1.
Empathy Map and Problem
Statement
By Valerie Lustgarten
Stakeholder: Student

2.
Empathy Map - Say
Student stated that he is concerned about:
• Lack of practical preparation in College.
Classes are highly theoretical, with not
enough emphasis on doing.

3.
Empathy Map -Do
• Student signs up for classes that are required
and others.
• Reads assigned books and others
• Turns in papers as required
• Has been given no practical space to learn
what is out there in the work field.

4.
Empathy Map - Think
• I think the student is concerned about going
into the workforce without practical
experience.
• I’m thinking student feels that 4 years of
college should have the practical aspect built
in.

5.
Empathy Map - Feel
• Student feels the job training required at most
employment places is a waste of time.
• I feel the stress of students not feeling
prepared for the workforce, or for the
demands work is going to put on their
learning curve.

6.
Problem Statement
• Student needs a way to prepare for the
practical aspects of post-college
employment, because the majority of college
courses are heavily theoretical, and he feels
he will not be ready.