. Capture Strategy<br />
  23. 23. What should you capture?<br />Documents that users:<br />Access often<br />Access simultaneously<br />Require quick access to <br />Just documents, or:<br />Documents with metadata <br />All metadata?<br />Handwritten, printed text, forms, barcodes and/or tick boxes?<br />Complete backfile or just partial backfile conversion?<br />Day-forward or day-forward with on-demand conversion?<br />
  24. 24. Do you use outsourced, centralized and/or distributed scanning (distributed is eg. MFPs, desk-top scanners, branch office scanning, field scanning)?<br />Outsourced/Central/Distributed<br />10+ employees ,Non-trade, non bureau(746)<br />
  25. 25. Outsourced/Central/Distributed<br />10+ employees , Non-trade, non bureau (225-528)<br />
  26. 26. How would you characterize your Scanning strategy?<br />Capture Strategy<br />10+ employees ,(790)<br />“We don’t do this” shortens the line<br />
  27. 27. Capture Strategy<br />How would you characterize your Capture/Data-Indexing strategy?<br />10+ employees ,(790)<br />“We don’t do this” shortens the line<br />
  28. 28. Deployment Trends<br />
  29. 29. How will your spending on the following Capture components in the next 12 months compare with the last 12 months?<br />Spend<br />10+ employees ,Non-trade(570)<br />Line length indicates those who spend in this category, not the amount they spend<br />
  30. 30. 7%<br /> In general, what proportion of your scanned documents are rejected at QA or require intervention? <br /> If you use automatic classification for archive, what proportion of your documents require intervention? <br /> What proportion of the documents that you scan would you say are destroyed after scanning?<br />13%<br />31%<br />
  31. 31. Capture is becoming part of the IT Infrastructure<br />Who is the decision maker for your scanning strategy?<br />10+ employees ,Non-trade(728)<br />
  32. 32. Information Architecture<br />Portal/Web<br />Search<br />Visualization<br />BPM/<br />Workflow<br />Taxonomy/Facets<br />Collaboration<br />Enterprise Digital Rights Mgmt<br />Authentication<br />ID Extraction<br />ContextualFiltering<br />Content<br /> Analytics<br />Social Network Analysis<br />Records <br />Management<br />Digital Asset Management<br />Document<br />Management<br />Capture/<br />Imaging<br />Meta Data Management<br />Web<br />Data<br />Shared <br />Drives<br />E-mail<br />IM<br />Multimedia<br />Capture is an important component of ECM<br />
  33. 33. SharePoint<br />Only 15% of organizations index and store a significant number of scanned images in SharePoint, but this is expected to double <br />10+ employees ,World (665)<br />
  34. 34. What are the most important criteria's for choosing a new product?<br />
  35. 35. 58%<br />Ease of use<br />Ease of integration with other enterprise systems<br />46%<br />Ease of implementation<br />42%<br />
  36. 36. Easy of Use<br />
  37. 37. Easy of Implementation<br />
  38. 38. Plan the future – be proactive!<br /><br />
  39. 39. Thank You!<br />Atle Skjekkeland<br />Vice President<br />AIIM<br />Email:<br />Twitter: Skjekkeland<br />