Handling Business-Critical Issues

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Whether you are concerned with the handling of your business-critical processes or there is a particular issue with your use of technology, your business depends on a reliable and timely resolution.

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  • If I ask your two of your best customers about your ability to deliver, will I hear the same answer as from your COO?
  • Related needs/issues: Employees’ training Employees’ turnaround Employer-of-choice contributes to a Supplier-of-Choice Productivity monitoring Staff accountability Repeatable routine processes “well-managed” “accountable” organization low morale micromanagement stressful delivery short deadlines knowledge transfer inefficient facility un-facilitated process undefined / undocumented processes shop floor scheduling project managementIndicators and causes: Automated fulfillment (handles stress, short deadlines, routine and repeatable processes) Resource scheduling Business workflow, document handling, knowledge transfer and training, project management, process tracking, handles incomplete or splinter processes and process complexity, facilitates execution and delivery (SIPOC) Business intelligence – monitoring, KPI, metrics, maturity levels, accountability, transparency
  • Handling Business-Critical Issues

    1. 1. We keep your customers buying<br />Handling Business-Critical Issues<br />SCT Alternative, Inc.<br />1655 Barclay Blvd.<br />Buffalo Grove, IL 60089<br />Phone: (847)215-7488 Fax: (847)215-7499<br />Web: http://www.sctalt.com<br />Email: vadimk@sctalt.com<br />
    2. 2. What drives your business?<br />As a business owner you probably face many questions daily. <br />But without any doubt, your most important question should be “How do my customers view me?”<br />The rest are just tools.<br />Business Side<br />?<br />Technology Side<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    3. 3. Challenges You Face<br /><ul><li>Compliance to standards
    4. 4. Maintaining high service levels
    5. 5. Differentiating from competitors
    6. 6. Reliability
    7. 7. High turnaround
    8. 8. Productivity level
    9. 9. Quality
    10. 10. Complexity</li></ul>Do you plan to offer new products or services?<br />Do you plan new ways of selling?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    11. 11. Compliance<br />What areas of your business get affected by compliance to regulations and standards?<br />Do you need to support customer standards because they are required to comply? <br />Has anything changed recently? Do you feel prepared?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    12. 12. Service level requirements<br />Is it difficult for you to maintain your Service Level Agreements?<br />How does it affect your customers? <br />How will you serve your customers better? How do you know if you are meeting their expectations? <br />Are your service levels world class in your customers’ eyes?<br />Has anything changed recently? Do you feel prepared?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    13. 13. Value chain positioning<br />Do your customers see you as a commodity?<br />Are you having problems differentiating your brand?<br />What is unique about your product or service that causes your customers to buy from you?<br />When you‘ve done with pricing everything you could do, what else?<br />How loyal are your customers?<br />Has anything changed recently? Do you feel prepared?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    14. 14. Reliability<br />Do your customers depend upon your company’s reliability? <br />If you missed your mark today, will they still be OK? Will they buy from you tomorrow?<br />What are your up-time requirements? Do you feel your support costs are in line with your up-time needs?<br />Has anything changed recently? Do you feel prepared?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    15. 15. High turnaround<br />What is the typical turnaround for your deliveries?<br />Do you manage perishable inventory?<br />Does your business deliver real-time fulfillment?<br />How much time do you have to respond to your customers’ questions and demands?<br />Has anything changed recently? Do you feel prepared?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    16. 16. Productivity<br />Is your organization working overtime to meet your commitments?<br />How long does it take to bring a new employee up to speed?<br />What do you do when an employee does not know what to do next? How often does it happen?<br />Are you losing employees?<br />Are you able to deliver?<br />Has anything changed recently? Do you feel prepared?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    17. 17. Quality<br />Have you ever experienced those angry clients’ calls?<br />Are you producing too many defects? Does it delay your schedule? How much do returns cost your business?<br />Are you losing customers?<br />Has anything changed recently? Do you feel prepared?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    18. 18. Complexity<br />You know you have complexity when <br /><ul><li> Multiple parties are involved
    19. 19. It takes too long or many people to fulfill
    20. 20. There are unique demands
    21. 21. Load is too high to handle: either high volume or high frequency of transactions</li></ul>Are your customers dependent upon how well your company handles complexity? <br />Has anything changed recently? Do you feel prepared?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    22. 22. Innovation<br />Does your business introduce new products or services?<br />How can you generate new streams of revenue from products you already have?<br />Do you struggle finding ways to exceed your customers’ expectations? <br />Has anything changed recently? Do you feel prepared?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    23. 23. How do you handle technology?<br />Do you need to handle high volumes of data or transactions?<br />What are your scalability requirements?<br />Do you do any real-time processing?<br />How complex is your solution architecture?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    24. 24. Expertise to handle complexity<br />Are you prepared for the growing complexity of your applications?<br />How many applications need to work together? What is the deployment footprint of a typical application?<br />Do you often need to interact with the applications of your vendors, customers and partners?<br />Are you in the process of renovating your tools? Still stuck with Web 1.0?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    25. 25. Handling volume<br />Do you keep up with the volume of data your applications need to handle?<br />How many transactions do you need to process?<br />Does your current technology and application architecture support the load?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    26. 26. Goals for scalability<br />Are your systems getting slower?<br />How many users do your systems support?<br />Are you prepared to scale your applications up?<br />Having more customers – is that good or bad? How does that affect your infrastructure?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    27. 27. Business intelligence applications<br />Do you utilize business intelligence tools in your organization?<br />Do you typically need to handle large volumes of data?<br />Are response times satisfactory?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    28. 28. Real time processing<br />Does anything you do require real-time processing?<br />Are you working with embedded systems? With navigational or telephony applications? Trading platforms?<br />Do you need to monitor volumes of data in real-time?<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    29. 29. Where is the solution?<br />Whether you are concerned with the handling of your business-critical processes or there is a particular issue with your use of technology, <br />your business depends on a reliable and timely resolution.<br />Your customers will not wait.<br />Business Side<br />Technology Side<br />© Copyright SCT Alternative, Inc. 2010<br />We keep your customers buying<br />
    30. 30. SCT Alternative has the answers. <br />We keep your customers buying!<br />© Copyright SCT Alternative, Inc. 2010<br />

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