Libstats: Overview & Demo

 Hilary Rudsenske and Rachel Vacek,
 Walker Management Library,
 Vanderbilt University
 August ...
Outline
•   Overview
•   Demo
•   The Walker Management Library Experience
•   Individual Library Considerations
•   Syste...
What is Libstats?
• Created by the University of Wisconsin –
  Madison Libraries
• System for tracking library statistics ...
Libstats Customizations
• Administrative side
      – Create multiple libraries and multiple users in each library
      –...
Libstats Demo
Walker Library Experience
Goals

      – Collect more detailed information about library
        use
      – Gather data a...
Walker Library Experience
Staff Concerns

      – Too time consuming
      – Too complicated
      – Will forget to use it...
Walker Library Experience
Initial Test

      – Information Services data only
            • No Access Services data
     ...
Walker Library Experience
Trial Implementation

    By mimicking our already existing paper and
    hash mark process and ...
Libstats Demo & Overview   10
Walker Library Experience
Trial Outcomes

      Information Services staff:
      – Found the software easy to use
      –...
Walker Library Experience
Steps to Implementation

      – Refined the “Time Spent” field
      – Added a new question for...
Walker Library Experience
Implementation Outcomes
      – Able to capture additional information and statistics
        su...
Walker Library Experience
Implementation Outcomes

      – Able to access statistical reports quickly
            • No lon...
Walker Library Experience
Challenges

      – Would like to capture even more transaction detail
      – Would like to be ...
Individual Library Considerations

• Consider doing a trial

• Think backwards
      –   What questions about library use ...
System-Wide Considerations

• In order to gather system-wide statistics
      – common data points
      – common terminol...
More Information
The Vanderbilt Libraries Libstats
• http://infostats.library.vanderbilt.edu


LibStats Homepage and more ...
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Libstats: Demo and Overview

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Walker Management Library's Hilary Rudsenske and Rachel Vacek created this presentation to demo and provide an overview of Libstats to other Vanderbilt University library staff. Libstats is a simple, free, open-source, web-based system for tracking library statistics and questions. The Walker Library has already implemented use of Libstats shares their experience in this presentation. They explore the administrative side and its customizable demographic settings as well as how to run reports. Learn how the Walker Library is using it to meet their needs for quick reference statistics gathering. This online tool has a lot of potential and can work for multiple libraries and service points - you might find that you want to implement this tool in your library, too!

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Libstats: Demo and Overview

  1. 1. Libstats: Overview & Demo Hilary Rudsenske and Rachel Vacek, Walker Management Library, Vanderbilt University August 15, 2007
  2. 2. Outline • Overview • Demo • The Walker Management Library Experience • Individual Library Considerations • System-wide Library Considerations • Reports Libstats Demo & Overview 2
  3. 3. What is Libstats? • Created by the University of Wisconsin – Madison Libraries • System for tracking library statistics and questions at a service point • Open-source • Web-based access anywhere • Password protection • Advanced search Libstats Demo & Overview 3
  4. 4. Libstats Customizations • Administrative side – Create multiple libraries and multiple users in each library – Can adjust fields: • Location • Patron Type • Question Formats • Question Types • Time Spent Options – Can define terminology • User side – Change preferences – Database remembers user info Libstats Demo & Overview 4
  5. 5. Libstats Demo
  6. 6. Walker Library Experience Goals – Collect more detailed information about library use – Gather data about how staff spend their time – Streamline current statistic reporting process Libstats Demo & Overview 6
  7. 7. Walker Library Experience Staff Concerns – Too time consuming – Too complicated – Will forget to use it – Too busy to learn something new – Afraid of new technology – Don’t like change Libstats Demo & Overview 7
  8. 8. Walker Library Experience Initial Test – Information Services data only • No Access Services data – Two weeks • March 1-15, 2007 Libstats Demo & Overview 8
  9. 9. Walker Library Experience Trial Implementation By mimicking our already existing paper and hash mark process and categories we were able to: – Ensure we collected necessary ARL statistics – Finish out the FY with the same statistics we had been collecting all year and previous years – Eased the adoption of the new technology by lessoning the staff learning curve Libstats Demo & Overview 9
  10. 10. Libstats Demo & Overview 10
  11. 11. Walker Library Experience Trial Outcomes Information Services staff: – Found the software easy to use – Unanimously agreed to adopt the software and no longer collect statistics on paper – Requested that we refine our categories, capture more data and utilize the knowledge base Libstats Demo & Overview 11
  12. 12. Walker Library Experience Steps to Implementation – Refined the “Time Spent” field – Added a new question format (IM) – Added additional “Patron Types” – Began to utilize the knowledge base by inputting the nature of questions and (at times) answers – Began creating Best Practices for statistics and Libstats use Libstats Demo & Overview 12
  13. 13. Walker Library Experience Implementation Outcomes – Able to capture additional information and statistics such as: • Time spent on questions • Nature of questions/knowledge base – Can capture a history of the desk • Has it been busy? • What assignments are being worked on? • Has the printer been acting up? • Has one of my faculty members been in? – Training tool – Collection development Libstats Demo & Overview 13
  14. 14. Walker Library Experience Implementation Outcomes – Able to access statistical reports quickly • No longer need to manually input hash marks to Excel • Pivot tables allow slicing and dicing of data Libstats Demo & Overview 14
  15. 15. Walker Library Experience Challenges – Would like to capture even more transaction detail – Would like to be consistent with previous years reporting in order to make comparisons – No authority in the knowledge base – Common practices for inputting remains a challenge, e.g. is a multi-part question from the same customer one or more questions? – Access Services statistics Libstats Demo & Overview 15
  16. 16. Individual Library Considerations • Consider doing a trial • Think backwards – What questions about library use do you have? – What statistics would help you answer your questions? – What data would get you those statistics? – Carefully customize your data fields to gather the right data • Before making changes, think about how they will affect statistics and reports Libstats Demo & Overview 16
  17. 17. System-Wide Considerations • In order to gather system-wide statistics – common data points – common terminology – common practice • Not all data points would need to be in common • Less customization for the individual libraries Libstats Demo & Overview 17
  18. 18. More Information The Vanderbilt Libraries Libstats • http://infostats.library.vanderbilt.edu LibStats Homepage and more info • http://www.wendt.wisc.edu/projects/systems/libstats/index.do Microsoft Excel Pivot Tables • http://www.microsoft.com/dynamics/using/excel_pivot_tables _collins.mspx Libstats Demo & Overview 18

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