Knowledge Management


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Knowledge Management

  1. 1. 1 How is Wiki is better than Doc? © Inovement and Vicente Aceituno 2014
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  3. 3. 3 TeamWork without Knowledge Management  Every task is performed differently depending on who performs it.  When an improvement is identified it is slow to spread among the team, or even lost.  If there is an external supplier, the cost of switching requires a lengthy transitional period.
  4. 4. 4 TeamWork without Knowledge Management  Replacing members of the team is difficult, requires a high level of effort or it is even risky.  Holidays, attending events and courses, sick leave, become stressing events for the team to be avoided.  Audits are highly disruptive, as there nothing is documented or archived.
  5. 5. 5 Knowledge Management  Knowledge Management can be implemented using Documents.  The type of Documents will normally be:  Policies  Procedures  Forms  Templates  Agreements  CheckLists  Plans  Reports.
  6. 6. 6 Knowledge Management  In order to use them effectively every type and instance of Document should be easy to create, update, distribute, archive and find.  Standalone Documents unfortunately do not make this easy at all.
  7. 7. 7 Knowledge Management  Standalone Documents issues:  Create: How do you name it? Where do you store it? What is the relationship with the rest of the documents?  Update: Does the update influence where the document is stored, named or the relationship with the rest of docs? How do you retire the older version? How do you kill local copies?
  8. 8. 8 Knowledge Management  Standalone Documents issues:  Distribute: How do you make everyone aware of the novelties?  Archive: When and where do you store them? How do you identify older versions?
  9. 9. 9 Knowledge Management  Standalone Documents issues:  Find: How do you know if there is a existing document that covers you need?  Format: What should be the layout? How do you get everyone to use the same?
  10. 10. 10 Knowledge Management  There is a better way:  Limit the use of Standalone Documents  Use a Wiki.
  11. 11. 11 Knowledge Management  Wiki Advantages:  Create: The name of every page arises naturally from the context of another page. No need to make a decision of where to store it. The relationship with the rest of the documents is explicit by links.
  12. 12. 12 Knowledge Management  Wiki Advantages:  Update: Updates are immediately available, no need to retire older versions, there are no local copies.
  13. 13. 13 Knowledge Management  Wiki Advantages:  Distribute: Everyone accesses the updated version without even thinking about it.  Archive: Changes history is a built in feature. Comparing versions is very simple.
  14. 14. 14 Knowledge Management  Wiki Advantages:  Find: Easy to follow links, easy to search by content.  Format: Format is easy enough for everyone to learn, difficult enough for no one to get Gothic.
  15. 15. 15 TeamWork with Knowledge Management  Every task is performed consistently.  Improvement are identified and quickly spread among the team.  Minimal dependence on external suppliers.  Replacing members of the team is easy and fast.  More freedom for the work team, improving motivation and performance, lowering rotation.  Audits become painless.  This is easy with a Wiki, difficult with Standalone Documents.
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