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Building smarter organizations KMWorld 2015

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Why we need smarter organizations - and what we can do about it

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Building smarter organizations KMWorld 2015

  1. 1. Building Smarter Organizations Gordon Vala-Webb KM World 2015 cc: kmakice - https://www.flickr.com/photos/8330434@N05
  2. 2. Why smarter organizations?
  3. 3. VUCA world cc: frogthroat - https://www.flickr.com/photos/22980078@N04
  4. 4. Smarter work cc: biologycorner - https://www.flickr.com/photos/40964293@N07
  5. 5. Knowledge intensive orgs • Highly-educated workers • Solving non-routine analytic & / or interpersonal problems • Little capital required
  6. 6. Disengaged workers cc: Squiggle - https://www.flickr.com/photos/32099449@N00
  7. 7. "An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage." Jack Welch CEO 1981-2001 General Electric
  8. 8. What isn't working
  9. 9. Knowledge management cc: Domiriel - https://www.flickr.com/photos/17274350@N00
  10. 10. Command-and-control Talorism, scientific management cc: profzucker - https://www.flickr.com/photos/82032880@N00
  11. 11. Matrix organization
  12. 12. Cost cutting cc: HowardLake - https://www.flickr.com/photos/53941041@N00
  13. 13. "Drive out fear, so that everyone may work effectively for the company." W. Edwards Deming Fear cc: stuant63 - https://www.flickr.com/photos/68134711@N00
  14. 14. Pay for performancecc: lensonjapan - https://www.flickr.com/photos/63312719@N08
  15. 15. Performance mgmt • 90% of appraisal systems were not successful • Only 5% of H.R. professionals were "very satisfied" with their systems • 48% of those who had reviews called them “second-guessing sessions”
  16. 16. Email Overload cc: Intersection Consulting - https://www.flickr.com/photos/32119772@N03
  17. 17. Email is... Closed Interrupting Ephemeral Disorderedcc: JeffaCubed - https://www.flickr.com/photos/46128245@N08
  18. 18. What will work
  19. 19. 1. Culture / mindset shift cc: The Wandering Angel - https://www.flickr.com/photos/86518301@N00
  20. 20. Shape the positive behaviours Behavioural survey – then reduce barriers / create attractors cc: limaoscarjuliet - https://www.flickr.com/photos/48745248@N00
  21. 21. 2. Many-to-many communications cc: quinn.anya - https://www.flickr.com/photos/53326337@N00
  22. 22. Content out in the centre
  23. 23. 3. Make the work visible cc: marianbeck - https://www.flickr.com/photos/89253915@N07
  24. 24. Work = dark matter
  25. 25. Work out in the centre Visual mgmt cc: o.tacke - https://www.flickr.com/photos/89882948@N05
  26. 26. Change management? Steath shaping cc: MTSOfan - https://www.flickr.com/photos/8628862@N05
  27. 27. Nudge the flow cc: NASA's Marshall Space Flight Center - https://www.flickr.com/photos/28634332@N05
  28. 28. Leadership "The fish rots from the head" cc: kaje_yomama - https://www.flickr.com/photos/28504195@N08
  29. 29. Learning close • Collaborating • Job shadowing • Mentoring / interns • Apprenticeship • Master classes
  30. 30. Questions? Gordon "at" BuildingSmarterOrganizations.com cc: kaddisudhi - https://www.flickr.com/photos/68808592@N00

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